Windows 8 and 8.1 Forums


KMODE_EXCEPTION_NOT_HANDLED When Shutting Down Computer

  1. #1

    KMODE_EXCEPTION_NOT_HANDLED When Shutting Down Computer


    Greetings,

    I've been getting various BSODs (KMODE_EXCEPTION_NOT_HANDLED mostly) on my Windows 8.1 machine for around 2 months now. They always occur while my PC is shutting down, but not on each shutdown. It's not that big of a problem for me except that I always have to shut it down manually by holding the Power button, and I don't think that's healthy for my computer.

    I've updated all of my drivers through various software, even reinstalled my Windows 8.1 but the problem persists. Recently I installed Ubuntu alongside my Windows installation and when I shut down from Ubuntu, it shuts down normally.

    I've tried running WinDbg a couple of times and it points to ntkrpamp.exe but I have no idea what that is.

    I'd be really grateful to anyone who could help me in this struggle of mine.

    Oh, and Merry Christmas everyone!

    Attachment 55700

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Update drivers in red and enable Driver Verifier: Using Driver Verifier to identify issues with Drivers - Windows 7 Help Forums Remove Daemon Tools.
    Code:
    ASACPI.sys Fri Aug 13 04:52:52 2004 (411C2D04)  
    Asus ATK0110 ACPI Utility (a known BSOD maker in Win7  and Win8). Also a part of many Asus utilities (Win8 versions available from  Windows Update as an Optional Update - but check Asus first!) 
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys 
    
    DKRtWrt.sys Tue  Jun 14 02:19:01 2011 (4DF6A8F5) 
    Diskeeper Virtualization  FileSystem Mini-Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=DKRtWrt.sys 
    
    l160x86.sys Wed  Sep 28 03:16:43 2011 (4E82757B) 
    NDIS Miniport Driver for Atheros  L1 Gigabit Ethernet Controller 
    http://www.carrona.org/drivers/driver.php?id=l160x86.sys 
    
    intelppm.sys Thu Aug 22 03:58:53  2013 (5215705D) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    tap0901.sys Thu Aug 22 14:40:00  2013 (521606A0) 
    TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO 
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys 
    
    Smb_driver_Intel.sys Fri Sep 13  23:52:28 2013 (5233891C) 
    
    Smb_driver_Intel.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    Rtnicxp.sys Thu Jan 23 10:01:30 2014  (52E0DA6A) 
    Realtek 10/100/1000 NDIS 5.1 Driver - Ethernet 
    http://www.carrona.org/drivers/driver.php?id=Rtnicxp.sys 
    
    dtsoftbus01.sys  Fri Feb 21 10:49:46 2014 (5307213A) 
    Daemon Tools driver [br]  Possible BSOD issues in Win7 
    http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys 
    
    nvlddmkm.sys Wed Jul 2  19:42:25 2014 (53B44481) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    RTKVHDA.sys Tue Oct 28 11:30:37  2014 (544F704D) 
    Realtek HD Audio Codec Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys 
    
    VBoxAswDrv.sys Wed Nov 5 12:30:59  2014 (545A0A73) 
    
    VBoxAswDrv.sys - this driver hasn't been added to the DRT  as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    aswMonFlt.sys Thu Nov 6 13:52:59 2014  (545B6F2B) 
    avast! File System Minifilter Driver 
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys 
    
    aswRvrt.sys Thu Nov 6 13:53:17  2014 (545B6F3D) 
    Avast! Revert driver[br](Likely a boot driver) 
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys 
    
    aswVmm.sys Thu Nov 6 13:53:22 2014  (545B6F42) 
    avast! VM Monitor driver 
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys 
    
    aswRdr2.sys Thu Nov 6 13:53:37 2014  (545B6F51) 
    avast! TDI Redirect Driver 
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys 
    
    aswHwid.sys Thu Nov 6 13:54:59  2014 (545B6FA3) 
    avast! HWID driver 
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys 
    
    aswStm.sys Thu Nov 6 13:55:04 2014  (545B6FA8) 
    avast! Antivirus Stream Filter driver 
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys 
    
    aswSP.sys Tue Nov 18 10:06:36 2014  (546B0C1C) 
    avast! Self Protection Driver 
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys 
    
    aswSnx.sys Fri Nov 21 12:16:29 2014  (546F1F0D) 
    avast! Virtualization Driver 
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys 
    
    VBoxNetAdp.sys Mon Nov 24 12:15:43  2014 (5473135F) 
    VirtualBox network driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys 
    
    VBoxNetFlt.sys Mon Nov 24  12:15:43 2014 (5473135F) 
    VirtualBox network driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys 
    
    VBoxUSBMon.sys Mon Nov 24  12:15:43 2014 (5473135F) 
    VirtualBox USB driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys 
    
    VBoxDrv.sys Mon Nov 24 12:16:05  2014 (54731375) 
    VirtualBox 
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys 
    
    droidcamvideo.sys Sun Dec 7  00:09:54 2014 (54838CC2) 
    DroidCam Video Capture 
    http://www.carrona.org/drivers/driver.php?id=droidcamvideo.sys 
    
    droidcam.sys Sun Dec 7  00:09:56 2014 (54838CC4) 
    DroidCam Virtual Audio Driver 
    http://www.carrona.org/drivers/driver.php?id=droidcam.sys 
    
    dokan.sys Thu Dec 11 14:28:21  2014 (54899BF5) 
    Dokan Library driver (  http://dokan-dev.net/en/docs/dokan-readme/ ) used to create custom file  systems/drivers. 
    http://www.carrona.org/drivers/driver.php?id=dokan.sys 
    
    eudskacs.sys Sun Dec 14 17:45:56  2014 (548DBEC4) 
    Easus Total Backup 
    http://www.carrona.org/drivers/driver.php?id=eudskacs.sys 
    
    eubakup.sys Sun Dec 14 17:46:01  2014 (548DBEC9) 
    EASEUS Todo Backup; CHENGDU YIWO Tech 
    http://www.carrona.org/drivers/driver.php?id=eubakup.sys 
    
    EUBKMON.sys Sun Dec 14 17:46:22  2014 (548DBEDE) 
    EaseUS Todo Backup driver 
    http://www.carrona.org/drivers/driver.php?id=EUBKMON.sys 
    
    EuFdDisk.sys Sun Dec 14 17:46:25  2014 (548DBEE1) 
    EaseUS Todo Backup driver 
    http://www.carrona.org/drivers/driver.php?id=EuFdDisk.sys 
    
    
    
    Debug session time: Thu  Dec 25 02:33:58.244 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\122514-18359-01.dmp] 
    Built by:  9600.17476.x86fre.winblue_r5.141029-1500 
    System Uptime: 0 days 12:41:54.437  
    Probably caused by : ntkrpamp.exe ( nt!ObQueryNameStringMode+2e )  
    BugCheck 1E, {c0000005, 814ceaf0, 0, 6d65733b} 
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED  (1e) 
    Bugcheck code 0000001E 
    Arguments: 
    Arg1: c0000005, The  exception code that was not handled 
    Arg2: 814ceaf0, The address that the  exception occurred at 
    Arg3: 00000000, Parameter 0 of the exception 
    Arg4:  6d65733b, Parameter 1 of the exception 
    BUGCHECK_STR: 0x1E_c0000005_R  
    PROCESS_NAME: wininit.exe 
    FAILURE_BUCKET_ID:  0x1E_c0000005_R_nt!ObQueryNameStringMode 
    BiosVersion = 0501  
    BiosReleaseDate = 10/20/2008 
    SystemManufacturer = System manufacturer  
    SystemProductName = P5K SE/EPU  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Dec 24 02:15:17.717 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\122414-22546-01.dmp] 
    ***  WARNING: Unable to verify timestamp for ntoskrnl.exe 
    *** ERROR: Module load  completed but symbols could not be loaded for ntoskrnl.exe 
    Built by:  9600.17476.x86fre.winblue_r5.141029-1500 
    System Uptime: 0 days 1:07:35.046  
    Probably caused by : ntkrpamp.exe ( nt!ObQueryNameStringMode+58 )  
    BugCheck 1E, {c0000005, 822c1b1a, 0, 70} 
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED  (1e) 
    Bugcheck code 0000001E 
    Arguments: 
    Arg1: c0000005, The  exception code that was not handled 
    Arg2: 822c1b1a, The address that the  exception occurred at 
    Arg3: 00000000, Parameter 0 of the exception 
    Arg4:  00000070, Parameter 1 of the exception 
    BUGCHECK_STR: 0x1E_c0000005_R  
    PROCESS_NAME: wininit.exe 
    FAILURE_BUCKET_ID:  0x1E_c0000005_R_nt!ObQueryNameStringMode 
    BiosVersion = 0501  
    BiosReleaseDate = 10/20/2008 
    SystemManufacturer = System manufacturer  
    SystemProductName = P5K SE/EPU  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2014 Dec 25 20:36:21 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Dec 25 20:36:21 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Dec 25 20:36:21 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Hello again,

    Thank you softwaremaniacfor for the quick reply.

    I uninstalled DAEMON TOOLS and Diskeeper but didn't find any updates for the other 2 drivers. Then I ran Driver Verifier and at first could not boot into Windows because of - DRIVER_VERIFIER_IOMANAGER_VIOLATION. Then I got into Safe Mode and I successfully logged into Windows. Then I decided to try to log in normally again and this time got DRIVER_VERIFIER_IOMANAGER_VIOLATION(ASACPI.sys)

    So I dug in deeper and found a version of the Asus ATK0110 ACPI Utility from 2009 (previous was from 2004) which was for windows 7, but I managed to install it.

    I ran Driver Verifier again and this time I got into Windows normally but after a while I got a new BSOD. Don't remember what it was - hope it's in the archive. Restarted, turned off Driver Verifier but did not restart automatically and before I restarted manually I got a second BSOD - I believe it was
    aswsp.sys

    What should I do next? Can you send me valid links with updates to the faulty drivers?

    I really appreciate the help. : ]

    Best regards.

    Attachment 55708
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Links are included with the drivers to help you. Please use Avast removal tool to uninstall it as it seems to be causing the crashes.
    Avast Uninstall Utility | Download aswClear for Avast Removal

    Code:
    ASACPI.sys Wed May 13 13:11:32 2009 (4A0AAAE4)  
    Asus ATK0110 ACPI Utility (a known BSOD maker in Win7  and Win8). Also a part of many Asus utilities (Win8 versions available from  Windows Update as an Optional Update - but check Asus first!) 
    http://www.carrona.org/drivers/driver.php?id=ASACPI.sys 
    
    l160x86.sys Wed  Sep 28 03:16:43 2011 (4E82757B) 
    NDIS Miniport Driver for Atheros  L1 Gigabit Ethernet Controller 
    http://www.carrona.org/drivers/driver.php?id=l160x86.sys 
    
    intelppm.sys Thu Aug 22 03:58:53  2013 (5215705D) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    tap0901.sys Thu Aug 22 14:40:00  2013 (521606A0) 
    TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO 
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys 
    
    Smb_driver_Intel.sys Fri Sep 13  23:52:28 2013 (5233891C) 
    
    Smb_driver_Intel.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    Rtnicxp.sys Thu Jan 23 10:01:30 2014  (52E0DA6A) 
    Realtek 10/100/1000 NDIS 5.1 Driver - Ethernet 
    http://www.carrona.org/drivers/driver.php?id=Rtnicxp.sys 
    
    nvlddmkm.sys Wed Jul 2 19:42:25  2014 (53B44481) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    RTKVHDA.sys Tue Oct 28 11:30:37  2014 (544F704D) 
    Realtek HD Audio Codec Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys 
    
    VBoxAswDrv.sys Wed Nov 5 12:30:59  2014 (545A0A73) 
    
    VBoxAswDrv.sys - this driver hasn't been added to the DRT  as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    aswMonFlt.sys Thu Nov 6 13:52:59 2014  (545B6F2B) 
    avast! File System Minifilter Driver 
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys 
    
    aswRvrt.sys Thu Nov 6 13:53:17  2014 (545B6F3D) 
    Avast! Revert driver[br](Likely a boot driver) 
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys 
    
    aswVmm.sys Thu Nov 6 13:53:22 2014  (545B6F42) 
    avast! VM Monitor driver 
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys 
    
    aswRdr2.sys Thu Nov 6 13:53:37 2014  (545B6F51) 
    avast! TDI Redirect Driver 
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys 
    
    aswHwid.sys Thu Nov 6 13:54:59  2014 (545B6FA3) 
    avast! HWID driver 
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys 
    
    aswStm.sys Thu Nov 6 13:55:04 2014  (545B6FA8) 
    avast! Antivirus Stream Filter driver 
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys 
    
    aswSP.sys Tue Nov 18 10:06:36 2014  (546B0C1C) 
    avast! Self Protection Driver 
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys 
    
    aswSnx.sys Fri Nov 21 12:16:29 2014  (546F1F0D) 
    avast! Virtualization Driver 
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys 
    
    VBoxNetAdp.sys Mon Nov 24 12:15:43  2014 (5473135F) 
    VirtualBox network driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp.sys 
    
    VBoxNetFlt.sys Mon Nov 24  12:15:43 2014 (5473135F) 
    VirtualBox network driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys 
    
    VBoxUSBMon.sys Mon Nov 24  12:15:43 2014 (5473135F) 
    VirtualBox USB driver 
    http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys 
    
    VBoxDrv.sys Mon Nov 24 12:16:05  2014 (54731375) 
    VirtualBox 
    http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys 
    
    droidcamvideo.sys Sun Dec 7  00:09:54 2014 (54838CC2) 
    DroidCam Video Capture 
    http://www.carrona.org/drivers/driver.php?id=droidcamvideo.sys 
    
    droidcam.sys Sun Dec 7  00:09:56 2014 (54838CC4) 
    DroidCam Virtual Audio Driver 
    http://www.carrona.org/drivers/driver.php?id=droidcam.sys 
    
    dokan.sys Thu Dec 11 14:28:21  2014 (54899BF5) 
    Dokan Library driver (  http://dokan-dev.net/en/docs/dokan-readme/ ) used to create custom file  systems/drivers. 
    http://www.carrona.org/drivers/driver.php?id=dokan.sys 
    
    
    
    Debug session time: Thu Dec  25 23:27:35.711 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\122614-37812-01.dmp] 
    Built by:  9600.17476.x86fre.winblue_r5.141029-1500 
    System Uptime: 0 days 0:08:02.931  
    *** WARNING: Unable to verify timestamp for aswStm.sys 
    *** ERROR: Module  load completed but symbols could not be loaded for aswStm.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for afd.sys 
    Probably  caused by : aswStm.sys ( aswStm+725e ) 
    BugCheck D1, {4, 2, 0, 91ccd25e}  
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL  (d1) 
    Bugcheck code 000000d1 
    Arguments: 
    Arg1: 00000004, memory  referenced 
    Arg2: 00000002, IRQL 
    Arg3: 00000000, value 0 = read  operation, 1 = write operation 
    Arg4: 91ccd25e, address which referenced  memory 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP 
    PROCESS_NAME: svchost.exe  
    FAILURE_BUCKET_ID: AV_VRF_aswStm+725e  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Thu Dec 25 23:17:34.395 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\122614-33046-01.dmp] 
    Built by:  9600.17476.x86fre.winblue_r5.141029-1500 
    System Uptime: 0 days 0:08:05.088  
    *** WARNING: Unable to verify timestamp for aswStm.sys 
    *** ERROR: Module  load completed but symbols could not be loaded for aswStm.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for tcpip.sys 
    Probably  caused by : aswStm.sys ( aswStm+725e ) 
    BugCheck D1, {4, 2, 0, 8e79325e}  
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL  (d1) 
    Bugcheck code 000000d1 
    Arguments: 
    Arg1: 00000004, memory  referenced 
    Arg2: 00000002, IRQL 
    Arg3: 00000000, value 0 = read  operation, 1 = write operation 
    Arg4: 8e79325e, address which referenced  memory 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP 
    PROCESS_NAME: svchost.exe  
    FAILURE_BUCKET_ID: AV_VRF_aswStm+725e  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2014 Dec 25 23:58:07 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Dec 25 23:58:07 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Dec 25 23:58:07 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  5. #5


    I tried the included links but I can't find drivers compatible with my system.

    As for Avast - I've been using it for quite a lot of time and I'm really satisfied with it. Isn't there a way to fix the issue and still keep it? If not - can you suggest a good replacement?

    Thanks in advance : ]
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    We'll take care of the drivers. Let's first see if the removal of Avast solves the problem. I would recommend Comodo Internet Security as it is very good, but it's a pain if you are not an advanced computer user. You could try Panda Cloud AV, but I've seen it cause issues as well (rarer than Avast). For now, I would recommend removing Avast to see if we are making any progress.
      My System SpecsSystem Spec

  7. #7


    I've removed it in Safe Mode as it was recommended. Should I run Driver Verifier again?
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    No, you should use your PC normally. Disable it by running the verifier /reset command. Then, monitor your PC for further crashes.
      My System SpecsSystem Spec

  9. #9


    I guess it was Avast that was causing the crashes. I've installed Comodo and everything is running normally.

    Thank you very much softwaremaniac for the support. I believe I've added to your reputation, but if not - please tell me.

    Thread is solved!
      My System SpecsSystem Spec

  10. #10


    Posts : 2,480
    Windows 10 Pro x64


    Yes, you have, thanks for letting us know the outcome and thanks for the rep. Do not hesitate to post back in case of further problems.
      My System SpecsSystem Spec

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