Windows 8 and 8.1 Forums


Netflix app crashes when the credits start to roll

  1. #1


    Posts : 2
    Windows 8.1 Pro (64-bit)

    Netflix app crashes when the credits start to roll


    I've been having constant problems with the official Netflix app on Windows 8.1 Pro. I must point out that this is the Netflix application we're talking about not using Netflix with Silverlight plugin and via browser. The latter option works just fine. The reason I prefer the application available from Windows Store over the browser option is that this way I can watch content in Super HD and with proper 5.1 sound. Okay, so the problem is that every time the credits start to roll and Netflix offers the next episode to watch or some other recommendations my laptop freezes and gives BSOD with the following error: VIDEO_SCHEDULER_INTERNAL_ERROR It seems to me that this is somehow related to the video drivers used. As you can probably see from the attachment I posted I've encountered this problem with different versions of Catalyst drivers. I haven't experienced this error using the Netflix app with a computer equipped with a Nvidia video card and the latest GeForce drivers so it seems to be a problem with Catalyst drivers and AMD cards specifically. I've also done some digging around the internet and it seems that I'm not the only one experiencing this very same problem. I wasn't, however, able to find a viable solution for this problem. Has anyone else here encountered this same problem? I've also attached the crash dumps with my post as instructed. It's from October but since there isn't any more recent stable drivers available from AMD as of yet, the problem is still the same.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I was just skimming through the unanswered posts and noticed this.
    Do you still need help with this problem?
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1 Pro (64-bit)


    Yes, I'm still experiencing this problem and any help would be greatly appreciated.
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Your UEFI/BIOS dates from 2012. Please check with Apple Software Update to see if there are any UEFI/BIOS updates available for your system. Please install all updates that you find, as there are other BootCamp drivers that appear to be older and may cause issues w/Win8.1

    E: drive has about 3% free space, I: drive has about 0.15% free space
    Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty). In this case the drives are so low on free space that BSOD's would be expected, especially when streaming things that have to be temporarily stored on the hard drive.

    Although the memory dumps blame video, they don't all blame your AMD drivers. As such, I'd try running Driver Verifier according to these instructions (to see if we can coax some more information out of the crashes): Driver Verifier Settings
    As the problem is associated with the NetFlix app - please be sure to run it when Driver Verifier is enabled.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    NOTE: For the Apple drivers, if they aren't available from Apple Software Update, then you can't update them. Please do not uninstall them as these are drivers that are needed.

    regi.sys Mon Apr 16 11:19:10 2007 (462393EE)
    InterVideo regi.sys driver
    http://www.carrona.org/drivers/driver.php?id=regi.sys

    DDCDrv.sys Tue Apr 8 03:50:11 2008 (47FB23B3)
    Nicomsoft Ltd WINI2C-DDC Kernel Mode Library Driver (also may be included with Lacie's BlueEye Pro Driver)
    http://www.carrona.org/drivers/driver.php?id=DDCDrv.sys

    IRFilter.sys Wed Jul 2 15:53:12 2008 (486BDCA8)
    IR Receiver Driver from Apple Inc.
    http://www.carrona.org/drivers/driver.php?id=IRFilter.sys

    TerraTecUsbHid.sys Tue Mar 16 03:41:15 2010 (4B9F361B)
    Unknown TerraTec device
    TerraTecUsbHid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    TerraTecUsbBda.sys Mon Oct 25 04:41:40 2010 (4CC542C4)
    Unknown TerraTec device
    TerraTecUsbBda.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    CS420x64.sys Thu Nov 11 19:04:13 2010 (4CDC847D)
    Cirrus Logic Hdaudio.sys Customization Filter [br]Most frequently found in Apple's BootCamp installations.
    http://www.carrona.org/drivers/driver.php?id=CS420x64.sys

    MacHALDriver.sys Fri Sep 23 21:57:09 2011 (4E7D38F5)
    Apple Mac HAL Driver
    http://www.carrona.org/drivers/driver.php?id=MacHALDriver.sys

    tap0901.sys Thu Nov 24 13:50:27 2011 (4ECE91F3)
    TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Thu Oct 23 19:56:47.381 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102414-20406-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 0:28:26.082
    Probably caused by :dxgmms1.sys ( dxgmms1!VidSchSubmitCommand+190a7 )
    BugCheck 119, {100000, 0, 1, ffffe001fe5eb000}
    BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
    Arguments: 
    Arg1: 0000000000100000, The subtype of the bugcheck:
    Arg2: 0000000000000000
    Arg3: 0000000000000001
    Arg4: ffffe001fe5eb000
    BUGCHECK_STR:  0x119
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x119_100000_UNKNOWN_dxgmms1!VidSchSubmitCommand
    CPUID:        "Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                     MBP81.88Z.0047.B27.1201241646
      BIOS Release Date             01/24/12
      Manufacturer                  Apple Inc.
      Product Name                  MacBookPro8,3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Oct 23 19:11:20.109 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102414-23640-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 6:33:16.811
    Probably caused by :dxgmms1.sys ( dxgmms1!VidSchSubmitCommand+190a7 )
    BugCheck 119, {100000, 0, 1, ffffe0010c1bf000}
    BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
    Arguments: 
    Arg1: 0000000000100000, The subtype of the bugcheck:
    Arg2: 0000000000000000
    Arg3: 0000000000000001
    Arg4: ffffe0010c1bf000
    BUGCHECK_STR:  0x119
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x119_100000_UNKNOWN_dxgmms1!VidSchSubmitCommand
    CPUID:        "Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                     MBP81.88Z.0047.B27.1201241646
      BIOS Release Date             01/24/12
      Manufacturer                  Apple Inc.
      Product Name                  MacBookPro8,3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Oct 23 12:18:31.055 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102314-25250-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 0:10:32.756
    Probably caused by :dxgmms1.sys ( dxgmms1!VidSchSubmitCommand+190a7 )
    BugCheck 119, {100000, 0, 1, ffffe0008419e000}
    BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
    Arguments: 
    Arg1: 0000000000100000, The subtype of the bugcheck:
    Arg2: 0000000000000000
    Arg3: 0000000000000001
    Arg4: ffffe0008419e000
    BUGCHECK_STR:  0x119
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x119_100000_UNKNOWN_dxgmms1!VidSchSubmitCommand
    CPUID:        "Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                     MBP81.88Z.0047.B27.1201241646
      BIOS Release Date             01/24/12
      Manufacturer                  Apple Inc.
      Product Name                  MacBookPro8,3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Oct 23 11:51:45.331 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102314-23750-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 0:31:53.033
    Probably caused by :dxgmms1.sys ( dxgmms1!VidSchSubmitCommand+190a7 )
    BugCheck 119, {100000, 0, 1, ffffe0005dff3000}
    BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
    Arguments: 
    Arg1: 0000000000100000, The subtype of the bugcheck:
    Arg2: 0000000000000000
    Arg3: 0000000000000001
    Arg4: ffffe0005dff3000
    BUGCHECK_STR:  0x119
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x119_100000_UNKNOWN_dxgmms1!VidSchSubmitCommand
    CPUID:        "Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                     MBP81.88Z.0047.B27.1201241646
      BIOS Release Date             01/24/12
      Manufacturer                  Apple Inc.
      Product Name                  MacBookPro8,3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Oct 23 10:31:48.058 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102314-23531-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 4:49:26.545
    Probably caused by :dxgmms1.sys ( dxgmms1!VidSchSubmitCommand+190a7 )
    BugCheck 119, {100000, 0, 1, ffffe0010850a000}
    BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
    Arguments: 
    Arg1: 0000000000100000, The subtype of the bugcheck:
    Arg2: 0000000000000000
    Arg3: 0000000000000001
    Arg4: ffffe0010850a000
    BUGCHECK_STR:  0x119
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x119_100000_UNKNOWN_dxgmms1!VidSchSubmitCommand
    CPUID:        "Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                     MBP81.88Z.0047.B27.1201241646
      BIOS Release Date             01/24/12
      Manufacturer                  Apple Inc.
      Product Name                  MacBookPro8,3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Thu Oct 23 05:38:54.705 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102314-23734-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 20:16:41.406
    Probably caused by :dxgmms1.sys ( dxgmms1!VidSchSubmitCommand+190a7 )
    BugCheck 119, {100000, 0, 1, ffffe0019b9f3000}
    BugCheck Info: VIDEO_SCHEDULER_INTERNAL_ERROR (119)
    Arguments: 
    Arg1: 0000000000100000, The subtype of the bugcheck:
    Arg2: 0000000000000000
    Arg3: 0000000000000001
    Arg4: ffffe0019b9f3000
    BUGCHECK_STR:  0x119
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: 0x119_100000_UNKNOWN_dxgmms1!VidSchSubmitCommand
    CPUID:        "Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                     MBP81.88Z.0047.B27.1201241646
      BIOS Release Date             01/24/12
      Manufacturer                  Apple Inc.
      Product Name                  MacBookPro8,3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct 19 23:42:12.733 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\102014-37625-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
    System Uptime:2 days 18:50:25.438
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Probably caused by :atikmdag.sys ( atikmdag+b129c )
    BugCheck 3B, {c0000005, fffff801694c029c, ffffd000294a57c0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801694c029c, Address of the instruction which caused the bugcheck
    Arg3: ffffd000294a57c0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID: 0x3B_atikmdag+b129c
    CPUID:        "Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2494
      BIOS Version                     MBP81.88Z.0047.B27.1201241646
      BIOS Release Date             01/24/12
      Manufacturer                  Apple Inc.
      Product Name                  MacBookPro8,3
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Thu Oct 23 19:56:47.381 2014 (UTC - 5:00)**************************
    regi.sys                    Mon Apr 16 11:19:10 2007 (462393EE)
    DDCDrv.sys                  Tue Apr  8 03:50:11 2008 (47FB23B3)
    IRFilter.sys                Wed Jul  2 15:53:12 2008 (486BDCA8)
    TerraTecUsbHid.sys          Tue Mar 16 03:41:15 2010 (4B9F361B)
    TerraTecUsbBda.sys          Mon Oct 25 04:41:40 2010 (4CC542C4)
    CS420x64.sys                Thu Nov 11 19:04:13 2010 (4CDC847D)
    MacHALDriver.sys            Fri Sep 23 21:57:09 2011 (4E7D38F5)
    tap0901.sys                 Thu Nov 24 13:50:27 2011 (4ECE91F3)
    cbfs3.sys                   Mon Apr  9 09:21:46 2012 (4F82E26A)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    TurboB.sys                  Wed May 30 16:10:44 2012 (4FC67EC4)
    RtsUStor.sys                Wed Aug 29 05:48:15 2012 (503DE55F)
    AppleBtBc.sys               Tue Oct 30 20:42:46 2012 (50907406)
    bcmwl664.sys                Tue Nov 13 19:35:49 2012 (50A2E765)
    TeeDriverx64.sys            Mon Feb 25 15:25:04 2013 (512BC8A0)
    b57nd60a.sys                Mon Aug  5 22:28:44 2013 (52005F5C)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    AppleMNT.sys                Mon Sep  2 10:15:16 2013 (52249D74)
    AppleHFS.sys                Mon Sep  2 10:15:18 2013 (52249D76)
    KeyAgent.sys                Mon Sep  2 11:17:11 2013 (5224ABF7)
    applemtp.sys                Fri Sep  6 13:34:57 2013 (522A1241)
    applemtm.sys                Fri Sep  6 13:34:57 2013 (522A1241)
    KeyMagic.sys                Tue Jan 14 17:05:54 2014 (52D5B4C2)
    AMDACPKSL.SYS               Tue Mar 11 19:49:44 2014 (531FA118)
    AtihdWB6.sys                Tue Mar 11 19:50:02 2014 (531FA12A)
    LHidFilt.Sys                Tue Mar 18 20:21:03 2014 (5328E2EF)
    LMouFilt.Sys                Tue Mar 18 20:21:03 2014 (5328E2EF)
    atikmpag.sys                Mon Sep 15 17:59:06 2014 (5417612A)
    atikmdag.sys                Mon Sep 15 18:21:08 2014 (54176654)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Sun Oct 19 23:42:12.733 2014 (UTC - 5:00)**************************
    atikmpag.sys                Mon Aug 11 21:33:58 2014 (53E96F06)
    atikmdag.sys                Mon Aug 11 22:37:53 2014 (53E97E01)
    
    http://www.carrona.org/drivers/driver.php?id=regi.sys
    http://www.carrona.org/drivers/driver.php?id=DDCDrv.sys
    http://www.carrona.org/drivers/driver.php?id=IRFilter.sys
    TerraTecUsbHid.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    TerraTecUsbBda.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=CS420x64.sys
    http://www.carrona.org/drivers/driver.php?id=MacHALDriver.sys
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys
    http://www.carrona.org/drivers/driver.php?id=cbfs3.sys
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
    http://www.carrona.org/drivers/driver.php?id=TurboB.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
    http://www.carrona.org/drivers/driver.php?id=AppleBtBc.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl664.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=b57nd60a.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=AppleMNT.sys
    http://www.carrona.org/drivers/driver.php?id=AppleHFS.sys
    http://www.carrona.org/drivers/driver.php?id=KeyAgent.sys
    applemtp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    applemtm.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=KeyMagic.sys
    http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
    http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
      My System SpecsSystem Spec

Netflix app crashes when the credits start to roll
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