Windows 8 and 8.1 Forums

BSOD playing Just Cause 2, code: 0x00000133 hal.dll+54db0

  1. #1

    Posts : 5
    Windows 8.1

    BSOD playing Just Cause 2, code: 0x00000133 hal.dll+54db0


    About a week ago i bought myself a new computer, it's been working nicely so far, played a few different games without any problems, but then today i was looking through my steam library and decided to install Just Cause 2, and within about 10min of playing my computer froze, and after about a minute or two the computer went into the BSOD with a message saying "dpc_watchdog_violation".

    This is the first BSOD i've had so far, and am not quite sure what caused it, as i've been playing Arma 3 for a good amount so far without any problems, but two different games i guess.

    Looked at the minidump in the BlueScreenView tool, and hal.dll, ntoskrnl.exe and nvlddmkm.sys are the files coming up in red, no idea what the two first ones does, but the last one is tied to my Nvidia graphics card i think.

    Anyway, per the posting instruction i've attached a .zip file containing the info that the tool got, don't suppose anyone here might have an idea what the cause of this might be?

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    hal.dll is sort of the communicator between Windows and the hardware - when I see it in dump files (NOT when I see it in BlueScreenView) I wonder about hardware or compatibility problems.
    ntoskrnl.exe is the kernel (core) of the operating system. if it was to blame, you'd see a lot more problems other than the occasional BSOD (it's a protected operating system file also).
    And as for the nvlddmkm.sys, it is associated with your nVidia video card but that doesn't mean that it's a problem. Most everything that you use runs through the video at one point or another.

    Finally, with BSOD's the old advice was to wait and see if you got another. At times the first one can trigger repair routines and they won't recur.

    So, let's have a look at the reports and see where to go from there......

    MSI Afterburner and Riva Tuner (along with EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    Please uninstall the Asus AI Booster, the Asus Hardware Monitor, and the Asus AI Charger software. Their drivers date from well before Win8.1 was released. If you can't uninstall them, then uninstall the Asus AISuite3 software.

    As the memory dump does blame the nvlddmkm.sys driver - please do the following:
    - download a fresh copy of the latest, Win8.1 compatible video drivers from the nVidia support page ( Drivers - Download NVIDIA Drivers )
    - uninstall the current nVidia drivers from your system
    - install the freshly downloaded drivers
    - monitor for further BSOD's

    The following is for informational purposes only.
    **************************Tue Dec 30 14:10:11.651 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\123014-11343-01.dmp]
    Windows 8 Kernel Version 9600 MP (12 procs) Free x64
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
    System Uptime:0 days 7:50:28.391
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :nvlddmkm.sys ( nvlddmkm+327d51 )
    BugCheck 133, {0, 501, 500, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
        component can usually be identified with a stack trace.
    Arg2: 0000000000000501, The DPC time count (in ticks).
    Arg3: 0000000000000500, The DPC time allotment (in ticks).
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x133_DPC_nvlddmkm+327d51
    CPUID:        "Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3298
      BIOS Version                  0901
      BIOS Release Date             11/14/2014
      Manufacturer                  ASUS
      Product Name                  All Series
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Tue Dec 30 14:10:11.651 2014 (UTC - 5:00)**************************
    AsInsHelp64.sys             Fri Jan  4 00:36:10 2008 (477DC5CA)
    AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
    ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)
    AiChargerPlus.sys           Wed Apr 18 21:17:35 2012 (4F8F67AF)
    AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    asmtxhci.sys                Thu Jan  9 04:16:37 2014 (52CE68F5)
    asmthub3.sys                Thu Jan  9 04:16:42 2014 (52CE68FA)
    TeeDriverx64.sys            Thu Mar 13 14:21:52 2014 (5321F740)
    e1d64x64.sys                Fri Mar 14 14:10:25 2014 (53234611)
    asramdisk.sys               Wed May  7 02:23:13 2014 (5369D151)
    asmtufdriver.sys            Thu Jun 12 23:22:50 2014 (539A6E8A)
    nvhda64v.sys                Thu Oct  9 13:02:27 2014 (5436BFA3)
    cthda.sys                   Mon Nov 17 00:06:55 2014 (5469826F)
    cthdb.sys                   Mon Nov 17 00:07:14 2014 (54698282)
    nvvad64v.sys                Thu Nov 20 10:33:54 2014 (546E09E2)
    NvStreamKms.sys             Sat Nov 22 02:46:45 2014 (54703F65)
    nvlddmkm.sys                Sat Dec 13 01:53:17 2014 (548BE25D)
      My System SpecsSystem Spec

BSOD playing Just Cause 2, code: 0x00000133 hal.dll+54db0
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