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BSOD using Netflix, Chrome, Skype. Variety of errors.

  1. #1


    Posts : 2
    Windows 8, 64bits

    BSOD using Netflix, Chrome, Skype. Variety of errors.


    Attachment 55482

    Hi, everyone. I'm having a few blue screen of death at my laptop. I already did a start clean, check for memory errors but now, when i was using Netflix, a new error appeared: PAGE FAULT IN NON PAGE.

    Can you help me?

    Thanks

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi Florzhia & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

    Let's take a look at the stack now -
    Code:
    0: kd> k
    Child-SP          RetAddr           Call Site
    fffff802`783c7648 fffff802`791391bc nt!KeBugCheckEx
    fffff802`783c7650 fffff802`790b2c2b nt! ?? ::FNODOBFM::`string'+0x338a2
    fffff802`783c76f0 fffff802`79075fee nt!MmAccessFault+0x55b
    fffff802`783c7830 fffff802`790cb56f nt!KiPageFault+0x16e
    fffff802`783c79c0 fffff802`790cad30 nt!PpmIdleExecuteTransition+0x5ae
    fffff802`783c7be0 fffff802`790a1adc nt!PoIdle+0x460
    fffff802`783c7d60 00000000`00000000 nt!KiIdleLoop+0x2c
    After asking WinDBG nicely for the unknown symbols -
    Code:
    0: kd> .fnent fffff802`791391bc
    Debugger function entry 00000093`a0769bf8 for:
    (fffff802`790e2d50)   nt! ?? ::FNODOBFM::`string'+0x338a2   |  (fffff802`790e2d90)   nt!CcCopyWriteEx
    BeginAddress      = 00000000`001eba55
    EndAddress        = 00000000`001ebe80
    UnwindInfoAddress = 00000000`0022766c
    Unwind info at fffff802`7924566c, 20 bytes
      version 2, flags 4, prolog 0, codes 8
      00: offs 0, unwind op 4, op info c UWOP_SAVE_NONVOL FrameOffset: 60 reg: r12.
      02: offs 0, unwind op 4, op info 6 UWOP_SAVE_NONVOL FrameOffset: 68 reg: rsi.
      04: offs 0, unwind op 4, op info 5 UWOP_SAVE_NONVOL FrameOffset: 70 reg: rbp.
      06: offs 0, unwind op 4, op info 3 UWOP_SAVE_NONVOL FrameOffset: b0 reg: rbx.
    Chained info:
    BeginAddress      = 00000000`001eb938
    EndAddress        = 00000000`001eb97d
    UnwindInfoAddress = 00000000`00227628
    Unwind info at fffff802`79245628, 10 bytes
      version 2, flags 4, prolog 0, codes 0
    Chained info:
    BeginAddress      = 00000000`000bf8c0
    EndAddress        = 00000000`000bf96d
    UnwindInfoAddress = 00000000`0020e588
    Unwind info at fffff802`7922c588, e bytes
      version 2, flags 0, prolog 15, codes 5
      00: offs 15, unwind op 2, op info e UWOP_ALLOC_SMALL.
      01: offs 11, unwind op 0, op info f UWOP_PUSH_NONVOL reg: r15.
      02: offs f, unwind op 0, op info e UWOP_PUSH_NONVOL reg: r14.
      03: offs d, unwind op 0, op info d UWOP_PUSH_NONVOL reg: r13.
      04: offs b, unwind op 0, op info 7 UWOP_PUSH_NONVOL reg: rdi.
    0: kd> ln nt+00000000`001eb938
    (fffff802`790e2d50)   nt! ?? ::FNODOBFM::`string'+0x32ea4   |  (fffff802`790e2d90)   nt!CcCopyWriteEx
    0: kd> ln nt+00000000`000bf8c0
    (fffff802`790dd8c0)   nt!MiSystemFault   |  (fffff802`790de3b0)   nt!CcInitializeCacheMap
    Exact matches:
        nt!MiSystemFault (<no parameter info>)
    So, the stack now becomes -
    Code:
    0: kd> k
    Child-SP          RetAddr           Call Site
    fffff802`783c7648 fffff802`791391bc nt!KeBugCheckEx                             //Ultimately, the Blue Screen
    fffff802`783c7650 fffff802`790b2c2b nt!MiSystemFault
    fffff802`783c76f0 fffff802`79075fee nt!MmAccessFault+0x55b
    fffff802`783c7830 fffff802`790cb56f nt!KiPageFault+0x16e                       //So, the transition caused a Page Fault
    fffff802`783c79c0 fffff802`790cad30 nt!PpmIdleExecuteTransition+0x5ae  //Processor Management calls for a transition due to workload
    fffff802`783c7be0 fffff802`790a1adc nt!PoIdle+0x460
    fffff802`783c7d60 00000000`00000000 nt!KiIdleLoop+0x2c                     //OS calling Idle Loop for Processor
    Let's take a look at your 3rd party drivers -
    Code:
    **************************Sun Dec 21 03:32:23.644 2014 (UTC + 5:30)**************************
    PxHlpa64.sys                Tue Apr 24 22:56:29 2012 (4F96E245)
    IntcDAud.sys                Tue Jun 19 20:10:51 2012 (4FE08F73)
    HECIx64.sys                 Fri Jul 13 07:48:26 2012 (4FFF8572)
    Ironx64.SYS                 Tue Jul 24 06:04:50 2012 (500DEDAA)
    RadioHIDMini.sys            Fri Jul 27 17:27:08 2012 (50128214)
    SYMEVENT64x86.SYS           Wed Aug 22 11:03:18 2012 (50346F1E)
    SynTP.sys                   Wed Oct 17 06:10:58 2012 (507DFE9A)
    btath_lwflt.sys             Fri Nov  2 11:05:44 2012 (50935BB0)
    intelppm.sys                Tue Nov  6 09:25:02 2012 (50988A16)
    iaStorA.sys                 Tue Nov 20 01:39:40 2012 (50AA9204)
    dump_iaStorA.sys            Tue Nov 20 01:39:40 2012 (50AA9204)
    btath_hcrp.sys              Tue Dec 18 15:24:54 2012 (50D03D6E)
    igdkmd64.sys                Thu Jan 17 02:00:35 2013 (50F70DEB)
    SYMEFA64.SYS                Sat Jan 19 06:01:37 2013 (50F9E969)
    btath_bus.sys               Mon Jan 21 14:48:42 2013 (50FD07F2)
    SRTSPX64.SYS                Sat Jan 26 03:00:05 2013 (5102F95D)
    cbfs3.sys                   Mon Feb 11 18:13:08 2013 (5118E75C)
    btath_rcp.sys               Tue Mar 19 19:00:43 2013 (51486883)
    ccSetx64.sys                Fri Mar 22 08:32:33 2013 (514BC9C9)
    Rt630x64.sys                Wed Mar 27 12:02:00 2013 (51529260)
    SYMNETS.SYS                 Wed Apr 10 04:54:13 2013 (5164A31D)
    athw8x.sys                  Tue Apr 16 16:25:39 2013 (516D2E2B)
    btath_hid.sys               Thu Apr 18 10:56:42 2013 (516F8412)
    SRTSP64.SYS                 Tue Apr 23 03:56:52 2013 (5175B92C)
    SYMDS64.SYS                 Fri Apr 26 04:49:47 2013 (5179BA13)
    btath_avdt.sys              Thu May 23 11:39:20 2013 (519DB290)
    btfilter.sys                Thu May 23 11:39:55 2013 (519DB2B3)
    btath_flt.sys               Thu May 23 11:40:29 2013 (519DB2D5)
    btath_a2dp.sys              Thu May 23 11:40:37 2013 (519DB2DD)
    RTKVHD64.sys                Tue Jun 25 15:55:45 2013 (51C97029)
    EX64.SYS                    Mon Aug 11 15:49:41 2014 (53E898BD)
    ENG64.SYS                   Mon Aug 11 15:55:04 2014 (53E89A00)
    dtscsibus.sys               Sat Aug 16 09:33:03 2014 (53EED7F7)
    BHDrvx64.sys                Wed Sep 24 07:42:51 2014 (542228A3)
    IDSvia64.sys                Sat Nov  1 08:44:03 2014 (54544FFB)
    EraserUtilRebootDrv.sys     Wed Nov 26 01:45:44 2014 (5474E370)
    eeCtrl64.sys                Wed Nov 26 01:45:44 2014 (5474E370)
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
    http://www.carrona.org/drivers/driver.php?id=RadioHIDMini.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
    http://www.carrona.org/drivers/driver.php?id=cbfs3.sys
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
    http://www.carrona.org/drivers/driver.php?id=athw8x.sys
    http://www.carrona.org/drivers/driver.php?id=btath_hid.sys
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
    http://www.carrona.org/drivers/driver.php?id=dtscsibus.sys
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys

    Kindly follow the below steps -
    1. Update your Intel Management Engine Interface.
    2. Kindly remove your Sonic DVD program.
    3. Kindly remove Intel Rapid Storage since it is old and that version is known to cause various problems. Kindly follow this guide (Thanks Patrick!) -http://answers.microsoft.com/en-us/w...0-89843c9d9b22
    4. Kindly uninstall your Norton till the time we are troubleshooting your problem. Once the system has stabilised, feel free to install it again. Use this **TOOL** to uninstall the product completely.


    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8, 64bits


    Hi.

    Thanks for your reply.
    I updated the Intel Management Engine Interface. I don't have a Sonic DVD Program. And I unistalled Norton.

    BUT
    Now i have a new blue screen: Attemped to write readonly memory and Atttemped execute of noexcute memory
      My System SpecsSystem Spec

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