Windows 8 and 8.1 Forums


Windows 8.1 crashes on sleep

  1. #1


    Posts : 2
    Windows 8.1 Professional x64

    Windows 8.1 crashes on sleep


    Hi

    I'm having troubles with sleep mode on my ASUS B551LA laptop with Windows 8.1 Pro x64.
    Usually it goes to sleep and wakes up without problems. But twice for last 3 days I found it turned off after sleeping (and RAM content was not saved i.e. I had to start windows again and login into clear desktop).
    Also for eventually it couldn't even start normally and I saw "Preparing Automatic Repair" (this was solved by going to UEFI menu and restart from screen which appears after some steps throug repair). I've provided "%SystemRoot%\System32\LogFiles\Srt\SrtTrail.txt" (SrtTrail.txt in attached zip) if it can help at all.

    Propblem reproduced yesterday, 2015-01-10. I sent my laptop to sleep by closing lid. I didn't unplug power and didn't remove battery. Then I turned it on at around 12:44 expecting returning from sleep and got fresh windows instance instead of that.

    There are 2 minidumps in attached zip.

    • 011015-36500-01.dmp - this one was modified at 2015-10-01 12:44. It well coressponds with the time when I turned on my laptop expecting returning from sleep and got fresh windows instance instead of that. I hope this dump may be related to the problem.
    • 011015-32265-01.dmp - this was modified at 2015-10-01 19:51. I can't say what happened at that moment though
    • I also have a memory dump modified at 2015-10-01 19:51. It is 800 Mb in size. It's awailable at https://www.dropbox.com/s/fs6u24bglu...MEMORY.7z?dl=0 (118 Mb). Again, I cannot remember what was happening at 19:51 so can't provide more information.


    There is event log from 12:44:21 - "The previous system shutdown at 6:23:05 on ‎10.‎01.‎2015 was unexpected." But I didn't do any actions which could turn off PC. It was always on power.

    Same problem happened today when I sent laptop to sleep at 18:17. But I wasn't able to find any dumps for that.

    I anyone tries to investigate that I very appreciate it. I am sorry if the information I provided is incomplete or not very clear. I can provide more information if you need. I doubt if such crashes of system can be trailed at all.

    NOTE:
    • in this post I always used local time of my system which is +3.00 from GMT
    • unfortunately there are many russian text in logs and system information files because it's the language of my OEM Windows edition
    • I didn't include hosts file because it contains only confidential hosts which we use for development purpose in our team
    • I've removed a couple of logs which contain confidential information (just crashes of software I was developing) and replaced some confidential names by dummy values throughout all text files.


    Attachment 56447

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Uninstall software related to the drivers in red. Citrix appears to have caused the issue. Please remove it for now and see if the issue persists.
    Code:
    dne64x.sys Tue Nov 11 02:01:24 2008 (4918D964)  
    Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client  
    http://www.carrona.org/drivers/driver.php?id=dne64x.sys 
    
    ftvnic.sys Fri  Feb 13 01:37:53 2009 (4994C0E1) 
    
    ftvnic.sys - this driver hasn't been added to the DRT as of  this run. Please search Google/Bing for the driver if additional information is  needed. 
    
    ASMMAP64.sys Thu Jul 2 11:13:26 2009  (4A4C7A36) 
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in  Asus systems) 
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys 
    
    pppop64.sys  Wed Jul 15 23:57:15 2009 (4A5E50BB) 
    VIRUS or PPPoP WAN Adapter  from an unknown source 
    http://www.carrona.org/drivers/driver.php?id=pppop64.sys 
    
    AlcGener.sys  Thu Dec 16 13:35:22 2010 (4D0A078A) 
    Alcor Micro Smart Card Reader  Driver 
    http://www.carrona.org/drivers/driver.php?id=AlcGener.sys 
    
    CVPNDRVA.sys  Fri Mar 4 20:43:37 2011 (4D7140E9) 
    Cisco Systems VPN Client  
    http://www.carrona.org/drivers/driver.php?id=CVPNDRVA.sys 
    
    stdcfltn.sys Sat Jul 14 01:30:14  2012 (5000AF86) 
    Disk Class Filter Driver for Accelerometer by ST  MicroElectronics 
    http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys 
    
    kbfiltr.sys Thu Aug 2 05:22:22  2012 (5019F26E) 
    
    kbfiltr.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    ISCTD64.sys Tue Nov 27 20:52:34 2012 (50B51A02)  
    Intel Smart Connect Technology Driver 
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys 
    
    INETMON.sys Wed Mar 13 22:11:58  2013 (5140EB9E) 
    Intel Smart Connect Driver 
    http://www.carrona.org/drivers/driver.php?id=INETMON.sys 
    
    atkwmiacpi64.sys Tue Jul 2  10:35:32 2013 (51D290D4) 
    ATK WMIACPI Utility 
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys 
    
    ST_Accel.sys Tue Aug 6  19:08:21 2013 (52012D85) 
    STMicroelectronics (STM)3-Axis Accelerometer Device  Driver 
    http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys 
    
    ikbevent.sys Wed Aug 7 01:41:35  2013 (520189AF) 
    Intel Keyboard Class Upper Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys 
    
    imsevent.sys Wed Aug 7 01:45:57  2013 (52018AB5) 
    Intel Mouse Class Upper Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys 
    
    RtsP2Stor.sys Mon Aug 19 07:24:00  2013 (5211ABF0) 
    Realtek Pcie CardReader Driver for 2K/XP/Vista/Win7 
    http://www.carrona.org/drivers/driver.php?id=RtsP2Stor.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    e1d64x64.sys Fri Aug 30 01:55:45  2013 (521FDF81) 
    Intel(R) Gigabit Adapter NDIS 6.x driver 
    http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys 
    
    TeeDriverx64.sys Thu Sep 5  20:02:18 2013 (5228C72A) 
    Intel Management Engine Interface driver 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys 
    
    dump_iaStorA.sys Wed Sep 18  17:33:51 2013 (5239C7DF) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys 
    
    iaStorA.sys Wed Sep 18  17:33:51 2013 (5239C7DF) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    iwdbus.sys Thu Sep 26 23:38:04  2013 (5244A93C) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    AsHIDSwitch64.sys Tue Oct 8  03:45:17 2013 (525363AD) 
    HID driver for ASUS Wireless Radio Control 
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys 
    
    NETwbw02.sys Mon Oct 14  13:10:01 2013 (525BD109) 
    Intelฎ Wireless WiFi Link Driver - Intelฎ Wireless  WiFi Link Adapter 
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys 
    
    btmhsf.sys Fri Oct 18 13:06:19  2013 (5261162B) 
    Intel Proset Bluetooth HighSpeed Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys 
    
    ibtusb.sys Fri Oct 18 17:45:41 2013  (526157A5) 
    Intel(R) Wireless Bluetooth(R) Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=ibtusb.sys 
    
    igdkmd64.sys Wed Nov 13 16:26:34  2013 (52839A2A) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    AsusTP.sys Wed Nov 20 03:47:20  2013 (528C22B8) 
    Asis transformer pad filter driver 
    http://www.carrona.org/drivers/driver.php?id=AsusTP.sys 
    
    SzCCID.sys Thu Dec 5 02:45:11 2013  (529FDAA7) 
    Generic USB CCID Driver (Alcor Micro Smart Card Reader driver)  
    http://www.carrona.org/drivers/driver.php?id=SzCCID.sys 
    
    CHDRT64.sys Thu Feb 6 08:14:32 2014  (52F33658) 
    Conexant High Definition SmartAudio 
    http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys 
    
    FortiFilter.sys Thu Aug 7 21:23:22  2014 (53E3D22A) 
    
    FortiFilter.sys - this driver hasn't been added to the DRT  as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    FortiShield.sys Wed Nov 19 00:39:08 2014  (546BD89C) 
    
    FortiShield.sys - this driver hasn't been added to the DRT  as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    VBoxUSBMon.sys Mon Nov 24 12:06:09 2014  (54731121) 
    VirtualBox USB driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys 
    
    VBoxNetAdp.sys Mon Nov 24  12:06:09 2014 (54731121) 
    VirtualBox network driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys 
    
    VBoxNetFlt.sys Mon Nov 24  12:06:09 2014 (54731121) 
    VirtualBox network driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys 
    
    VBoxDrv.sys Mon Nov 24 12:07:17  2014 (54731165) 
    VirtualBox 
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys 
    
    
    
    Debug session time: Sat  Jan 10 15:39:12.540 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\011015-32265-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days 4:55:24.280  
    *** WARNING: Unable to verify timestamp for dne64x.sys 
    *** ERROR: Module  load completed but symbols could not be loaded for dne64x.sys 
    Probably  caused by : dne64x.sys ( dne64x+d91f ) 
    BugCheck D1, {10, 2, 0,  fffff80078ef41df} 
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL  (d1) 
    Bugcheck code 000000d1 
    Arguments: 
    Arg1: 0000000000000010,  memory referenced 
    Arg2: 0000000000000002, IRQL 
    Arg3: 0000000000000000,  value 0 = read operation, 1 = write operation 
    Arg4: fffff80078ef41df,  address which referenced memory 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: svchost.exe 
    FAILURE_BUCKET_ID:  AV_dne64x+d91f 
    MaxSpeed: 2800 
    CurrentSpeed: 2794 
    BiosVersion = 212  
    BiosReleaseDate = 04/10/2014 
    SystemManufacturer = ASUSTeK COMPUTER INC.  
    SystemProductName = B551LA  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Sat Jan 10 04:28:42.927 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\011015-36500-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 1 days  16:12:02.667 
    *** WARNING: Unable to verify timestamp for VBoxNetAdp.sys  
    *** ERROR: Module load completed but symbols could not be loaded for  VBoxNetAdp.sys 
    Probably caused by : ntkrnlmp 
    BugCheck 9F, {3,  ffffe00105ae3b70, ffffd0012ce3e960, ffffe0010fd393b0} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000003, A  device object has been blocking an Irp for too long a time 
    Arg2:  ffffe00105ae3b70, Physical Device Object of the stack 
    Arg3:  ffffd0012ce3e960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the  Functional Device Object of the stack 
    Arg4: ffffe0010fd393b0, The blocked  IRP 
    BUGCHECK_STR: 0x9F 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp  
    MaxSpeed: 2800 
    CurrentSpeed: 2794 
    BiosVersion = 212  
    BiosReleaseDate = 04/10/2014 
    SystemManufacturer = ASUSTeK COMPUTER INC.  
    SystemProductName = B551LA  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    
    
    
    
    --- E O J --- 2015 Jan 11 23:54:10 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Jan 11 23:54:10 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Jan 11 23:54:10 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1 Professional x64


    Thanks, softwaremaniac

    I found that sleep/wake up issue possibly was caused by Intel Smart Connect. I removed it and will wait for a while to see if problem gone.
    As for crashes, there was no dumps since those on 10 Jan. I will keep monitoring if problem repeats. Most of drivers in red related to Cisco VPN Client and FortiClient, I cannot live without them anyway.
      My System SpecsSystem Spec

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