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solution request for crash dump

  1. #1

    solution request for crash dump


    Attachment 55508Hi, I need someone to let me know the anlyzed crash dump.

    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80059cb028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000010019, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  f
    
    STACK_TEXT:  
    fffff880`0148b868 fffff802`31e3e965 : 00000000`00000124 00000000`00000000 fffffa80`059cb028 00000000`b2000000 : nt!KeBugCheckEx
    fffff880`0148b870 fffff802`31fddeb3 : 00000000`00000001 fffffa80`042a7850 00000000`00000000 fffffa80`059cb028 : hal!HalBugCheckSystem+0xf9
    fffff880`0148b8b0 fffff802`31e3e703 : 00000000`00000728 00000000`00000003 fffff880`0148ba10 fffffa80`042a7850 : nt!WheaReportHwError+0x253
    fffff880`0148b910 fffff802`31e3e020 : 00000000`00000010 fffffa80`042a7850 fffff880`0148bac8 fffffa80`042a7850 : hal!HalpMcaReportError+0x53
    fffff880`0148ba70 fffff802`31e3df1b : fffffa80`0435fd50 00000000`00000001 00000000`00000003 00000000`00000000 : hal!HalpMceHandlerCore+0xd4
    fffff880`0148bac0 fffff802`31e3dd78 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe3
    fffff880`0148bb00 fffff802`31e3ef0f : fffffa80`0435fd50 fffff880`0148bd30 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
    fffff880`0148bb30 fffff802`31ed577b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`0148bb60 fffff802`31ed552e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
    fffff880`0148bca0 00000000`647109db : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x16e
    00000000`0727ede0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x647109db
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_TLB
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_TLB
    
    Followup: MachineOwner
    Last edited by dennisrithcie14; 21 Dec 2014 at 12:18. Reason: Adding the zip file as per the BSOD instructions

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Naveen & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    3: kd> !errrec fffffa80059cb028
    ===============================================================================
    Common Platform Error Record @ fffffa80059cb028
    -------------------------------------------------------------------------------
    Record Id     : 01d01b773e84a009
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 12/21/2014 15:49:22 (UTC)
    Flags         : 0x00000000
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80059cb0a8
    Section       @ fffffa80059cb180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : TLB error
    Flags         : 0x00
    Level         : 1
    CPU Version   : 0x00000000000306a9
    Processor ID  : 0x0000000000000003
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80059cb0f0
    Section       @ fffffa80059cb240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000003
    CPU Id        : a9 06 03 00 00 08 10 03 - bf e3 ba 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ fffffa80059cb240
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80059cb138
    Section       @ fffffa80059cb2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : GTLBL1_ERR (Proc 3 Bank 2)
      Status      : 0xb200000000010019
    According to the dump file, there is an error in your Processor's L1 Cache's (Of Processor 3 & Bank 2) Translation LookAside Buffer. This buffer ensures speedy translation between the virtual and physical addresses.
    But, since there is only a single dump file (And it is a 0x124 bugcheck) I cannot be sure immediately if it is the Hardware causing the trouble. Let's check the 3rd party drivers present on your system -
    Code:
    **************************Sun Dec 21 21:19:22.880 2014 (UTC + 5:30)**************************
    ewusbmdm.sys                Fri Dec 24 09:18:36 2010 (4D141814)
    ew_jubusenum.sys            Sun Jan 30 15:49:33 2011 (4D453B35)
    CLVirtualDrive.sys          Mon Dec 26 18:56:47 2011 (4EF87617)
    SFEP.sys                    Mon Jun 18 13:41:46 2012 (4FDEE2C2)
    IntcDAud.sys                Tue Jun 19 20:10:51 2012 (4FE08F73)
    HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
    btwl2cap.sys                Thu Jul 26 20:44:41 2012 (50115EE1)
    iaStorA.sys                 Sun Sep  2 06:31:24 2012 (5042AFE4)
    dump_iaStorA.sys            Sun Sep  2 06:31:24 2012 (5042AFE4)
    bcbtums.sys                 Tue Sep 25 21:39:37 2012 (5061D741)
    btwampfl.sys                Sat Oct  6 06:19:51 2012 (506F802F)
    intelppm.sys                Tue Nov  6 09:25:02 2012 (50988A16)
    btwavdt.sys                 Thu Dec  6 01:35:26 2012 (50BFA906)
    btwrchid.sys                Thu Dec  6 01:36:20 2012 (50BFA93C)
    btwaudio.sys                Wed Dec 12 22:12:14 2012 (50C8B3E6)
    RtsPStor.sys                Mon Dec 24 11:35:36 2012 (50D7F0B0)
    Rt630x64.sys                Fri Dec 28 05:34:06 2012 (50DCE1F6)
    igdkmd64.sys                Thu Jan 17 02:00:35 2013 (50F70DEB)
    nvlddmkm.sys                Fri Jan 18 18:52:15 2013 (50F94C87)
    nvpciflt.sys                Fri Jan 18 18:52:40 2013 (50F94CA0)
    bcmwl63a.sys                Thu Feb  7 13:33:12 2013 (51135FC0)
    BCM42RLY.sys                Fri Feb  8 14:40:17 2013 (5114C0F9)
    RTKVHD64.sys                Mon Mar  4 16:03:04 2013 (51347860)
    SynTP.sys                   Tue Mar  5 18:08:40 2013 (5135E750)
    Smb_driver_Intel.sys        Tue Mar  5 18:10:24 2013 (5135E7B8)
    http://www.carrona.org/drivers/driver.php?id=ewusbmdm.sys
    http://www.carrona.org/drivers/driver.php?id=ew_jubusenum.sys
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
    http://www.carrona.org/drivers/driver.php?id=SFEP.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
    http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
    http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
    http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=BCM42RLY.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys



    Kindly update the above highlighted drivers, especially the RED one.


    Kindly run Prime95 according to the below instructions (thanks usasma)-

    Prime95 download site:
    http://www.mersenne.org/freesoft/
    Prime95 Setup:
    - extract the contents of the zip file to a location of your choice
    - double click on the executable file
    - select "Just stress testing"
    - select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
    - "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
    The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
    Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
    Monitor the CPU temperature and DON'T let it exceed 85șC. If it does, then you probably have a CPU cooling problem.
    - CPU temps exceeding 60șC can cause errors in Prime95. Fix the cooling solution first, then run Prime95 again.
    This won't necessarily crash the system - but check the output in the test window for errors.
    The Test selection box and the stress.txt file describes what components that the program stresses.
    NOTE: Errors should be considered when:
    - the system BSOD's during Prime95
    - the system freezes during Prime95 (this is different than the extreme slowness caused by the program using all your RAM and CPU)
    - the Prime95 program crashes
    - the Prime95 program shows errors in it's display
    - there are errors in the Prime95 results file
    More details on the use of this test: http://www.playtool.com/pages/prime95/prime95.html
    Also, see if you are able to find any errors using the Intel Burn test below -
    http://www.xtremesystems.org/forums/...esting-program

    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

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