Windows 8 and 8.1 Forums


BSOD whea_uncorrectable_error 0x00000124

  1. #1


    Posts : 22
    Windows 8.1

    BSOD whea_uncorrectable_error 0x00000124


    Hello

    When i play any HTML5 videos on Google Chrome just 1 sec, the BSOD whea_uncorrectable_error happen AGAIN and AGAIN! I had updated my motherboard, my graphic driver, cpu, network... to the latest version but it does not help. I have checked the dump file with BlueScreenView and it says that it caused by the driver ntoskrnl.exe+14f1a0. i checked the solution google but i can't find it for HTML5 video player for Google Chrome.

    Here is the pc info files + 2 dump files: https://onedrive.live.com/redir?resi...65FCC8%2121174

    -------------------------------------------
    EDIT: I had cleaned up my computer, re-pasted heatsink on my CPU and GPU, formatted my computer, install Windows 8.1 from disk and setup a computer as a brand new computer. When i play any HTML5 videos on Google Chrome, the same BSOD error whea_uncorrectable_error 0x00000124 happen AGAIN. I don't have any drivers installed at this time. No Intel and no nvidia drivers.

    Links:

    Dump files, play HTML5 videos on Google Chrome (With intel, Nvidia, and other drivers installed)
    https://onedrive.live.com/redir?resi...65FCC8%2121174

    Dump files, while playing COD: Advanced warfare (With intel, Nvidia, and other drivers installed)
    https://onedrive.live.com/redir?resi...65FCC8%2121176

    Dump files, play HTML5 videos on Google Chrome (NO any drivers installed, brand new pc setup)
    https://onedrive.live.com/redir?resi...65FCC8%2121198
    Last edited by evildog1; 04 Jan 2015 at 13:27. Reason: update

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Update you Nvidia driver. I suspect this to be a HW issue, please start HW diagnostics. Hardware Diagnostics Follow my instructions to the letter. If you are uncertain about what to do next, stop and ask.
    While looking at your files, I noticed that Killer e2200 Gigabit Ethernet Controller was disabled. Is that on purpose? If so, why?
    Please monitor your PC temperatures, and post a SS with them.

    Code:
    bwcW8x64.sys Wed Feb 13 18:25:48 2013 (511BCC9C) 
    Killer Bandwidth  Control Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys 
    
    sthid.sys Tue Feb 19 06:34:44  2013 (51230EF4) 
    Splashtop HID mini driver 
    http://www.carrona.org/drivers/driver.php?id=sthid.sys 
    
    mvxxmm.sys Tue Jul 30 08:51:32 2013  (51F76274) 
    Marvell Aux NV Bridge DLL - related to mv91xx SCSI HD Controller  
    http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys 
    
    mvs91xx.sys Tue Jul 30 08:52:22  2013 (51F762A6) 
    Marvell 91xx SATA Controller Driver 
    http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    avgfwd6a.sys Thu Sep 26 09:44:43  2013 (5243E5EB) 
    AVG 
    http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys 
    
    TeeDriverx64.sys Thu Mar 13  19:21:52 2014 (5321F740) 
    Intel Management Engine Interface driver 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys 
    
    iwdbus.sys Thu Mar 13  22:59:14 2014 (53222A32) 
    Intel WIDI Bus Enumerator driver[br]Related to  Intel Widi - Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    igdkmd64.sys Mon Mar 31 07:18:10  2014 (5338FA92) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    dump_iaStorA.sys Fri Apr 4  01:00:05 2014 (533DE7F5) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys 
    
    iaStorA.sys Fri Apr 4  01:00:05 2014 (533DE7F5) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    RTKVHD64.sys Wed May 14 12:28:52  2014 (53734564) 
    Realtek High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    avgrkx64.sys Wed Jun 18 21:03:17  2014 (53A1E275) 
    AVG Anti-Rootkit Driver 
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys 
    
    avgdiska.sys Wed Jun 18 21:03:29  2014 (53A1E281) 
    AVG Disk Driver 
    http://www.carrona.org/drivers/driver.php?id=avgdiska.sys 
    
    avgidsha.sys Wed Jun 18 21:03:31  2014 (53A1E283) 
    AVG IDS Application Activity Monitor Helper Driver 
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys 
    
    avgloga.sys Fri Jul 18 15:53:20  2014 (53C926D0) 
    AVG Logging Driver 
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys 
    
    avgldx64.sys Thu Aug 28 21:47:21  2014 (53FF8749) 
    AVG AVI Loader Driver 
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys 
    
    IntcDAud.sys Tue Sep 9 14:36:30  2014 (540EF44E) 
    Intel Graphics Media Accelerator HD Driver 
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys 
    
    avgwfpa.sys Wed Sep 24 21:03:37  2014 (54231589) 
    AVG Firewall driver 
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys 
    
    e1d64x64.sys Mon Sep 29 19:02:41  2014 (542990B1) 
    Intel(R) Gigabit Adapter NDIS 6.x driver 
    http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys 
    
    avgmfx64.sys Sun Oct 5 21:41:36  2014 (54319EF0) 
    AVG Mini-Filter Resident Anti-Virus Shield 
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys 
    
    nvhda64v.sys Thu Oct 9 19:02:27  2014 (5436BFA3) 
    nVidia HDMI Audio Device (nForce chipset driver) 
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys 
    
    VBoxDDR0.r0 Sat Oct 11 13:26:21  2014 (543913DD) 
    Oracle Virtual Box r0 file 
    http://www.carrona.org/drivers/driver.php?id=VBoxDDR0.r0 
    
    VBoxDD2R0.r0 Sat Oct 11 13:26:21  2014 (543913DD) 
    Oracle Virtual Box r0 file 
    http://www.carrona.org/drivers/driver.php?id=VBoxDD2R0.r0 
    
    VBoxNetFlt.sys Sat Oct 11  13:26:22 2014 (543913DE) 
    VirtualBox network driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys 
    
    VBoxUSBMon.sys Sat Oct 11  13:26:22 2014 (543913DE) 
    VirtualBox USB driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys 
    
    VBoxNetAdp.sys Sat Oct 11  13:26:22 2014 (543913DE) 
    VirtualBox network driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys 
    
    VMMR0.r0 Sat Oct 11 13:28:48  2014 (54391470) 
    Oracle Virtual Box r0 file 
    http://www.carrona.org/drivers/driver.php?id=VMMR0.r0 
    
    VBoxDrv.sys Sat Oct 11 13:28:48 2014  (54391470) 
    VirtualBox 
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys 
    
    SeLow_x64.sys Wed Oct 22 13:30:19  2014 (5447954B) 
    SoftEther VPN Driver 
    http://www.carrona.org/drivers/driver.php?id=SeLow_x64.sys 
    
    avgidsdrivera.sys Wed Oct 29  21:35:10 2014 (54514F7E) 
    AVG IDS Application Activity Monitor Driver 
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys 
    
    NvStreamKms.sys Sat Nov 1 00:04:56 2014 (54541598)  
    nVidia Streaming Kernel service - may cause BSOD in  Win8.1 systems (found in May 2014). Date/TimeStamp: Tue Apr 29 20:59:44 2014  (53604B00) MAY NOT BE A PROBLEM, this is a tenative posting - Appears that  April 29 driver is a problem, July 2014 drivers seem OK 
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys 
    
    Neo_VPN.sys Mon Nov 17  14:22:07 2014 (5469F67F) 
    SoftEther VPN Driver 
    http://www.carrona.org/drivers/driver.php?id=Neo_VPN.sys 
    
    HD-Hypervisor-amd64.sys Wed Nov 19  11:05:38 2014 (546C6B72) 
    Hypervisor for amd64 from BlueStack Systems 
    http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys 
    
    nvvad64v.sys Thu Nov  20 16:33:54 2014 (546E09E2) 
    NVIDIA Virtual Audio Driver 
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys 
    
    HWiNFO64A.SYS Sun Nov 23 17:24:07  2014 (54720A27) 
    HWiNFO32 Kernel Driver 
    http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS 
    
    idmwfp.sys Fri Nov 28 16:36:54  2014 (54789696) 
    Internet Download Manager 
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys 
    
    nvlddmkm.sys Sat Dec 13 07:53:17  2014 (548BE25D) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    
    
    Debug session time: Sun  Dec 28 12:58:42.547 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\122814-12921-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days 0:05:28.194  
    Probably caused by : GenuineIntel 
    BugCheck 124, {0, ffffe001073df028,  ba000000, 52000402} 
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR  (124) 
    Bugcheck code 00000124 
    Arguments: 
    Arg1: 0000000000000000,  Machine Check Exception 
    Arg2: ffffe001073df028, Address of the  WHEA_ERROR_RECORD structure. 
    Arg3: 00000000ba000000, High order 32-bits of  the MCi_STATUS value. 
    Arg4: 0000000052000402, Low order 32-bits of the  MCi_STATUS value. 
    BUGCHECK_STR: 0x124_GenuineIntel 
    PROCESS_NAME:  avgnsa.exe 
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Wed Dec 10 12:28:51.722 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\121014-17000-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 4 days  22:12:40.368 
    Probably caused by : GenuineIntel 
    BugCheck 124, {0,  ffffe0006feb9028, ba000000, 52000402} 
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR  (124) 
    Bugcheck code 00000124 
    Arguments: 
    Arg1: 0000000000000000,  Machine Check Exception 
    Arg2: ffffe0006feb9028, Address of the  WHEA_ERROR_RECORD structure. 
    Arg3: 00000000ba000000, High order 32-bits of  the MCi_STATUS value. 
    Arg4: 0000000052000402, Low order 32-bits of the  MCi_STATUS value. 
    BUGCHECK_STR: 0x124_GenuineIntel 
    PROCESS_NAME:  andy.exe 
    FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    
    
    
    
    --- E O J --- 2014 Dec 29 12:34:59 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Dec 29 12:34:59 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Dec 29 12:34:59 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 22
    Windows 8.1


    I already updated my Nvidia driver to the latest version and i already disabled NvStreamKms.sys but the BSOD still happen. i disabled Killer e2200 Gigabit Ethernet Controller because it is an useless ethernet. i'm using the primary ethernet. I will try the hardware diagnose

    EDIT: i tried the GPU and CPU stress test

    GPU stress test = max 75 C, length 3 minutes
    CPU stress test = max 75 C, length 1 minute

    While running CPU stress test, the CPU temp reached from 30 to 71 C in 2 seconds so i think i have cooler problem but no issues happen on my computer.

    I let my computer cool down for 3 hours, start up my computer, play HTML5 video in ONE second on chrome and i got BSOD whea_uncorrectable_error 0x00000124 again. I'm using the latest version of Google Chrome. Please find other solutions for this
      My System SpecsSystem Spec

  4. #4


    Please upload the dump file to a reputable file sharing site like Dropbox or SkyDrive. Zippyshare is full of adware/spyware, and just attempted to drop a rouge Adobe Flash installer.
      My System SpecsSystem Spec

  5. #5


    Posts : 22
    Windows 8.1


    Quote Originally Posted by Captain Kirk View Post
    Please upload the dump file to a reputable file sharing site like Dropbox or SkyDrive. Zippyshare is full of adware/spyware, and just attempted to drop a rouge Adobe Flash installer.
    Use Adblocker add-on (with malware blocker) next time. anyway, Here is the link https://onedrive.live.com/redir?resi...65FCC8%2121174
      My System SpecsSystem Spec

  6. #6


    I shouldn't have to download AdBlocker, or any other third-party plug-ins for my browser to download a dump file. OneDrive and Dropbox are the most reputable file sharing sites, I strongly suggest you don't visit crapware sites like Zippyshare.

    Bugcheck Analysis:

    Code:
    BugCheck 124, {0, ffffe001073df028, ba000000, 52000402}
    
    Probably caused by : GenuineIntel
    GenuineIntel is simply a string which verifies that the Intel processor has been manufactured by Intel. This appears with all Stop 0x124 bugchecks where the error source is the processor. The string is stored in the VendorString field of the _KPRCB structure.

    Code:
    0: kd> dt nt!_KPRCB -y VendorString
       +0x5958 VendorString : [13] UChar
    The WHEA error record from the address stored in the second parameter, reveals the following information:

    Code:
    0: kd> !errrec ffffe001`073df028
    ===============================================================================
    Common Platform Error Record @ ffffe001073df028
    -------------------------------------------------------------------------------
    Record Id     : 01d02294dcdb86bf
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 12/28/2014 11:58:42 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001073df0a8
    Section       @ ffffe001073df180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001073df0f0
    Section       @ ffffe001073df240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : c3 06 03 00 00 08 10 00 - bf fb da 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffe001073df240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001073df138
    Section       @ ffffe001073df2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal unclassified (Proc 0 Bank 4)
      Status      : 0xba00000052000402
    The error is Internal for Intel developers, and thus no objective reasoning can be used.

    Since none of the !sysinfo extensions are going to work with this Minidump, we can parse the processor information from the CPU ID stored in the WHEA error record.

    Code:
    CPU Id        : c3 06 03 00 00 08 10 00 - bf fb da 7f ff fb eb bf
    The Family is 6, the Model is 3c and the Stepping is 3. This is good information to report to Intel if required. The Error Bank 4 is for documentation purposes, and not very revealant anyway since the error is private.

    I would suggest checking if you have any warranty for the processor, and how old is the CPU your using?
      My System SpecsSystem Spec

  7. #7


    I may attempt to provide a deeper analysis later, if time permits and enough information is stored in the dump file.
      My System SpecsSystem Spec

  8. #8


    I had that error and BSOD. All hardware tests passed, even stress tests for the CPU. I started "shotgunning" it by replacing parts (memory, power supply) and finally the motherboard (I had a spare on had) and it still had the problem. The only thing left was the CPU. Replaced it and no more problems. Intel replaced the CPU (an i7 3770) under warranty. First time I've had a CPU fail.

    May not be the users problem, but it was mine.
      My System SpecsSystem Spec

  9. #9


    Posts : 22
    Windows 8.1


    Quote Originally Posted by Captain Kirk View Post
    I would suggest checking if you have any warranty for the processor, and how old is the CPU your using?
    My CPU is 4-5 months old. My CPU model is intel core i7-4770k 3.5 GHz and it is NOT overclocked. all CPU settings in BIOS are default (factory settings) and i had never touched any settings in CPU

    Quote Originally Posted by fireberd View Post
    I had that error and BSOD. All hardware tests passed, even stress tests for the CPU. I started "shotgunning" it by replacing parts (memory, power supply) and finally the motherboard (I had a spare on had) and it still had the problem. The only thing left was the CPU. Replaced it and no more problems. Intel replaced the CPU (an i7 3770) under warranty. First time I've had a CPU fail.

    May not be the users problem, but it was mine.
    So does it mean that it is the CPU error?
      My System SpecsSystem Spec

  10. #10


    Posts : 22
    Windows 8.1


    EDIT: i just got BSOD again while i play Call Of Duty: Advance Warfare for 5 minutes. The error code is the same. whea_uncorrectable_error 0x00000124

    Here is the 3rd dump file: https://onedrive.live.com/redir?resi...65FCC8%2121176
      My System SpecsSystem Spec

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