Windows 8 and 8.1 Forums


Troubleshoot ntoskrnl.exe, hal.dll, win32k!EngUpdateDevice

  1. #1


    Posts : 4
    8.1-x64

    Troubleshoot ntoskrnl.exe, hal.dll, win32k!EngUpdateDevice


    I have a custom built PC. AMD FX 8350, GTX 760, 8GB RAM, 2 SSD's.

    I just switched my rig back from Linux, I wiped and reinstalled everything so its basically a new machine.

    My first installed last year was Windows 8, then upgraded to 8.1. I wanted to avoid the BS MS license game so I started at 8 and then Windows Updated to 8.1. OS is activated.

    My machine was really unstable and would reboot if I tired to play a game, and would reboot randomly over night or when the machine was not used.

    I updated my BIOS, GPU, and used Slimdrivers to update the rest of my system.

    My PC was good for about two days, but had another BSOD last night, while I was sleeping.

    I don't think I have any hardware problems...

    Attachment 55556

      My System SpecsSystem Spec

  2. #2


    Posts : 4
    8.1-x64


    BSODed a few more times today. WhoCrashed says the crash occurs at a future date and time. My time zone setting is set to eastern and the 22nd not the 23rd.

    On Tue 12/23/2014 3:11:16 AM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\122214-4562-01.dmp

    This was probably caused by the following module: hal.dll (hal+0x37213)

    Bugcheck code: 0x124 (0x0, 0xFFFFE000A2F3A028, 0xB0800000, 0x40151) Error: WHEA_UNCORRECTABLE_ERROR file path: C:\WINDOWS\system32\hal.dll
      My System SpecsSystem Spec

  3. #3


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

    There are 3 memory dumps, each with a different BSOD error code. The differing error codes are sometimes symptomatic of a lower level problem within the system (although I usually wait for 5 or more BSOD's before making this statement).
    They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - dirt/dust/hair/fur/crud inside the case. Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
    - missing Windows Updates
    - compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).

    Please get a head start on the hardware diagnostics - they are located here: Hardware Diagnostics

    Other than that, please be sure that you have all updates from Windows Update and from the Asus website for your motherboard.
    Should you pass all the hardware diagnostics, let us know - and while waiting for a reply, please run Driver Verifier according to these instructions: Driver Verifier Settings


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Dec 22 04:30:12.078 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\122214-4796-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
    System Uptime:0 days 7:00:52.758
    Probably caused by :win32k.sys ( win32k!EngUpdateDeviceSurface+3977f )
    BugCheck 3B, {c0000005, fffff801382f95e4, ffffd0019369eef0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801382f95e4, Address of the instruction which caused the bugcheck
    Arg3: ffffd0019369eef0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  FlashPlayerPlu
    FAILURE_BUCKET_ID: 0x3B_win32k!EngUpdateDeviceSurface
      BIOS Version                  2501
      BIOS Release Date             04/07/2014
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Dec 20 17:28:07.398 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\122014-4765-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17476.amd64fre.winblue_r5.141029-1500
    System Uptime:0 days 1:13:10.083
    Probably caused by :AuthenticAMD
    BugCheck 124, {0, ffffe000f2cbf028, f0800000, 40151}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000f2cbf028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000f0800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000040151, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
    PROCESS_NAME:  Loadout.exe
    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE
      BIOS Version                  1903
      BIOS Release Date             07/11/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Dec 20 07:56:19.880 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\122014-4562-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 8:52:43.567
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :dxgkrnl.sys ( dxgkrnl!DpiFdoDpcForIsr+31 )
    BugCheck 1E, {ffffffffc0000005, fffff8028e3167e2, 0, ffffffffffffffff}
    BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
    Arguments: 
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff8028e3167e2, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: ffffffffffffffff, Parameter 1 of the exception
    BUGCHECK_STR:  0x1E_c0000005_R
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x1E_c0000005_R_dxgkrnl!DpiFdoDpcForIsr
      BIOS Version                  1903
      BIOS Release Date             07/11/2013
      Manufacturer                  To be filled by O.E.M.
      Product Name                  To be filled by O.E.M.
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Dec 22 04:30:12.078 2014 (UTC - 5:00)**************************
    AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
    AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    xusb22.sys                  Tue Mar 18 04:18:41 2014 (53280161)
    RTKVHD64.sys                Tue May  6 09:14:37 2014 (5368E03D)
    Rt630x64.sys                Tue Jul 15 22:56:14 2014 (53C5E9CE)
    nvhda64v.sys                Mon Jul 21 10:17:53 2014 (53CD2111)
    nvlddmkm.sys                Wed Nov 12 15:51:31 2014 (5463C853)
    nvvad64v.sys                Thu Nov 20 10:33:54 2014 (546E09E2)
    NvStreamKms.sys             Sat Nov 22 02:46:45 2014 (54703F65)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Dec 20 17:28:07.398 2014 (UTC - 5:00)**************************
    au630x64.sys                Thu Mar 14 05:44:07 2013 (51419BE7)
    RTKVHD64.sys                Thu Sep 26 07:56:08 2013 (524420D8)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sat Dec 20 07:56:19.880 2014 (UTC - 5:00)**************************
    nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
    
    http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
    http://www.carrona.org/drivers/driver.php?id=AsIO.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=xusb22.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=au630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    8.1-x64


    THANKS for getting back to me usasma. I had a couple more BSOD's that I think were caused by this: hal.dll+37213 ntoskrnl.exe+150aa0

    You said, "symptomatic of a lower level problem within the system" lower level meaning kernel level aka hosed/failed OS aka Windows ME/Vista?

    I have since wiped my C drive and installed WINDEX 7. Hoping for some dumb reason that this will fix my problem, but IDK...

    While rebuilding my OS I noticed NVidia released an update on Dec 23rd. The old drivers I was using was from November.

    They are usually caused by one of these things:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    Maybe, but I doubt it. I have been inside my case removing hard drives, but I was careful, and know what I am doing I am A+ certified.
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    I updated from 1900 to 2600 the other day, I was pretty far behind.
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    No overclocking, plenty of fans and temps are normal, plus the side of my case is off.
    - dirt/dust/hair/fur/crud inside the case. Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
    Clean as a whistle
    - missing Windows Updates
    I have ran updates a few times.
    - compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
    NVidia thanks for nothing... No pirated softwares.
    - low-level driver problems
    - or even malware
    Nope I installed Windows 8 last weekend and am now on Windows 7.

    Updated DX DIAGG Attachment 55644
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Lower level is a somewhat imprecise term. BSOD's are all kernel level, but the different drivers working within the kernel space operate at different "levels". Things like storage controller drivers, chipset drivers, antivirus drivers, etc generally operate at a lower level on the system. In short, the closer a driver gets to "lower level" then the more it will resemble a hardware problem should it fail/become corrupted.

    Broken hardware can be a simple as a bit of dust in the plug for one of the devices. Or it can be as complicated as a broken part inside of another component that is only used under limited circumstances (so it won't necessarily crash when using/testing that component)

    Lot's of Windows Updates failures in the WER section of the MSINFO32 report. If the problems continue, please post over in the Windows Updates & Activation - Windows 7 Help Forums for further expert assistance with this issue.
    This must be fixed!!!

    Have you had any BSOD's with Win7 installed? If so, please zip up the contents of C:\Windows\Minidump and upload it with your next post (you may have to copy it to your Desktop in order to zip it up).
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    8.1-x64


    I think the failed updates were caused by me, I canceled them. But I have since done updates.

    No BSOD's since Windows 7. I have also done some stress testing with Prime95 and Furmmark, no issues there. I did some other normal computer activities and so far so good.

    While open a new tread if I have more problems.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Thanks for letting us know!
    Good Luck!
      My System SpecsSystem Spec

Troubleshoot ntoskrnl.exe, hal.dll, win32k!EngUpdateDevice
Related Threads
System_service_exception (win32k.sys) in BSOD Crashes and Debugging
I have been getting a blue screen on a regular basis recently. I included a screen shot as an attachment. I have recently juggled between AMD Catalyst drivers. I have used the latest and beta and they are all causing issues. Is there anything I can do to fix this? Thanks!
Solved Page_Fault_In_Nonpaged_Area (win32k.sys) in BSOD Crashes and Debugging
For a little over a week now, I have been getting BSODs randomly, sometimes several times a day. The error tells me, :( Your pc ran into a problem and needs to restart. We're just collecting some error info and then we'll restart for you. If you'd like to know more, you can search online later for...
KERNEL_DATA_INPAGE_ERROR Win32k.SYS in BSOD Crashes and Debugging
OS : WIN 8.1 Problem : my windows 8.1 last 2 days show up with the blue screen KERNEL_DATA_INPAGE_ERROR Win32k.SYS Test done : Memory check : passed SMART check : passed Long DST : failed Failure id : qLHU83 - 6J9788 - MFPXOK - 61CU03
hello, my laptop is toshiba satelite l755-129 and the last few days i have been facing some difficulties. As explained on the title, my laptop won't even try to search for avainable connections. I have done some research on youtube about this problem but the solutions i have been given did not...
My computer, since I built it around 6 months ago, has been constantly crashing, 1-3 times per day. I have tried re-seating the ram modules and graphics card, and reinstalling windows 8. On the current install I have installed no third party drivers, and left everything to windows update. My...
I have a lenovo y510p running windows 8.1 The advanced startup options shows 3 entries 1. Continue 2. Use a device 3. Turn off your PC It does not show Troubleshoot options. I have been searching frantically on the net with no luck. Please Help.
Solved PAGE_FAULT_IN_NONPAGED_AREA (Win32k.sys) in BSOD Crashes and Debugging
Hi okay so i was just running a virtual machine on vmware and running some few other apps including spotify, skype. Then suddenly a bsod came up on my screen (The error was: PAGE_FAULT_IN_NONPAGED_AREA (Win32k.sys)). So i restarted. This boot took longer than usual though and the metro start...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook