Windows 8 and 8.1 Forums


Random BSOD while transferring files or browsing the web

  1. #1


    Central Florida
    Posts : 5
    Windows 8.1 trial

    Random BSOD while transferring files or browsing the web


    Hello everyone,

    I'm a happy Win7 user that decided to give 8.1 a try.
    for the last couple of days I have been getting random BSOD while dealing with file transfers and/or watching videos on youtube or just browsing the internet.

    So far it happened twice today and twice yesterday.

    Any help will be greatly appreciated.

    Thank you.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    I can see that the drivers for these two things are not installed
    Code:
    PCI Simple Communications Controller    PCI\VEN_8086&DEV_8C3A&SUBSYS_78181462&REV_04\3&11583659&0&B0    The drivers for this device are not installed.
    SM Bus Controller    PCI\VEN_8086&DEV_8C22&SUBSYS_78181462&REV_04\3&11583659&0&FB    The drivers for this device are not installed.
    Update drivers in red. I can also see that you are running Killer Network and that's one of the causes of your issues.

    Code:
    The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's.  Please follow the workaround instructions here:
     	 		 			 			 				First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
    Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it.  Select "Stop"
    Right click on it again and this time select "Properties"
    In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window
    
    Next, open Task Manager (right click on TaskBar and select "Task Manager")
    Click on the "More details" dropdown (if present)
    Click on the "Startup" tab
    Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
    There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable" 
    Finally, restart the system in order for the changes to take affect. 			 		
     	
     
    At times the Killer Network Manager will continue to load.  If so,  it's usually listed in the MSINFO32...Software Environment...Startup  Programs section.  If it is, please try this:
     	 		 			 			 				It may be that the instructions aren't stopping everything.
    In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
    "c:\program files\qualcomm atheros\killer network manager\killer~1.exe"  (NOTE:  killer~1.exe is most likely killernetmanager.exe)
    In other cases, there's a program running out of  c:\windows\installer\{Long string of letters, numbers, and  dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the  long string of letters and numbers may change)
    
    Here's some things to try
    1) Please see if there are any entries in the Startup tab of Task  Manager that are related to Qualcomm/Atheros/Killer Network Manager (and  NOT the card itself) and disable them (please let us know what you  find)  Be careful as the wrong selection can disable the network card.
    2) Check in "msconfig" for any entries that aren't in the Startup tab of  Task Manager. Let us know if you find any Qualcomm/Atheros/Killer  entries there (we'll disable them differently if they are there).
    3) Locate the "c:\program files\qualcomm atheros\killer network  manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is  actually a filename that starts with killer and ends with .exe)  There  will be an error in event viewer, but it'll stop the bugger from  loading.
    4) Locate the "c:\windows\installer\{Long string of letters, numbers,  and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe"  entry and rename the .exe to .BAD (the long string of letters and  numbers may change)
    
    Just FYI - here are the MSI workaround instructions:  MSI USA
    Code:
    MBfilt64.sys Fri Jul 31 05:40:32 2009  (4A7267B0) 
    Realtek HiDefinition Audio driver (file labelled as  Creative Audio Driver) - Was found in the latest Win8 version available from  Realtek on 07Sep2013 
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys 
    
    LGBusEnum.sys  Tue Nov 24 02:36:48 2009 (4B0B38B0) 
    Logitech Keyboard 
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys 
    
    LGVirHid.sys  Tue Nov 24 02:36:48 2009 (4B0B38B0) 
    Logitech Gamepanel Virtual  HID Device Driver 
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys 
    
    ISCTD64.sys Tue Nov 27 20:52:34  2012 (50B51A02) 
    Intel Smart Connect Technology Driver 
    http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys 
    
    iBtFltCoex.sys Thu Apr 18 16:17:24  2013 (51700074) 
    Intel Centrino Wireless (Bluetooth Adapter driver 
    http://www.carrona.org/drivers/driver.php?id=iBtFltCoex.sys 
    
    LGSHidFilt.Sys Thu May 30  17:16:33 2013 (51A76D51) 
    Logitech Gaming KMDF HID driver[br]KB or mouse  
    http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys 
    
    cmudaxp.sys Mon Jul 22 03:24:04  2013 (51EC89B4) 
    C-Media Audio Interface Driver (WDM) by C-Media [br] ASUS  Xonar DG Audio Interface driver [br] HTO CLARO Audio Interface Driver 
    http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    dump_storahci.sys Thu Aug 22  13:40:39 2013 (5215F8B7) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys 
    
    NETwew00.sys Thu Aug 22  23:20:34 2013 (521680A2) 
    Intelฎ Wireless WiFi Link Driver - Intelฎ Wireless  WiFi Link Adapter (Windows 8 only AFAIK). 
    http://www.carrona.org/drivers/driver.php?id=NETwew00.sys 
    
    e22w8x64.sys  Wed Mar 26 16:58:37 2014 (5332F92D) 
    Killer Networks Ethernet  Card. Driver dated Mon Dec 3 10:42:37 2012 (? and earlier) has Qualcomm Atheros  Killer Service BSOD issue. Workaround here:  http://service.msicomputer.com/msi_u...px?formid=3054[br]  
    http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys 
    
    rzpmgrk.sys Thu Apr 17 21:36:12  2014 (53502D2C) 
    
    rzpmgrk.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    btmaux.sys Tue May 13 06:45:28 2014 (5371A368)  
    Intel Bluetooth Auxiliary Service 
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys 
    
    btmhsf.sys Tue May 13 06:46:22 2014  (5371A39E) 
    Intel Proset Bluetooth HighSpeed Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys 
    
    AMDACPKSL.SYS Sun Jun 22 04:31:43  2014 (53A6400F) 
    included in the AMD/ATI Catalyst WDM drivers package 
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS 
    
    AtihdWB6.sys Sun Jun 22 04:32:00  2014 (53A64020) 
    AMD High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys 
    
    RTKVHD64.sys Tue Jul 15 12:53:15  2014 (53C5081B) 
    Realtek High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    rzendpt.sys Fri Sep 5 05:22:07  2014 (54092C5F) 
    Razer RzEndPt driver 
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys 
    
    rzudd.sys Fri Sep 5 05:22:11 2014  (54092C63) 
    Razer Rzudd Engine Driver 
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys 
    
    bwcW8x64.sys Thu Sep 11 21:43:49  2014 (5411FB75) 
    Killer Bandwidth Control Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys 
    
    rzpnk.sys Fri Oct 17 21:38:10  2014 (54417022) 
    Razer Overlay Support 
    http://www.carrona.org/drivers/driver.php?id=rzpnk.sys 
    
    atikmpag.sys Fri Nov 21 03:08:54  2014 (546E9EB6) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    amdacpksd.sys Fri Nov 21 03:18:16  2014 (546EA0E8) 
    AMD ACP Kernel Service Driver (KSD) - I suspect it's a part  of the AMD chipset drivers as my system doesn't have it (and I have an Intel  chipset with an ATI video card). Just in case 
    http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys 
    
    atikmdag.sys Fri Nov 21 03:30:27  2014 (546EA3C3) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    
    
    Debug session time: Mon  Jan 5 02:41:14.117 2015 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\010415-4921-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days 1:31:31.755  
    *** WARNING: Unable to verify timestamp for e22w8x64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for e22w8x64.sys 
    ***  WARNING: Unable to verify timestamp for win32k.sys 
    *** ERROR: Module load  completed but symbols could not be loaded for win32k.sys 
    Probably caused by  : e22w8x64.sys ( e22w8x64+8afa ) 
    BugCheck 1E, {ffffffffc0000005,  fffff8014b65283f, 0, ffffffffffffffff} 
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED  (1e) 
    Bugcheck code 0000001E 
    Arguments: 
    Arg1: ffffffffc0000005,  The exception code that was not handled 
    Arg2: fffff8014b65283f, The address  that the exception occurred at 
    Arg3: 0000000000000000, Parameter 0 of the  exception 
    Arg4: ffffffffffffffff, Parameter 1 of the exception  
    BUGCHECK_STR: 0x1E_c0000005_R 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_e22w8x64+8afa 
    MaxSpeed: 4000  
    CurrentSpeed: 4000 
    BiosVersion = V1.10 
    BiosReleaseDate = 07/18/2014  
    SystemManufacturer = MSI 
    SystemProductName = MS-7818  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Mon Jan 5 01:09:10.576 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\010415-5000-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 1 days 8:34:29.214  
    *** WARNING: Unable to verify timestamp for LGSHidFilt.Sys 
    *** ERROR:  Module load completed but symbols could not be loaded for LGSHidFilt.Sys  
    Probably caused by : mouclass.sys ( mouclass!memcpy+1be ) 
    BugCheck D1,  {ff00af8b, 2, 1, fffff8008ef134be} 
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL  (d1) 
    Bugcheck code 000000d1 
    Arguments: 
    Arg1: 00000000ff00af8b,  memory referenced 
    Arg2: 0000000000000002, IRQL 
    Arg3: 0000000000000001,  value 0 = read operation, 1 = write operation 
    Arg4: fffff8008ef134be,  address which referenced memory 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID:  AV_mouclass!memcpy 
    MaxSpeed: 4000 
    CurrentSpeed: 4000 
    BiosVersion =  V1.10 
    BiosReleaseDate = 07/18/2014 
    SystemManufacturer = MSI  
    SystemProductName = MS-7818  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Sat Jan 3 03:16:48.129 2015 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\010315-6812-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 2 days 4:55:57.769  
    Probably caused by : memory_corruption ( nt!MiGetVadWakeList+177 )  
    BugCheck 3B, {c0000005, fffff8013fcca797, ffffd00022cacaf0, 0} 
    BugCheck  Info: SYSTEM_SERVICE_EXCEPTION  (3b) 
    Bugcheck code 0000003B 
    Arguments: 
    Arg1: 00000000c0000005,  Exception code that caused the bugcheck 
    Arg2: fffff8013fcca797, Address of  the instruction which caused the bugcheck 
    Arg3: ffffd00022cacaf0, Address of  the context record for the exception that caused the bugcheck 
    Arg4:  0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: chrome.exe 
    FAILURE_BUCKET_ID:  0x3B_nt!MiGetVadWakeList 
    MaxSpeed: 4000 
    CurrentSpeed: 4000  
    BiosVersion = V1.10 
    BiosReleaseDate = 07/18/2014 
    SystemManufacturer  = MSI 
    SystemProductName = MS-7818  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Wed Dec 31 22:20:15.069 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\123114-7093-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 4 days  21:26:44.376 
    Probably caused by : win32k.sys ( win32k!StoreQMessage+2a )  
    BugCheck 3B, {c0000005, fffff960001ce6ea, ffffd00023b31e20, 0} 
    BugCheck  Info: SYSTEM_SERVICE_EXCEPTION  (3b) 
    Bugcheck code 0000003B 
    Arguments: 
    Arg1: 00000000c0000005,  Exception code that caused the bugcheck 
    Arg2: fffff960001ce6ea, Address of  the instruction which caused the bugcheck 
    Arg3: ffffd00023b31e20, Address of  the context record for the exception that caused the bugcheck 
    Arg4:  0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: mstsc.exe 
    FAILURE_BUCKET_ID:  0x3B_win32k!StoreQMessage 
    MaxSpeed: 4000 
    CurrentSpeed: 4000  
    BiosVersion = V1.10 
    BiosReleaseDate = 07/18/2014 
    SystemManufacturer  = MSI 
    SystemProductName = MS-7818  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Thu Dec 25 18:35:53.858 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\122514-5203-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 4 days 0:43:21.499  
    Probably caused by : win32k.sys (  win32k!EnterCritAvoidingDitHitTestHazard+13 ) 
    BugCheck 50,  {fffff8014890da38, 1, fffff80188661be2, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: fffff8014890da38,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff80188661be2, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: LCore.exe 
    FAILURE_BUCKET_ID:  AV_win32k!EnterCritAvoidingDitHitTestHazard 
    MaxSpeed: 4000 
    CurrentSpeed:  4000 
    BiosVersion = V1.10 
    BiosReleaseDate = 07/18/2014  
    SystemManufacturer = MSI 
    SystemProductName = MS-7818  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    
    
    
    
    --- E O J --- 2015 Jan 05 12:54:16 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2015 Jan 05 12:54:16 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2015 Jan 05 12:54:16 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Central Florida
    Posts : 5
    Windows 8.1 trial


    Thank you softwaremaniac

    A was able to implement your recommendations and everything seems to be working fine. No BSOD so far.

    Thanks again.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    That's nice to hear. Do not hesitate to contact me, should any problems arise.
      My System SpecsSystem Spec

Random BSOD while transferring files or browsing the web
Related Threads
Random BSOD when idle or browsing internet in BSOD Crashes and Debugging
I have a brand new ASUS G750JX w/32GB RAM, GTX770M. After first startup, I updated all of Windows 8 updates, then updated to Win 8.1. All updates have been applied. Started getting all kinds of BSOD: INTERRUPT EXCEPTION NOT HANDLED KMODE EXCEPTION NOT HANDLED IRQL NOT LESS OR EQUAL SYSTEM...
Transferring files problem. in Drivers & Hardware
I recently just switched my Os to a SSD, and it runs pretty fast but I've run into two problems. Occasionally my system just freezes for like 20 seconds, I have no idea what is causing it. Secondly the 2tb drive that came with the system ( the one I replaced with an ssd) shuts down when I try...
This issue happened from the first day I got my computer and I read that its a driver related issue. however I did try to fix it many times until I got to the point where the BSOD doesnt happen as often anymore but I still got this one today "will upload files on attachment". wish I could...
I just built a new computer, and have been getting random Bsod all the time. Sometimes back to back. I've updated my drivers, tried running a chkdsk command promt, I can't figure it out. I'm worried it might be a hardware problem. Bsod occurs almost randomly. I can be watching a movie in the...
I am running a qnap NAS in my home network. I can connect to the NAS no issues at all, I can copy small files across the network no issues. However I want to rebuild my NAS so am performing a backup across the network. I want to copy approx 2tb in a single copy. However when I do a select all,...
Solved Random BSOD while browsing in BSOD Crashes and Debugging
The sound loops and stutters while the crash is being saved. Please help me :)
Hi Guys, I am getting a rather annoying crash occurring in Windows 8 Pro X64. I have a new PC build and I have changed Motherboard, processor and RAM to AMD Asus Sabertooth Motherboard with 6 core AMD processor and 16 Gig of RAM. It came as a bundle from Overclockers.co.uk so all good there....
Eight Forums Android App Eight Forums IOS App Follow us on Facebook