Random Memory Dump Crash Issues

blackbird76 · Jan 2, 2015

Hi. I've been have random system crashes resulting in the following BSOD errors on my 2012 Dell XPS 8500 PC:

C:\Windows\Minidump1010115-18593-01.dmp
C:\Users\Brian\AppData\Local\Temp\WER-3315359-0.sysdata.xml
C:\Windows\MEMORY.DMP

Some crashes have alternatively resulted in the following black screen error message (message recurs even after hitting F1 to attempt to reboot):

No boot device available
SATA 0: Installed
SATA 1: Installed
SATA 2: None
SATA 3: None
MSATA1: None

I've attached the zip file from the BSOD instructions. Any assistance would be greatly appreciated.

softwaremaniac · Jan 2, 2015

Uninstall programs associated with drivers in red create a restore point and enable Driver Verifier: Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 & Vista - Sysnative Forums

Code:

[COLOR=red][B]pcdsrvc_x64.pkms Tue May 10 02:20:44 2011  (4DC884DC)[/B][/COLOR] 
PC Doctor driver 
[URL="http://www.carrona.org/drivers/driver.php?id=pcdsrvc_x64.pkms"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]pcdsrvc_x64.pkms[/COLOR][/B][/URL] 

[COLOR=red][B]CLVirtualDrive.sys Mon Dec 26 14:26:47 2011 (4EF87617)[/B][/COLOR]  
CyberLink Virtual Device Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]CLVirtualDrive.sys[/COLOR][/B][/URL] 

GEARAspiWDM.sys Thu May 3  21:56:17 2012 (4FA2E2E1) 
CD-ROM Class Filter Driver by Gear  Software.[br]Also comes with iTunes 
[URL="http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]GEARAspiWDM.sys[/COLOR][/B][/URL] 

Rt630x64.sys Tue Jun 12  15:37:53 2012 (4FD74631) 
Realtek PCI/PCIe Adapters 
[URL="http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]Rt630x64.sys[/COLOR][/B][/URL] 

athw8x.sys Thu Jun 14 11:41:08  2012 (4FD9B1B4) 
Atheros Wireless LAN Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=athw8x.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]athw8x.sys[/COLOR][/B][/URL] 

RTKVHD64.sys Tue Jun 19 10:50:56  2012 (4FE03D70) 
Realtek High Definition Audio Function Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]RTKVHD64.sys[/COLOR][/B][/URL] 

IntcDAud.sys Tue Jun 19 16:40:51  2012 (4FE08F73) 
Intel Graphics Media Accelerator HD Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]IntcDAud.sys[/COLOR][/B][/URL] 

btath_bus.sys Thu Jun 21 07:22:17  2012 (4FE2AF89) 
Atheros BlueTooth driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_bus.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_bus.sys[/COLOR][/B][/URL] 

btath_lwflt.sys Thu Jun 21  07:22:36 2012 (4FE2AF9C) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_lwflt.sys[/COLOR][/B][/URL] 

btath_avdt.sys Thu Jun 21  07:22:40 2012 (4FE2AFA0) 
Atheros Bluetooth AVDT driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_avdt.sys[/COLOR][/B][/URL] 

btath_rcp.sys Thu Jun 21  07:23:26 2012 (4FE2AFCE) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_rcp.sys[/COLOR][/B][/URL] 

btath_hcrp.sys Thu Jun 21  07:23:29 2012 (4FE2AFD1) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_hcrp.sys[/COLOR][/B][/URL] 

btath_flt.sys Thu Jun 21  07:23:36 2012 (4FE2AFD8) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_flt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_flt.sys[/COLOR][/B][/URL] 

btath_a2dp.sys Thu Jun 21  07:23:44 2012 (4FE2AFE0) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btath_a2dp.sys[/COLOR][/B][/URL] 

btfilter.sys Mon Jun 25  12:53:07 2012 (4FE84313) 
Atheros Bluetooth Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=btfilter.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]btfilter.sys[/COLOR][/B][/URL] 

AtihdW86.sys Fri Jun 29 10:43:02  2012 (4FED6A96) 
AMD High Definition Audio Function Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AtihdW86.sys[/COLOR][/B][/URL] 

HECIx64.sys Tue Jul 3 00:14:58  2012 (4FF21D62) 
Intel Management Engine Interface 
[URL="http://www.carrona.org/drivers/driver.php?id=HECIx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]HECIx64.sys[/COLOR][/B][/URL] 

atikmpag.sys Thu Jul 5 03:19:26  2012 (4FF4EB9E) 
ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
[URL="http://www.carrona.org/drivers/driver.php?id=atikmpag.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]atikmpag.sys[/COLOR][/B][/URL] 

atikmdag.sys Thu Jul 5 03:55:23  2012 (4FF4F40B) 
ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
[URL="http://www.carrona.org/drivers/driver.php?id=atikmdag.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]atikmdag.sys[/COLOR][/B][/URL] 

intelppm.sys Thu Jul 26 04:26:48  2012 (5010AAE8) 
Intel Processor driver 
[URL="http://www.carrona.org/drivers/driver.php?id=intelppm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]intelppm.sys[/COLOR][/B][/URL] 

iaStorA.sys Wed Sep 19 00:46:10  2012 (5058F9B2) 
Intel RST (Rapid Storage Technology) driver 
[URL="http://www.carrona.org/drivers/driver.php?id=iaStorA.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iaStorA.sys[/COLOR][/B][/URL] 

dump_iaStorA.sys Wed Sep 19  00:46:10 2012 (5058F9B2) 
driver created to provide disk access during crash  dump file generation 
[URL="http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]dump_iaStorA.sys[/COLOR][/B][/URL] 



Debug session time:  Thu Jan 1 21:54:12.396 2015 (UTC + 1:00) 
Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\010115-18593-01.dmp] 
Built by:  9200.16864.amd64fre.win8_gdr.140309-1509 
System Uptime: 1 days 20:10:48.969  
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+24cc6 )  
BugCheck 7A, {4, 0, fffffa800e36e810, 93dcd389b8} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]KERNEL_DATA_INPAGE_ERROR  (7a)[/URL] 
Bugcheck code 0000007A 
Arguments: 
Arg1: 0000000000000004,  lock type that was held (value 1,2,3, or PTE address) 
Arg2:  0000000000000000, error status (normally i/o status code) 
Arg3:  fffffa800e36e810, current process (virtual address for lock type 3, or PTE)  
Arg4: 00000093dcd389b8, virtual address that could not be in-paged (or PTE  contents if arg1 is a PTE address) 
BUGCHECK_STR: 0x7a_0 
PROCESS_NAME:  svchost.exe 
FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_  
MaxSpeed: 3400 
CurrentSpeed: 3392 
BiosVersion = A09  
BiosReleaseDate = 09/05/2012 
SystemManufacturer = Dell Inc.  
SystemProductName = XPS 8500  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  
Debug session time: Wed Dec 31 01:31:35.859 2014 (UTC + 1:00) 
Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\123014-22578-01.dmp] 
Built by:  9200.16384.amd64fre.win8_rtm.120725-1247 
System Uptime: 0 days 19:54:29.448  
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+23f50 )  
BugCheck 7A, {4, 0, fffffa801a3d7010, 7fa7e16a7ac} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]KERNEL_DATA_INPAGE_ERROR  (7a)[/URL] 
Bugcheck code 0000007A 
Arguments: 
Arg1: 0000000000000004,  lock type that was held (value 1,2,3, or PTE address) 
Arg2:  0000000000000000, error status (normally i/o status code) 
Arg3:  fffffa801a3d7010, current process (virtual address for lock type 3, or PTE)  
Arg4: 000007fa7e16a7ac, virtual address that could not be in-paged (or PTE  contents if arg1 is a PTE address) 
BUGCHECK_STR: 0x7a_0 
PROCESS_NAME:  MsMpEng.exe 
FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_  
MaxSpeed: 3400 
CurrentSpeed: 3392 
BiosVersion = A09  
BiosReleaseDate = 09/05/2012 
SystemManufacturer = Dell Inc.  
SystemProductName = XPS 8500  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  
Debug session time: Tue Dec 30 05:36:24.850 2014 (UTC + 1:00) 
Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\122914-37953-01.dmp] 
Built by:  9200.16384.amd64fre.win8_rtm.120725-1247 
System Uptime: 0 days 5:51:21.509  
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+27150 )  
BugCheck 7A, {5, 0, 3000, fffffa80107d1f70} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]KERNEL_DATA_INPAGE_ERROR  (7a)[/URL] 
Bugcheck code 0000007A 
Arguments: 
Arg1: 0000000000000005,  lock type that was held (value 1,2,3, or PTE address) 
Arg2:  0000000000000000, error status (normally i/o status code) 
Arg3:  0000000000003000, current process (virtual address for lock type 3, or PTE)  
Arg4: fffffa80107d1f70, virtual address that could not be in-paged (or PTE  contents if arg1 is a PTE address) 
BUGCHECK_STR: 0x7a_0 
PROCESS_NAME:  MsMpEng.exe 
FAILURE_BUCKET_ID: 0x7a_0_nt!_??_::FNODOBFM::_string_  
MaxSpeed: 3400 
CurrentSpeed: 3392 
BiosVersion = A09  
BiosReleaseDate = 09/05/2012 
SystemManufacturer = Dell Inc.  
SystemProductName = XPS 8500  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  




--- E O J --- 2015 Jan 03 04:26:43 AM _88-dbug Copyright  2012 Sysnative Forums 
--- E O J --- 2015 Jan 03 04:26:43 AM _88-dbug  Copyright 2012 Sysnative Forums 
--- E O J --- 2015 Jan 03 04:26:43 AM  _88-dbug Copyright 2012 Sysnative Forums

blackbird76 · Jan 2, 2015

Thanks for your help. I just uninstalled the programs, created the restore point, and enabled driver verifier, so hopefully this resolves the issues.

softwaremaniac · Jan 2, 2015

Not exactly. Your system will crash more often now because of the driver verifier, so we could determine the cause of the problem. Leave it running for 24 h, and attach minidumps if they appear.

Mysers Briggs · Jan 3, 2015

Could you please export your System event log so I can take a look, there are some more advanced details to take into consideration.

I can see these warnings in your event log.

Code:

Event[453]:
  Log Name: System
  Source: [COLOR=#ff0000]disk[/COLOR]
  Date: 2014-12-30T19:25:01.582
  Event ID: 153
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Brian
  Description: 
The IO operation at logical block address [COLOR=#ff0000]39020f0[/COLOR] for Disk 0 was retried.

What I find strange is the consistency for the address which is trying to be accessed, it's the same every time.

Code:

fffff880`1ccdf808 fffff800`4619606c : 00000000`0000007a 00000000`00000004 00000000`00000000 fffffa80`0e36e810 : [COLOR=#0000ff]nt!KeBugCheckEx[/COLOR]
fffff880`1ccdf810 fffff800`46157bb7 : 00000000`00000002 fffff880`1ccdf970 fffffa80`0c980828 fffff880`1ccdf960 : [COLOR=#ff0000]nt! ?? ::FNODOBFM::`string'+0x24cc6[/COLOR] [COLOR=#800080]// The actual function is [/COLOR][COLOR=#ff0000]nt!MiWaitForInPageComplete[/COLOR]
fffff880`1ccdf8f0 fffff800`46115def : fffffa80`104616c0 fffffa80`0c980828 00000000`c0033333 fffff880`1ccdfa40 : [COLOR=#ff0000]nt!MiIssueHardFault+0x1b7[/COLOR]
fffff880`1ccdf9c0 fffff800`460d8eee : 00000000`00000000 000090a5`f5ae88d8 00000000`00000001 fffff880`1ccdfb00 : [COLOR=#ff8c00]nt!MmAccessFault+0x81f[/COLOR]
fffff880`1ccdfb00 000007fb`528d4efe : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : [COLOR=#ff8c00]nt!KiPageFault+0x16e[/COLOR]
00000093`dbfdf290 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fb`528d4efe

I am also noticing the 'culprit', or rather the address trying to be paged in is consistent.

Code:

4: kd> [COLOR=#008000]!address 00000093dcd389b8[/COLOR]


Usage:                  
Base Address:           [COLOR=#ff0000]00000000`7ffe1000[/COLOR]
End Address:            [COLOR=#ff0000]000007ff`ffff0000[/COLOR]
Region Size:            000007ff`8000f000
VA Type:                [COLOR=#800080]UserRange[/COLOR]
VAD Address:            [COLOR=#ff0000]0x63e8560[/COLOR]
Commit Charge:          0x100000003
Protection:             0x7fee989ff88 []
Memory Usage:           Private
No Change:              yes
More info:              !vad 0x7ffe1000

Code:

4: kd> [COLOR=#008000]!vad 0x63e8560[/COLOR]
GetPointerFromAddress: unable to read from fffff800463d9040
VAD             level      start      end    commit
[COLOR=#ff0000]Unable to get LeftChild of nt!_MMVAD_SHORT at 00000000063e8560[/COLOR]

The burden of a minidump, and this is where our journey ends...
It seems to be a specific user mode address that isn't being paged in. Now this could just be related to the location on the hard disk, and hence why I'm positive this is a failing drive.
Although we shouldn't eliminate the possibility of a buggy application that might be causing this.

I suggest you run a disk check on your drives. Open an elevated command prompt and type in chkdsk /r (drive letter):
As well as running SeaTools DOS.

MCPlayer18 · Jan 3, 2015

Try adding more minidump memory. This happens when you choose the option of no minidump memory

Random Memory Dump Crash Issues

blackbird76

New Member

My Computer

System One

softwaremaniac

Well-Known Member

My Computer

System One

blackbird76

New Member

My Computer

System One

softwaremaniac

Well-Known Member

My Computer

System One

Mysers Briggs

Member

My Computer

System One

MCPlayer18

New Member

My Computer

System One