Windows 8 and 8.1 Forums


Windows 8.1 BSoD whea uncorrectable error

  1. #1


    Posts : 46
    windows 8.1

    Windows 8.1 BSoD whea uncorrectable error


    Hello,

    Today I was playing Far Cry 4 when all off the sudden I was prompted by a Windows Error Message. The Error message said that Windows had Run into an error and needed to restart. While this message was displayed a Buzzing Noise was occurring. I'm not sure if this is an Error related to Far Cry only or if its a system wide problem. Any Help would be very much appreciated.

    Thanks,
    -Jon

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Jon22706 & Welcome to the forums ^_^,

    The only dump file present in the ZIP file is corrupt and cannot be analysed
    Judging from your description, it seems that your hardware is overheating (Most likely GPU). Kindly run the below Hardware Diagnostics and report back what you got (thanks usasma) -
    Hardware Diagnostics

    Don't run the Hard Disk Diagnostics as of now. Run only Furmark and Prime95 and also post back the temperatures of your system while it is idle and when it is under load.


    Let me know how it goes ^_^


    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 46
    windows 8.1


    My CPU is idling at around 27 Degrees Celsius. When running Prime95 the CPU is staying at around 50 Degrees Celsius. My GPU is idling at around 35 Degrees Celsius. When FurMark is running the card is around 72 Degrees Celsius. I have also reattached a new DM Log.
      My System SpecsSystem Spec

  4. #4


    Posts : 46
    windows 8.1


    I was actually running Prime95 for a second time when I got a BSoD the error message was CLOCK_WATCHDOG_TIMEOUT
      My System SpecsSystem Spec

  5. #5


    Posts : 46
    windows 8.1


    Just Got Another BSoD installing new USB 3.0 Drivers off Asus's website the Error Message read KMODE_EXCEPTION_NOT_HANDLED Tcpip.sys.
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi jon22706 ^_^,

    I have analysed the dump file and below has been provided an analysis of the same for informative purposes :-
    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00017f95138
    Section       @ ffffe00017f952c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : DCACHEL1_DRD_ERR (Proc 3 Bank 0)
      Status      : 0xb65ac00000000135
      Address     : 0x000000015c686800
      Misc.       : 0x0000000000000000
    It's suggests that there is a Hardware Fault in the L1 Cache of the processor. But, I need more dump to confirm this.

    I checked your Event log as well and there are various crashes when playing games like Far Cry, Napoleon which are demanding tasks to general Windows Update Failures other crashes etc.

    Kindly remove Daemon Tools as well since it is known to cause issues.

    See, if you are able to get more dumps. Till now it seems like your CPU needs to be replaced.

    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  7. #7


    Posts : 46
    windows 8.1


    Quote Originally Posted by blueelvis View Post
    Hi jon22706 ^_^,

    I have analysed the dump file and below has been provided an analysis of the same for informative purposes :-
    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00017f95138
    Section       @ ffffe00017f952c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : DCACHEL1_DRD_ERR (Proc 3 Bank 0)
      Status      : 0xb65ac00000000135
      Address     : 0x000000015c686800
      Misc.       : 0x0000000000000000
    It's suggests that there is a Hardware Fault in the L1 Cache of the processor. But, I need more dump to confirm this.

    I checked your Event log as well and there are various crashes when playing games like Far Cry, Napoleon which are demanding tasks to general Windows Update Failures other crashes etc.

    Kindly remove Daemon Tools as well since it is known to cause issues.

    See, if you are able to get more dumps. Till now it seems like your CPU needs to be replaced.

    Let me know how it goes ^_^

    -Pranav


    Sure here are 2 dump files that I've uploaded to mediafire

    https://www.mediafire.com/?hnbnp4f9xjwa3wq

    https://www.mediafire.com/?hnbnp4f9xjwa3wq
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Jon ^_^,

    The dump file uploaded by you is the same as compared to the previous dumps i.e. you are uploading the same file. Kindly follow the below instructions and upload the ZIP File generated by it -
    Blue Screen of Death (BSOD) Posting Instructions


    -Pranav
      My System SpecsSystem Spec

  9. #9


    Posts : 46
    windows 8.1


    Here are the files
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Jon22706 ^_^,

    I have analysed your dump files and below has been provided an analysis for informative purposes -
    Code:
    **************************Fri Dec 26 21:59:15.805 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\122614-17828-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 0:43:01.547
     
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
     
    BugCheck 101, {30, 0, ffffd001747c0180, 3}
    BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
     
    Arguments: 
    Arg1: 0000000000000030, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: ffffd001747c0180, The PRCB address of the hung processor.
    Arg4: 0000000000000003, 0.
    BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE
     
      BIOS Version                  2501
     
      BIOS Release Date             04/07/2014
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Fri Dec 26 08:32:34.831 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\122514-16546-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 0:18:56.574
     
    Probably caused by : AuthenticAMD
     
    BugCheck 124, {0, ffffe00017f95028, b65ac000, 135}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00017f95028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b65ac000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000135, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
     
    PROCESS_NAME:  Skype.exe
     
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE
     
      BIOS Version                  2501
     
      BIOS Release Date             04/07/2014
     
      Manufacturer                  To be filled by O.E.M.
     
      Product Name                  To be filled by O.E.M.
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system -
    Code:
    **************************Fri Dec 26 21:59:15.805 2014 (UTC + 5:30)**************************
    OpenHardwareMonitor.sys     Sat Jul 26 18:59:37 2008 (488B26C1)
    amd_sata.sys                Wed Apr 11 20:10:24 2012 (4F8597D8)
    amd_xata.sys                Wed Apr 11 20:10:27 2012 (4F8597DB)
    ALSysIO64.sys               Wed Mar  6 03:20:34 2013 (513668AA)Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    AODDriver2.sys              Tue Feb 11 16:36:52 2014 (52FA044C)
    dtsoftbus01.sys             Fri Feb 21 15:19:36 2014 (53072130)
    AMDACPKSL.SYS               Sun Jun 22 08:01:43 2014 (53A6400F)
    AtihdWB6.sys                Sun Jun 22 08:02:00 2014 (53A64020)
    atikmpag.sys                Mon Nov 17 23:24:12 2014 (546A3644)
    atikmdag.sys                Tue Nov 18 00:31:21 2014 (546A4601)
    HWiNFO64A.SYS               Sun Nov 23 21:54:07 2014 (54720A27)
    http://www.carrona.org/drivers/driver.php?id=OpenHardwareMonitor.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS

    Kindly perform the below steps, one step at a time -
    1. Kindly remove the Open Hardware Monitor.
    2. Kindly remove the Daemon Tools as well since it is known to cause problem.
    3. Also, rename the AODriver32.sys.
    4. What was the result of the Prime95 Stress Test?
    5. Also, please perform the Intel Burn Test - http://www.xtremesystems.org/forums/...esting-program



    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

Windows 8.1 BSoD whea uncorrectable error
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