Solved pc crashes in middle of game from bugcheck

elibugi12 · Dec 12, 2014

hey guys my pc running win 8.1 64 bit. today I was playing fifa 15 and suddenly my screen goes black and after couple of seconds the pc restart itself. the event viewer it's says: (The computer has rebooted from a bugcheck. The bugcheck was: 0x000000ea (0xffffe001631e7080, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 121214-15343-01.)
recently I had a lot of problems since I installed win 8.1. for example every time I turn on my pc just before login screen appear I see just black screen and unmovable mouse crusor , after couple of seconds the pc restart itself and then everything is fine. I started to get use to this problem but today this new problem appeard.
if anyone can help is will be huge! thanks and sorry for my English

ELIBUGI12-Fri_12_12_2014_102802_04.zip (394.0 KB)

usasma · Dec 13, 2014

Your English is just fine. If you are using a disk cleaner (such as CCleaner) please stop using it until we're done troubleshooting (it deletes some of the files/reports that we need).

Only 86 Windows Updates installed. Most systems have 100 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

Many, many Live Kernel Events in the WER section of MSINFO32. Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Please uninstall Gigabyte EasySaver (the gdrv.sys driver) and EasyTune (if installed). They are known to cause BSOD's on some Windows systems.

The memory dump blames your AMD video drivers. When looking at this in combination with the Live Kernel Events, I wonder about problems (such as overheating) with your video card:
1) Please check the video card to be sure that the cooler on the card is free of dust/dirt/etc, that the fan is working, and that any connections are firmly seated.
2) Run the video stress tests listed in the hardware diagnostics link I gave above. Let us know the results (also run the other tests as the problem could be in other components).

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Fri Dec 12 03:22:53.439 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\121214-15343-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17476.amd64fre.winblue_r5.141029-1500
System Uptime:[B]0 days 2:01:47.078[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d )[/B]
BugCheck [B]100000EA, {ffffe001631e7080, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x100000EA]THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)[/url]
Arguments: 
Arg1: ffffe001631e7080, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xEA_IMAGE_dxgkrnl.sys[/B]
CPUID:        "Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3492[/B]
  BIOS Version                  F6
  BIOS Release Date             07/09/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H81M-HD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Fri Dec 12 03:22:53.439 2014 (UTC - 5:00)**************************
[COLOR=RED][B]gdrv.sys                    Thu Mar 12 23:22:29 2009 (49B9D175)[/B][/COLOR]
netr28x.sys                 Tue Sep 25 04:10:07 2012 (506166DF)
dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
RtNdPt630.sys               Thu Sep 26 05:59:17 2013 (52440575)
AppleCharger.sys            Sun Oct 27 21:59:21 2013 (526DC4F9)
TeeDriverx64.sys            Wed Nov 27 12:56:32 2013 (52963250)
Smb_driver_Intel.sys        Mon Jan  6 11:31:35 2014 (52CADA67)
AMDACPKSL.SYS               Tue Mar 11 19:49:44 2014 (531FA118)
AtihdWB6.sys                Tue Mar 11 19:50:02 2014 (531FA12A)
RTKVHD64.sys                Wed May 14 06:28:52 2014 (53734564)
iwdbus.sys                  Tue Jun 17 17:54:22 2014 (53A0B90E)
Rt630x64.sys                Tue Jul 15 22:56:14 2014 (53C5E9CE)
IntcDAud.sys                Tue Sep  9 08:36:30 2014 (540EF44E)
igdkmd64.sys                Mon Sep 29 13:51:21 2014 (54299C19)
atikmpag.sys                Thu Nov 20 21:08:54 2014 (546E9EB6)
atikmdag.sys                Thu Nov 20 21:30:27 2014 (546EA3C3)
HWiNFO64A.SYS               Sun Nov 23 11:24:07 2014 (54720A27)
[/font]

elibugi12 · Dec 13, 2014

usasma said:
Your English is just fine. If you are using a disk cleaner (such as CCleaner) please stop using it until we're done troubleshooting (it deletes some of the files/reports that we need).

Only 86 Windows Updates installed. Most systems have 100 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

Many, many Live Kernel Events in the WER section of MSINFO32. Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Please uninstall Gigabyte EasySaver (the gdrv.sys driver) and EasyTune (if installed). They are known to cause BSOD's on some Windows systems.

The memory dump blames your AMD video drivers. When looking at this in combination with the Live Kernel Events, I wonder about problems (such as overheating) with your video card:
1) Please check the video card to be sure that the cooler on the card is free of dust/dirt/etc, that the fan is working, and that any connections are firmly seated.
2) Run the video stress tests listed in the hardware diagnostics link I gave above. Let us know the results (also run the other tests as the problem could be in other components).

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Fri Dec 12 03:22:53.439 2014 (UTC - 5:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\121214-15343-01.dmp] Windows 8 Kernel Version 9600 MP (4 procs) Free x64 Built by: [B]9600[/B].17476.amd64fre.winblue_r5.141029-1500 System Uptime:[B]0 days 2:01:47.078[/B] *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys Probably caused by :[B]dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+4d )[/B] BugCheck [B]100000EA, {ffffe001631e7080, 0, 0, 0}[/B] BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x100000EA"]THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)[/URL] Arguments: Arg1: ffffe001631e7080, Pointer to a stuck thread object. Do .thread then kb on it to find the hung location. Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object. Arg3: 0000000000000000, Pointer to offending driver name. Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes). BUGCHECK_STR: 0xEA DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_FAULT PROCESS_NAME: System FAILURE_BUCKET_ID: [B]0xEA_IMAGE_dxgkrnl.sys[/B] CPUID: "Intel(R) Core(TM) i5-4690 CPU @ 3.50GHz" MaxSpeed: 3500 CurrentSpeed: [B]3492[/B] BIOS Version F6 BIOS Release Date 07/09/2014 Manufacturer Gigabyte Technology Co., Ltd. Product Name H81M-HD3 ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` [/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Fri Dec 12 03:22:53.439 2014 (UTC - 5:00)************************** [COLOR=red][B]gdrv.sys Thu Mar 12 23:22:29 2009 (49B9D175)[/B][/COLOR] netr28x.sys Tue Sep 25 04:10:07 2012 (506166DF) dump_iaStorA.sys Thu Aug 1 21:39:52 2013 (51FB0DE8) iaStorA.sys Thu Aug 1 21:39:52 2013 (51FB0DE8) intelppm.sys Thu Aug 22 04:46:35 2013 (5215CFEB) RtNdPt630.sys Thu Sep 26 05:59:17 2013 (52440575) AppleCharger.sys Sun Oct 27 21:59:21 2013 (526DC4F9) TeeDriverx64.sys Wed Nov 27 12:56:32 2013 (52963250) Smb_driver_Intel.sys Mon Jan 6 11:31:35 2014 (52CADA67) AMDACPKSL.SYS Tue Mar 11 19:49:44 2014 (531FA118) AtihdWB6.sys Tue Mar 11 19:50:02 2014 (531FA12A) RTKVHD64.sys Wed May 14 06:28:52 2014 (53734564) iwdbus.sys Tue Jun 17 17:54:22 2014 (53A0B90E) Rt630x64.sys Tue Jul 15 22:56:14 2014 (53C5E9CE) IntcDAud.sys Tue Sep 9 08:36:30 2014 (540EF44E) igdkmd64.sys Mon Sep 29 13:51:21 2014 (54299C19) atikmpag.sys Thu Nov 20 21:08:54 2014 (546E9EB6) atikmdag.sys Thu Nov 20 21:30:27 2014 (546EA3C3) HWiNFO64A.SYS Sun Nov 23 11:24:07 2014 (54720A27) [/FONT]

http://www.carrona.org/drivers/driver.php?id=gdrv.sys
http://www.carrona.org/drivers/driver.php?id=netr28x.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RtNdPt630.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS

thanks for the reply!

Admin.zip (74.5 KB)
those are the files you asked for.
I want to add that I did experienced problems with my amd display drivers like "display driver stopped responding and has recovered". this is actually what started all my problems! before this problem showed up my pc run perfect for couple of weeks. this problem happened when I was using firefox. but I already made a clean install for my os. and the problems still happening..

HWMonitor.txt (47.7 KB)
I didn't understand which video stress tests you talked about I hope its what I just posted.
also windows update suggesting to install Microsoft Silverlight. should I install it?
thanks again!

usasma · Dec 13, 2014

I'm seeing a lot of disk errors in the Admin event log.
Please run these free diagnostics (starting with the disk/hard drive tests): Hardware Diagnostics
Hard drive diag is located here: Hardware Diagnostics - Hard Drive tests (if you can't run the bootable test, then try the Seagate SeaTools for Windows).

You'll also find the video tests (2 of them) on that page. Here's the links to them:
Hardware Diagnostics - Furmark
Hardware Diagnostics - More video tests

No signs of overheating in the HWMonitor report - that's good!

I haven't seen any problems with Silverlight - please install it.

elibugi12 · Dec 13, 2014

usasma said:
I'm seeing a lot of disk errors in the Admin event log.
Please run these free diagnostics (starting with the disk/hard drive tests): Hardware Diagnostics
Hard drive diag is located here: Hardware Diagnostics - Hard Drive tests (if you can't run the bootable test, then try the Seagate SeaTools for Windows).

You'll also find the video tests (2 of them) on that page. Here's the links to them:
Hardware Diagnostics - Furmark
Hardware Diagnostics - More video tests

No signs of overheating in the HWMonitor report - that's good!

I haven't seen any problems with Silverlight - please install it.

hey men thanks for your help
I ran memory test and everything is ok
my hard drive is seagate st1000dm003-1er162 hdd so I ran seatools dos or something like that and he wont recognize my hard drive
but the worst part is when I run the furmark video test. everything seems fine no overheating but just when the test was about to finish my pc freezes and I got dpc watchdog violation bsod. this specific bsod stock on 0% and wont restart my pc so I had to turn off my pc by holding the power button and that's why there isn't new dump files from the new bsod
if u know what happening please help me thanks!

usasma · Dec 14, 2014

Run the Seatools for Windows test from within Windows.
The BSOD could be from the Furmark test, or it could be from other problems.

If you pass the Seatools for Windows test on your hard drive - then I'd suspect the video card
If you don't pass the Seatools for Windows test - then I'd suspect the hard drive.

elibugi12 · Dec 14, 2014

usasma said:
Run the Seatools for Windows test from within Windows.
The BSOD could be from the Furmark test, or it could be from other problems.

If you pass the Seatools for Windows test on your hard drive - then I'd suspect the video card
If you don't pass the Seatools for Windows test - then I'd suspect the hard drive.

I had tasted my hard drive with hd tune pro and everything good the question is is this accurate software?

usasma · Dec 15, 2014

HD Tune is a good program (IMO), but I'm more familiar with Seatools - so I prefer it because of that.

elibugi12 · Dec 16, 2014

usasma said:
HD Tune is a good program (IMO), but I'm more familiar with Seatools - so I prefer it because of that.

Thanks for your great help!

Solved pc crashes in middle of game from bugcheck

elibugi12

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

elibugi12

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

elibugi12

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

elibugi12

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

elibugi12

New Member

My Computer

System One