Windows 8 and 8.1 Forums


BSOD using HTML5 video player, error 0x00000124

  1. #1


    Posts : 2
    Windows 8.1 (64 bit)

    BSOD using HTML5 video player, error 0x00000124


    I had my computer built for me about six months ago, been experiencing this issue on and off from the beginning. Most notably encountering this error when streaming Youtube using their HTML5 player, but have also had it crash playing games or browsing websites like Tumblr. I use Chrome, but it happens in Firefox and IE as well.

    Unfortunately can't get hold of the guy who built the thing originally so I'm gonna have to take a crack at it myself. From what I understand, the issue is either driver or hardware related, but beyond that I'm having trouble pinning down the exact issue. I'm still new to handling hardware so any guidance for dummies would be appreciated!

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi TupperwareLid & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes -
    Code:
    **************************Sun Jan  4 05:18:13.233 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\010415-6562-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 15:01:19.860
     
    Probably caused by : GenuineIntel
     
    BugCheck 124, {0, ffffe00188b9c028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00188b9c028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jan  3 10:34:27.408 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\010315-6546-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 2:32:58.035
     
    Probably caused by : GenuineIntel
     
    BugCheck 124, {0, ffffe0010f4ed028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0010f4ed028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Jan  3 08:00:59.156 2015 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\010315-6484-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 14:40:03.783
     
    Probably caused by : GenuineIntel
     
    BugCheck 124, {0, ffffe000659c9028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000659c9028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Dec 31 04:00:35.143 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\123114-6750-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 1 days 18:25:41.771
     
    *** WARNING: Unable to verify timestamp for PSHED.dll
     
    *** ERROR: Module load completed but symbols could not be loaded for PSHED.dll
     
    Probably caused by : GenuineIntel
     
    BugCheck 124, {0, ffffe000aa1a6028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000aa1a6028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
     
    PROCESS_NAME:  chrome.exe
     
    FAILURE_BUCKET_ID:  0x124_GenuineIntel__UNKNOWN
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Dec 28 07:38:18.149 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\122814-7437-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 1:26:51.777
     
    Probably caused by : GenuineIntel
     
    BugCheck 124, {0, ffffe000e3765028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000e3765028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
     
    PROCESS_NAME:  AvastSvc.exe
     
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
     
    CPUID:        "Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz"
     
    MaxSpeed:     3600
     
    CurrentSpeed: 3600
     
      BIOS Version                  F2
     
      BIOS Release Date             04/28/2014
     
      Manufacturer                  Gigabyte Technology Co., Ltd.
     
      Product Name                  H97-HD3
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Dec 27 12:12:11.642 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\122714-6687-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 2:01:27.270
     
    Probably caused by : GenuineIntel
     
    BugCheck 124, {0, ffffe001e3bb2028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001e3bb2028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
     
    PROCESS_NAME:  dwm.exe
     
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
     
    CPUID:        "Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz"
     
    MaxSpeed:     3600
     
    CurrentSpeed: 3600
     
      BIOS Version                  F2
     
      BIOS Release Date             04/28/2014
     
      Manufacturer                  Gigabyte Technology Co., Ltd.
     
      Product Name                  H97-HD3
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Dec 20 14:20:55.303 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\122014-15921-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 9 days 10:51:43.931
     
    Probably caused by : GenuineIntel
     
    BugCheck 124, {0, ffffe001f8360028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe001f8360028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
     
    CPUID:        "Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz"
     
    MaxSpeed:     3600
     
    CurrentSpeed: 3600
     
      BIOS Version                  F2
     
      BIOS Release Date             04/28/2014
     
      Manufacturer                  Gigabyte Technology Co., Ltd.
     
      Product Name                  H97-HD3
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Dec  8 09:22:15.176 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\120814-12921-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 1 days 2:03:36.188
     
    Probably caused by : GenuineIntel
     
    BugCheck 124, {0, ffffe00180ef0028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00180ef0028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Dec  7 07:17:57.167 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\120714-6718-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 3:05:44.795
     
    Probably caused by : GenuineIntel
     
    BugCheck 124, {0, ffffe00171dac028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00171dac028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
     
    CPUID:        "Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz"
     
    MaxSpeed:     3600
     
    CurrentSpeed: 3600
     
      BIOS Version                  F2
     
      BIOS Release Date             04/28/2014
     
      Manufacturer                  Gigabyte Technology Co., Ltd.
     
      Product Name                  H97-HD3
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Nov 18 01:40:39.112 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\111814-7421-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 3 days 13:33:21.739
     
    Probably caused by : GenuineIntel
     
    BugCheck 124, {0, ffffe0003a935028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0003a935028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
     
    PROCESS_NAME:  WmiPrvSE.exe
     
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
     
    CPUID:        "Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz"
     
    MaxSpeed:     3600
     
    CurrentSpeed: 3600
     
      BIOS Version                  F2
     
      BIOS Release Date             04/28/2014
     
      Manufacturer                  Gigabyte Technology Co., Ltd.
     
      Product Name                  H97-HD3
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Nov 14 04:34:09.078 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\111414-13515-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 5 days 22:54:47.918
     
    Probably caused by : GenuineIntel
     
    BugCheck 124, {0, ffffe000ee59a028, ba000000, 52000402}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000ee59a028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_GenuineIntel
     
    PROCESS_NAME:  vlc.exe
     
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE
     
    CPUID:        "Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz"
     
    MaxSpeed:     3600
     
    CurrentSpeed: 3600
     
      BIOS Version                  F2
     
      BIOS Release Date             04/28/2014
     
      Manufacturer                  Gigabyte Technology Co., Ltd.
     
      Product Name                  H97-HD3
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system -
    Code:
    **************************Sun Jan  4 05:18:13.233 2015 (UTC + 5:30)**************************
    dne64x.sys                  Tue Nov 11 06:31:24 2008 (4918D964)
    CVPNDRVA.sys                Wed Mar 24 00:46:37 2010 (4BA91395)
    PcaSp60.sys                 Tue Sep  7 23:57:24 2010 (4C86840C)
    scmndisp.sys                Mon May 28 13:21:48 2012 (4FC32E94)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    Rt630x64.sys                Wed Dec 18 09:00:14 2013 (52B116C6)
    bcmwl63a.sys                Thu Feb  6 15:27:28 2014 (52F35C88)
    IntcDAud.sys                Fri Feb 21 19:20:26 2014 (530759A2)
    TeeDriverx64.sys            Thu Mar 13 23:51:52 2014 (5321F740)
    iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
    RTKVHD64.sys                Fri Mar 14 16:33:23 2014 (5322E1FB)
    dump_iaStorA.sys            Fri Apr  4 04:30:05 2014 (533DE7F5)
    iaStorA.sys                 Fri Apr  4 04:30:05 2014 (533DE7F5)
    igdkmd64.sys                Sat May 17 09:47:35 2014 (5376E2DF)
    aswHwid.sys                 Thu Jun 26 17:01:26 2014 (53AC048E)
    aswMonFlt.sys               Thu Jun 26 17:02:51 2014 (53AC04E3)
    aswRdr2.sys                 Thu Jun 26 17:03:28 2014 (53AC0508)
    aswRvrt.sys                 Thu Jun 26 17:05:39 2014 (53AC058B)
    aswVmm.sys                  Thu Jun 26 17:05:49 2014 (53AC0595)
    aswStm.sys                  Thu Jun 26 17:17:09 2014 (53AC083D)
    aswSP.sys                   Wed Jul  2 23:08:12 2014 (53B44384)
    nvhda64v.sys                Mon Jul 21 19:47:53 2014 (53CD2111)
    nvvad64v.sys                Thu Sep  4 22:40:48 2014 (54089D18)
    NvStreamKms.sys             Sat Sep  6 10:07:11 2014 (540A8F77)
    nvlddmkm.sys                Sun Sep 14 01:29:50 2014 (5414A236)
    nvvadarm.sys                Sun Sep 14 01:48:57 2014 (5414A6B1)
    aswSnx.sys                  Fri Nov 21 19:45:50 2014 (546F4916)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Dec 31 04:00:35.143 2014 (UTC + 5:30)**************************
    CVirtA64.sys                Fri Nov 20 20:55:29 2009 (4B06B4E9)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Dec 20 14:20:55.303 2014 (UTC + 5:30)**************************
    rtwlane.sys                 Thu Jul 11 19:50:03 2013 (51DEBF13)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Mon Dec  8 09:22:15.176 2014 (UTC + 5:30)**************************
    ssudbus.sys                 Thu Jan  2 15:21:22 2014 (52C5369A)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Nov 18 01:40:39.112 2014 (UTC + 5:30)**************************
    aswSnx.sys                  Thu Jun 26 17:04:44 2014 (53AC0554)
    http://www.carrona.org/drivers/driver.php?id=dne64x.sys
    http://www.carrona.org/drivers/driver.php?id=CVPNDRVA.sys
    http://www.carrona.org/drivers/driver.php?id=PcaSp60.sys
    http://www.carrona.org/drivers/driver.php?id=scmndisp.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    nvvadarm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=CVirtA64.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlane.sys
    http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys

    Kindly update the above highlighted drivers.
    You are experiencing the WHEA_UNCORRECTABLE_ERROR which means that the Windows Hardware Error Architecture caught an error. This is generally seen with faulty CPU's. In your case, the dump files say that the system is experiencing an Internal Classified Error on Bank 4 (which is inside the CPU).
    Kindly, run the below CPU Diagnostic Tests and see if you are getting any errors -

    Prime95 download site:
    http://www.mersenne.org/freesoft/
    Prime95 Setup:
    - extract the contents of the zip file to a location of your choice
    - double click on the executable file
    - select "Just stress testing"
    - select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
    - "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
    The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
    Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
    Monitor the CPU temperature and DON'T let it exceed 85║C. If it does, then you probably have a CPU cooling problem.
    - CPU temps exceeding 60║C can cause errors in Prime95. Fix the cooling solution first, then run Prime95 again.
    This won't necessarily crash the system - but check the output in the test window for errors.
    The Test selection box and the stress.txt file describes what components that the program stresses.
    NOTE: Errors should be considered when:
    - the system BSOD's during Prime95
    - the system freezes during Prime95 (this is different than the extreme slowness caused by the program using all your RAM and CPU)
    - the Prime95 program crashes
    - the Prime95 program shows errors in it's display
    - there are errors in the Prime95 results file
    More details on the use of this test: http://www.playtool.com/pages/prime95/prime95.html
    Also run the Intel Burn Test from the below link -
    http://www.xtremesystems.org/forums/...esting-program

    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1 (64 bit)


    Hi blueelvis, thank you for your help!

    I began the testing for my CPU, but after about ten minutes of running, my CPU's temperature shot up to over 90c! I turned it all off quickly, and its now sitting around 40c. Additionally, my motherboard hit temperatures of 87c. Same issue when I tried the Intel Burn test - I turned it on and the temperatures shot up immediately. I'm not sure if this is causing my error, but it definitely needs to be addressed.

    This is obviously not great, so what can I do to help my computer maintain better temperatures? It's the height of summer here in Australia so I need a sustainable solution.

    Finally, I took a look at the drivers - this is going to sound silly, but not sure how to track down the drivers I need with the information you've provided me. Is there an updating for dummies guide somewhere?

    EDIT: Nevermind on that last part, I figured it out and I think I've got all the important drivers updated! I was also wondering - on HWMonitor, I'm noticing I have multiple fans, but only one is running at the moment. Could these extra fans be turned on and help with cooling?
    Last edited by TupperwareLid; 06 Jan 2015 at 05:33.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Tupperwarelid ^_^,

    Sorry for the late reply, I just got back to home.

    Yes, those temperatures are pretty high. The fans should be running all the time even if at low speeds according to me. Try cleaning up your system for dust and make sure that the fans are not clogged up. Use a can of compressed air. Do not use a vacuum cleaner to collect the dust.

    Also, try placing a table fan aiming directly at the motherboard near the CPU and run the above tests and see if your system is running at lower temperatures or not. While the table fan is running, try using your system normally and see if it crashes or not.

    I have heard of this software but never used it -
    SpeedFan - Access temperature sensor in your computer

    See if you can increase the speed of the fans.

    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

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