Windows 8 and 8.1 Forums


BSOD when starting up chrome or various software

  1. #1


    Posts : 3
    Windows 8.1

    BSOD when starting up chrome or various software


    Hi there,

    Im getting the BSOD after windows has started up, and i try load up chrome or anything that connects to the net,
    its happening quite frequently, but there seems to be times where everything is working fine.

    any help is appreciated,

    Thanks in advance.

    define

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Missing the startupinfo.txt file. Please either run the data collection app again, or do the following:
    systeminfo:
    Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized. i5 and i7 processors can be "auto-overclocked" by using Intel's TurboBoost feature. If so, it's safe to disregard this caution.

    HotSpotShield is a known cause of BSOD's in Windows systems. Please uninstall it immediately.

    The system blames pgusbmm3.sys - which is the usb-audio.de MME Adapter Driver for a USB audio device.
    Also implicated is Maya44.sys - a driver from Audiotrack belonging to product Maya44 USB Audio Driver.
    Both date from 10 January 2013 - well before Win8.1 was released.

    Please:
    - remove the USB audio device and uninstall it's software
    - test to see if this stops the BSOD's

    If it does, then download and install the latest, Win8.1 compatible version of the software for the USB audio device and test that to see if the BSOD's return. FYI - I have seen many problems with USB audio in the past.

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Wed Jan  7 13:38:33.134 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\010715-27250-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 0:03:02.035
    *** WARNING: Unable to verify timestamp for pgusbmm3.sys
    *** ERROR: Module load completed but symbols could not be loaded for pgusbmm3.sys
    *** WARNING: Unable to verify timestamp for Maya44.sys
    *** ERROR: Module load completed but symbols could not be loaded for Maya44.sys
    Probably caused by :pgusbmm3.sys ( pgusbmm3+9de8 )
    BugCheck 50, {ffffe00115436000, 0, fffff80165080de8, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffe00115436000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff80165080de8, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_pgusbmm3+9de8
    CPUID:        "Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 2394
     
    Processor may be overclocked!
    Expected Frequency:   1700
    Actual Frequency:     2394
    Overclock Ratio:      1.40824
     
      BIOS Version                  F.03
      BIOS Release Date             05/06/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 17 Notebook PC 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jan  7 13:34:56.782 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\010715-21250-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 7:45:32.685
    *** WARNING: Unable to verify timestamp for pgusbmm3.sys
    *** ERROR: Module load completed but symbols could not be loaded for pgusbmm3.sys
    *** WARNING: Unable to verify timestamp for Maya44.sys
    *** ERROR: Module load completed but symbols could not be loaded for Maya44.sys
    Probably caused by :pgusbmm3.sys ( pgusbmm3+9de8 )
    BugCheck 50, {ffffe000ac593000, 0, fffff80070bb8de8, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffe000ac593000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff80070bb8de8, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_pgusbmm3+9de8
    CPUID:        "Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 2394
     
    Processor may be overclocked!
    Expected Frequency:   1700
    Actual Frequency:     2394
    Overclock Ratio:      1.40824
     
      BIOS Version                  F.03
      BIOS Release Date             05/06/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 17 Notebook PC 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jan  7 05:48:59.254 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\010715-27187-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 0:05:51.154
    *** WARNING: Unable to verify timestamp for pgusbmm3.sys
    *** ERROR: Module load completed but symbols could not be loaded for pgusbmm3.sys
    *** WARNING: Unable to verify timestamp for Maya44.sys
    *** ERROR: Module load completed but symbols could not be loaded for Maya44.sys
    Probably caused by :pgusbmm3.sys ( pgusbmm3+9de8 )
    BugCheck 50, {ffffe000c486e000, 0, fffff80008751de8, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffe000c486e000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff80008751de8, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_pgusbmm3+9de8
    CPUID:        "Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 2394
     
    Processor may be overclocked!
    Expected Frequency:   1700
    Actual Frequency:     2394
    Overclock Ratio:      1.40824
     
      BIOS Version                  F.03
      BIOS Release Date             05/06/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 17 Notebook PC 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jan  7 05:42:39.280 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\010715-30187-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:1 days 21:46:01.182
    *** WARNING: Unable to verify timestamp for pgusbmm3.sys
    *** ERROR: Module load completed but symbols could not be loaded for pgusbmm3.sys
    *** WARNING: Unable to verify timestamp for Maya44.sys
    *** ERROR: Module load completed but symbols could not be loaded for Maya44.sys
    Probably caused by :pgusbmm3.sys ( pgusbmm3+9de8 )
    BugCheck 50, {ffffe000b3a43000, 0, fffff8003c7b5de8, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffe000b3a43000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff8003c7b5de8, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_pgusbmm3+9de8
    CPUID:        "Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 2394
     
    Processor may be overclocked!
    Expected Frequency:   1700
    Actual Frequency:     2394
    Overclock Ratio:      1.40824
     
      BIOS Version                  F.03
      BIOS Release Date             05/06/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 17 Notebook PC 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Jan  5 07:56:10.054 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\010515-33937-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 12:06:46.955
    *** WARNING: Unable to verify timestamp for pgusbmm3.sys
    *** ERROR: Module load completed but symbols could not be loaded for pgusbmm3.sys
    *** WARNING: Unable to verify timestamp for Maya44.sys
    *** ERROR: Module load completed but symbols could not be loaded for Maya44.sys
    Probably caused by :pgusbmm3.sys ( pgusbmm3+9de8 )
    BugCheck 50, {ffffe0013f892000, 0, fffff8016e67ade8, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffe0013f892000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff8016e67ade8, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_pgusbmm3+9de8
    CPUID:        "Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 2394
     
    Processor may be overclocked!
    Expected Frequency:   1700
    Actual Frequency:     2394
    Overclock Ratio:      1.40824
     
      BIOS Version                  F.03
      BIOS Release Date             05/06/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 17 Notebook PC 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jan  4 17:05:51.759 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\010415-40359-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:6 days 0:41:07.846
    *** WARNING: Unable to verify timestamp for pgusbmm3.sys
    *** ERROR: Module load completed but symbols could not be loaded for pgusbmm3.sys
    *** WARNING: Unable to verify timestamp for Maya44.sys
    *** ERROR: Module load completed but symbols could not be loaded for Maya44.sys
    Probably caused by :pgusbmm3.sys ( pgusbmm3+9de8 )
    BugCheck 50, {ffffe0001af7d000, 0, fffff80056e7ade8, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffe0001af7d000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff80056e7ade8, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_pgusbmm3+9de8
    CPUID:        "Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz"
    MaxSpeed:     1700
    CurrentSpeed: 2394
     
    Processor may be overclocked!
    Expected Frequency:   1700
    Actual Frequency:     2394
    Overclock Ratio:      1.40824
     
      BIOS Version                  F.03
      BIOS Release Date             05/06/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 17 Notebook PC 
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Wed Jan  7 13:38:33.134 2015 (UTC - 5:00)**************************
    GEARAspiWDM.sys              Thu May  3 15:56:17 2012 (4FA2E2E1)
    WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
    NIWinCDEmu.sys               Wed Sep 26 07:40:33 2012 (5062E9B1)
    Tpkd.sys                     Sat Nov 17 10:18:06 2012 (50A7AAAE)
    ISCTD64.sys                  Tue Nov 27 14:52:34 2012 (50B51A02)
    Maya44.sys                   Thu Jan 10 10:11:00 2013 (50EEDA04)
    pgusbmm3.sys                 Thu Jan 10 11:38:24 2013 (50EEEE80)
    Accelerometer.sys            Tue Feb 26 15:08:10 2013 (512D162A)
    hpdskflt.sys                 Tue Feb 26 15:08:12 2013 (512D162C)
    INETMON.sys                  Wed Mar 13 17:11:58 2013 (5140EB9E)
    ikbevent.sys                 Tue Aug  6 19:41:35 2013 (520189AF)
    imsevent.sys                 Tue Aug  6 19:45:57 2013 (52018AB5)
    intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
    bcbtums.sys                  Thu Oct 17 16:45:30 2013 (52604C6A)
    dump_iaStorA.sys             Tue Nov  5 18:12:11 2013 (52797B4B)
    iaStorA.sys                  Tue Nov  5 18:12:11 2013 (52797B4B)
    CLVirtualDrive.sys           Mon Nov 11 22:31:36 2013 (5281A118)
    TeeDriverx64.sys             Wed Nov 27 12:56:32 2013 (52963250)
    iwdbus.sys                   Tue Dec 17 17:47:38 2013 (52B0D48A)
    Rt630x64.sys                 Tue Dec 17 22:30:14 2013 (52B116C6)
    clwvd.sys                    Mon Jan 27 22:58:36 2014 (52E72AEC)
    igdkmd64.sys                 Fri Mar  7 11:08:56 2014 (5319EF18)
    SynTP.sys                    Thu Mar 13 04:38:09 2014 (53216E71)
    Smb_driver_Intel.sys         Thu Mar 13 04:47:24 2014 (5321709C)
    aswHwid.sys                  Thu Jun 26 07:31:26 2014 (53AC048E)
    aswMonFlt.sys                Thu Jun 26 07:32:51 2014 (53AC04E3)
    aswRdr2.sys                  Thu Jun 26 07:33:28 2014 (53AC0508)
    aswRvrt.sys                  Thu Jun 26 07:35:39 2014 (53AC058B)
    aswVmm.sys                   Thu Jun 26 07:35:49 2014 (53AC0595)
    aswStm.sys                   Thu Jun 26 07:47:09 2014 (53AC083D)
    aswSP.sys                    Wed Jul  2 13:38:12 2014 (53B44384)
    bcmwl63a.sys                 Thu Jul 31 12:58:54 2014 (53DA75CE)
    aswSnx.sys                   Fri Nov 21 09:15:50 2014 (546F4916)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jan  7 05:48:59.254 2015 (UTC - 5:00)**************************
    mc2avs.sys                   Wed Jun  6 07:18:51 2012 (4FCF3C9B)
    mc2usb.sys                   Wed Jun  6 07:18:52 2012 (4FCF3C9C)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Jan  4 17:05:51.759 2015 (UTC - 5:00)**************************
    VBoxNetFlt.sys               Sat Oct 11 07:26:22 2014 (543913DE)
    VBoxUSBMon.sys               Sat Oct 11 07:26:22 2014 (543913DE)
    VBoxDrv.sys                  Sat Oct 11 07:28:48 2014 (54391470)
    hssdrv6.sys                  Thu Dec 18 11:22:50 2014 (5492FF5A)
    taphss6.sys                  Thu Dec 18 11:25:15 2014 (5492FFEB)
    
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    NIWinCDEmu.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=Tpkd.sys
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
    Maya44.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    pgusbmm3.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=INETMON.sys
    http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
    http://www.carrona.org/drivers/driver.php?id=imsevent.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=clwvd.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    mc2avs.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    mc2usb.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
    http://www.carrona.org/drivers/driver.php?id=taphss6.sys
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1

    systeminfo


    Thanks for the reply, Its very much appreciated.

    the hotspot shield to my knowledge was removed from my computer, as for the sound card, ive checked the latest drivers, and that driver is supposed to be supported with 8.1

    I'd be quite reluctant to remove the driver, as i need the sound card for live performance and production on a frequent basis, kind of hope that isn't the problem.

    ive attached the systeminfo file, thanks again for taking time to reply.

    define


    (edit)

    removed the audio drive, and so far had no problem, although i may need to re-install that drive, which im guessing you wouldn't recommend?

    also i ran the chkdsk command for several hours and it got stuck at 10%, could that be an underlying problem?

    thanks again
    Last edited by definedigital; 07 Jan 2015 at 18:36. Reason: new info
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Leave the drive uninstalled for as long as possible.
    If you remain BSOD free - then all is well
    If you reinstall the audio device and then start getting BSOD's again - you'll know where the problem comes from!

    How did you run chkdsk? Did you run it with the /r and /f parameters?
    Did it get stuck at boot time, or at another time?
    Have you run a hard drive diagnostic? Here's a link to some free one's: Hard Drive Diagnostic Procedure

    Only 79 Windows Updates installed. Most systems have 100 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

    As for HotSpotShield, do this to remove the offending driver:
    1) Create a Restore Point using System Restore
    2) Create a Repair disc (Recovery Drive in Win8.1):
    Win 8 - Press "WIN" and "R" to open the Run dialog...type "RECDISC" (without the quotes) and press ENTER
    Win 8.1 - Go to the Start Screen and type in "recoverydrive" (one word, without the quotes). That will start the recovery drive process. You will need a USB drive of at least 512 mB - and all data will be erased off of it. If copying the recovery partition the drive size will be much, much larger (16 - 32 gB drive required).
    3) Test the System Repair disc/Recovery Drive to make sure that you can get to the System Restore entry when you boot from the disk/drive (you may also want to try actually using System Restore to make sure that it works)
    4) Download this free program (Autoruns for Windows) and use it to disable any instances of hssdrv6.sys that are starting (or any other HotSpot Shield entries) (DO NOT DELETE - only disable by removing the checkmark in the left hand column)
    5) Check in Device Manager (to include showing hidden devices from the View menu item) and ensure that any instances of hssdrv6.sys (or any other HotSpot Shield entries) are "Uninstalled" (DO NOT DISABLE THESE).
    6) Check in the Services applet (services.msc) to be sure any instances of hssdrv6.sys or any other HotSpotShield entries are disabled.
    7) EXPERIMENTAL STEP (only try if you're certain of your abilities - I have not tried this step myself). Search the registry (use regedit.exe) to locate any entries that have the driver name (hssdrv6.sys) or the program name (HotSpotShield). Delete these keys (it's advisable to back them up first - but you've also backed up the entire registry when creating a System Restore point in step 1. Alternatively, you can set the values in these keys to DISABLED (but the "how" of this is beyond the scope of this guide).
    8) Go to C:\Windows\System32\drivers and rename the hssdrv6.sys driver to hssdrv6.BAD (search the hard drive for it if it's not in C:\Windows\System32\drivers).


    In the event that the system doesn't boot:

    1) Boot from the System Repair disc/Recovery Drive and use the Command Prompt option to rename hssdrv6.BAD to hssdrv6.sys
    Code:
    ren C:\Windows\System32\drivers\hssdrv6.BAD C:\Windows\System32\drivers\hssdrv6.sys
    2) Boot from the System Repair disc/Recovery Drive and use the System Restore option to restore the system to a point before the changes were made.

    Good luck!
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    thanks for the reply again, yeah i ran the chkdsk with the r parameter and after bootup, it sailed through 1,2,3,4% etc
    as soon as it got to 10% of scanning and repairing, it stayed there, i left it for a few hours but it was stuck there.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm late for work, but a quick thought is to try DISM:

    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Code:
    Dism /Online /Cleanup-Image /ScanHealth
    Code:
    Dism /Online /Cleanup-Image /CheckHealth
    Code:
    Dism /Online /Cleanup-Image /RestoreHealth
    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
      My System SpecsSystem Spec

BSOD when starting up chrome or various software
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