Windows 8 and 8.1 Forums


Crash and reboot when playing certain games

  1. #1


    Posts : 6
    Windows 8.1 64 bit

    Crash and reboot when playing certain games


    I usually get random crashes to desktop and BSOD's/reboots when playing Elite Dangerous.
    I have all updated drivers...

    Any help is appreciated. I hope I captured all the dump files correctly.
    If not I can change the settings and create some new ones.

    Attachment 55946

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi jthompson333 & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Wed Dec 31 21:38:15.271 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\123114-6453-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
     
    System Uptime: 1 days 14:36:38.857
     
    Probably caused by : Npfs.SYS ( Npfs!NpFsdWrite+80 )
     
    BugCheck 139, {3, ffffd000274ba520, ffffd000274ba478, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
     
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000274ba520, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000274ba478, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
     
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
     
    PROCESS_NAME:  chrome.exe
     
    FAILURE_BUCKET_ID:  0x139_3_Npfs!NpFsdWrite
     
    CPUID:        "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
     
    MaxSpeed:     4000
     
    CurrentSpeed: 4080
     
      BIOS Version                  1304
     
      BIOS Release Date             07/11/2014
     
      Manufacturer                  ASUS
     
      Product Name                  All Series
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Tue Dec 30 07:01:12.959 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\122914-5765-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
     
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
     
    System Uptime: 0 days 3:52:35.585
     
    Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+1a895 )
     
    BugCheck 139, {3, ffffd0002125cfd0, ffffd0002125cf28, 0}
    BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
     
    Arguments: 
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd0002125cfd0, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd0002125cf28, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    BUGCHECK_STR:  0x139
     
    DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
     
    PROCESS_NAME:  EliteDangerous
     
    FAILURE_BUCKET_ID:  0x139_3_dxgmms1!VIDMM_GLOBAL::CloseOneAllocation
     
    CPUID:        "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
     
    MaxSpeed:     4000
     
    CurrentSpeed: 4080
     
      BIOS Version                  1304
     
      BIOS Release Date             07/11/2014
     
      Manufacturer                  ASUS
     
      Product Name                  All Series
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system -
    Code:
    **************************Wed Dec 31 21:38:15.271 2014 (UTC + 5:30)**************************
    LGBusEnum.sys               Tue Nov 24 07:06:48 2009 (4B0B38B0)
    LGVirHid.sys                Tue Nov 24 07:06:48 2009 (4B0B38B0)
    AsUpIO.sys                  Tue Aug  3 08:17:59 2010 (4C57835F)
    ASUSFILTER.sys              Tue Sep 20 21:16:33 2011 (4E78B559)
    AiChargerPlus.sys           Thu Apr 19 06:47:35 2012 (4F8F67AF)
    AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
    asmtufdriver.sys            Fri Sep 28 16:25:29 2012 (50658221)
    IOMap64.sys                 Tue Jul  2 13:57:47 2013 (51D28F03)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    nxusbf.sys                  Mon Nov  4 23:22:15 2013 (5277DECF)
    nxusbs.sys                  Mon Nov  4 23:22:18 2013 (5277DED2)
    nxusbh.sys                  Tue Nov 12 23:23:14 2013 (52826B0A)
    asmtxhci.sys                Thu Jan  9 14:46:37 2014 (52CE68F5)
    asmthub3.sys                Thu Jan  9 14:46:42 2014 (52CE68FA)
    nxfs.sys                    Mon Feb 24 16:23:25 2014 (530B24A5)
    TeeDriverx64.sys            Thu Mar 13 23:51:52 2014 (5321F740)
    asstor64.sys                Fri Mar 14 09:08:20 2014 (532279AC)
    xusb22.sys                  Tue Mar 18 13:48:41 2014 (53280161)
    RTKVHD64.sys                Thu Apr 24 17:10:09 2014 (5358F819)
    iaStorA.sys                 Sat Jul 26 03:39:44 2014 (53D2D5A8)
    dump_iaStorA.sys            Sat Jul 26 03:39:44 2014 (53D2D5A8)
    e1d64x64.sys                Mon Sep 29 22:32:41 2014 (542990B1)
    nvhda64v.sys                Thu Oct  9 22:32:27 2014 (5436BFA3)
    nvvad64v.sys                Thu Nov 20 21:03:54 2014 (546E09E2)
    NvStreamKms.sys             Sat Nov 22 13:16:45 2014 (54703F65)
    nvlddmkm.sys                Sat Dec 13 12:23:17 2014 (548BE25D)
    nvvadarm.sys                Sat Dec 13 12:46:06 2014 (548BE7B6)
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
    http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=asmtufdriver.sys
    http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    nxusbf.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    nxusbs.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    nxusbh.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
    http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
    nxfs.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=asstor64.sys
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    nvvadarm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    The latest dump file was doing File Operations after which the bugcheck occurred. In the second dump file, the DirectX was involved but the crash occurred because an inconsistency was discovered in a Doubly Linked List. It is possible that some other driver corrupted the linked list and when Windows detected it, Direct X was involved with it.

    Now, kindly make sure you remove the highlighted drivers in BLUE i.e. ASUS Bloatware. Asus bloatware is very famous to cause BSOD Problems. If the problems still appear, kindly turn on Driver Verifier according to the below guide -
    http://www.sevenforums.com/tutorials...e-disable.html

    Once you turn on Driver Verifier, make sure that you let the system crash for few times. Once you generate some dumps, kindly re-run the SF Diagnostic Tool to upload the latest dump files.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1 64 bit


    Crazy.

    I had a suspicion that it might be the ASUS software.
    I will definitely remove that software, and just let the BIOS do its thing by itself (It was some software to manage fans, etc.)

    I also have another full kernel dump, but, I guess since you have already pointed out the most likely culprit, I won't upload that.

    I will try all of your suggestions and let you know how it goes. Thanks a lot.

    I tried to load up the dump file in the windbg, but, I couldn't find the right symbols. Thanks for the analysis.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by jthompson333 View Post
    Crazy.

    I had a suspicion that it might be the ASUS software.
    I will definitely remove that software, and just let the BIOS do its thing by itself (It was some software to manage fans, etc.)

    I also have another full kernel dump, but, I guess since you have already pointed out the most likely culprit, I won't upload that.

    I will try all of your suggestions and let you know how it goes. Thanks a lot.

    I tried to load up the dump file in the windbg, but, I couldn't find the right symbols. Thanks for the analysis.
    Sure thing. Let me know how it goes ^_^

    I never managed to setup WinDBG with correct symbols in one try. I have to try multiple times...

    -Pranav
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1 64 bit


    After removing the ASUS software and drivers that I didn't need, the system seems to be a lot more stable. I've had a couple of crashes since, but, all the memory dumps have been 500 MB +.

    Any idea on how to get them smaller, or upload something that large? (if any crashes happen again).
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by jthompson333 View Post
    After removing the ASUS software and drivers that I didn't need, the system seems to be a lot more stable. I've had a couple of crashes since, but, all the memory dumps have been 500 MB +.

    Any idea on how to get them smaller, or upload something that large? (if any crashes happen again).
    Make sure that you are compressing the Dump files in ZIP format. Once the dump files are compressed, you could upload them to either Mediafire or OneDrive or similar file hosters. Once uploaded, post back a link to them.

    Good to see that the system is stabilizing.

    Let me know how it goes ^_^


    -Pranav
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8.1 64 bit


    The system is a lot more stable, but, I did get a crash last night while playing Lord of the Rings Online.

    I'm curious if its a different issue or not.

    The memory dump is located here:
    https://onedrive.live.com/redir?resi...C063ECFC%21347
      My System SpecsSystem Spec

  8. #8


    Is it possible for us to obtain a complete memory dump?
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by Mysers Briggs View Post
    Is it possible for us to obtain a complete memory dump?
    Mysers, did you find any information in the dump file?
      My System SpecsSystem Spec

  10. #10


    The information isn't conclusive, there's little information available to conduct a proper analysis. Thus a complete memory dump would be beneficial.
      My System SpecsSystem Spec

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