BSOD using Netflix, Chrome, Skype. Variety of errors.

florzhia

New Member
Messages
2
View attachment 55482

Hi, everyone. I'm having a few blue screen of death at my laptop. I already did a start clean, check for memory errors but now, when i was using Netflix, a new error appeared: PAGE FAULT IN NON PAGE.

Can you help me?

Thanks
 

My Computer

System One

  • OS
    Windows 8, 64bits
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP250E5G
    CPU
    Intel(R) Celeron(R) CPU 1007U @ 1.50GHz
    Motherboard
    4GB
    Memory
    500GB
    Browser
    FIREFOX
    Antivirus
    NORTON
Hi Florzhia & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Let's take a look at the stack now -
Code:
0: kd> k
Child-SP          RetAddr           Call Site
fffff802`783c7648 [COLOR=#FF0000]fffff802`791391bc[/COLOR] nt!KeBugCheckEx
fffff802`783c7650 fffff802`790b2c2b nt! ?? ::FNODOBFM::`string'+0x338a2
fffff802`783c76f0 fffff802`79075fee nt!MmAccessFault+0x55b
fffff802`783c7830 fffff802`790cb56f nt!KiPageFault+0x16e
fffff802`783c79c0 fffff802`790cad30 nt!PpmIdleExecuteTransition+0x5ae
fffff802`783c7be0 fffff802`790a1adc nt!PoIdle+0x460
fffff802`783c7d60 00000000`00000000 nt!KiIdleLoop+0x2c
After asking WinDBG nicely for the unknown symbols -
Code:
0: kd> .fnent [COLOR=#FF0000]fffff802`791391bc[/COLOR]
Debugger function entry 00000093`a0769bf8 for:
(fffff802`790e2d50)   nt! ?? ::FNODOBFM::`string'+0x338a2   |  (fffff802`790e2d90)   nt!CcCopyWriteEx
BeginAddress      = 00000000`001eba55
EndAddress        = 00000000`001ebe80
UnwindInfoAddress = 00000000`0022766c
Unwind info at fffff802`7924566c, 20 bytes
  version 2, flags 4, prolog 0, codes 8
  00: offs 0, unwind op 4, op info c UWOP_SAVE_NONVOL FrameOffset: 60 reg: r12.
  02: offs 0, unwind op 4, op info 6 UWOP_SAVE_NONVOL FrameOffset: 68 reg: rsi.
  04: offs 0, unwind op 4, op info 5 UWOP_SAVE_NONVOL FrameOffset: 70 reg: rbp.
  06: offs 0, unwind op 4, op info 3 UWOP_SAVE_NONVOL FrameOffset: b0 reg: rbx.
Chained info:
BeginAddress      = 00000000`001eb938
EndAddress        = 00000000`001eb97d
UnwindInfoAddress = 00000000`00227628
Unwind info at fffff802`79245628, 10 bytes
  version 2, flags 4, prolog 0, codes 0
Chained info:
BeginAddress      = 00000000`000bf8c0
EndAddress        = 00000000`000bf96d
UnwindInfoAddress = 00000000`0020e588
Unwind info at fffff802`7922c588, e bytes
  version 2, flags 0, prolog 15, codes 5
  00: offs 15, unwind op 2, op info e UWOP_ALLOC_SMALL.
  01: offs 11, unwind op 0, op info f UWOP_PUSH_NONVOL reg: r15.
  02: offs f, unwind op 0, op info e UWOP_PUSH_NONVOL reg: r14.
  03: offs d, unwind op 0, op info d UWOP_PUSH_NONVOL reg: r13.
  04: offs b, unwind op 0, op info 7 UWOP_PUSH_NONVOL reg: rdi.
0: kd> ln nt+00000000`001eb938
(fffff802`790e2d50)   nt! ?? ::FNODOBFM::`string'+0x32ea4   |  (fffff802`790e2d90)   nt!CcCopyWriteEx
0: kd> ln nt+00000000`000bf8c0
(fffff802`790dd8c0)   nt!MiSystemFault   |  (fffff802`790de3b0)   nt!CcInitializeCacheMap
Exact matches:
    [B]nt!MiSystemFault[/B] (<no parameter info>)
So, the stack now becomes -
Code:
0: kd> k
Child-SP          RetAddr           Call Site
fffff802`783c7648 fffff802`791391bc nt!KeBugCheckEx                             //Ultimately, the Blue Screen
fffff802`783c7650 fffff802`790b2c2b nt!MiSystemFault
fffff802`783c76f0 fffff802`79075fee nt!MmAccessFault+0x55b
fffff802`783c7830 fffff802`790cb56f nt!KiPageFault+0x16e                       //So, the transition caused a Page Fault
fffff802`783c79c0 fffff802`790cad30 nt!PpmIdleExecuteTransition+0x5ae  //Processor Management calls for a transition due to workload
fffff802`783c7be0 fffff802`790a1adc nt!PoIdle+0x460
fffff802`783c7d60 00000000`00000000 nt!KiIdleLoop+0x2c                     //OS calling Idle Loop for Processor
Let's take a look at your 3rd party drivers -
Code:
**************************Sun Dec 21 03:32:23.644 2014 (UTC + 5:30)**************************
[B][U]PxHlpa64.sys                Tue Apr 24 22:56:29 2012 (4F96E245)
IntcDAud.sys                Tue Jun 19 20:10:51 2012 (4FE08F73)
HECIx64.sys                 Fri Jul 13 07:48:26 2012 (4FFF8572)
Ironx64.SYS                 Tue Jul 24 06:04:50 2012 (500DEDAA)
RadioHIDMini.sys            Fri Jul 27 17:27:08 2012 (50128214)
SYMEVENT64x86.SYS           Wed Aug 22 11:03:18 2012 (50346F1E)
SynTP.sys                   Wed Oct 17 06:10:58 2012 (507DFE9A)
btath_lwflt.sys             Fri Nov  2 11:05:44 2012 (50935BB0)
intelppm.sys                Tue Nov  6 09:25:02 2012 (50988A16)
iaStorA.sys                 Tue Nov 20 01:39:40 2012 (50AA9204)
dump_iaStorA.sys            Tue Nov 20 01:39:40 2012 (50AA9204)
btath_hcrp.sys              Tue Dec 18 15:24:54 2012 (50D03D6E)
[/U][/B]igdkmd64.sys                Thu Jan 17 02:00:35 2013 (50F70DEB)
SYMEFA64.SYS                Sat Jan 19 06:01:37 2013 (50F9E969)
btath_bus.sys               Mon Jan 21 14:48:42 2013 (50FD07F2)
SRTSPX64.SYS                Sat Jan 26 03:00:05 2013 (5102F95D)
cbfs3.sys                   Mon Feb 11 18:13:08 2013 (5118E75C)
btath_rcp.sys               Tue Mar 19 19:00:43 2013 (51486883)
ccSetx64.sys                Fri Mar 22 08:32:33 2013 (514BC9C9)
Rt630x64.sys                Wed Mar 27 12:02:00 2013 (51529260)
SYMNETS.SYS                 Wed Apr 10 04:54:13 2013 (5164A31D)
athw8x.sys                  Tue Apr 16 16:25:39 2013 (516D2E2B)
btath_hid.sys               Thu Apr 18 10:56:42 2013 (516F8412)
SRTSP64.SYS                 Tue Apr 23 03:56:52 2013 (5175B92C)
SYMDS64.SYS                 Fri Apr 26 04:49:47 2013 (5179BA13)
btath_avdt.sys              Thu May 23 11:39:20 2013 (519DB290)
btfilter.sys                Thu May 23 11:39:55 2013 (519DB2B3)
btath_flt.sys               Thu May 23 11:40:29 2013 (519DB2D5)
btath_a2dp.sys              Thu May 23 11:40:37 2013 (519DB2DD)
RTKVHD64.sys                Tue Jun 25 15:55:45 2013 (51C97029)
EX64.SYS                    Mon Aug 11 15:49:41 2014 (53E898BD)
ENG64.SYS                   Mon Aug 11 15:55:04 2014 (53E89A00)
dtscsibus.sys               Sat Aug 16 09:33:03 2014 (53EED7F7)
BHDrvx64.sys                Wed Sep 24 07:42:51 2014 (542228A3)
IDSvia64.sys                Sat Nov  1 08:44:03 2014 (54544FFB)
EraserUtilRebootDrv.sys     Wed Nov 26 01:45:44 2014 (5474E370)
eeCtrl64.sys                Wed Nov 26 01:45:44 2014 (5474E370)
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=RadioHIDMini.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=cbfs3.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=btath_hid.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=dtscsibus.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys

Kindly follow the below steps -
  1. Update your Intel Management Engine Interface.
  2. Kindly remove your Sonic DVD program.
  3. Kindly remove Intel Rapid Storage since it is old and that version is known to cause various problems. Kindly follow this guide (Thanks Patrick!) -http://answers.microsoft.com/en-us/...chnology/e3c4b6d6-56ba-4ac5-be50-89843c9d9b22
  4. Kindly uninstall your Norton till the time we are troubleshooting your problem. Once the system has stabilised, feel free to install it again. Use this **TOOL** to uninstall the product completely.

Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hi.

Thanks for your reply.
I updated the Intel Management Engine Interface. I don't have a Sonic DVD Program. And I unistalled Norton.

BUT
Now i have a new blue screen: Attemped to write readonly memory and Atttemped execute of noexcute memory
 

My Computer

System One

  • OS
    Windows 8, 64bits
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP250E5G
    CPU
    Intel(R) Celeron(R) CPU 1007U @ 1.50GHz
    Motherboard
    4GB
    Memory
    500GB
    Browser
    FIREFOX
    Antivirus
    NORTON
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