Windows 8 and 8.1 Forums

Random BSODs on laptop

  1. #1


    Posts : 3
    Windows 8.1 64 bits

    Random BSODs on laptop


    Hello,

    for a while now I have been experiencing some seemingly random BSODs. At first it only happened during gaming or watching videos but now it can happen anytime. It may also be worth noting that sometimes videos crash and/or the sound doesn't work. I've tried reinstalling the audio and video drivers but it didn't help.
    Attached you can find my BSOD information.

    Thanks for the help,
    Sanne G.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Sanne & Welcome to the forums ^_^,

    I am extremely sorry for the late reply
    Do you still need help with the BSODs? If yes, then kindly reply back to this topic and I will be notified immediately via email and will reply back within 24 hours.


    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1 64 bits


    Quote Originally Posted by blueelvis View Post
    Hi Sanne & Welcome to the forums ^_^,

    I am extremely sorry for the late reply
    Do you still need help with the BSODs? If yes, then kindly reply back to this topic and I will be notified immediately via email and will reply back within 24 hours.


    -Pranav
    Hello,

    Yes I would still love some help!
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Your report seems to be incomplete. Please run the tool again.
    Uninstall Acer bloatware and update or uninstall software manufactured by EgisTec. Uninstall Daemon Tools.
    Report back.
    Code:
    NTIDrvr.sys Tue Apr 20 03:39:04 2010  (4BCD05B8) 
    NTI CD-ROM Filter Driver by NewTech Infosystems  (likely a part of Acer Empowering Technology) 
    http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys 
    
    UBHelper.sys  Tue Jul 6 06:20:31 2010 (4C32AF0F) 
    NTI CD &DVD-Maker or NTI  Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering  Technology) 
    http://www.carrona.org/drivers/driver.php?id=UBHelper.sys 
    
    mwlPSDFilter.sys Fri Mar 25 08:12:11 2011 (4D8C404B)  
    EgisTec Inc. Fingerprint Biometrics/MyWinLocker 
    http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys 
    
    mwlPSDNServ.sys Fri Mar 25 08:12:13 2011 (4D8C404D)  
    EgisTec Inc. Fingerprint Biometrics/MyWinLocker 
    http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys 
    
    mwlPSDVDisk.sys Fri Mar 25 08:12:23 2011 (4D8C4057)  
    EgisTec Inc. Fingerprint Biometrics/MyWinLocker 
    http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys 
    
    ccSetx64.sys Fri May 25  21:34:57 2012 (4FBFDEE1) 
    Symantec/ Norton Common Client Settings Driver  
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys 
    
    IntcDAud.sys Tue Jun 19 16:40:51  2012 (4FE08F73) 
    Intel Graphics Media Accelerator HD Driver 
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys 
    
    Apfiltr.sys Mon Jul 2 06:50:27  2012 (4FF12893) 
    Alps pointing device 
    http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys 
    
    HECIx64.sys Tue Jul 3 00:14:58  2012 (4FF21D62) 
    Intel Management Engine Interface 
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys 
    
    dump_iaStorA.sys Mon Jul 9  22:42:33 2012 (4FFB4239) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys 
    
    iaStorA.sys Mon Jul 9  22:42:33 2012 (4FFB4239) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    btath_lwflt.sys Fri Nov 2 06:35:44  2012 (50935BB0) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys 
    
    btath_hcrp.sys Tue Dec 18  10:54:54 2012 (50D03D6E) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys 
    
    btath_bus.sys Mon Jan 21  10:18:42 2013 (50FD07F2) 
    Atheros BlueTooth driver 
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys 
    
    L1C63x64.sys Mon Apr 1 05:15:17  2013 (5158FBC5) 
    Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller  (NDIS 6.30) 
    http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys 
    
    btath_rcp.sys Fri Jun 21 11:11:54  2013 (51C418DA) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys 
    
    athw8x.sys Thu Aug 8 05:41:36  2013 (52031370) 
    Atheros Wireless LAN Driver 
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    btath_avdt.sys Fri Aug 23  05:43:41 2013 (5216DA6D) 
    Atheros Bluetooth AVDT driver 
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys 
    
    btath_flt.sys Fri Aug 23  05:46:29 2013 (5216DB15) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys 
    
    RTKVHD64.sys Tue Aug 27 14:31:56  2013 (521C9C3C) 
    Realtek High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    btath_a2dp.sys Tue Sep 3 12:03:36  2013 (5225B3F8) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys 
    
    btfilter.sys Fri Sep 6 08:41:45  2013 (52297929) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys 
    
    iwdbus.sys Tue Dec 17 23:47:38  2013 (52B0D48A) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    igdkmd64.sys Wed Jan 22 23:42:16  2014 (52E04948) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    dtsoftbus01.sys Fri Feb 21 10:49:36 2014 (53072130)  
    Daemon Tools driver [br] Possible BSOD issues in Win7  
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys 
    
    avgrkx64.sys Tue Jun 17  16:06:04 2014 (53A04B4C) 
    AVG Anti-Rootkit Driver 
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys 
    
    avgidsha.sys Tue Jun 17 16:06:20  2014 (53A04B5C) 
    AVG IDS Application Activity Monitor Helper Driver 
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys 
    
    avgloga.sys Tue Jun 17 16:06:42  2014 (53A04B72) 
    AVG Logging Driver 
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys 
    
    avgdiska.sys Mon Jun 30 12:42:59  2014 (53B13F33) 
    AVG Disk Driver 
    http://www.carrona.org/drivers/driver.php?id=avgdiska.sys 
    
    avgwfpa.sys Mon Jun 30 12:43:11  2014 (53B13F3F) 
    AVG Firewall driver 
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys 
    
    avgidsdrivera.sys Mon Jul 21  21:03:08 2014 (53CD63EC) 
    AVG IDS Application Activity Monitor Driver 
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys 
    
    avgldx64.sys Fri Oct 24  11:20:01 2014 (544A19C1) 
    AVG AVI Loader Driver 
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys 
    
    avgmfx64.sys Wed Oct 29 21:03:32  2014 (54514814) 
    AVG Mini-Filter Resident Anti-Virus Shield 
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys 
    
    nvvad64v.sys Thu Nov 20 16:33:54  2014 (546E09E2) 
    NVIDIA Virtual Audio Driver 
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys 
    
    NvStreamKms.sys Sat Nov 22 08:46:45 2014 (54703F65)  
    nVidia Streaming Kernel service - may cause BSOD in  Win8.1 systems (found in May 2014). Date/TimeStamp: Tue Apr 29 20:59:44 2014  (53604B00) MAY NOT BE A PROBLEM, this is a tenative posting - Appears that  April 29 driver is a problem, July 2014 drivers seem OK 
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys 
    
    nvpciflt.sys Sat Dec 13  07:48:02 2014 (548BE122) 
    nVidia 3D Vision Display driver 
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys 
    
    nvlddmkm.sys Sat Dec 13 07:53:17  2014 (548BE25D) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    Hamdrv.sys Sat Dec 13 17:01:02  2014 (548C62BE) 
    LogMeIn Hamachi Virtual Miniport Driver 
    http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys 
    
    
    
    Debug session time: Wed Jan  7 23:04:02.268 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\010715-56078-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days 3:55:57.025  
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3165b )  
    BugCheck 7A, {4, 0, ffffe00142e334a0, 101149af} 
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR  (7a) 
    Bugcheck code 0000007A 
    Arguments: 
    Arg1: 0000000000000004,  lock type that was held (value 1,2,3, or PTE address) 
    Arg2:  0000000000000000, error status (normally i/o status code) 
    Arg3:  ffffe00142e334a0, current process (virtual address for lock type 3, or PTE)  
    Arg4: 00000000101149af, virtual address that could not be in-paged (or PTE  contents if arg1 is a PTE address) 
    BUGCHECK_STR: 0x7a_0 
    PROCESS_NAME:  explorer.exe 
    FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_  
    MaxSpeed: 2500 
    CurrentSpeed: 2494 
    BiosVersion = V2.21  
    BiosReleaseDate = 04/15/2013 
    SystemManufacturer = Acer  
    SystemProductName = Aspire V3-771  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Jan 7 19:07:02.315 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\010715-65156-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days 6:22:04.072  
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3165b )  
    BugCheck 7A, {4, 0, ffffe000d4f7f4c0, 37aa8004} 
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR  (7a) 
    Bugcheck code 0000007A 
    Arguments: 
    Arg1: 0000000000000004,  lock type that was held (value 1,2,3, or PTE address) 
    Arg2:  0000000000000000, error status (normally i/o status code) 
    Arg3:  ffffe000d4f7f4c0, current process (virtual address for lock type 3, or PTE)  
    Arg4: 0000000037aa8004, virtual address that could not be in-paged (or PTE  contents if arg1 is a PTE address) 
    BUGCHECK_STR: 0x7a_0 
    PROCESS_NAME:  firefox.exe 
    FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_  
    MaxSpeed: 2500 
    CurrentSpeed: 2494 
    BiosVersion = V2.21  
    BiosReleaseDate = 04/15/2013 
    SystemManufacturer = Acer  
    SystemProductName = Aspire V3-771  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Sun Jan 4 22:50:17.319 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\010415-44109-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days 3:49:24.075  
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3165b )  
    BugCheck 7A, {4, 0, ffffe0017f0267e0, 7a7ae9c9bd} 
    BugCheck Info: KERNEL_DATA_INPAGE_ERROR  (7a) 
    Bugcheck code 0000007A 
    Arguments: 
    Arg1: 0000000000000004,  lock type that was held (value 1,2,3, or PTE address) 
    Arg2:  0000000000000000, error status (normally i/o status code) 
    Arg3:  ffffe0017f0267e0, current process (virtual address for lock type 3, or PTE)  
    Arg4: 0000007a7ae9c9bd, virtual address that could not be in-paged (or PTE  contents if arg1 is a PTE address) 
    BUGCHECK_STR: 0x7a_0 
    PROCESS_NAME:  avgcsrva.exe 
    FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_  
    MaxSpeed: 2500 
    CurrentSpeed: 2494 
    BiosVersion = V2.21  
    BiosReleaseDate = 04/15/2013 
    SystemManufacturer = Acer  
    SystemProductName = Aspire V3-771  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2015 Jan 18 19:32:21 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Jan 18 19:32:21 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Jan 18 19:32:21 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1 64 bits


    Hi,

    I have done as you said and uninstalled the programs. I've also ran the tool again but I don't think the report is more complete than last time and I don't know how to fix that, hopefully it's enough.Attachment 56722
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    It's still the same. Make sure you have the latest windows updates and monitor your system for crashes.
      My System SpecsSystem Spec

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