Windows 8 and 8.1 Forums

Clock_watchdog_timeout

  1. #1


    Posts : 6
    Windows 8 Consumer Preview

    Clock_watchdog_timeout


    I saw another thread on this, but couldn't find the files GMan indicated to delete.


    Once or twice per night, my computer will freeze completely. Sometimes, I'll see a BSOD which briefly shows CLOCK_WATCHDOG_TIMEOUT.


    DxDiag is here:
    MGA dxdiag - Pastebin.com


    Here's what I've found in the minidump:
    MGA minidump - Pastebin.com
    (note: not sure why it says AMD 64 in the debugger title, I have an intel processor)


    Ran BlueScreenView, here are the results:
    http://pastehtml.com/view/bvj8764st.


    Thank you so much!

      My System SpecsSystem Spec

  2. #2


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Hi,

    Please run the tool in the top thread of this Crash subforum, then attach the zip of the files so I can run your dump file(s). Simply pasting a link to the text is of no help.

    Alternatively, you can Take Ownership of C:\Windows\Minidump to copy the files in there to any other folder, then zip and attach.
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8 Consumer Preview


    W8.zip attached.

    Thank you!
      My System SpecsSystem Spec

  4. #4


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by kadjar View Post
    W8.zip attached.

    Thank you!
    Probably being caused by these, so update or completely uninstall:

    Code:
    3: kd> lmvm wacommousefilter
    start             end                 module name
    fffff880`04306000 fffff880`0430e000   wacommousefilter   (deferred)             
        Image path: \SystemRoot\System32\drivers\wacommousefilter.sys
        Image name: wacommousefilter.sys
        Timestamp:        Fri Feb 16 13:12:17 2007 (45D5F401)
        CheckSum:         00005ACE
        ImageSize:        00008000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Code:
    3: kd> lmvm wacomvhid
    start             end                 module name
    fffff880`05018000 fffff880`0501aa00   wacomvhid   (deferred)             
        Image path: \SystemRoot\System32\drivers\wacomvhid.sys
        Image name: wacomvhid.sys
        Timestamp:        Mon Sep 21 19:29:14 2009 (4AB80C4A)
        CheckSum:         00010E49
        ImageSize:        00002A00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Code:
    3: kd> lmvm wacmoumonitor
    start             end                 module name
    fffff880`0426a000 fffff880`04273000   wacmoumonitor   (deferred)             
        Image path: \SystemRoot\System32\drivers\wacmoumonitor.sys
        Image name: wacmoumonitor.sys
        Timestamp:        Fri Oct 29 12:30:06 2010 (4CCAF68E)
        CheckSum:         00011EF6
        ImageSize:        00009000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    -------------

    Navigate to C:\Windows\System32\drivers and delete this driver:

    Code:
    3: kd> lmvm PxHlpa64
    start             end                 module name
    fffff880`0143c000 fffff880`01447e00   PxHlpa64   (deferred)             
        Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
        Image name: PxHlpa64.sys
        Timestamp:        Tue Jun 23 19:16:35 2009 (4A416253)
        CheckSum:         000111B7
        ImageSize:        0000BE00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    It will make your cd/dvd drive not work, very likely. We can fix that later after stable.

    Reboot.

    -----------

    Could be causing, so look to uninstall this software if necessary:

    Code:
    3: kd> lmvm AsrAppCharger
    start             end                 module name
    fffff880`03ce1000 fffff880`03ce8000   AsrAppCharger   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\AsrAppCharger.sys
        Image name: AsrAppCharger.sys
        Timestamp:        Fri Jun 11 02:37:12 2010 (4C11D998)
        CheckSum:         0000D555
        ImageSize:        00007000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    and the same goes for this:

    Code:
    3: kd> lmvm AsrCDDrv
    start             end                 module name
    fffff880`19c4c000 fffff880`19c54000   AsrCDDrv   (deferred)             
        Image path: \??\C:\Windows\SysWOW64\Drivers\AsrCDDrv.sys
        Image name: AsrCDDrv.sys
        Timestamp:        Mon Dec 13 22:34:49 2010 (4D06E5D9)
        CheckSum:         0000B43C
        ImageSize:        00008000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  5. #5


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Some other crashes are 0x124 hardware type. Still could be caused by any of the above, but it would be an excellent idea to also update the motherboard bios to latest and then set Optimized Defaults in bios and save.

    Quick question: This is a laptop, correct?
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    Windows 8 Consumer Preview


    Deleted wacommousefilter, wacomvhid, wacmoumonitor, and PxHlpa64, rebooted.

    CD drive is indeed no longer functioning.

    It is a desktop, actually.

    In Device Manager, Optiarc DVD RW (etc), Wacom Virtual Hid Driver, and Wacom Mouse Monitor are flagged.
      My System SpecsSystem Spec

  7. #7


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by kadjar View Post
    Deleted wacommousefilter, wacomvhid, wacmoumonitor, and PxHlpa64, rebooted.

    CD drive is indeed no longer functioning.

    It is a desktop, actually.

    In Device Manager, Optiarc DVD RW (etc), Wacom Virtual Hid Driver, and Wacom Mouse Monitor are flagged.
    Alright. I saw an Intel video driver and an AMD driver, so usually that's a laptop. What you should do is go into the bios and disable the onboard video. Then boot to Windows and install this update for the AMD card:

    AMD Catalyst 12.3 WHQL 64-bit download from Guru3D.com

    --------

    Use this manual method to fix the CD/DVD drive:

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

    --------

    As for the Wacom, try to find 2011 or 2012 drivers to install. If you can't find any like that, I would use a different mouse and disconnect that one, until all issues are resolved and we know the machine is perfectly stable.

    Later, if you re-attach and things go bad, you can be sure.
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    Windows 8 Consumer Preview


    Hello!

    Just wanted to say thank you for taking the time to help me out. I ended up deciding to downgrade to Windows 7 to resolve the issues, and also because there are some 3d drivers for my graphics card that require Windows 7. Hopefully, I won't run into the same issues!

    I'd highly recommend that you add a 'donate' or 'thanks' button for people like me to chip a bit your way to show our appreciation
      My System SpecsSystem Spec

  9. #9


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    You're very welcome!

    A little note though: Any video driver that works on Windows 7 can work on Windows 8. You might just have to install it using the device manager.
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Windows 8 Consumer Preview


    Ugh.. I installed Windows 7, and I'm still getting the same issue.

    Is it possible that the issue is hardware? A faulty core, perhaps? I ran a sensor test using RealTemp and Prime 95, and it caused a crash about 20% of the way in. (Real Temp - CPU temperature monitoring)

    I've attached the latest minidump. Thank you so much.
      My System SpecsSystem Spec

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Clock_watchdog_timeout
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