Windows 8 and 8.1 Forums


Random BSOD and restarts while in sleep

  1. #1


    Posts : 3
    Windows 8.1

    Random BSOD and restarts while in sleep


    Hi, I've just got a new computer a few months ago, which sadly have been having a few problems
    I've experienced a couple of BSOD during the few months that I've had it, and they all seem to occur a ramdom times :/
    The other problem that I've been experiencing is that the computer will restart while sleeping. Most of the times when this happens, I will come back and find the computer on, showing the BIOS menu which seems a bit weird :S

    I hope someone in here can help fix the problems

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Hello,
    remove Asus bloatware and check for GPU updates. Also please state the exact model of your laptop.
    Code:
    ASMMAP64.sys Thu Jul 2 11:13:26 2009  (4A4C7A36) 
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in  Asus systems) 
    http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys 
    
    atkwmiacpi64.sys Wed Sep 7 03:44:52 2011 (4E66CC94)  
    ATK WMIACPI Utility 
    http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys 
    
    AiCharger.sys Fri Sep 23 04:04:40 2011 (4E7BE938)  
    Asus Charger Driver [br] Likely BSOD cause - haven't  seen recently (15Jan2013) 
    http://www.carrona.org/drivers/driver.php?id=AiCharger.sys 
    
    CLVirtualDrive.sys Mon Dec 26 14:26:47 2011 (4EF87617)  
    CyberLink Virtual Device Driver 
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys 
    
    vstor2-mntapi20-shared.sys  Fri Feb 22 12:27:11 2013 (5127560F) 
    
    vstor2-mntapi20-shared.sys - this driver hasn't been added  to the DRT as of this run. Please search Google/Bing for the driver if  additional information is needed. 
    
    vmci.sys Sat May 18 03:19:18  2013 (5196D716) 
    VMware 
    http://www.carrona.org/drivers/driver.php?id=vmci.sys 
    
    usb3Hub.sys Fri Jun 14 15:49:08 2013  (51BB1F54) 
    
    usb3Hub.sys -  this driver hasn't been added to the DRT as of this run. Please search  Google/Bing for the driver if additional information is needed.  
    
    plctrl.sys Thu Jul 11 05:23:44 2013 (51DE2540) 
    ASUS Power Level  Control Driver 
    http://www.carrona.org/drivers/driver.php?id=plctrl.sys 
    
    VMNET.SYS Thu Jul 18 21:42:50 2013  (51E8453A) 
    VMware Virtual Network Driver 
    http://www.carrona.org/drivers/driver.php?id=VMNET.SYS 
    
    vmnetadapter.sys Thu Jul 18 21:43:00  2013 (51E84544) 
    VMware virtual network adapter driver 
    http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys 
    
    vmnetbridge.sys Thu Jul 18  21:43:47 2013 (51E84573) 
    VMware bridge driver 
    http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys 
    
    btmaux.sys Mon Jul 22 16:19:46  2013 (51ED3F82) 
    Intel Bluetooth Auxiliary Service 
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys 
    
    AMPPAL.sys Mon Jul 29 12:59:17 2013  (51F64B05) 
    Intelฎ Centrinoฎ Bluetooth 3.0 + High Speed Virtual Adapter  driver 
    http://www.carrona.org/drivers/driver.php?id=AMPPAL.sys 
    
    vsock.sys Thu Aug 1 04:46:10 2013  (51F9CBF2) 
    VMware vSockets Service 
    http://www.carrona.org/drivers/driver.php?id=vsock.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    TeeDriverx64.sys Thu Sep 5  20:02:18 2013 (5228C72A) 
    Intel Management Engine Interface driver 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys 
    
    AsusHID.sys Tue Sep 17  11:35:27 2013 (5238225F) 
    
    AsusHID.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    iaStorA.sys Wed Sep 18 17:33:51 2013 (5239C7DF)  
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    dump_iaStorA.sys Wed Sep 18  17:33:51 2013 (5239C7DF) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys 
    
    iwdbus.sys Thu Sep 26  23:38:04 2013 (5244A93C) 
    Intel WIDI Bus Enumerator driver[br]Related to  Intel Widi - Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    DptfDevDram.sys Sun Sep 29 14:52:38  2013 (52482296) 
    Intel(R) Dynamic Platform and Thermal Framework Memory  Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevDram.sys 
    
    DptfDevPch.sys Sun Sep 29  14:52:38 2013 (52482296) 
    Intel(R) Dynamic Platform and Thermal Framework PCH  Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys 
    
    DptfDevProc.sys Sun Sep 29  14:52:41 2013 (52482299) 
    Intel(R) Dynamic Platform & Thermal Framework  Processor Participant Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys 
    
    DptfManager.sys Sun Sep 29  14:52:44 2013 (5248229C) 
    Intel(R) Dynamic Platform and Thermal Framework  Manager Driver 
    http://www.carrona.org/drivers/driver.php?id=DptfManager.sys 
    
    AsHIDSwitch64.sys Tue Oct 8  03:45:17 2013 (525363AD) 
    HID driver for ASUS Wireless Radio Control 
    http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys 
    
    btmhsf.sys Fri Oct 18  13:06:19 2013 (5261162B) 
    Intel Proset Bluetooth HighSpeed Filter Driver  
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys 
    
    ibtusb.sys Fri Oct 18 17:45:41 2013  (526157A5) 
    Intel(R) Wireless Bluetooth(R) Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=ibtusb.sys 
    
    igdkmd64.sys Wed Nov 13 16:26:34  2013 (52839A2A) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    NETwbw02.sys Wed Dec 25 15:05:47  2013 (52BAE63B) 
    Intelฎ Wireless WiFi Link Driver - Intelฎ Wireless WiFi Link  Adapter 
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys 
    
    CHDRT64.sys Thu Feb 6 08:14:32  2014 (52F33658) 
    Conexant High Definition SmartAudio 
    http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys 
    
    hcmon.sys Fri Feb 28 03:40:28 2014  (530FF71C) 
    VMware USB monitor 
    http://www.carrona.org/drivers/driver.php?id=hcmon.sys 
    
    vmnetuserif.sys Wed Oct 29 21:33:20  2014 (54514F10) 
    VMware network application interface driver 
    http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys 
    
    vmx86.sys Wed Oct 29 22:51:42  2014 (5451616E) 
    VMware Virtualization Driver 
    http://www.carrona.org/drivers/driver.php?id=vmx86.sys 
    
    VBoxAswDrv.sys Wed Nov 5 12:58:43  2014 (545A10F3) 
    
    VBoxAswDrv.sys - this driver hasn't been added to the DRT  as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    aswMonFlt.sys Thu Nov 6 13:53:07 2014  (545B6F33) 
    avast! File System Minifilter Driver 
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys 
    
    aswRvrt.sys Thu Nov 6 13:53:22  2014 (545B6F42) 
    Avast! Revert driver[br](Likely a boot driver) 
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys 
    
    aswVmm.sys Thu Nov 6 13:53:31 2014  (545B6F4B) 
    avast! VM Monitor driver 
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys 
    
    aswRdr2.sys Thu Nov 6 13:54:02 2014  (545B6F6A) 
    avast! TDI Redirect Driver 
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys 
    
    aswHwid.sys Thu Nov 6 13:55:01  2014 (545B6FA5) 
    avast! HWID driver 
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys 
    
    aswSP.sys Thu Nov 6 14:09:55 2014  (545B7323) 
    avast! Self Protection Driver 
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys 
    
    aswStm.sys Thu Nov 6 14:11:00 2014  (545B7364) 
    avast! Antivirus Stream Filter driver 
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys 
    
    aswSnx.sys Fri Nov 21 12:17:12 2014  (546F1F38) 
    avast! Virtualization Driver 
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys 
    
    
    
    Debug session time: Sat Nov  29 12:21:12.275 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\112914-6687-01.dmp] 
    Built by:  9600.17415.amd64fre.winblue_r4.141028-1500 
    System Uptime: 1 days  15:45:53.191 
    Probably caused by : ntkrnlmp.exe ( nt! ??  ::OKHAJAOM::`string'+269a ) 
    BugCheck C000021A, {ffffc0016519b880, 0, 0, 0}  
    BugCheck Info: WINLOGON_FATAL_ERROR  (c000021a) 
    Bugcheck code c000021A 
    Arguments: 
    Arg1:  ffffc0016519b880, String that identifies the problem. 
    Arg2:  0000000000000000, Error Code. 
    Arg3: 0000000000000000 
    Arg4:  0000000000000000 
    Arg2: 0000000000000000, Error Code. 
    BUGCHECK_STR:  0xc000021a_RPC_Terminated 
    PROCESS_NAME: services.exe 
    FAILURE_BUCKET_ID:  0xc000021a_RPC_Terminated_nt!_??_::OKHAJAOM::_string_ 
    MaxSpeed: 1600  
    CurrentSpeed: 2295 
    
    Processor may be overclocked! 
    Expected  Frequency: 1600 
    Actual Frequency: 2295 
    Overclock Ratio: 1.43438 
    
    BiosVersion = T300LA.205 
    BiosReleaseDate =  10/08/2013 
    SystemManufacturer = ASUSTeK COMPUTER INC. 
    SystemProductName  = T300LA  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Sat Nov 15 00:16:31.790 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\111514-5406-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days 9:28:06.703  
    Probably caused by : pci.sys 
    BugCheck 9F, {3, ffffe0007b327060,  fffff80365cdc960, ffffe0008592dbd0} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000003, A  device object has been blocking an Irp for too long a time 
    Arg2:  ffffe0007b327060, Physical Device Object of the stack 
    Arg3:  fffff80365cdc960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the  Functional Device Object of the stack 
    Arg4: ffffe0008592dbd0, The blocked  IRP 
    BUGCHECK_STR: 0x9F 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_NETwbw02_IMAGE_pci.sys 
    MaxSpeed: 1600 
    CurrentSpeed:  2295 
    
    Processor may be overclocked! 
    Expected Frequency: 1600  
    Actual Frequency: 2295 
    Overclock Ratio: 1.43438  
    
    BiosVersion = T300LA.205 
    BiosReleaseDate = 10/08/2013  
    SystemManufacturer = ASUSTeK COMPUTER INC. 
    SystemProductName = T300LA  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    
    
    
    
    --- E O J --- 2014 Dec 13 23:55:26 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Dec 13 23:55:26 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Dec 13 23:55:26 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Hi, thanks for the fast reply
    My model is ASUS T300LA-C4010H, also do I only need to remove the things marked with red in your code, or all the bloatware?
    I don't have any dedicated GPU on this laptop, since it is using Intel HD Graphics
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Remove the software related to it. If you can't find it. Create a system restzore point and rename drivers in red from .sys to. bak. Update your Intel HD Graphics then.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    Thanks for the help
    I believe I've removed the programs related to the drivers now
    There was no GPU update from intel, as Asus uses a customized version of the driver for this model, which is currently in the latest version

    I'll let you know how it works out
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    OK, post back if the BSOD reccurs. (include the dump file).
      My System SpecsSystem Spec

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