Windows 8 and 8.1 Forums


Windows 8.1 BSOD APC_INDEX_MISMATCH ntoskrnl.exe random

  1. #1


    Posts : 3
    Windows 8

    Windows 8.1 BSOD APC_INDEX_MISMATCH ntoskrnl.exe random


    Please can someone help me as to why I am getting so many bsod's

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi paulbray & Welcome to the forums ^_^,

    I am extremely sorry for the late reply
    Do you still need help with the BSODs? If yes, then kindly reply back to this topic and I will be notified immediately via email and will reply back within 24 hours.


    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8


    Quote Originally Posted by blueelvis View Post
    Hi paulbray & Welcome to the forums ^_^,

    I am extremely sorry for the late reply
    Do you still need help with the BSODs? If yes, then kindly reply back to this topic and I will be notified immediately via email and will reply back within 24 hours.


    -Pranav
    Yes please
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8


    Quote Originally Posted by paulbray View Post
    Quote Originally Posted by blueelvis View Post
    Hi paulbray & Welcome to the forums ^_^,

    I am extremely sorry for the late reply
    Do you still need help with the BSODs? If yes, then kindly reply back to this topic and I will be notified immediately via email and will reply back within 24 hours.


    -Pranav
    Yes please

    Still awaiting a reply, and still getting these BSODs
      My System SpecsSystem Spec

  5. #5


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Paulbray ^_^,

    Really sorry for so long. I had extremely bad internet for the past few days. I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.
    Code:
    2: kd> knL
     # Child-SP          RetAddr           Call Site
    00 ffffd000`2d446d58 fffff802`bfa0c4e2 nt!KeBugCheckEx
    01 ffffd000`2d446d60 fffff802`bf8e54a9 nt! ?? ::FNODOBFM::`string'+0x1e532
    02 ffffd000`2d446e00 fffff802`bf9e7d2f nt!MmAccessFault+0x769
    03 ffffd000`2d446fc0 fffff800`1aea676b nt!KiPageFault+0x12f
    04 ffffd000`2d447150 fffff800`1bf9479d ks!KsStreamPointerAdvanceOffsetsAndUnlock+0x5b
    05 ffffd000`2d447190 fffff800`1bfabb78 usbaudio!USBType1BuildIsochUrbRequest+0x3f5
    06 ffffd000`2d447260 fffff800`1bf94bcb usbaudio!USBType1LockDelay+0xd0
    07 ffffd000`2d447290 fffff800`1bf94da0 usbaudio!USBType1ProcessStreamPointer+0x3f
    08 ffffd000`2d4472f0 fffff800`1ae9b281 usbaudio!USBType1ProcessPin+0xc0
    09 ffffd000`2d447320 fffff800`1ae9b748 ks!CKsPin::ProcessingObjectWork+0x81
    0a ffffd000`2d447360 fffff800`1aebc085 ks!CKsPin::Process+0x68
    0b ffffd000`2d447390 fffff800`1aebc615 ks!CKsQueue::SetDeviceState+0x24d
    0c ffffd000`2d4473e0 fffff800`1aebc277 ks!CKsPipeSection::DistributeDeviceStateChange+0x75
    0d ffffd000`2d447440 fffff800`1aebc846 ks!CKsPipeSection::SetDeviceState+0x117
    0e ffffd000`2d4474a0 fffff800`1aeb7896 ks!CKsPin::Property_ConnectionState+0x1fe
    0f ffffd000`2d4474f0 fffff800`1aebb318 ks!KspPropertyHandler+0x477
    10 ffffd000`2d447560 fffff800`1aebb529 ks!KspHandleAutomationIoControl+0xb8
    11 ffffd000`2d4475e0 fffff800`1aeb7071 ks!CKsPin::DispatchDeviceIoControl+0xc9
    12 ffffd000`2d447630 fffff800`1b06669d ks!KsDispatchIrp+0x61
    13 ffffd000`2d4476f0 fffff800`1b063be1 ksthunk!CKernelFilterDevice::SynchronousForwardIrp+0x91
    14 ffffd000`2d447750 fffff800`1b063a75 ksthunk!CKSThunkDevice::CheckIrpForStackAdjustmentNative+0x149
    15 ffffd000`2d4477f0 fffff800`1b063753 ksthunk!CKSThunkDevice::DispatchIoctl+0xb5
    16 ffffd000`2d447820 fffff802`bfc6e1ef ksthunk!CKernelFilterDevice::DispatchIrp+0x8b
    17 ffffd000`2d447880 fffff802`bfc6d78e nt!IopXxxControlFile+0xa4f
    18 ffffd000`2d447a20 fffff802`bf9e92b3 nt!NtDeviceIoControlFile+0x56
    19 ffffd000`2d447a90 00007ffb`88b40cba nt!KiSystemServiceCopyEnd+0x13
    1a 00000041`0c22dd08 00000000`00000000 0x00007ffb`88b40cba
    The Kernel Streaming Driver is causing the trouble but since it is a Windows Driver, chance of it being at fault is really less.
    Kindly follow the below steps -

    1. Please update your Integrated Camera Driver's Firmware from this link - Product Support | Dell US
    2. Please update your Windows using Windows Update. Note that it might take multiple visits to get all the updates.
    3. Kindly check your RAM by following the guide - RAM - Test with Memtest86+ - Windows 7 Help Forums


    Let me know how it goes ^_^

    Also, with your next post, kindly upload a freshly generated ZIP file using the Diagnostic Tool.

    Once again, sorry for such a long delay in response.
    -Pranav
      My System SpecsSystem Spec

  6. #6


    Sorry Pranav, I forgot about this thread, my apologies.

    Are you using headphones or any other sound device?

    Code:
    2: kd> .bugcheck
    Bugcheck code 00000001
    Arguments 00007ff8`50ec0cba 00000000`00000000 00000000`0000fffd ffffd000`20ecfb80
    
    2: kd> kn
     # Child-SP          RetAddr           Call Site
    00 ffffd000`20ecf948 fffff801`7abd05e9 nt!KeBugCheckEx //Bugcheck
    01 ffffd000`20ecf950 fffff801`7abd0506 nt!KiBugCheckDispatch+0x69 //Bugcheck when leaving guarded region, APC count invalid
    02 ffffd000`20ecfa90 00007ff8`50ec0cba nt!KiSystemServiceExit+0x24b //Exit system service
    03 00000018`8d98ddc8 00000000`00000000 0x00007ff8`50ec0cba //Unknown address, context most likely not saved
    
       +0x1e4 KernelApcDisable : 0n-3 //The Kernel APC count for the thread has a negative value, meaning it has disabled all APCs without renabling them when leaving the Guarded region
       +0x1e6 SpecialApcDisable : 0n0
       +0x1e4 CombinedApcDisable : 0xfffd
    Your other crashes could be related to failing RAM, although this dump appears to be a driver bug.

    Code:
    2: kd> lmvm stwrt64
    start             end                 module name
    fffff800`4b641000 fffff800`4b6cd000   stwrt64    (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\stwrt64.sys
        Image name: stwrt64.sys
        Timestamp:        Fri Aug 16 11:26:26 2013 (520DFE52)
        CheckSum:         0008BD1C
        ImageSize:        0008C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Most likely your audio driver for your sound device, update it from the manufacturer's website.
    Without a Kernel/Complete memory dump, it's hard to say what was going off during the system service, and whether the thread did enter a guarded region and not re-enable the APCs.
    Given that it's already happened, and you have ore recent dumps, we cannot get that file.
      My System SpecsSystem Spec

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