Windows 8 and 8.1 Forums


Multiple BSOD since receiving new computer - KMODE & IRQL

  1. #41


    Memphis
    Posts : 61
    Windows 8.1 x64


    I totally understand that, softwaremaniac. It's not that I don't want to open it, but I can't in order to preserve any type of warranty that I have. Only having this machine for less than a month, I'm very nervous about voiding my warranty this early in case I need to return it. =(

    I ended up contacting the place I purchased it from, since they offer tech support, and explained everything I've done diagnostic-wise (thanks you you and Mysers), and they said if it crashed again they would open a ticket directly with Dell. Well, it has crashed three times since that call at 1:30 pm today.... He told me whatever I do, not to open the case. It makes me extremely nervous since I bought a pre-made system. If I built it, I would have no problem doing it.

      My System SpecsSystem Spec

  2. #42


    Posts : 2,480
    Windows 10 Pro x64


    I understand. I'd recommend that they check HW, because from my experience, PSU's in such rigs are totally crappy and tend to go out very often. That's why most people prefer custom made builds. Keep us posted and I wish you and your family a Merry Christmas
      My System SpecsSystem Spec

  3. #43


    Memphis
    Posts : 61
    Windows 8.1 x64


    Thank you very much, softwaremaniac! I wish you and yours a very Merry Christmas, too! Just an FYI, I ran a full diagnostics on Dell's site, and it pulled up all the BSOD's I've had. They suggested many of the same remedies you did! They also had a BIOS update from 12/19/14 that I had not installed. The tool said there may be issues with my version of the BIOS, so I installed the upgrade. MAYBE that will help. If not, I'll be back! Thanks again!
      My System SpecsSystem Spec

  4. #44


    Memphis
    Posts : 61
    Windows 8.1 x64


    I hope everyone had a very Merry Christmas! I didn't use my PC yesterday at all, until now. I see that it crashed once yesterday and once today. I've uploaded the log for review. Do either of the dump files from 12/25 or 12/26 suggest a bad PSU or anything? I'm going to contact the manufacturer about all of these issues but wanted to check with you. Thank you! =)
      My System SpecsSystem Spec

  5. #45


    Posts : 2,480
    Windows 10 Pro x64


    According to the minidump, the crash was caused by some kind of a Realtek USB card reader.

    Code:
    btath_lwflt.sys Fri Nov 2 06:35:44 2012 (50935BB0) 
    Atheros Bluetooth  Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys 
    
    btath_hcrp.sys Tue Dec 18  10:54:54 2012 (50D03D6E) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys 
    
    btath_bus.sys Mon Jan 21  10:18:42 2013 (50FD07F2) 
    Atheros BlueTooth driver 
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys 
    
    btath_flt.sys Thu May 23  08:10:29 2013 (519DB2D5) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_flt.sys 
    
    btath_rcp.sys Fri Jun 21  11:11:54 2013 (51C418DA) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys 
    
    Rt630x64.sys Fri Jun 21 11:29:10  2013 (51C41CE6) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    RtsUStor.sys Tue Jul 9 07:56:42  2013 (51DBA61A) 
    Realtek USB Card Reader 
    http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys 
    
    athwbx.sys Mon Jul 15 09:29:50  2013 (51E3A4EE) 
    Qualcomm Atheros AR9485WB-EG Wireless Network Adapter  (Version: 10.0.0.274 is the first one after the release of Win8.1) [br] [br]  Although I do not recommend drivers from places other than the manufacturer's  website - this is the exception to that rule. Please scan with an anti-virus  before opening any file that you download from the internet.[br][br]Also the  driver for Qualcomm Atheros AR9002WB-1NG Wireless Network Adapter & likely  others as well. 
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys 
    
    btath_avdt.sys Thu Jul 25 12:10:29  2013 (51F0F995) 
    Atheros Bluetooth AVDT driver 
    http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys 
    
    btath_a2dp.sys Thu Jul 25  12:11:51 2013 (51F0F9E7) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys 
    
    iaStorA.sys Fri Aug 2 03:39:52  2013 (51FB0DE8) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    dump_iaStorA.sys Fri Aug 2  03:39:52 2013 (51FB0DE8) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys 
    
    RTKVHD64.sys Tue Aug 13  14:15:42 2013 (520A236E) 
    Realtek High Definition Audio Function Driver  
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    TeeDriverx64.sys Mon Feb 3  21:24:40 2014 (52EFFB08) 
    Intel Management Engine Interface driver 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys 
    
    btfilter.sys Fri Apr 25  05:01:52 2014 (5359D020) 
    Atheros Bluetooth Driver 
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys 
    
    mwac.sys Wed Jun 18 04:07:00 2014  (53A0F444) 
    Malwarebytes Web Access Control 
    http://www.carrona.org/drivers/driver.php?id=mwac.sys 
    
    mbam.sys Wed Sep 3 19:50:25 2014  (540754E1) 
    MBAMProtector 
    http://www.carrona.org/drivers/driver.php?id=mbam.sys 
    
    MBAMSwissArmy.sys Sat Sep 20 00:14:07  2014 (541CAAAF) 
    Malwarebytes Anti-malware 
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys 
    
    nvvad64v.sys Thu Sep 25  17:39:23 2014 (5424372B) 
    NVIDIA Virtual Audio Driver 
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys 
    
    nvhda64v.sys Thu Oct 9 19:02:27  2014 (5436BFA3) 
    nVidia HDMI Audio Device (nForce chipset driver) 
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys 
    
    nvlddmkm.sys Sat Dec 13 07:53:17  2014 (548BE25D) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    
    
    Debug session time: Fri  Dec 26 08:12:50.336 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\122614-18203-01.dmp] 
    Built by:  9600.17476.amd64fre.winblue_r5.141029-1500 
    System Uptime: 0 days  11:23:08.012 
    *** WARNING: Unable to verify timestamp for RtsUStor.sys  
    *** ERROR: Module load completed but symbols could not be loaded for  RtsUStor.sys 
    Probably caused by : RtsUStor.sys ( RtsUStor+c66b )  
    BugCheck 1000007E, {ffffffffc0000005, fffff801002fe66b, ffffd0019a5bc498,  ffffd0019a5bbca0} 
    BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  (1000007e) 
    Bugcheck code 1000007E 
    Arguments: 
    Arg1:  ffffffffc0000005, The exception code that was not handled 
    Arg2:  fffff801002fe66b, The address that the exception occurred at 
    Arg3:  ffffd0019a5bc498, Exception Record Address 
    Arg4: ffffd0019a5bbca0, Context  Record Address 
    PROCESS_NAME: System 
    BUGCHECK_STR: AV  
    FAILURE_BUCKET_ID: AV_RtsUStor+c66b 
    MaxSpeed: 3600 
    CurrentSpeed:  3592 
    BiosVersion = A10 
    BiosReleaseDate = 12/08/2014  
    SystemManufacturer = Dell Inc. 
    SystemProductName = XPS 8700  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Thu Dec 25 20:46:10.701 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\122514-19406-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days  21:35:11.376 
    Probably caused by : ntkrnlmp.exe (  nt!KeResumeClockTimerFromIdle+139 ) 
    BugCheck 50, {fffff8033756cba8, 0,  fffff80336acd4a9, 2} 
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arguments: 
    Arg1: fffff8033756cba8,  memory referenced. 
    Arg2: 0000000000000000, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff80336acd4a9, If non-zero, the instruction  address which referenced the bad memory 
    address. 
    Arg4: 0000000000000002,  (reserved) 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID: AV_nt!KeResumeClockTimerFromIdle  
    MaxSpeed: 3600 
    CurrentSpeed: 3592 
    BiosVersion = A10  
    BiosReleaseDate = 12/08/2014 
    SystemManufacturer = Dell Inc.  
    SystemProductName = XPS 8700  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2014 Dec 26 18:14:35 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Dec 26 18:14:35 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Dec 26 18:14:35 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  6. #46


    Memphis
    Posts : 61
    Windows 8.1 x64


    Thanks, softwaremaniac. I was able to update its driver from the Realtek site.
      My System SpecsSystem Spec

  7. #47


    Posts : 2,480
    Windows 10 Pro x64


    Have you rebooted since then? If not, please do so. Monitor your PC for crashes afterwards.
      My System SpecsSystem Spec

  8. #48


    Memphis
    Posts : 61
    Windows 8.1 x64


    I restarted after the driver update, and it also had one Windows update to install. It crashed, of course, during the Windows update, but ended up completing after the restart from the BSOD. Here's a new log for you.
      My System SpecsSystem Spec

  9. #49


    Posts : 2,480
    Windows 10 Pro x64


    It's a HW issue, please complete HW testing: Hardware Diagnostics
      My System SpecsSystem Spec

  10. #50


    Memphis
    Posts : 61
    Windows 8.1 x64


    Thanks, softwaremaniac. That's pretty involved. It will take me a while, but Dell is supposed to call me tomorrow afternoon to see if I've had any more BSOD's since I spoke with them on 12/24. This PC is probably going back and I may get another one. =( =(

    FYI, I've already run the memtest for 10 passes. I never got to run the HD Tuner before, so I've got it running now. I'll report any errors on my HD before proceeding with the items you suggested (or Dell calls.)

    Thanks, again!
      My System SpecsSystem Spec

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Multiple BSOD since receiving new computer - KMODE & IRQL
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