Please can someone help me as to why I am getting so many bsod's
My Computer
System One
-
- OS
- Windows 8
Windows 8.1 BSOD APC_INDEX_MISMATCH ntoskrnl.exe random
- Thread starter paulbray
- Start date
Hi paulbray & Welcome to the forums ^_^,
I am extremely sorry for the late reply
Do you still need help with the BSODs? If yes, then kindly reply back to this topic and I will be notified immediately via email and will reply back within 24 hours.
-Pranav
I am extremely sorry for the late reply
Do you still need help with the BSODs? If yes, then kindly reply back to this topic and I will be notified immediately via email and will reply back within 24 hours.
-Pranav
My Computer
System One
-
- OS
- Windows 8.1 Industry Pro B-)
- Computer type
- Laptop
- System Manufacturer/Model
- Toshiba
- CPU
- Core I5 2430M @ 2.4GHz
- Memory
- 8 GB DDR3 @ 1600MHz Dual Channel ^_^
- Graphics Card(s)
- Intel HD 3000 B-)
- Screen Resolution
- 1366x768
- Hard Drives
- Toshiba 500 GB
- Browser
- Google Chrome
- Antivirus
- Windows Defender & Common Sense!
Yes pleaseHi paulbray & Welcome to the forums ^_^,
I am extremely sorry for the late reply
Do you still need help with the BSODs? If yes, then kindly reply back to this topic and I will be notified immediately via email and will reply back within 24 hours.
-Pranav
My Computer
System One
-
- OS
- Windows 8
Yes pleaseHi paulbray & Welcome to the forums ^_^,
I am extremely sorry for the late reply
Do you still need help with the BSODs? If yes, then kindly reply back to this topic and I will be notified immediately via email and will reply back within 24 hours.
-Pranav
Still awaiting a reply, and still getting these BSODs
My Computer
System One
-
- OS
- Windows 8
Hi Paulbray ^_^,
Really sorry for so long. I had extremely bad internet for the past few days. I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.
The Kernel Streaming Driver is causing the trouble but since it is a Windows Driver, chance of it being at fault is really less.
Kindly follow the below steps -
Let me know how it goes ^_^
Also, with your next post, kindly upload a freshly generated ZIP file using the Diagnostic Tool.
Once again, sorry for such a long delay in response.
-Pranav
Really sorry for so long. I had extremely bad internet for the past few days. I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.
Code:
2: kd> knL
# Child-SP RetAddr Call Site
00 ffffd000`2d446d58 fffff802`bfa0c4e2 nt!KeBugCheckEx
01 ffffd000`2d446d60 fffff802`bf8e54a9 nt! ?? ::FNODOBFM::`string'+0x1e532
02 ffffd000`2d446e00 fffff802`bf9e7d2f nt!MmAccessFault+0x769
03 ffffd000`2d446fc0 fffff800`1aea676b nt!KiPageFault+0x12f
04 ffffd000`2d447150 fffff800`1bf9479d ks!KsStreamPointerAdvanceOffsetsAndUnlock+0x5b
05 ffffd000`2d447190 fffff800`1bfabb78 usbaudio!USBType1BuildIsochUrbRequest+0x3f5
06 ffffd000`2d447260 fffff800`1bf94bcb usbaudio!USBType1LockDelay+0xd0
07 ffffd000`2d447290 fffff800`1bf94da0 usbaudio!USBType1ProcessStreamPointer+0x3f
08 ffffd000`2d4472f0 fffff800`1ae9b281 usbaudio!USBType1ProcessPin+0xc0
09 ffffd000`2d447320 fffff800`1ae9b748 ks!CKsPin::ProcessingObjectWork+0x81
0a ffffd000`2d447360 fffff800`1aebc085 ks!CKsPin::Process+0x68
0b ffffd000`2d447390 fffff800`1aebc615 ks!CKsQueue::SetDeviceState+0x24d
0c ffffd000`2d4473e0 fffff800`1aebc277 ks!CKsPipeSection::DistributeDeviceStateChange+0x75
0d ffffd000`2d447440 fffff800`1aebc846 ks!CKsPipeSection::SetDeviceState+0x117
0e ffffd000`2d4474a0 fffff800`1aeb7896 ks!CKsPin::Property_ConnectionState+0x1fe
0f ffffd000`2d4474f0 fffff800`1aebb318 ks!KspPropertyHandler+0x477
10 ffffd000`2d447560 fffff800`1aebb529 ks!KspHandleAutomationIoControl+0xb8
11 ffffd000`2d4475e0 fffff800`1aeb7071 ks!CKsPin::DispatchDeviceIoControl+0xc9
12 ffffd000`2d447630 fffff800`1b06669d ks!KsDispatchIrp+0x61
13 ffffd000`2d4476f0 fffff800`1b063be1 ksthunk!CKernelFilterDevice::SynchronousForwardIrp+0x91
14 ffffd000`2d447750 fffff800`1b063a75 ksthunk!CKSThunkDevice::CheckIrpForStackAdjustmentNative+0x149
15 ffffd000`2d4477f0 fffff800`1b063753 ksthunk!CKSThunkDevice::DispatchIoctl+0xb5
16 ffffd000`2d447820 fffff802`bfc6e1ef ksthunk!CKernelFilterDevice::DispatchIrp+0x8b
17 ffffd000`2d447880 fffff802`bfc6d78e nt!IopXxxControlFile+0xa4f
18 ffffd000`2d447a20 fffff802`bf9e92b3 nt!NtDeviceIoControlFile+0x56
19 ffffd000`2d447a90 00007ffb`88b40cba nt!KiSystemServiceCopyEnd+0x13
1a 00000041`0c22dd08 00000000`00000000 0x00007ffb`88b40cbaThe Kernel Streaming Driver is causing the trouble but since it is a Windows Driver, chance of it being at fault is really less.
Kindly follow the below steps -
- Please update your Integrated Camera Driver's Firmware from this link - Product Support | Dell US
- Please update your Windows using Windows Update. Note that it might take multiple visits to get all the updates.
- Kindly check your RAM by following the guide - RAM - Test with Memtest86+ - Windows 7 Help Forums
Let me know how it goes ^_^
Also, with your next post, kindly upload a freshly generated ZIP file using the Diagnostic Tool.
Once again, sorry for such a long delay in response.
-Pranav
My Computer
System One
-
- OS
- Windows 8.1 Industry Pro B-)
- Computer type
- Laptop
- System Manufacturer/Model
- Toshiba
- CPU
- Core I5 2430M @ 2.4GHz
- Memory
- 8 GB DDR3 @ 1600MHz Dual Channel ^_^
- Graphics Card(s)
- Intel HD 3000 B-)
- Screen Resolution
- 1366x768
- Hard Drives
- Toshiba 500 GB
- Browser
- Google Chrome
- Antivirus
- Windows Defender & Common Sense!
- Messages
- 168
Sorry Pranav, I forgot about this thread, my apologies.
Are you using headphones or any other sound device?
Your other crashes could be related to failing RAM, although this dump appears to be a driver bug.
Most likely your audio driver for your sound device, update it from the manufacturer's website.
Without a Kernel/Complete memory dump, it's hard to say what was going off during the system service, and whether the thread did enter a guarded region and not re-enable the APCs.
Given that it's already happened, and you have ore recent dumps, we cannot get that file.
Are you using headphones or any other sound device?
Code:
2: kd> .bugcheck
Bugcheck code 00000001
Arguments 00007ff8`50ec0cba 00000000`00000000 00000000`0000fffd ffffd000`20ecfb80
2: kd> kn
# Child-SP RetAddr Call Site
00 ffffd000`20ecf948 fffff801`7abd05e9 nt!KeBugCheckEx [COLOR=#800080]//Bugcheck[/COLOR]
01 ffffd000`20ecf950 fffff801`7abd0506 nt!KiBugCheckDispatch+0x69 [COLOR=#800080]//Bugcheck when leaving guarded region, APC count invalid[/COLOR]
02 ffffd000`20ecfa90 00007ff8`50ec0cba nt!KiSystemServiceExit+0x24b [COLOR=#800080]//Exit system service[/COLOR]
03 00000018`8d98ddc8 00000000`00000000 0x00007ff8`50ec0cba [COLOR=#800080]//Unknown address, context most likely not saved[/COLOR]
+0x1e4 KernelApcDisable : 0n-3 [COLOR=#800080]//The Kernel APC count for the thread has a negative value, meaning it has disabled all APCs without renabling them when leaving the Guarded region[/COLOR]
+0x1e6 SpecialApcDisable : 0n0
+0x1e4 CombinedApcDisable : 0xfffdYour other crashes could be related to failing RAM, although this dump appears to be a driver bug.
Code:
2: kd> lmvm stwrt64
start end module name
fffff800`4b641000 fffff800`4b6cd000 stwrt64 (deferred)
Image path: \SystemRoot\system32\DRIVERS\stwrt64.sys
Image name: stwrt64.sys
Timestamp: Fri Aug 16 11:26:26 2013 (520DFE52)
CheckSum: 0008BD1C
ImageSize: 0008C000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4Most likely your audio driver for your sound device, update it from the manufacturer's website.
Without a Kernel/Complete memory dump, it's hard to say what was going off during the system service, and whether the thread did enter a guarded region and not re-enable the APCs.
Given that it's already happened, and you have ore recent dumps, we cannot get that file.
My Computer
System One
-
- OS
- Windows 7