Windows 8 and 8.1 Forums

App Crash: Faulting mod name: MSVCR120.dll - Event ID:1000

  1. #1

    Posts : 28
    Win 8.1

    App Crash: Faulting mod name: MSVCR120.dll - Event ID:1000

    Ok so I've been getting this error every day for a few weeks.
    Got as far as learning about event viewer & crash dump
    but foxed on Windbg6.3 as to why I've an invalid search path
    when opening the crash dump

    I can't continue without help please
    enclosed *img's of event viewer + Windbg6

    Attachment 56176Attachment 56177

      My System SpecsSystem Spec

  2. #2

    Posts : 28
    Win 8.1

    Attachment 56181 adds dm log collector:
    even though not BSOD it'll help I hope
      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Let's start with the errors in WinDbg.
    To get the symbols right, use Step E on this page: WinDbg Analysis Report
    Once you've opened the program, click on the File menu item, then on Symbol File Path.
    E. In the window that opens, insert the exact text on the next line in the Symbol File Path box. This is a critical step, and if done incorrectly you'll end up with symbol errors:
    The easiest thing to do is copy the above bolded text and then paste it into the box. Once that is done, click on OKto exit the dialog. Next, click on File menu and then select the Save Workspace menu option. This will save the symbol path for future use.
    NOTE: You MUST be connected to the internet in order to use the Symbol server listed above.

    Then, after running the memory dump, type this in the rectangular box next to the 0:000> at the bottom of the debugger window:
    !analyze -v
    and press Enter to let it run.
    Now for the error message:
    It says that StarCitizen.exe crashed because of a Stack Buffer Overrun (the
    0xC0000409 code)

    First step = uninstall the game and all of it's modules.
    Then download and install the latest, Win8.1 compatible version
    See if that stops the crashes.

    Also, as it's a stack overrun, please run several anti-malware scans to be sure that this isn't a bad guy trying to compromise your system.

    If not, then zip up and upload the memory dump that you analyzed using WinDbg.
    That way I can have a go a massaging the dump to see if I can get anything from it.
    If the dump is too big to upload here, upload it to a free-file hosting service (such as OneDrive or DropBox) and post the link to it here.

      My System SpecsSystem Spec

App Crash: Faulting mod name: MSVCR120.dll - Event ID:1000
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