Windows 8 and 8.1 Forums


BOSD on my GT72Pro Notebook - Please help!

  1. #31


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You're going to have to get rid of winio64.sys and RTCore64.sys - even if it's only temporarily. This is to see if they are involved with the crashes. Quite frankly, with the number of issues I've seen on MSI systems over the last several months, I just don't trust anything that MSI makes (without testing it first).

    The most likely cause here is the Qcamainx64.sys driver.
    But what is actually causing it?
    Is it something that the driver is doing?
    Is it a bug in the driver, or is it a corruption of the installed driver?
    Is it something that another driver is doing in the Qcamainx64.sys driver's memory space?
    Is the other driver showing up in the memory dump, or is it absent from the memory dump?
    Is it something caused by the hardware?
    Is it an incompatibility w/Win8.1?

    The easiest way to test all of this would be to:
    - remove the wireless drivers
    - disable the wireless card in the UEFI/BIOS
    - use a wired connection for the next week or two in order to test the system.

    Another way to test this would be to:
    - remove the wireless drivers
    - disable the wireless card in the UEFI/BIOS
    - use a wireless USB device (be sure that it's Win8.1 compatible) for the next week or two in order to test the system.
    (if you don't have one of these, maybe you can purchase one from a shop that will allow you to return it if it's not needed).

      My System SpecsSystem Spec

  2. #32


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Oops! I forgot to post the analysis:

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Tue Jan  6 06:27:38.181 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\010615-15828-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
    System Uptime:4 days 22:43:29.053
    *** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
    *** WARNING: Unable to verify timestamp for Qcamainx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for Qcamainx64.sys
    Probably caused by :Qcamainx64.sys ( Qcamainx64+100563 )
    BugCheck 50, {ffffe00128dbc000, 0, fffff800883cf325, 0}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Arguments: 
    Arg1: ffffe00128dbc000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff800883cf325, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000000, (reserved)
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: AV_Qcamainx64+100563
    CPUID:        "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                  E1781IMS.10D
      BIOS Release Date             09/15/2014
      Manufacturer                  Micro-Star International Co., Ltd.
      Product Name                  GT72 2QE
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Tue Jan  6 06:27:38.181 2015 (UTC - 5:00)**************************
    MBfilt64.sys               Thu Jul 30 23:40:32 2009 (4A7267B0)
    LGBusEnum.sys              Mon Nov 23 20:36:48 2009 (4B0B38B0)
    LGVirHid.sys               Mon Nov 23 20:36:48 2009 (4B0B38B0)
    winio64.sys                Fri Jun  4 00:08:03 2010 (4C087C23)
    GEARAspiWDM.sys            Thu May  3 15:56:17 2012 (4FA2E2E1)
    tbhsd.sys                  Tue Oct  9 18:01:42 2012 (50749EC6)
    rsvcdwdr.sys               Tue Oct  9 18:36:49 2012 (5074A701)
    RTCore64.sys               Mon Mar 11 01:32:06 2013 (513D6C56)
    ladfGSCamd64.sys           Mon Apr 15 14:39:12 2013 (516C4950)
    ladfGSRamd64.sys           Mon Apr 15 14:39:15 2013 (516C4953)
    intelppm.sys               Thu Aug 22 04:46:35 2013 (5215CFEB)
    RrNetCapFilterDriver.sys   Fri Nov  1 11:51:24 2013 (5273CDFC)
    TeeDriverx64.sys           Wed Nov 27 12:56:32 2013 (52963250)
    360Box64.sys               Fri Nov 29 01:51:33 2013 (52983975)
    RtsPer.sys                 Fri Feb 21 02:35:56 2014 (530701DC)
    SAlphaPS264.sys            Wed Mar  5 10:00:39 2014 (53173C17)
    e22w8x64.sys               Wed Mar 26 11:58:37 2014 (5332F92D)
    360AntiHacker64.sys        Sun Apr 20 23:48:04 2014 (535494F4)
    360AvFlt.sys               Tue Apr 22 23:54:35 2014 (5357397B)
    360Camera64.sys            Mon Apr 28 07:39:27 2014 (535E3DEF)
    360FsFlt.sys               Wed May  7 05:34:14 2014 (5369FE16)
    SteelBus64.sys             Tue May 27 12:42:05 2014 (5384C05D)
    iwdbus.sys                 Tue Jun 17 17:54:22 2014 (53A0B90E)
    nvhda64v.sys               Mon Jul 21 10:17:53 2014 (53CD2111)
    Qcamainx64.sys             Fri Aug  8 02:04:41 2014 (53E46879)
    btfilter.sys               Fri Aug  8 02:17:53 2014 (53E46B91)
    bwcW8x64.sys               Wed Aug 13 12:58:49 2014 (53EB9949)
    iaStorA.sys                Fri Aug 22 17:26:36 2014 (53F7B58C)
    dump_iaStorA.sys           Fri Aug 22 17:26:36 2014 (53F7B58C)
    RTKVHD64.sys               Tue Sep 16 06:44:17 2014 (54181481)
    SynTP.sys                  Thu Oct  9 01:07:46 2014 (54361822)
    Smb_driver_Intel.sys       Thu Oct  9 01:12:24 2014 (54361938)
    nvvad64v.sys               Thu Nov 20 10:33:54 2014 (546E09E2)
    nvlddmkm.sys               Thu Nov 20 18:01:23 2014 (546E72C3)
    nvvadarm.sys               Thu Nov 20 18:16:18 2014 (546E7642)
    NvStreamKms.sys            Sat Nov 22 02:46:45 2014 (54703F65)
    
    http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
    http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
    http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
    http://www.carrona.org/drivers/driver.php?id=winio64.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=tbhsd.sys
    rsvcdwdr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
    http://www.carrona.org/drivers/driver.php?id=ladfGSCamd64.sys
    http://www.carrona.org/drivers/driver.php?id=ladfGSRamd64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    RrNetCapFilterDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=360Box64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
    SAlphaPS264.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=e22w8x64.sys
    http://www.carrona.org/drivers/driver.php?id=360AntiHacker64.sys
    http://www.carrona.org/drivers/driver.php?id=360AvFlt.sys
    http://www.carrona.org/drivers/driver.php?id=360Camera64.sys
    http://www.carrona.org/drivers/driver.php?id=360FsFlt.sys
    http://www.carrona.org/drivers/driver.php?id=SteelBus64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    Qcamainx64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    nvvadarm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
      My System SpecsSystem Spec

  3. #33


    Hi John!

    The MSI Support has answered in the meantime they admit:

    [QUOTE]Dear Philipp, Thank you for reporting in detail. We are aware of such issue on few models, a
    cause of BSOD is the incompatibility of driver. Will you try to update the
    driver and killer suit to the lastest? Thank you for contacting us
    .[/QUOTE]

    Here is my answer to them:
    Hi! Thank you for the response. Unfortunately the driver you offer at your site ist NOT the latest and it caused the same issues the one that came installed. I donwloaded the very latest package form Atheros Qualcomm yesterday and recieved an update via windows this morning. My friends also suspect the MSI Afterburner drivers and the Windows Gaming Center drivers to cause Probelms... What can you tell me about this? Best regards Phil
    As I mentioned above I installed a driver dating to Oct 10th 2014 directly form Qualcomm yesterday. Today I even got an uptade via Microsoft Updater for the Qualcomm... I`ll be checking this package first. If the probelm persist I will do as you say - just to verify.

    Best regards

    Phil
      My System SpecsSystem Spec

  4. #34


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'm happy to hear that you got confirmation from MSI about this.
    I'll look forward to hearing your results.

    EDIT: BTW, I've updated the DRT (Driver Reference Table) with the information that you provided: Driver Reference Table - Qcamainx64.sys
      My System SpecsSystem Spec

  5. #35


    Posts : 2
    Windows 8.1


    [QUOTE=phila delphia;465074]Hi John!

    The MSI Support has answered in the meantime they admit:

    Dear Philipp, Thank you for reporting in detail. We are aware of such issue on few models, a
    cause of BSOD is the incompatibility of driver. Will you try to update the
    driver and killer suit to the lastest? Thank you for contacting us
    .[/QUOTE]

    Here is my answer to them:
    Hi! Thank you for the response. Unfortunately the driver you offer at your site ist NOT the latest and it caused the same issues the one that came installed. I donwloaded the very latest package form Atheros Qualcomm yesterday and recieved an update via windows this morning. My friends also suspect the MSI Afterburner drivers and the Windows Gaming Center drivers to cause Probelms... What can you tell me about this? Best regards Phil
    As I mentioned above I installed a driver dating to Oct 10th 2014 directly form Qualcomm yesterday. Today I even got an uptade via Microsoft Updater for the Qualcomm... I`ll be checking this package first. If the probelm persist I will do as you say - just to verify.

    Best regards

    Phil
    I have the same problem on my MSI GS60, where did you find the new package from atheros qualcomm? Ive been trying to find it on their site but cant seem to find anything directly from them...
      My System SpecsSystem Spec

  6. #36


    Quote Originally Posted by Yoggin View Post
    I have the same problem on my MSI GS60, where did you find the new package from atheros qualcomm? Ive been trying to find it on their site but cant seem to find anything directly from them...
    Hi Yoggin! Did you open up an own BSOD thread according to the idea in the forums? Perhaps it is an other Kind of BSOD? The guys on thins froums will really help you along.

    Anyhow: I tried to find the driver I mentioned on the Atheros Qualcomm Site - but had no luck. I deemed this curious. Lucky I did did not delete the suite after install. So here is the link. https://www.dropbox.com/s/34awdatdqe...Win81.exe?dl=0

    I had no problems since the update. Yet I will not close the thread until some mor time has passed. As the last BSOD appeared just when I felt save... If there should be further problems MSI allready offered to do an hardwarecheck.

    Best regards

    Phil
    Last edited by phila delphia; 14 Jan 2015 at 01:17.
      My System SpecsSystem Spec

  7. #37


    Posts : 2
    Windows 8.1


    Quote Originally Posted by phila delphia View Post
    Quote Originally Posted by Yoggin View Post
    I have the same problem on my MSI GS60, where did you find the new package from atheros qualcomm? Ive been trying to find it on their site but cant seem to find anything directly from them...
    Hi Yoggin! Did you open up an own BSOD thread according to the idea in the forums? Perhaps it is an other Kind of BSOD? The guys on thins froums will really help you along.

    Anyhow: I tried to find the driver I mentioned on the Atheros Qualcomm Site - but had no luck. I deemed this curious. Lucky I did did not delete the suite after install. So here is the link. https://www.dropbox.com/s/34awdatdqe...Win81.exe?dl=0

    I had no problems since the update. Yet I will not close the thread until some mor time has passed. As the last BSOD appeared just when I felt save... If there should be further problems MSI allready offered to do an hardwarecheck.



    Best regards

    Phil
    Hi Phil,

    Thanks alot for the link, have been searching alot for this update but it seemes like the Atheros site don't contain any Killer Suite files whatsoever anymore, wierd. I have been analyzing my BSOD files and tried to fix this problem for some days before I stumpled on your post. After reading it and looking at all info I concluded that we had the same problem, the BSOD files are almost identical so I thought I would give it a try with the update you found.

    Since installing the update I haven't had a single BSOD so I'm hoping this has fixed it, as I got a BSOD as soon as I started any process that demanded some bandwith over the wifi before Im optimistic about the problem being fixed.

    If the problems comes back I will open up my own thread to try and fix this problem.
      My System SpecsSystem Spec

  8. #38


    Hi Yoggin!

    I am glad, my problem an Johns analysis did offered you some help - or at least the consolation that you are not alone with your issue. There are three things I can report for now:

    1.) I had no BSOD since I installed the updated. Even though I must admit, that I was to gutless to check with verifyer.
    2.) It is really curious that I could download the driver from the Qualcomm Site - but later on I got an error when loading the bookmarked site?!?!
    3.) After I told MSI that I tried to fix the BSOD with an factory reset they mentioned that it also could be an hardware issue (even thought this does not take into account that the factory reset installs the old - and crappy? - drivers ;-).
    4.) I communicated with MSI to send the notebook in for a checkup if the BSOD will continue.

    Best regards

    Phil

    P.S.: The MSI support is always very short. I wish they`d care about their customers issues as Jhon and the other guys on this forums do.
      My System SpecsSystem Spec

  9. #39


    Posts : 5,139
    Win8.1Pro - Finally!!!


    FYI - I have recently seen (over the last 4 or 5 days) that Windows Updates is offering a newer version of the Qualcomm wifi driver. I suspect that this is a move by Qualcomm to get the older driver out of circulation more rapidly.

    Open up Windows Update (press the Win and R keys at the same time, then type in "wuapp" (without the quotes) and press Enter)
    Check the optional updates to see if the Qualcomm driver is present.
      My System SpecsSystem Spec

  10. #40


    Quote Originally Posted by usasma View Post
    FYI - I have recently seen (over the last 4 or 5 days) that Windows Updates is offering a newer version of the Qualcomm wifi driver. I suspect that this is a move by Qualcomm to get the older driver out of circulation more rapidly.

    Open up Windows Update (press the Win and R keys at the same time, then type in "wuapp" (without the quotes) and press Enter)
    Check the optional updates to see if the Qualcomm driver is present.
    Hi John!

    Thank you very much for the information! This sounds good (and perhaps correspondents with the fact that the "older" drivers are not found in the Qualcomm download section.)

    The update is allready out I suspect? Or will it take some more time in Germany? As I did not get an seperate Qualcomm Update up to now.

    Best regards

    Phil
      My System SpecsSystem Spec

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