Windows 8 and 8.1 Forums


BSOD Involving NTOSKRNL.exe, usually during gameplay

  1. #1


    Posts : 7
    Windows 8.1 Pro

    BSOD Involving NTOSKRNL.exe, usually during gameplay


    I have been having BSODs.

    I have used bluescreenview to determine that most of them are related to ntoskrnl.exe. I replaced this file with a different copy from a computer that doesn't have these problems.

    As far as I know my drivers are up to date.

    I have tested my memory several times using the tool included in windows, no errors were found.

    I have attached a copy of my minidump folder, as well as the sf debug tool results.

    Thank you for the help.
    Last edited by thesuperfez; 22 Dec 2014 at 19:06.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Please update drivers in reed. If you have EasyTune, remove it. Enable Driver Verifier and post a new minidump file after it occurs: Using Driver Verifier to identify issues with Drivers - Windows 7 Help Forums

    Code:
    npf.sys Fri Jun 25 18:50:58 2010 (4C24DE72)  
    
    npf.sys - this driver  hasn't been added to the DRT as of this run. Please search Google/Bing for the  driver if additional information is needed. 
    
    GEARAspiWDM.sys Thu  May 3 21:56:17 2012 (4FA2E2E1) 
    CD-ROM Class Filter Driver by Gear  Software.[br]Also comes with iTunes 
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys 
    
    bcmwl63al.sys Thu May 2  22:00:26 2013 (5182C5DA) 
    
    bcmwl63al.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    viahduaa.sys Tue Oct 29 08:10:03 2013 (526F5F4B)  
    VIA High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=viahduaa.sys 
    
    AODDriver2.sys  Tue Feb 11 12:06:52 2014 (52FA044C) 
    AMD Overdrive; also in  EasyTune6 for Gigabyte motherboard [br] Known BSOD issues  in Win7[br][br]Part of AMD Fuel[br][br]Location: C:\Program Files\ATI  Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys 
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys 
    
    rzpmgrk.sys Thu Apr 17 21:36:12  2014 (53502D2C) 
    
    rzpmgrk.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    AMDACPKSL.SYS Sun Jun 22 04:31:43 2014 (53A6400F)  
    included in the AMD/ATI Catalyst WDM drivers package 
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS 
    
    AtihdWB6.sys Sun Jun 22 04:32:00  2014 (53A64020) 
    AMD High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys 
    
    Rt630x64.sys Wed Jul 16 04:56:14  2014 (53C5E9CE) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    rzendpt.sys Fri Sep 5 05:22:07  2014 (54092C5F) 
    Razer RzEndPt driver 
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys 
    
    rzudd.sys Fri Sep 5 05:22:11 2014  (54092C63) 
    Razer Rzudd Engine Driver 
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys 
    
    atikmpag.sys Mon Sep 15 23:59:06  2014 (5417612A) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    atikmdag.sys Tue Sep 16 00:21:08  2014 (54176654) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    rzpnk.sys Fri Oct 17 21:38:10  2014 (54417022) 
    Razer Overlay Support 
    http://www.carrona.org/drivers/driver.php?id=rzpnk.sys 
    
    Hamdrv.sys Sat Dec 13 17:01:02 2014  (548C62BE) 
    LogMeIn Hamachi Virtual Miniport Driver 
    http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys 
    
    
    
    Debug session time: Mon Dec  22 00:29:38.301 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\122114-34953-01.dmp] 
    Built by:  9600.17476.amd64fre.winblue_r5.141029-1500 
    System Uptime: 0 days 2:00:40.997  
    Probably caused by : ntkrnlmp.exe ( nt!CmpGetNameControlBlock+152 )  
    BugCheck 3B, {c0000005, fffff800f5437b12, ffffd00029b646e0, 0} 
    BugCheck  Info: SYSTEM_SERVICE_EXCEPTION  (3b) 
    Bugcheck code 0000003B 
    Arguments: 
    Arg1: 00000000c0000005,  Exception code that caused the bugcheck 
    Arg2: fffff800f5437b12, Address of  the instruction which caused the bugcheck 
    Arg3: ffffd00029b646e0, Address of  the context record for the exception that caused the bugcheck 
    Arg4:  0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: WWAHost.exe 
    FAILURE_BUCKET_ID:  0x3B_nt!CmpGetNameControlBlock 
    BiosVersion = FA 
    BiosReleaseDate =  04/23/2013 
    SystemManufacturer = Gigabyte Technology Co., Ltd.  
    SystemProductName = GA-78LMT-USB3  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2014 Dec 22 01:28:13 AM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Dec 22 01:28:13 AM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Dec 22 01:28:13 AM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1 Pro


    I have updated all of my drivers, the LAN driver needed to be updated.
    I have attached the updated minidump folder with new dump files to the thread.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Razer driver is misbehaving big time. Please remove the drivers and detach all Razer devices from your system.

    Code:
    npf.sys Fri Jun 25 18:50:58 2010 (4C24DE72)  
    
    npf.sys - this driver  hasn't been added to the DRT as of this run. Please search Google/Bing for the  driver if additional information is needed. 
    
    GEARAspiWDM.sys Thu  May 3 21:56:17 2012 (4FA2E2E1) 
    CD-ROM Class Filter Driver by Gear  Software.[br]Also comes with iTunes 
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys 
    
    bcmwl63al.sys Thu May 2  22:00:26 2013 (5182C5DA) 
    
    bcmwl63al.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    viahduaa.sys Tue Oct 29 08:10:03 2013 (526F5F4B)  
    VIA High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=viahduaa.sys 
    
    AODDriver2.sys  Tue Feb 11 12:06:52 2014 (52FA044C) 
    AMD Overdrive; also in  EasyTune6 for Gigabyte motherboard [br] Known BSOD issues  in Win7[br][br]Part of AMD Fuel[br][br]Location: C:\Program Files\ATI  Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys 
    http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys 
    
    rzpmgrk.sys Thu Apr 17 21:36:12  2014 (53502D2C) 
    
    rzpmgrk.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    AMDACPKSL.SYS Sun Jun 22 04:31:43 2014 (53A6400F)  
    included in the AMD/ATI Catalyst WDM drivers package 
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS 
    
    AtihdWB6.sys Sun Jun 22 04:32:00  2014 (53A64020) 
    AMD High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys 
    
    Rt630x64.sys Tue Aug 26 08:24:06  2014 (53FC2806) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    rzendpt.sys Fri Sep 5 05:22:07  2014 (54092C5F) 
    Razer RzEndPt driver 
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys 
    
    rzudd.sys Fri Sep 5 05:22:11 2014  (54092C63) 
    Razer Rzudd Engine Driver 
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys 
    
    atikmpag.sys Mon Sep 15 23:59:06  2014 (5417612A) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 
    
    atikmdag.sys Tue Sep 16 00:21:08  2014 (54176654) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 
    
    rzpnk.sys Fri Oct 17 21:38:10  2014 (54417022) 
    Razer Overlay Support 
    http://www.carrona.org/drivers/driver.php?id=rzpnk.sys 
    
    Hamdrv.sys Sat Dec 13 17:01:02 2014  (548C62BE) 
    LogMeIn Hamachi Virtual Miniport Driver 
    http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys 
    
    
    
    Debug session time: Tue Dec  23 00:47:28.922 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\122214-26421-01.dmp] 
    Built by:  9600.17415.amd64fre.winblue_r4.141028-1500 
    System Uptime: 0 days 0:00:46.691  
    *** WARNING: Unable to verify timestamp for rzpmgrk.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for rzpmgrk.sys  
    Probably caused by : rzpmgrk.sys ( rzpmgrk+1430 ) 
    BugCheck C4, {f6, 180,  ffffe000cf686900, fffff80109373430} 
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION  (c4) 
    Bugcheck code 000000c4 
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)  
    Arguments: 
    Arg1: 00000000000000f6, Referencing user handle as  KernelMode. 
    Arg2: 0000000000000180, Handle value being referenced. 
    Arg3:  ffffe000cf686900, Address of the current process. 
    Arg4: fffff80109373430,  Address inside the driver that is performing the incorrect reference.  
    BUGCHECK_STR: 0xc4_f6 
    PROCESS_NAME: taskeng.exe 
    FAILURE_BUCKET_ID:  0xc4_f6_VRF_rzpmgrk+1430 
    BiosVersion = FA 
    BiosReleaseDate = 04/23/2013  
    SystemManufacturer = Gigabyte Technology Co., Ltd. 
    SystemProductName =  GA-78LMT-USB3  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Tue Dec 23 00:46:10.225 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\122214-20421-01.dmp] 
    Built by:  9600.17415.amd64fre.winblue_r4.141028-1500 
    System Uptime: 0 days 0:00:49.997  
    *** WARNING: Unable to verify timestamp for rzpmgrk.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for rzpmgrk.sys  
    Probably caused by : rzpmgrk.sys ( rzpmgrk+1430 ) 
    BugCheck C4, {f6, 20c,  ffffe000142f9680, fffff8018d4ac430} 
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION  (c4) 
    Bugcheck code 000000c4 
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)  
    Arguments: 
    Arg1: 00000000000000f6, Referencing user handle as  KernelMode. 
    Arg2: 000000000000020c, Handle value being referenced. 
    Arg3:  ffffe000142f9680, Address of the current process. 
    Arg4: fffff8018d4ac430,  Address inside the driver that is performing the incorrect reference.  
    BUGCHECK_STR: 0xc4_f6 
    PROCESS_NAME: hamachi-2-ui.e  
    FAILURE_BUCKET_ID: 0xc4_f6_VRF_rzpmgrk+1430 
    BiosVersion = FA  
    BiosReleaseDate = 04/23/2013 
    SystemManufacturer = Gigabyte Technology  Co., Ltd. 
    SystemProductName = GA-78LMT-USB3  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2014 Dec 23 09:17:09 AM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Dec 23 09:17:09 AM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Dec 23 09:17:09 AM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8.1 Pro


    So after I remove the drivers and detach my mouse, Will I be able to use the mouse again?
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    You should be, but try with another one for now.
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by thesuperfez View Post
    So after I remove the drivers and detach my mouse, Will I be able to use the mouse again?
    The normal mouse buttons should work properly. But, you won't be able to configure any additional buttons/settings related to the mouse.


    -Pranav
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Windows 8.1 Pro


    So you would reccomend not reinstalling the drivers for the mouse?
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by thesuperfez View Post
    So you would reccomend not reinstalling the drivers for the mouse?
    Razer drivers are very famous for causing BSODs and add to the fact that Driver Verifier is also flagging the Razor Driver. This means you should remove the Razer driver like softwaremaniac has said

    -Pranav
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Windows 8.1 Pro


    Alright. I will use the mouse without any drivers.
    Should I mark this thread as solved, or wait for a while to see if there are still problems?
      My System SpecsSystem Spec

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BSOD Involving NTOSKRNL.exe, usually during gameplay
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