Solved Random Freezes/Crashes still happening after refreshing PC

ViperAcidZX

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Random Freezes/Crashes Happens After Fresh Install

I recently refreshed my new PC because of the constant freezing up that happens randomly, yet my computer still freezes up and I can't do anything to get out of it unless I reboot the system. It is a very annoying problem and I have no idea is this still happen after having the system refreshed. I've checked the Event Viewer and it always comes up as Event 41 Task 63 with this error code: 0x8000000000000002. Please help.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
For 0xEFs, we need a larger dump file as they contain much more information related to the crash.

Go the Start
Right click My Computer
Select Properties
Click Advanced system settings
Click on the Advanced tab
Select Settings under Startup and Recovery
Then under Write debugging information select Complete memory dump.

Once a dump is created go to:

Code:
C:\Windows\memory.dmp

Copy the file to the desktop, zip it up and upload it to a file sharing site like Onedrive. After the upload is done post the download link in your next reply.
 

My Computer

System One

  • OS
    Windows 7
Code:
ffffd000`23956638 fffff801`9a4a7dd0 nt!KeBugCheckEx
ffffd000`23956640 fffff801`9a3c779c nt!PspCatchCriticalBreak+0xa4
ffffd000`23956680 fffff801`9a232c11 nt!PspTerminateAllThreads+0xba4c
ffffd000`239566e0 fffff801`9a23299e nt!PspTerminateProcess+0xe5
ffffd000`23956720 fffff801`99fe79b3 nt!NtTerminateProcess+0x9e
ffffd000`23956790 fffff801`99fdfe00 nt!KiSystemServiceCopyEnd+0x13
ffffd000`23956928 fffff801`9a027b83 nt!KiServiceLinkage
ffffd000`23956930 fffff801`99f5bf04 nt!KiDispatchException+0x3b4d3
ffffd000`23957190 fffff801`99fdcadb nt!KiRaiseException+0x1a4
ffffd000`23957940 fffff801`99fe79b3 nt!NtRaiseException+0x7b
ffffd000`23957a80 00007ffe`bc8ad7fe nt!KiSystemServiceCopyEnd+0x13
00000026`13ddf330 00007ffe`bc903917 ntdll!RtlInitializeHistoryTable+0x66
00000026`13ddf360 00007ffe`bc8e34e8 ntdll!LdrpInitializeProcess+0x106f
00000026`13ddf680 00007ffe`bc85a65e ntdll!_LdrpInitialize+0x88e38
00000026`13ddf6f0 00000000`00000000 ntdll!LdrInitializeThunk+0xe

Given that even the Windows subsystem hasn't booted up yet, I'm almost certain this is a failing drive or other hardware failure.

Code:
         01a8 smss.exe            33 (       132 Kb)
         0004 System              33 (       132 Kb)

The Session Manager hasn't managed to create the Windows Subsystem (csrss.exe), or any user mode boot processes such as the Windows Initialization (wininit.exe).
I won't go into detail as the boot process is quite detailed, but ntdll.dll expose the Native API system services that create native applications, until the Windows Subsystem is initialises to create Windows applications using the Win32 API.
Due the fact that the Session Manager hasn't done much work I'd say something has gone wrong with a piece of hardware that's caused it to terminate.
Without access to private symbols and information regarding the native system call services, which are mostly undocumented, it's very difficult to know what went wrong.

I would recommend testing your drive with SeaTools DOS, mount it to a CD or USB then boot into it and run the Long Generic Test on your C drive.

SeaTools for DOS | Seagate
 

My Computer

System One

  • OS
    Windows 7
Once you have mounted the ISO to the USB stick, go into the BIOS and either change the boot order or simply boot directly to the USB stick.
You may need to change your storage controller to IDE/SATA from AHCI as it won't always recognise the drive.
Once you've ran the tests, you'll need to chnage the controller back to what it was, otherwise Windows will not boot.
 

My Computer

System One

  • OS
    Windows 7

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
I did a fresh re-install of the operating system yesterday and it froze again while I was transferring data out of an external hard drive so I can format it. I've ran a test with HD Tune last night and the results showed up fine yet this still happens. Unfortunately I don't have the memory dump this time because it didn't create one.
 

My Computer

System One

  • OS
    Windows 8.1
I'm sorry for not responding to this sooner, but I may have found the source of my problem. The processor I have wasn't getting the amount of electricity it needed and changing the voltage settings on my motherboard from Auto to 1.5v seemed to revolved the issue. Thanks for taking the time to me out.
 

My Computer

System One

  • OS
    Windows 8.1
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