Solved HP Envy M6 BSOD BAD_POOL_CALLER while using Bittorrent

TarO · Jan 2, 2015

HP Envy M6 BSOD BAD_POOL_CALLER

Hi,

This is my first time posting on the forum, sorry to make it an issue!

I reside in Australia, however recently I have come over to japan to visit relatives and since then my computer has been getting a BAD_POOL_CALLER error whenever I use bittorrent, i can initiate this error at will, it doesn't seem to occur randomly, nevertheless id still like it to be solved lest it still affects anything that requires a medium to high amount of download.

I have followed many instructions on updating drivers and using driver verifier to try and figure out what driver is causing an issue, i have updated all the drivers i have been able to find (i think) i used slim driver to scan and update the drivers, i also cleaned the registry using ccleaner by Piriform.

When i use Driver verifier, a blue screen occurs however it is usually the intel graphics driver that fails, while when i am not using verifier and initiate the BSoD on Bittorrent the dumps suggest that NETIO.sys is the fault and is also causing a failure in one of the windows kernels, (i think ntoskrnl.exe?) although i dont really know what this means.

I have read that NETIO.sys errors can be caused by Network card drivers but i cant seem to find any updates.

While in japan, i have not had my external monitor (which i usually connect to my laptop to extend the desktop) nor my usual mouse and keyboard (i use a seperate one) i am also using a japanese power adapter which causes the hp power adapter utility (i think when its recieving a lower amount of power) to engage.

In my attempts to rid myself of this error, i uninstalled trend micro titanium antivirus, and deleted everything that i could find that was related to it, however i am unsure of whether i have managed to remove EVERYTHING.

I have also tried uninstalling bittorrent, reinstalling it as well as trying other softwares but every single one causes the crash when a torrent is started.

There is only one Dump file in the .zip because i accidentally deleted the rest with CCleaner, i caused a BSoD to get this dump, i havent analysed it but all the others listed NETIO.sys as the cause.

Any Help would be greatly appreciated!

tldr;

BSoD when using BitTorrent, Dumps say Netio.sys is the cause, feel like i have tried everything! Help Greatly Appreciated!

Thanks!View attachment 56102

EDIT:

Since Coming to japan i have also noticed that my touchpad freezes, this is not caused by turning the touchpad off, i havent noticed it before, but then i usually use a mouse.

NEW FILES:
View attachment 56142

softwaremaniac · Jan 3, 2015

I can see that there is a problem with Ralink Bluetooth PCIe Adapter. Ralink Bluetooth PCIe Adapter has a driver problem Windows 8.1 - code - Microsoft Community
As far as graphics is concerned, try updating your GPU drivers from your manufacturer site or from here: https://mega.co.nz/#!8QgmAZbK!Oeu30fNKY2B5be1ohdMd_fA3g2hSwF6enW4OX0IwbXI

TarO · Jan 3, 2015

softwaremaniac said:
I can see that there is a problem with Ralink Bluetooth PCIe Adapter. Ralink Bluetooth PCIe Adapter has a driver problem Windows 8.1 - code - Microsoft Community
As far as graphics is concerned, try updating your GPU drivers from your manufacturer site or from here: https://mega.co.nz/#!8QgmAZbK!Oeu30fNKY2B5be1ohdMd_fA3g2hSwF6enW4OX0IwbXI

Hi thanks, For replying to my thread:

The Ralink Driver you have given the link to is for a desktop pc, my computer is a laptop (sorry i didnt mention), will this driver still work for my computer?

Thanks

softwaremaniac · Jan 3, 2015

I have given you a solution to your problem, and not the driver itself. It should work if that is compatible with W 8.1

TarO · Jan 3, 2015

Hi Softwaremaniac,

So I deleted and installed a recommended version of the bluetooth driver and the issue regarding that seems to have disappeared (there was a yellow exclamation triangle icon on my computer in devices and printers). I tried to cause a Blue Screen by starting a torrent, and all seemed well but a few minutes later the same blue screen occured, having a quick look at the dump, it still says NETIO.sys is the cause T_T

Sorry to make this ongoing, Thanks for your help!

I have attached the latest files in the original post as an edit.

Thanks so much!

softwaremaniac · Jan 4, 2015

What AV are you using? Are you connected via wireless when that happens?
I think I can see traces of Teredo. Run Command propmpt as admin and enter: netsh interface teredo set state disabled
It should say Ok. Reboot then try torrents again.

Code:

Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Mihael\SysnativeBSODApps\010315-29531-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
Machine Name:
Kernel base = 0xfffff800`2fe01000 PsLoadedModuleList = 0xfffff800`300d7370
Debug session time: Sat Jan  3 04:39:07.696 2015 (UTC + 1:00)
System Uptime: 0 days 0:52:22.469
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 1200, 0, ffffe001068d19e8}

GetPointerFromAddress: unable to read from fffff80030161138
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
Probably caused by : NETIO.SYS ( NETIO!NetioFreeMdl+20d7f )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001200, (reserved)
Arg3: 0000000000000000, Memory contents of the pool block
Arg4: ffffe001068d19e8, Address of the block of pool being deallocated

Debugging Details:
------------------


POOL_ADDRESS:  ffffe001068d19e8 

FREED_POOL_TAG:  Mdl 

BUGCHECK_STR:  0xc2_7_Mdl 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffff800300a308a to fffff8002ff501a0

STACK_TEXT:  
ffffd000`209a2a28 fffff800`300a308a : 00000000`000000c2 00000000`00000007 00000000`00001200 00000000`00000000 : nt!KeBugCheckEx
ffffd000`209a2a30 fffff801`d682f91f : 00000000`00000000 fffff801`d681e62d 00000000`00000000 00000000`00000000 : nt!ExAllocatePoolWithTag+0x113a
ffffd000`209a2b20 fffff801`d6dc3ca5 : 00000000`00000000 00000000`00000000 ffffd000`209a2c40 fffff801`d681d2bb : NETIO!NetioFreeMdl+0x20d7f
ffffd000`209a2b70 fffff801`d68018c1 : ffffe001`07bb0ae0 fffff801`00000001 00000000`00000000 fffff801`d681a7b0 : tcpip!FlpReturnNetBufferListChain+0xbd455
ffffd000`209a2bc0 fffff801`d6f4676a : ffffe001`07bb0ae0 ffffe001`07bb0ae0 00000000`00000000 00000000`00000000 : NETIO!NetioDereferenceNetBufferList+0xc1
ffffd000`209a2c40 fffff801`d6f472e5 : ffffe001`07bb0ae0 ffffe001`030909c0 00000000`00000000 00000000`00000000 : fwpkclnt!FwppDereferenceNetioNetBufferList+0x46
ffffd000`209a2c90 fffff801`dbc11eba : ffffe001`07bb0ae0 ffffe001`07bb0ae0 ffffe001`0348b030 00000000`00000001 : fwpkclnt!FwpsDereferenceNetBufferList0+0x25
ffffd000`209a2cc0 fffff801`dbc11f75 : ffffe001`0839f4e0 00000000`00000002 ffffe001`07b8d1a0 fffff800`2fe672f0 : tunnel!TunnelUserRestoreAndFreeNblAndNbState+0x6a
ffffd000`209a2d10 fffff801`d6ac9d50 : ffffe001`02c92910 ffffe001`03ce7290 ffffe001`02415180 ffffc002`05344140 : tunnel!TunnelUserReturnNetBufferLists+0x26
ffffd000`209a2d50 fffff801`d6ac9c2d : ffffcbf2`b7d2ec01 ffffe001`0348b030 00000000`00000001 fffff801`d6e8d370 : ndis!ndisInvokeNextReceiveCompleteHandler+0x30
ffffd000`209a2de0 fffff801`d6ac9cf2 : ffffe001`07b8d1a0 00000000`00000000 ffffe001`0348b030 ffffe001`08a41a90 : ndis!ndisReturnNetBufferListsInternal+0x12d
ffffd000`209a2e40 fffff801`d6d068f6 : ffffe001`0348b190 00000000`00000000 00000000`00000000 fffff801`d6cc8aef : ndis!NdisReturnNetBufferLists+0x72
ffffd000`209a2ea0 fffff801`d68011f3 : 00000000`00000000 00000000`00000001 00000000`00000001 00000000`00000000 : tcpip!FlpReturnNetBufferListChain+0xab
ffffd000`209a2ef0 fffff801`d6d135cf : 00000000`00000000 00000000`00000000 ffffe001`08a1c010 ffffe001`0348b030 : NETIO!NetioDereferenceNetBufferListChain+0xd3
ffffd000`209a2f90 fffff801`d6d10abc : 00000000`209a3400 ffffd000`209a31c0 00000000`00000000 00000000`00000000 : tcpip!IppReceiveHeaderBatch+0x37f
ffffd000`209a30c0 fffff801`d6d06eed : ffffe001`08a1c670 00000000`00000000 ffffd000`209a3400 00000000`00000000 : tcpip!IppFlcReceivePacketsCore+0xa4d
ffffd000`209a3440 fffff801`d6d06ab6 : 00000000`00000017 00000000`00000000 fffff801`d6d06850 00000000`00000000 : tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x313
ffffd000`209a3530 fffff800`2febcf46 : ffffe001`034c7d00 00000000`00000001 ffffe001`03a0f600 ffffd000`2099e000 : tcpip!FlReceiveNetBufferListChainCalloutRoutine+0x175
ffffd000`209a3660 fffff801`d6d06b96 : fffff801`d6d06940 ffffd000`209a3780 ffffe001`08d38400 ffffd000`209a38c0 : nt!KeExpandKernelStackAndCalloutInternal+0xe6
ffffd000`209a3750 fffff801`d6ac9903 : 00000000`00000000 ffffd000`209a3831 ffffe001`00000001 ffffe001`08d38440 : tcpip!FlReceiveNetBufferListChain+0xb6
ffffd000`209a37d0 fffff801`d6aca08a : fffff801`20204400 00000000`00000000 ffffe001`00000000 fffff800`00000001 : ndis!ndisMIndicateNetBufferListsToOpen+0x123
ffffd000`209a3890 fffff801`dbc0e046 : fffff801`dbc1e3b8 fffff801`dbc09dc2 00000000`00000000 fffff07e`f3fbef8e : ndis!NdisMIndicateReceiveNetBufferLists+0x32a
ffffd000`209a3a70 fffff801`dbc09f8a : fffff801`dbc1e3b8 ffffe001`030909c0 ffffe001`03090880 fffff800`2fe81339 : tunnel!TeredoWfpIndicationWorker+0x67
ffffd000`209a3ab0 fffff800`2fe70ce8 : ffffe001`07b274c0 ffffe001`066b9630 ffffd000`4860faf8 ffffffff`fb061f00 : tunnel!LwWorker+0x1e
ffffd000`209a3ae0 fffff800`2fe705e3 : ffffe001`0380ade0 fffff800`2fe70c68 ffffd000`209a3bd0 00000000`00c3e000 : nt!IopProcessWorkItem+0x80
ffffd000`209a3b50 fffff800`2feffe70 : ffffe001`02556040 ffffe001`03090880 ffffe001`03090880 ffffe001`02451340 : nt!ExpWorkerThread+0x293
ffffd000`209a3c00 fffff800`2ff567c6 : ffffd000`20378180 ffffe001`03090880 ffffe001`02556040 26ad27cd`7d9f3a98 : nt!PspSystemThreadStartup+0x58
ffffd000`209a3c60 00000000`00000000 : ffffd000`209a4000 ffffd000`2099e000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETIO!NetioFreeMdl+20d7f
fffff801`d682f91f 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  NETIO!NetioFreeMdl+20d7f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  540ebbe6

IMAGE_VERSION:  6.3.9600.17337

BUCKET_ID_FUNC_OFFSET:  20d7f

FAILURE_BUCKET_ID:  0xc2_7_Mdl__NETIO!NetioFreeMdl

BUCKET_ID:  0xc2_7_Mdl__NETIO!NetioFreeMdl

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0xc2_7_mdl__netio!netiofreemdl

FAILURE_ID_HASH:  {f2c46e80-d936-89a0-13f9-f9b302dc640b}

Followup: MachineOwner
---------

3: kd> !pool ffffe001068d19e8
Pool page ffffe001068d19e8 region is Unknown
 ffffe001068d1000 size:  190 previous size:    0  (Allocated)  EtwG
 ffffe001068d1190 size:   10 previous size:  190  (Free)       Free
 ffffe001068d11a0 size:   40 previous size:   10  (Allocated)  MmSe
 ffffe001068d11e0 size:   80 previous size:   40  (Allocated)  SeTl
 ffffe001068d1260 size:   90 previous size:   80  (Allocated)  KETR
 ffffe001068d12f0 size:   d0 previous size:   90  (Allocated)  Mdl 
 ffffe001068d13c0 size:   d0 previous size:   d0  (Allocated)  Mdl 
 ffffe001068d1490 size:  240 previous size:   d0  (Allocated)  286R
 ffffe001068d16d0 size:   d0 previous size:  240  (Allocated)  Mdl 
 ffffe001068d17a0 size:  240 previous size:   d0  (Allocated)  286R
*ffffe001068d19e0 size:   d0 previous size:  240  (Allocated) *Mdl 
        Pooltag Mdl  : Io, Mdls
 ffffe001068d1ab0 size:  240 previous size:   d0  (Allocated)  286R
 ffffe001068d1cf0 size:   d0 previous size:  240  (Allocated)  Mdl 
 ffffe001068d1dc0 size:  240 previous size:   d0  (Allocated)  286R
3: kd> k
Child-SP          RetAddr           Call Site
ffffd000`209a2a28 fffff800`300a308a nt!KeBugCheckEx
ffffd000`209a2a30 fffff801`d682f91f nt!ExAllocatePoolWithTag+0x113a
ffffd000`209a2b20 fffff801`d6dc3ca5 NETIO!NetioFreeMdl+0x20d7f
ffffd000`209a2b70 fffff801`d68018c1 tcpip!FlpReturnNetBufferListChain+0xbd455
ffffd000`209a2bc0 fffff801`d6f4676a NETIO!NetioDereferenceNetBufferList+0xc1
ffffd000`209a2c40 fffff801`d6f472e5 fwpkclnt!FwppDereferenceNetioNetBufferList+0x46
ffffd000`209a2c90 fffff801`dbc11eba fwpkclnt!FwpsDereferenceNetBufferList0+0x25
ffffd000`209a2cc0 fffff801`dbc11f75 tunnel!TunnelUserRestoreAndFreeNblAndNbState+0x6a
ffffd000`209a2d10 fffff801`d6ac9d50 tunnel!TunnelUserReturnNetBufferLists+0x26
ffffd000`209a2d50 fffff801`d6ac9c2d ndis!ndisInvokeNextReceiveCompleteHandler+0x30
ffffd000`209a2de0 fffff801`d6ac9cf2 ndis!ndisReturnNetBufferListsInternal+0x12d
ffffd000`209a2e40 fffff801`d6d068f6 ndis!NdisReturnNetBufferLists+0x72
ffffd000`209a2ea0 fffff801`d68011f3 tcpip!FlpReturnNetBufferListChain+0xab
ffffd000`209a2ef0 fffff801`d6d135cf NETIO!NetioDereferenceNetBufferListChain+0xd3
ffffd000`209a2f90 fffff801`d6d10abc tcpip!IppReceiveHeaderBatch+0x37f
ffffd000`209a30c0 fffff801`d6d06eed tcpip!IppFlcReceivePacketsCore+0xa4d
ffffd000`209a3440 fffff801`d6d06ab6 tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x313
ffffd000`209a3530 fffff800`2febcf46 tcpip!FlReceiveNetBufferListChainCalloutRoutine+0x175
ffffd000`209a3660 fffff801`d6d06b96 nt!KeExpandKernelStackAndCalloutInternal+0xe6
ffffd000`209a3750 fffff801`d6ac9903 tcpip!FlReceiveNetBufferListChain+0xb6
ffffd000`209a37d0 fffff801`d6aca08a ndis!ndisMIndicateNetBufferListsToOpen+0x123
ffffd000`209a3890 fffff801`dbc0e046 ndis!NdisMIndicateReceiveNetBufferLists+0x32a
ffffd000`209a3a70 fffff801`dbc09f8a [B]tunnel!Teredo[/B]WfpIndicationWorker+0x67
ffffd000`209a3ab0 fffff800`2fe70ce8 tunnel!LwWorker+0x1e
ffffd000`209a3ae0 fffff800`2fe705e3 nt!IopProcessWorkItem+0x80
ffffd000`209a3b50 fffff800`2feffe70 nt!ExpWorkerThread+0x293
ffffd000`209a3c00 fffff800`2ff567c6 nt!PspSystemThreadStartup+0x58
ffffd000`209a3c60 00000000`00000000 nt!KiStartSystemThread+0x16

TarO · Jan 7, 2015

Hi Softwaremaniac,

So I turned off teredo and that seeemed to do the trick!

Thankyou so much for your help!

Solved HP Envy M6 BSOD BAD_POOL_CALLER while using Bittorrent

TarO

New Member

My Computer

System One

softwaremaniac

Well-Known Member

My Computer

System One

TarO

New Member

My Computer

System One

softwaremaniac

Well-Known Member

My Computer

System One

TarO

New Member

My Computer

System One

softwaremaniac

Well-Known Member

My Computer

System One

TarO

New Member

My Computer

System One