Windows 8 and 8.1 Forums


0x00000124 bluescreen error when playing guild wars 2

  1. #1


    Posts : 4
    windows 8.1 64 bit

    0x00000124 bluescreen error when playing guild wars 2


    I believe it's a problem with the amd driver but was unsure on what to do, will attach minidump and sf files. This forum has been very helpful to me in the past and I know it will be and thank you for all of your help.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffe000e3567588, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\122114-16046-01.dmp. Report Id: 122114-16046-01.
    A fatal hardware error has occurred.


    Component: AMD Northbridge
    Error Source: Machine Check Exception
    Error Type: 11
    Processor APIC ID: 0
    Last edited by amodi103; 22 Dec 2014 at 01:47.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Amodi103 & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    **************************Mon Dec 22 09:05:41.877 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\122114-16046-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 0:00:04.570
     
    Probably caused by : AuthenticAMD
     
    BugCheck 124, {0, ffffe000e3567588, 0, 0}
    BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
     
    Arguments: 
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe000e3567588, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    BUGCHECK_STR:  0x124_AuthenticAMD
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Mon Dec 15 22:41:29.008 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\121514-10515-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
     
    System Uptime: 0 days 0:00:04.697
     
    Probably caused by : USBXHCI.SYS ( USBXHCI!Control_ProcessTransferEventWithED1+1cd )
     
    BugCheck D1, {10, 2, 0, fffff80002ad2e15}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
     
    Arguments: 
    Arg1: 0000000000000010, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff80002ad2e15, address which referenced memory
    BUGCHECK_STR:  AV
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  AV_USBXHCI!Control_ProcessTransferEventWithED1
     
      BIOS Version                  FA
     
      BIOS Release Date             04/23/2013
     
      Manufacturer                  Gigabyte Technology Co., Ltd.
     
      Product Name                  GA-78LMT-USB3
     
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Below is a list of your 3rd party drivers present on your system -
    Code:
    **************************Mon Dec 22 09:05:41.877 2014 (UTC + 5:30)**************************
    AtiPcie64.sys               Mon Jul 16 12:16:14 2012 (5003B8B6)
    amd_sata.sys                Tue Jul 24 00:04:48 2012 (500D9948)
    amd_xata.sys                Tue Jul 24 00:04:52 2012 (500D994C)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Mon Dec 15 22:41:29.008 2014 (UTC + 5:30)**************************
    viahduaa.sys                Fri Aug  3 07:01:13 2012 (501B29E1)
    Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    AMDACPKSL.SYS               Sun Jun 22 08:01:43 2014 (53A6400F)
    AtihdWB6.sys                Sun Jun 22 08:02:00 2014 (53A64020)
    atikmpag.sys                Tue Sep 16 03:29:06 2014 (5417612A)
    atikmdag.sys                Tue Sep 16 03:51:08 2014 (54176654)
    http://www.carrona.org/drivers/driver.php?id=AtiPcie64.sys
    http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
    http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
    http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

    I strongly suspect this as a hardware problem, although first kindly update the above highlighted Chipset drivers. After this, kindly proceed and perform the Prime 95 Stress Test -

    Prime95 download site:
    http://www.mersenne.org/freesoft/
    Prime95 Setup:
    - extract the contents of the zip file to a location of your choice
    - double click on the executable file
    - select "Just stress testing"
    - select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
    - "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
    The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
    Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
    Monitor the CPU temperature and DON'T let it exceed 85บC. If it does, then you probably have a CPU cooling problem.
    - CPU temps exceeding 60บC can cause errors in Prime95. Fix the cooling solution first, then run Prime95 again.
    This won't necessarily crash the system - but check the output in the test window for errors.
    The Test selection box and the stress.txt file describes what components that the program stresses.
    NOTE: Errors should be considered when:
    - the system BSOD's during Prime95
    - the system freezes during Prime95 (this is different than the extreme slowness caused by the program using all your RAM and CPU)
    - the Prime95 program crashes
    - the Prime95 program shows errors in it's display
    - there are errors in the Prime95 results file
    More details on the use of this test: http://www.playtool.com/pages/prime95/prime95.html
    Also, perform the Intel Burn Test using the below guide and post back the results -
    http://www.xtremesystems.org/forums/...esting-program

    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  3. #3


    Looks more like a failing motherboard to me.

    Code:
    Descriptor    @ ffffe000e3567698
    Section       @ ffffe000e3567820
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xfa000010000b0c0f
    A generic nontimeout error was detected, although what's different is that the CPU was simply observing the issue, rather than being the reciever or sender for the request. This strongly suggests the CPU was not involved in the fault, but instead, simply detecting it.

    Code:
    3: kd> knL
     # Child-SP          RetAddr           Call Site
    00 ffffd000`206d7388 fffff802`f976cbe9 nt!KeBugCheckEx
    01 ffffd000`206d7390 fffff802`f976b43a nt!KiBugCheckDispatch+0x69
    02 ffffd000`206d74d0 fffff800`02ad2e15 nt!KiPageFault+0x23a
    03 ffffd000`206d7660 fffff800`02acb043 USBXHCI!Control_ProcessTransferEventWithED1+0x1cd
    04 ffffd000`206d76e0 fffff800`00369c81 USBXHCI!Interrupter_WdfEvtInterruptDpc+0x427
    05 ffffd000`206d77e0 fffff802`f9694e90 Wdf01000!FxInterrupt::DpcHandler+0xc1
    06 ffffd000`206d7810 fffff802`f9694111 nt!KiExecuteAllDpcs+0x1b0
    07 ffffd000`206d7960 fffff802`f9764bea nt!KiRetireDpcList+0xe1
    08 ffffd000`206d7be0 00000000`00000000 nt!KiIdleLoop+0x5a
    What's strange is the USB extensible host controller interface driver directly calling into a page fault, very usual considering this is a Windows operating system driver.

    I'm almost certain we have a failing motherboard, we might need more crashes to confirm this though.

    A Kernel memory dump would be nice to play around with some USB data structures, I might be able to have a poke around and see what I can find.


    1. Go the Start
    2. Right click My Computer
    3. Select Properties
    4. Click Advanced system settings
    5. Click on the Advanced tab
    6. Select Settings under Startup and Recovery
    7. Then under Write debugging information select Kernel memory dump.


    Once a dump is created go to:

    Code:
    C:\Windows\memory.dmp
    Copy the file to the desktop, zip it up and upload it to a file sharing site like Onedrive. After the upload is done post the download link in your next reply.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Thanks for the clear cut explanation mate ^_^.

    Code:
    Error         : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
    What would OBS and NOTIMEOUT would mean in this case?
    I wonder if this is the same function as in Linux?
    notimeout.3

    According to that, if notimeout() is called then then input stream does not set any time limit before which one needs to enter a character(s).

    Also by this statement -
    What's strange is the USB extensible host controller interface driver directly calling into a page fault, very usual considering this is a Windows operating system driver.
    You meant unusual right?

    @amodi103 - Kindly follow Mysers Briggs instructions and provide us with the Complete Memory Dump.

    -Pranav
      My System SpecsSystem Spec

  5. #5


    No timeout means it wasn't a timeout that caused the fault.
    OBS means Observing, basically saying that the CPU found the error which wasn't related to any of the CPU's work.
    SRC means the request was sent from the CPU. RES indicates the CPU responded to the request.
    Not only this, the fact that we see an LG error (AFAIK) means the cause was related to the generic cache, usually RAM; that doesn't mean to say the RAM is faulty though. The actual cache cannot be identified, probably because it was observing the error rather than being involved.

    I did mean unusual yes, thanks for the correction.
      My System SpecsSystem Spec

  6. #6


    Posts : 4
    windows 8.1 64 bit


    Sorry for taking forever to reply and thanks so much for your help guys, i've attached a complete dump file. It's probably worth mentioning the December 15 bsod was caused by a faulty wlan usb adapter inside the tower which I removed and havent had a problem with since. Also my usb 3.0 eXtensible host control driver was not updated until the guild wars related blue screen and I have updated it

    https://onedrive.live.com/redir?resi...int=file%2czip
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Amodi103 ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    3: kd> knL
     # Child-SP          RetAddr           Call Site
    00 ffffd000`206d7388 fffff802`f976cbe9 nt!KeBugCheckEx
    01 ffffd000`206d7390 fffff802`f976b43a nt!KiBugCheckDispatch+0x69
    02 ffffd000`206d74d0 fffff800`02ad2e15 nt!KiPageFault+0x23a
    03 ffffd000`206d7660 fffff800`02acb043 USBXHCI!Control_ProcessTransferEventWithED1+0x1cd
    04 ffffd000`206d76e0 fffff800`00369c81 USBXHCI!Interrupter_WdfEvtInterruptDpc+0x427
    05 ffffd000`206d77e0 fffff802`f9694e90 Wdf01000!FxInterrupt::DpcHandler+0xc1
    06 ffffd000`206d7810 fffff802`f9694111 nt!KiExecuteAllDpcs+0x1b0
    07 ffffd000`206d7960 fffff802`f9764bea nt!KiRetireDpcList+0xe1
    08 ffffd000`206d7be0 00000000`00000000 nt!KiIdleLoop+0x5a
    Like earlier, the USBXHCI.sys (Windows Component) is calling in a Page fault which is unusual.
    Code:
    3: kd> .trap 0xffffd000206d74d0
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=ffffe00001db25f8 rbx=0000000000000000 rcx=ffffe00001db275c
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff80002ad2e15 rsp=ffffd000206d7660 rbp=ffffd000206d7700
     r8=0000000000000009  r9=0000000000000000 r10=0000000000000034
    r11=ffffd000206d7650 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    USBXHCI!Control_ProcessTransferEventWithED1+0x1cd:
    fffff800`02ad2e15 488b5210        mov     rdx,qword ptr [rdx+10h] ds:00000000`00000010=????????????????
    3: kd> !pte 00000000`00000010
                                               VA 0000000000000010
    PXE at FFFFF6FB7DBED000    PPE at FFFFF6FB7DA00000    PDE at FFFFF6FB40000000    PTE at FFFFF68000000000
    contains 0250000101097867  contains 0000000000000000
    pfn 101097    ---DA--UWEV  not valid
    The memory which was being accessed is not valid and hence the bug check.
    Like Mysers Briggs said, it is most likely a motherboard failure.

    Make sure that you reset the BIOS settings and see how it goes.


    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

0x00000124 bluescreen error when playing guild wars 2
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