I suffered my first BSOD 2 days ago while playing Elite Dangerous. It was a WHEA_UNCORRECTABLE_ERROR with references to GenuineIntel, WIN8_DRIVER_FAULT, and the process was Elite Dangerous.
I put it down to faulty code in the game somewhere, but just tonight, while browsing on Firefox, I suffered my second BSOD, with the same faults, except the given process this time was Firefox.
I ran a tool to open up the latest memory dump and it gave me a lot of gobbledygook (pasted below) which is also probably contained in the two zips I am informed I have to upload with the thread.
I self built the pc 1 year ago, and these are my first BSODs.
Any help is appreciated, if I can give any more info, please let me know.
EDIT: I have had two further BSODs this evening since making this post. The first while trying to run an update on the Realtek Audio driver, the second while trying to play a song to see if the driver had actually installed due to the BSOD.
I cannot now seem to install the Realtek Audio driver, it is giving me an error. :S
I put it down to faulty code in the game somewhere, but just tonight, while browsing on Firefox, I suffered my second BSOD, with the same faults, except the given process this time was Firefox.
I ran a tool to open up the latest memory dump and it gave me a lot of gobbledygook (pasted below) which is also probably contained in the two zips I am informed I have to upload with the thread.
I self built the pc 1 year ago, and these are my first BSODs.
Any help is appreciated, if I can give any more info, please let me know.
Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, ffffe000046ae028, bf800000, 124}
Probably caused by : GenuineIntel
Followup: MachineOwner
---------
6: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000046ae028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
BUGCHECK_STR: 0x124_GenuineIntel
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: firefox.exe
CURRENT_IRQL: f
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
STACK_TEXT:
ffffd000`a9789df8 fffff802`f504d213 : 00000000`00000124 00000000`00000000 ffffe000`046ae028 00000000`bf800000 : nt!KeBugCheckEx
ffffd000`a9789e00 fffff802`f524cbed : 00000000`00000001 ffffe000`020ae3a0 ffffe000`020ae3a0 ffffe000`046ae028 : hal!HalBugCheckSystem+0xcf
ffffd000`a9789e40 fffff802`f504d6a0 : 00000000`00000728 00000000`00000006 ffffd000`a978a230 00000000`00000000 : nt!WheaReportHwError+0x22d
ffffd000`a9789ea0 fffff802`f504da0d : ffffe000`00000010 ffffe000`020ae3a0 ffffd000`a978a048 ffffe000`020ae3a0 : hal!HalpMcaReportError+0x50
ffffd000`a9789ff0 fffff802`f504d8f8 : ffffe000`020ada30 00000000`00000001 00000000`00000006 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
ffffd000`a978a040 fffff802`f504db42 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
ffffd000`a978a080 fffff802`f504dccf : ffffe000`020ada30 ffffd000`a978a2b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
ffffd000`a978a0b0 fffff802`f51e14bb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffffd000`a978a0e0 fffff802`f51e1271 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffffd000`a978a220 fffff802`f515b3f2 : 00000000`00000001 fffff802`f50df3a6 00000000`400000c0 0000000e`00000208 : nt!KiMcheckAbort+0x171
ffffd000`220d6940 fffff800`4d83cdb4 : ffffc000`4d80d8c8 ffffc000`47e64900 ffffd000`220d69e0 00000000`00000000 : nt!ExTryAcquirePushLockExclusiveEx+0xea
ffffd000`220d6980 fffff800`4d8446de : ffffe000`025ac4d0 00000000`00000000 00000000`00000000 ffffe000`04c37480 : dxgkrnl!DXGPROCESSVIDMMLOCK::DXGPROCESSVIDMMLOCK+0x40
ffffd000`220d69b0 fffff800`4d8a0b7b : ffffc000`4d80d860 ffffc000`484afe30 ffffd000`220d6b80 ffffd000`220d6a70 : dxgkrnl!VIDMM_EXPORT::VidMmReclaimAllocation+0x32
ffffd000`220d69e0 fffff800`4d89a1e5 : ffffc000`4db49000 ffffc000`4db49000 00000000`00000001 00000000`0d400000 : dxgkrnl!DXGDEVICE::ReclaimAllocations+0x19b
ffffd000`220d6a40 fffff802`f51e21b3 : ffffe000`03428500 ffffc000`4db49000 ffffc000`4db49000 00000000`ff22c000 : dxgkrnl!DxgkReclaimAllocations+0x1b5
ffffd000`220d6b00 00000000`772b77ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0d30e2f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x772b77ba
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME: GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP: 0
IMAGE_VERSION:
FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_CACHE
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_cache
FAILURE_ID_HASH: {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}
Followup: MachineOwner
EDIT: I have had two further BSODs this evening since making this post. The first while trying to run an update on the Realtek Audio driver, the second while trying to play a song to see if the driver had actually installed due to the BSOD.
I cannot now seem to install the Realtek Audio driver, it is giving me an error. :S
Last edited:
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Self Built
- CPU
- Intel i7 4770k Haswell s1150
- Motherboard
- Asus Z87-A Intel Z87
- Memory
- Corsair 16GB DDR3 1866MHz Vengeance
- Graphics Card(s)
- Palit 780GTX Super Jetstream 3GB DDR5
- Browser
- Firefox
- Antivirus
- N/A