Windows 8 and 8.1 Forums


Windows 8.1 Freezes. Kernel-Processor-Power ID 34

  1. #1


    Posts : 2
    Microsoft Windows 8.1

    Windows 8.1 Freezes. Kernel-Processor-Power ID 34


    Hello! I'm having a problem with my Windows 8.1, witch freezes randomly, sometimes at startup itself, sometimes after 30 minutes, sometimes after waking up from hibernation. When I look in the Event Viewer, the timestamp of Error Event says always after restart (Kernel-Power ID 41 Critical) the Kernel-Processor-Power with the ID 34. I've looking for such ID on internet but none of the threads I read are about that number. I've only installed my graphics card driver, from Windows Update Catalog (Microsoft Update Catalog), but the rest of drivers were automatically installed by the OS. What does ID 34 mean?? What can I do to solve it? Here are my specs:



      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The event ID alone is not sufficient to tell us what the problem is.
    First, please provide this report:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
    Even though you're not experiencing BSOD's, please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Microsoft Windows 8.1


    Quote Originally Posted by usasma View Post
    The event ID alone is not sufficient to tell us what the problem is.
    First, please provide this report:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
    Even though you're not experiencing BSOD's, please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions
    Thanks for your reply! Here I upload my event log, hope it helps
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The Admin log shows this:
    The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.
    Please note that the sleep state transition number (S4) changes in the different entries.

    I suspect a BIOS/UEFI corruption - or that an update is needed (most likely).

    The other information that I requested may help in addressing this:
    Even though you're not experiencing BSOD's, please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I just noticed that the errors I was seeing aren't the Event ID 34 that you mentioned in your first post.

    Here's the text of the Event ID 34 errors:
    Idle power management features on processor 0 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware.
    Same conclusion and suggested solution as my previous post:
    - more info (from the reports that I requested)
    - BIOS/UEFI update

    As Win8/8.1 is more involved in the BIOS/UEFI than previous OS's - I also suspect lower level drivers that work on sleep and power management functions. Again, with the information that I've requested we can have better luck in narrowing this down.
      My System SpecsSystem Spec

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