Windows 8 and 8.1 Forums


BSOD WHEA_UNCORRECTABLE_ERROR, ntoskrnl.exe

  1. #11


    Posts : 16
    Windows 8


    I ran the Windows Memory Diagnostic Tool yesterday, as well, and it passed. What did you think of Mysers Briggs note about the CPU above? I've run it for two hours so far, with two workers to control heat. Should I run Prime95 for longer?

    This is a tough one. I've had this machine for a year and never gone longer than a few weeks without a BSOD. It has been HP repair twice, had the HDD replaced once, and I've factory restored it several times.

      My System SpecsSystem Spec

  2. #12


    Posts : 2,480
    Windows 10 Pro x64
      My System SpecsSystem Spec

  3. #13


    It seems the problem with manufacturer's is that they're reluctant to replace parts unless their diagnostics mention a fault. I don't find many hardware tests reliable, with the exception of HDD and RAM tests; as a result, I tend not to rely on those tests, but rather the evidence in the dump files. The choice is yours though, you can try more tests if you wish, I'm 99% certain it's your CPU.
      My System SpecsSystem Spec

  4. #14


    Posts : 16
    Windows 8


    Thanks MB! I'm going to run a longer stress test on the CPU and then call HP either way. The info from your earlier post is the evidence I need to argue the point.
      My System SpecsSystem Spec

  5. #15


    Posts : 16
    Windows 8


    I was on the phone with HP for 2 hours last night. I refused to reset to factory settings or send the computer in for software fixes and explained my long-standing problems. I was transferred to a supervisor, then to the AMS TCO Escalations Team or complaint dept. The representative remoted in, studied the Event Logs and found all critical errors were related to low power to the kernel. He ordered me a new a/c adapter. I'm not sure how this is supposed to affect BSODs that happen while on battery power but I'm willing to try it. I supposedly now have a single rep who will work with me until this is fixed. I'll keep you posted.

    Thanks again,

    Nick
      My System SpecsSystem Spec

  6. #16


    If the error happens when using the battery then it is no way related to the AC adapter...
    I assume he's referring to these events.

    Code:
    Event[497]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Processor-Power
      Date: 2014-10-24T16:25:12.897
      Event ID: 55
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: HP
      Description: 
    Processor 3 in group 0 exposes the following power management capabilities:
    
    Idle state type: ACPI Idle (C) States (2 state(s))
    
    Performance state type: ACPI Performance (P) / Throttle (T) States
    Nominal Frequency (MHz): 2401
    Maximum performance percentage: 100
    Minimum performance percentage: 33
    Minimum throttle percentage: 3
    I've looked further into this, although I cannot find the exact reason for it. Have you modified some options within the BIOS, such as SpeedStep?
    Due to the fact that I do not have a Kernel memory dump for one of your 0x124 crashes, I cannot find the temperatures for your computer. Do you crash when performing a particular activity? Can you monitor your temperatures with Speccy or HWmonitor.

    T states are old throttle states which are largely undocumented as they are uncommon, they're also no longer used with modern processors, so these can be completely ignored.

    P states are used by SpeedStep for Intel processors that consists of many power states, these lower the speeds and performance of a processor to generate less heat and use less power. This will change depending upon heat and power comsumption; although I don't see anything in your event log that shows the processor is being throttled at all.
    There's a lot of information on this, including a calculation that explains how power consumption is indentified, as well as how SpeedStep uses this calculation to alter the processor accordingly.

    You might want to try to reset the BIOS in case you have made any alterations, it might correct this problem. I still cannot see the AC adapter causing the problem, I have no idea where they're getting this information from.

    Code:
    Event[11065]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2014-12-11T17:08:22.281
      Event ID: 109
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: N/A
      User Name: N/A
      Computer: Baere
      Description: 
    The kernel power manager has initiated a shutdown transition.
    Code:
    Event[11041]:
      Log Name: System
      Source: Microsoft-Windows-Power-Troubleshooter
      Date: 2014-12-11T15:38:42.273
      Event ID: 1
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Baere
      Description: 
    The system has returned from a low power state.
    
    Sleep Time: ?2014?-?12?-?11T22:12:06.034347300Z
    Wake Time: ?2014?-?12?-?11T22:38:38.861094200Z
    
    Wake Source: Unknown
    Your laptop was in a low power sleep state for nearly half an hour, was this due to a timer with Windows or unknown? It could be temperature related.
    Are these two events related to manual work which you have done purposely or are they automatic and therefore a problem; if the latter then we seem to be looking at a CPU problem, most likely temperature related.

    Code:
    Event[7580]:
      Log Name: System
      Source: User32
      Date: 2014-11-23T12:47:50.557
      Event ID: 1074
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: S-1-5-21-1214943127-3233761971-4177106911-1002
      User Name: BAERE\USER
      Computer: Baere
      Description: 
    The process Explorer.EXE has initiated the shutdown of computer BAERE on behalf of user BAERE\USER for the following reason: Other (Planned)
     Reason Code: 0x80000000
     Shutdown Type: shutdown
     Comment:
    The reason code indicates the SHTDN_REASON_FLAG_PLANNED flag was enabled for whatever reason. This event should create a System State Data file, although it's not generated unless Windows Error Reporting is enabled.
    Double check that the WERS is ENABLED:

    Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

    Slightly off topic.

    I had a failing ASUS motherboard on my computer, in fact I still have it in this computer, I called ASUS and they said it was my RAM or HDD, I know for certain it isn't, but they refuse to do anything because they see BSODs being caused by RAM or failing drives... Meaning I'll have to buy a new motherboard at some point, one thing is for sure though; I'm not going with ASUS again.
    Last edited by Mysers Briggs; 17 Dec 2014 at 15:17.
      My System SpecsSystem Spec

  7. #17


    Posts : 16
    Windows 8


    Strangely enough, I haven't had a BSOD since the new A/C adapter arrived, that after two BSODs on 12/15 and two complete freezes that recorded no data on 12/16. I haven't put a meter on the adapters to see if they differ at all.

    I had made no changes to the BIOS, beyond changing boot order trying to get Memtest to run. Temperature has not been an issue. I sometimes find the machine running scheduled Host Services processes when idle with the fan blowing but it sits on a cooling stand at home. In normal use, it rarely breaks 60 degrees C or 70 in heavy usage. I have started the Windows Error Reporting Service for good measure.

    Thanks!

    Nick
      My System SpecsSystem Spec

  8. #18


    Posts : 2,480
    Windows 10 Pro x64


    That's very nice to hear.
      My System SpecsSystem Spec

  9. #19


    Posts : 16
    Windows 8


    Thanks!

    Sretni praznici!
      My System SpecsSystem Spec

  10. #20


    That's good to hear, I'm very surprised that the AC adapter was causing such issues. Any other problems let us know.
      My System SpecsSystem Spec

Page 2 of 4 FirstFirst 1234 LastLast
BSOD WHEA_UNCORRECTABLE_ERROR, ntoskrnl.exe
Related Threads
Solved Bsod whea_uncorrectable_error in BSOD Crashes and Debugging
Hey guys, After updating every driver I can find and doing a fresh install of windows 8.1 Pro, I am still having problems with WHEA_UNCORRECTABLE ERROR. I have also updated my BIOS and ran sfc scan, memtest, stress tested my CPU and GPU and ran chkdsk. Can anyone take a look at my crash...
As the title states I'm getting a whea_uncorrectable_error bsod. According to BlueScreenViewer it's these: hal.dll+37213 ntoskrnl.exe+1c6699 I have found the hal.dll error on the forums but not even google show a result for the ntoskrnl.exe error. I have recently upgraded my computer...
Bsod whea_uncorrectable_error (124) in BSOD Crashes and Debugging
Hello, I've had problems with my PC for a while. Used Windows 7 before, it oftenly crashed(especially while playing games). I used to get 0x124 BSOD. I thought it there might be a problem with cooling. My case was broken and one side couldn't be fully closed. I bought a new case, dusted away as...
I have read all the other related topics, yet they all involve asus drivers, which I don't have, or kaspersky files, which I don't use. I have been getting this bsod occasionally ever since I updated to windows 8.1 When using drivercheck programs, it keeps telling me intel chipset drivers...
I have been getting these inexplicable BSODs WHEA_UNCORRECTABLE_ERROR (Windows 8.1) for a while now. They happen randomly even if I'm just browsing the web to playing games. I have good cooling so my temps even while gaming never go beyond 45-50. It is always the following: hal.dll+37203 and...
WHEA_UNCORRECTABLE_ERROR BSOD help! in BSOD Crashes and Debugging
Edited for proper format! Hi, I recently moved my computer from one house to another and with now hardware/software changes I've been getting BSOD everyday since I set it up and running at the new house. I hadn't changed anything. I also checked to make sure everything was seated properly...
I just did a fresh install of win8 and I am getting these errors when running XBMC. I was hoping that someone here could help diagnose the issue. I only use this pc for an htpc, so I don't run other apps on there to know if it is only a problem with xbmc eden. Thanks
Eight Forums Android App Eight Forums IOS App Follow us on Facebook