Windows 8 and 8.1 Forums


Bsod whea_uncorrectable_error

  1. #11


    Posts : 2,480
    Windows 10 Pro x64


    RealTemp, Speccy...

      My System SpecsSystem Spec

  2. #12


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by softwaremaniac View Post
    RealTemp, Speccy...
    Don't suggest RealTemp since it contains the WinRing Libraries which are very famous to cause problems.

    I use CoreTemp - Core Temp

    WARNING - Do not touch the hardware part even if the software is showing any temperature. Usasma (An esteemed member of the forums) got 2nd Degree burns because the software was showing a much lower temperature so always be careful.
      My System SpecsSystem Spec

  3. #13


    Posts : 2,480
    Windows 10 Pro x64


    Oh, I haven't had a case with it yet.
    Anyway, follow Pranav's instructions
      My System SpecsSystem Spec

  4. #14


    York, England
    Posts : 11
    Windows 8.1 Professional x64


    Alrighty,

    First of all I would like to apologise for the delayed response.

    I ran IntelBurnTest while using CoreTemp to monitor with.

    Attachment 56291
    The temps averaged at around 70-80C, not changing too much.

    However, towards the end of each individual pass of the IntelBurnTest, the temps of all 4 cores instantly spiked up to 95-100C for about 2 seconds, then returned back to the average values.

    This is very different from the constant 99C that I was reading from HWMonitor.


    Next up I ran the Prime95 Blend test, also using CoreTemp to monitor with.
    Attachment 56292
    These temps never spiked up to 99C, they stayed around the values you can see on screen, fluctuating a little.
    I would like to note that when doing this, my PC randomly restarted without a blue screen in the middle of the test.

    Any advice on what to do next?
    Last edited by OfficiallyMJB; 07 Jan 2015 at 16:20.
      My System SpecsSystem Spec

  5. #15


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi OfficiallyMJB ^_^,

    You did not get any error while running both the tests right? Could you please place a table fan at the motherboard directly and see if the system still crashes while being used normally?

    Also, please run the SF Diagnostics Tool and upload the latest ZIP File so that I can take a look at the newest dump files.


    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  6. #16


    York, England
    Posts : 11
    Windows 8.1 Professional x64


    Hello,

    I will attach my latest Diagnostics zip, I would like to add there is one dmp that differs from the others.

    Attachment 56479

    After getting my usual WHEA_UNCORRECTABLE_ERROR BSOD whilst editing some video footage, my PC automatically restarted.
    I attempted to shut it down normally and the display turned off, but my computer was still running.
    After around 10 minutes of this is restarted itself and booted to the windows 8 login screen.
    However, my keyboard and mouse were not recognised so I was unable to login.


    I had this problem before I reinstalled windows but it has only just returned now. The keyboard and mouse are fully functional in BIOS, but it appears to be random if they work in windows or not. If not I just keep rebooting/ resetting bios settings to default until it works.

    This happened around the time of the DRIVER_POWER_STATE_FAILURE error. I couldn't see a blue screen or anything because my PC stopped outputting a display when I attempted to shut it down.



    Back to my original error though, after a couple more of these BSOD's, I took off the side panel to my case and placed a table fan like so:

    Attachment 56476

    Then I ran IntelBurnTest using Core Temp to monitor with.
    Attachment 56477

    Then I ran Prime95 using Core Temp to monitor:
    Attachment 56478


    The temps maxed out at these values over the course of running Prime95 for around 10 minutes.

    I have noticed that the temps only spike up to 99C temporarily during IntelBurnTest if that helps.


    I will continue to run my PC normally with the fan in position like so and report back on any problems.

    Thanks,

    MJB
      My System SpecsSystem Spec

  7. #17


    Even for a stress test, those temperatures are way too high. I wouldn't be surprised if your CPU hasn't been damaged.
    You need to lower those temperatures.
    Are you overclocking?
    Is there sufficient airflow?
    Have you removed the thermal paste and applied some new paste?
      My System SpecsSystem Spec

  8. #18


    York, England
    Posts : 11
    Windows 8.1 Professional x64


    My CPU and RAM are running at stock settings, no overclocking.

    I would say the airflow is good, especially with a fan aimed at the motherboard, but I have 2 extra case fans on top.

    As for the thermal paste, I didn't build the PC, I bought it from a reputable company who put it together for me.
    I agree with you that this could be the cause of the problem, I will definitely look into this.

    Thanks,

    Martin.
      My System SpecsSystem Spec

  9. #19


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Are you getting BSODs even after placing the table fan? If you are still facing the WHEA_UNCORRECTABLE_ERROR, then as Mysers has mentioned in his post, it is possible that the CPU has already been damaged permanently.


    Keep us posted on how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  10. #20


    York, England
    Posts : 11
    Windows 8.1 Professional x64


    Hey guys,

    I can confirm now that the system still blue screens even with the table fan aimed inside the case towards the motherboard.

    I'm going to visit the company and drop off my PC to get it checked out as its still under warranty, hopefully if I tell them about the problems they'll understand!

    Thanks for the help guys.

    MJB
      My System SpecsSystem Spec

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