Windows 8 and 8.1 Forums


BSOD SYSTEM_SERVICE_EXCEPTION bug check code: 0x0000003b

  1. #1


    Posts : 3
    Windows 8.1

    BSOD SYSTEM_SERVICE_EXCEPTION bug check code: 0x0000003b


    Dear Sir/Madam

    I am having trouble with my new notebook (Windows 8.1, 64bit), on which I keep getting BSOD errors. I tried solving the problem myself but I can't find any solution that eliminates the BSOD.

    Today I got a BSOD on startup saying: BSOD SYSTEM_SERVICE_EXCEPTION. BlueScreenView tells me that this error is caused by ntoskrnl.exe+14f1a0. I always get this error at least once a week and it almost always happens when I am starting up my notebook or when it comes out of sleep mode and it is not related to power saving settings in windows 8.1 cause I already did that and still keep getting BSOD errors.

    I have come here in the hope to solve this problem for good.

    Any help is very much appreciated.

    SF Diagnostic tool file:

    Attachment 54974



    BlueScreenView
    Attachment 54975

    Kind regards,

    Homer

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Please update drivers in red, and your Intelฎ Wireless WiFi Link Driver - Intelฎ Wireless WiFi Link Adapter driver.
    Code:
    tmp3E8F.tmp Sat Jul 26 15:29:37 2008  (488B26C1) 
    
    tmp3E8F.tmp - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    tmp32F6.tmp Sat Jul 26 15:29:37  2008 (488B26C1) 
    
    tmp32F6.tmp - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    tmp4100.tmp Sat Jul 26 15:29:37  2008 (488B26C1) 
    
    tmp4100.tmp - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    VMfilt64.sys Fri Jul 31 05:40:32  2009 (4A7267B0) 
    
    VMfilt64.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    PxHlpa64.sys Tue Apr 24 19:26:29 2012 (4F96E245)  
    Sonic CD/DVD driver (used by many different CD/DVD programs) 
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys 
    
    Rt630x64.sys Fri May 10 11:59:08  2013 (518CC4EC) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    AirplaneModeHid.sys Thu Jun 27  23:28:59 2013 (51CCAE9B) 
    Insyde Airplane Mode HID Mini-drive 
    http://www.carrona.org/drivers/driver.php?id=AirplaneModeHid.sys 
    
    intelppm.sys Thu Aug 22  10:46:35 2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    btmhsf.sys Fri Oct 18 13:06:19  2013 (5261162B) 
    Intel Proset Bluetooth HighSpeed Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=btmhsf.sys 
    
    ibtusb.sys Fri Oct 18 17:45:41 2013  (526157A5) 
    Intel(R) Wireless Bluetooth(R) Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=ibtusb.sys 
    
    iaStorA.sys Mon Oct 28 22:15:26  2013 (526ED3EE) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    dump_iaStorA.sys Mon Oct 28  22:15:26 2013 (526ED3EE) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys 
    
    RtsPer.sys Fri Nov 8 07:59:21  2013 (527C8BC9) 
    RealTek RTS PCIE READER Driver 
    http://www.carrona.org/drivers/driver.php?id=RtsPer.sys 
    
    TeeDriverx64.sys Wed Nov 27  18:56:32 2013 (52963250) 
    Intel Management Engine Interface driver 
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys 
    
    viahduaa.sys Mon Dec 16  06:58:10 2013 (52AE9672) 
    VIA High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=viahduaa.sys 
    
    SynTP.sys Fri Dec 20 18:45:21  2013 (52B48231) 
    Synaptic Touch Pad Driver 
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys 
    
    Smb_driver_Intel.sys Fri Dec 20  18:50:17 2013 (52B48359) 
    
    Smb_driver_Intel.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    LHidEqd.Sys Wed Mar 19 01:20:53 2014  (5328E2E5) 
    Logitech SetPoint Unifying KMDF HID Filter 
    http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys 
    
    LEqdUsb.Sys Wed Mar 19 01:20:55  2014 (5328E2E7) 
    Logitech SetPoint Unifying KMDF USB Filter 
    http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys 
    
    LMouFilt.Sys Wed Mar 19 01:21:03  2014 (5328E2EF) 
    Logitech SetPoint HID Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys 
    
    LHidFilt.Sys Wed Mar 19 01:21:03  2014 (5328E2EF) 
    Logitech SetPoint HID Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys 
    
    NETwbw02.sys Tue Jul 22 12:29:40  2014 (53CE3D14) 
    Intelฎ Wireless WiFi Link Driver - Intelฎ Wireless WiFi Link  Adapter 
    http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys 
    
    nvlddmkm.sys Sat Sep 13 21:59:50  2014 (5414A236) 
    nVidia Video drivers 
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys 
    
    nvvad64v.sys Thu Sep 25 17:39:23  2014 (5424372B) 
    NVIDIA Virtual Audio Driver 
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys 
    
    iwdbus.sys Sat Oct 4 02:31:12  2014 (542F3FD0) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    igdkmd64.sys Thu Oct 9 18:59:58  2014 (5436BF0E) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    NvStreamKms.sys Sat Nov 1 00:04:56 2014 (54541598)  
    nVidia Streaming Kernel service - may cause BSOD in  Win8.1 systems (found in May 2014). Date/TimeStamp: Tue Apr 29 20:59:44 2014  (53604B00) MAY NOT BE A PROBLEM, this is a tenative posting - Appears that  April 29 driver is a problem, July 2014 drivers seem OK 
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys 
    
    
    
    Debug session time:  Sun Dec 7 17:17:28.436 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\120714-5218-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days 0:00:07.112  
    Probably caused by : NETIO.SYS ( NETIO!KfdNotifyLayerEventToClientNoLock+90  ) 
    BugCheck 3B, {c0000005, fffff801118f009b, ffffd002009f9b60, 0}  
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION  (3b) 
    Bugcheck code 0000003B 
    Arguments: 
    Arg1: 00000000c0000005,  Exception code that caused the bugcheck 
    Arg2: fffff801118f009b, Address of  the instruction which caused the bugcheck 
    Arg3: ffffd002009f9b60, Address of  the context record for the exception that caused the bugcheck 
    Arg4:  0000000000000000, zero. 
    BUGCHECK_STR: 0x3B 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: svchost.exe 
    FAILURE_BUCKET_ID:  0x3B_NETIO!KfdNotifyLayerEventToClientNoLock 
    MaxSpeed: 2500  
    CurrentSpeed: 2494 
    BiosVersion = 4.6.5 
    BiosReleaseDate = 04/08/2014  
    SystemManufacturer = Notebook 
    SystemProductName = W35xSS_370SS  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Sat Dec 6 11:52:18.252 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\120614-6203-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days  15:08:24.963 
    *** ERROR: Module load completed but symbols could not be  loaded for NETwbw02.sys 
    Probably caused by : NETwbw02.sys 
    BugCheck C4,  {62, ffffe0003d150130, ffffe0003d175f00, 1} 
    BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION  (c4) 
    Bugcheck code 000000c4 
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)  
    Arguments: 
    Arg1: 0000000000000062, A driver has forgotten to free its  pool allocations prior to unloading. 
    Arg2: ffffe0003d150130, name of the  driver having the issue. 
    Arg3: ffffe0003d175f00, verifier internal structure  with driver information. 
    Arg4: 0000000000000001, total # of (paged+nonpaged)  allocations that weren't freed. 
    Type !verifier 3 drivername.sys for info on  the allocations 
    that were leaked that caused the bugcheck. 
    BUGCHECK_STR:  0xc4_62 
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID:  0xc4_62_LEAKED_POOL_IMAGE_NETwbw02.sys 
    MaxSpeed: 2500 
    CurrentSpeed: 2494  
    BiosVersion = 4.6.5 
    BiosReleaseDate = 04/08/2014 
    SystemManufacturer  = Notebook 
    SystemProductName = W35xSS_370SS  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Wed Dec 3 22:41:31.872 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\120314-6531-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days 5:24:32.583  
    Probably caused by : pci.sys 
    BugCheck 9F, {3, ffffe000c72c1060,  fffff802bdb62960, ffffe000c72d4670} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000003, A  device object has been blocking an Irp for too long a time 
    Arg2:  ffffe000c72c1060, Physical Device Object of the stack 
    Arg3:  fffff802bdb62960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the  Functional Device Object of the stack 
    Arg4: ffffe000c72d4670, The blocked  IRP 
    BUGCHECK_STR: 0x9F 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID: 0x9F_3_ACPI_IMAGE_pci.sys  
    MaxSpeed: 2500 
    CurrentSpeed: 2494 
    BiosVersion = 4.6.5  
    BiosReleaseDate = 04/08/2014 
    SystemManufacturer = Notebook  
    SystemProductName = W35xSS_370SS  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    Debug session time: Wed Dec 3 15:20:09.230 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\120314-7015-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days 0:15:32.940  
    Probably caused by : pci.sys 
    BugCheck 9F, {3, ffffe0018aedb060,  ffffd00020506960, ffffe001948e1c10} 
    BugCheck Info: DRIVER_POWER_STATE_FAILURE  (9f) 
    Bugcheck code 0000009F 
    Arguments: 
    Arg1: 0000000000000003, A  device object has been blocking an Irp for too long a time 
    Arg2:  ffffe0018aedb060, Physical Device Object of the stack 
    Arg3:  ffffd00020506960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the  Functional Device Object of the stack 
    Arg4: ffffe001948e1c10, The blocked  IRP 
    BUGCHECK_STR: 0x9F 
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT  
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID: 0x9F_3_IMAGE_pci.sys  
    MaxSpeed: 2500 
    CurrentSpeed: 2494 
    BiosVersion = 4.6.5  
    BiosReleaseDate = 04/08/2014 
    SystemManufacturer = Notebook  
    SystemProductName = W35xSS_370SS  
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``  
    
    
    
    
    --- E O J --- 2014 Dec 07 22:51:24 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Dec 07 22:51:24 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Dec 07 22:51:24 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    I have updated the following drivers:

    - Intel Wireless N 7260 adapter
    - Realtek PCIE Cardreader
    - Intel Wireless Bluetooth driver
    - Realtek PCIe GBE family Controller

    So far I did not have any BSOD except for last night at around 2 AM.
    Attachment 55014

    Will post any update here if I get a BSOD again.

    SF Diagnostic file from today:
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8.1


    Got a BSOD just after my last post when I wanted to adjust my energy settings on my notebook. Screen got blue and restarted instantly without collecting any crash data (there was blue screen for 1sec and it could not complete the data gathering).
      My System SpecsSystem Spec

  5. #5


    Posts : 2,480
    Windows 10 Pro x64


    Minidumps are inconclusive. Please enable Driver Verifier and wait for your system to crash. When it does, upload a fresh minidump.
    Using Driver Verifier to identify issues with Drivers - Windows 7 Help Forums
      My System SpecsSystem Spec

BSOD SYSTEM_SERVICE_EXCEPTION bug check code: 0x0000003b
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