Windows 8 and 8.1 Forums


BSOD error (didnt see what error name was in time)

  1. #1


    Posts : 17
    windows 8.1

    BSOD error (didnt see what error name was in time)


    i got a random BSOD about an hour ago. i have uploaded/provided a link to download the compressed the DMP file. i should also add that a week ago i got a separate BSOD, and was told the problem was AVG (antivirus). I have found 3 DMP files, the first two are related to the first BSOD i had a week ago. The last one is the one i just got, today. Please let me know when you have finished with the link so i can delete the DMP file. Thanks
    i dont know if todays BSOD has anything to do with this the previous two BSOD's last week. have also ran antivirus and have no virus.
    The link to download the DMP file is:
    https://www.dropbox.com/s/8tdm93jev18265l/120714-62296-01.zip?dl=0

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    This dump file also identified AVG as the culprit. Please remove it from the system using its uninstaller. AVG | Download tools and utilities
    I recommend running Avast or MSE for the time being.
    Code:
    CLVirtualDrive.sys Mon Dec 26 14:26:47 2011  (4EF87617) 
    CyberLink Virtual Device Driver 
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys 
    
    GEARAspiWDM.sys Thu May 3  21:56:17 2012 (4FA2E2E1) 
    CD-ROM Class Filter Driver by Gear  Software.[br]Also comes with iTunes 
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys 
    
    BtAudioBus.sys Fri Jun 15  05:17:09 2012 (4FDAA935) 
    IVT Bluetooth Audio Bus Driver for Windows 7 (IVT  BlueSolei) 
    http://www.carrona.org/drivers/driver.php?id=BtAudioBus.sys 
    
    IntcDAud.sys Tue Jun 19  16:40:51 2012 (4FE08F73) 
    Intel Graphics Media Accelerator HD Driver 
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys 
    
    HECIx64.sys Tue Jul 3 00:14:58  2012 (4FF21D62) 
    Intel Management Engine Interface 
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys 
    
    Rt630x64.sys Mon Jul 30 18:03:12  2012 (5016B040) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    IvtUrbBtFlt.sys Wed Aug 8  15:43:46 2012 (50226D12) 
    Ralink Bluetooth Stack 
    http://www.carrona.org/drivers/driver.php?id=IvtUrbBtFlt.sys 
    
    RTKVHD64.sys Mon Aug 27  07:57:17 2012 (503B0C3D) 
    Realtek High Definition Audio Function Driver  
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    WirelessButtonDriver64.sys Thu  Aug 30 05:11:29 2012 (503ED9E1) 
    HP wireless driver - 1st seen in Windows  8[br]Apparently related to various keyboard functions and FN key 
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys 
    
    dump_iaStorA.sys  Sun Sep 2 03:01:24 2012 (5042AFE4) 
    driver created to provide disk access  during crash dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys 
    
    iaStorA.sys Sun Sep 2  03:01:24 2012 (5042AFE4) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    SynTP.sys Wed Apr 24 02:34:23 2013  (5177288F) 
    Synaptic Touch Pad Driver 
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys 
    
    Smb_driver_Intel.sys Wed Apr 24  02:36:19 2013 (51772903) 
    
    Smb_driver_Intel.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    intelppm.sys Thu Aug 22 10:46:35 2013  (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    tap0901.sys Thu Aug 22 14:40:01  2013 (521606A1) 
    TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO 
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys 
    
    avgfwd6a.sys Thu Sep 26 09:44:43  2013 (5243E5EB) 
    AVG 
    http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys 
    
    igdkmd64.sys Thu Oct 31 19:28:01  2013 (5272A131) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    netr28x.sys Tue Nov 26 09:32:08  2013 (52945C88) 
    Ralink RT2860 series Wireless LAN Card (you may have a  different manufacturer) 
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys 
    
    rtbth.sys Fri Nov 29 04:13:06 2013  (52980642) 
    Ralink Bluetooth Adapter 
    http://www.carrona.org/drivers/driver.php?id=rtbth.sys 
    
    avgrkx64.sys Wed Jun 18 21:03:17  2014 (53A1E275) 
    AVG Anti-Rootkit Driver 
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys 
    
    avgdiska.sys Wed Jun 18 21:03:29  2014 (53A1E281) 
    AVG Disk Driver 
    http://www.carrona.org/drivers/driver.php?id=avgdiska.sys 
    
    avgidsha.sys Wed Jun 18 21:03:31  2014 (53A1E283) 
    AVG IDS Application Activity Monitor Helper Driver 
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys 
    
    avgtpx64.sys Mon Jun 30 13:15:17  2014 (53B146C5) 
    Driver for AVG Secure Search 
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys 
    
    avgloga.sys Fri Jul 18 15:53:20  2014 (53C926D0) 
    AVG Logging Driver 
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys 
    
    avgldx64.sys Thu Aug 28 21:47:21  2014 (53FF8749) 
    AVG AVI Loader Driver 
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys 
    
    avgwfpa.sys Wed Sep 24 21:03:37  2014 (54231589) 
    AVG Firewall driver 
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys 
    
    avgmfx64.sys Sun Oct 5 21:41:36  2014 (54319EF0) 
    AVG Mini-Filter Resident Anti-Virus Shield 
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys 
    
    avgidsdrivera.sys Wed Oct 29  21:35:10 2014 (54514F7E) 
    AVG IDS Application Activity Monitor Driver 
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys 
    
    
    
    Debug session time:  Sun Dec 7 18:28:50.201 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\120714-62296-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 3 days  19:31:46.020 
    *** WARNING: Unable to verify timestamp for avgwfpa.sys 
    ***  ERROR: Module load completed but symbols could not be loaded for avgwfpa.sys  
    Probably caused by : avgwfpa.sys ( avgwfpa+82a8 ) 
    BugCheck 4E, {7,  2961c, 1, 0} 
    BugCheck Info: PFN_LIST_CORRUPT (4e)  
    Bugcheck code 0000004E 
    Arguments: 
    Arg1: 0000000000000007, A driver  has unlocked a page more times than it locked it 
    Arg2: 000000000002961c,  page frame number 
    Arg3: 0000000000000001, current share count 
    Arg4:  0000000000000000, 0 
    BUGCHECK_STR: 0x4E_7 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x4E_7_avgwfpa+82a8 
    MaxSpeed: 2200 
    CurrentSpeed:  2195 
    BiosVersion = F.37 
    BiosReleaseDate = 05/16/2013  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = HP 650 Notebook  PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2014 Dec 07 21:16:11 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Dec 07 21:16:11 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Dec 07 21:16:11 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 17
    windows 8.1


    Quote Originally Posted by softwaremaniac View Post
    This dump file also identified AVG as the culprit. Please remove it from the system using its uninstaller. AVG | Download tools and utilities
    I recommend running Avast or MSE for the time being.
    Code:
    CLVirtualDrive.sys Mon Dec 26 14:26:47 2011  (4EF87617) 
    CyberLink Virtual Device Driver 
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys 
    
    GEARAspiWDM.sys Thu May 3  21:56:17 2012 (4FA2E2E1) 
    CD-ROM Class Filter Driver by Gear  Software.[br]Also comes with iTunes 
    http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys 
    
    BtAudioBus.sys Fri Jun 15  05:17:09 2012 (4FDAA935) 
    IVT Bluetooth Audio Bus Driver for Windows 7 (IVT  BlueSolei) 
    http://www.carrona.org/drivers/driver.php?id=BtAudioBus.sys 
    
    IntcDAud.sys Tue Jun 19  16:40:51 2012 (4FE08F73) 
    Intel Graphics Media Accelerator HD Driver 
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys 
    
    HECIx64.sys Tue Jul 3 00:14:58  2012 (4FF21D62) 
    Intel Management Engine Interface 
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys 
    
    Rt630x64.sys Mon Jul 30 18:03:12  2012 (5016B040) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    IvtUrbBtFlt.sys Wed Aug 8  15:43:46 2012 (50226D12) 
    Ralink Bluetooth Stack 
    http://www.carrona.org/drivers/driver.php?id=IvtUrbBtFlt.sys 
    
    RTKVHD64.sys Mon Aug 27  07:57:17 2012 (503B0C3D) 
    Realtek High Definition Audio Function Driver  
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    WirelessButtonDriver64.sys Thu  Aug 30 05:11:29 2012 (503ED9E1) 
    HP wireless driver - 1st seen in Windows  8[br]Apparently related to various keyboard functions and FN key 
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys 
    
    dump_iaStorA.sys  Sun Sep 2 03:01:24 2012 (5042AFE4) 
    driver created to provide disk access  during crash dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys 
    
    iaStorA.sys Sun Sep 2  03:01:24 2012 (5042AFE4) 
    Intel RST (Rapid Storage Technology) driver 
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    SynTP.sys Wed Apr 24 02:34:23 2013  (5177288F) 
    Synaptic Touch Pad Driver 
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys 
    
    Smb_driver_Intel.sys Wed Apr 24  02:36:19 2013 (51772903) 
    
    Smb_driver_Intel.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    intelppm.sys Thu Aug 22 10:46:35 2013  (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    tap0901.sys Thu Aug 22 14:40:01  2013 (521606A1) 
    TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO 
    http://www.carrona.org/drivers/driver.php?id=tap0901.sys 
    
    avgfwd6a.sys Thu Sep 26 09:44:43  2013 (5243E5EB) 
    AVG 
    http://www.carrona.org/drivers/driver.php?id=avgfwd6a.sys 
    
    igdkmd64.sys Thu Oct 31 19:28:01  2013 (5272A131) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    netr28x.sys Tue Nov 26 09:32:08  2013 (52945C88) 
    Ralink RT2860 series Wireless LAN Card (you may have a  different manufacturer) 
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys 
    
    rtbth.sys Fri Nov 29 04:13:06 2013  (52980642) 
    Ralink Bluetooth Adapter 
    http://www.carrona.org/drivers/driver.php?id=rtbth.sys 
    
    avgrkx64.sys Wed Jun 18 21:03:17  2014 (53A1E275) 
    AVG Anti-Rootkit Driver 
    http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys 
    
    avgdiska.sys Wed Jun 18 21:03:29  2014 (53A1E281) 
    AVG Disk Driver 
    http://www.carrona.org/drivers/driver.php?id=avgdiska.sys 
    
    avgidsha.sys Wed Jun 18 21:03:31  2014 (53A1E283) 
    AVG IDS Application Activity Monitor Helper Driver 
    http://www.carrona.org/drivers/driver.php?id=avgidsha.sys 
    
    avgtpx64.sys Mon Jun 30 13:15:17  2014 (53B146C5) 
    Driver for AVG Secure Search 
    http://www.carrona.org/drivers/driver.php?id=avgtpx64.sys 
    
    avgloga.sys Fri Jul 18 15:53:20  2014 (53C926D0) 
    AVG Logging Driver 
    http://www.carrona.org/drivers/driver.php?id=avgloga.sys 
    
    avgldx64.sys Thu Aug 28 21:47:21  2014 (53FF8749) 
    AVG AVI Loader Driver 
    http://www.carrona.org/drivers/driver.php?id=avgldx64.sys 
    
    avgwfpa.sys Wed Sep 24 21:03:37  2014 (54231589) 
    AVG Firewall driver 
    http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys 
    
    avgmfx64.sys Sun Oct 5 21:41:36  2014 (54319EF0) 
    AVG Mini-Filter Resident Anti-Virus Shield 
    http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys 
    
    avgidsdrivera.sys Wed Oct 29  21:35:10 2014 (54514F7E) 
    AVG IDS Application Activity Monitor Driver 
    http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys 
    
    
    
    Debug session time:  Sun Dec 7 18:28:50.201 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\120714-62296-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 3 days  19:31:46.020 
    *** WARNING: Unable to verify timestamp for avgwfpa.sys 
    ***  ERROR: Module load completed but symbols could not be loaded for avgwfpa.sys  
    Probably caused by : avgwfpa.sys ( avgwfpa+82a8 ) 
    BugCheck 4E, {7,  2961c, 1, 0} 
    BugCheck Info: PFN_LIST_CORRUPT (4e)  
    Bugcheck code 0000004E 
    Arguments: 
    Arg1: 0000000000000007, A driver  has unlocked a page more times than it locked it 
    Arg2: 000000000002961c,  page frame number 
    Arg3: 0000000000000001, current share count 
    Arg4:  0000000000000000, 0 
    BUGCHECK_STR: 0x4E_7 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x4E_7_avgwfpa+82a8 
    MaxSpeed: 2200 
    CurrentSpeed:  2195 
    BiosVersion = F.37 
    BiosReleaseDate = 05/16/2013  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = HP 650 Notebook  PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2014 Dec 07 21:16:11 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Dec 07 21:16:11 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Dec 07 21:16:11 PM  _88-dbug Copyright 2012 Sysnative Forums
    are you sure its AVG? as someone else told me it was probably due to a driver being faulty. also why is CL virtual drive in red? is this a problem? thanks
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    It is indeed due to a driver. AVG's driver to be exact. Do you see the Probably caused by: avgvfpa.sys line? That's your proof. The driver in red is out dated and not supported by Windows 8(.1). I would recommend looking for an update.
      My System SpecsSystem Spec

  5. #5


    Posts : 17
    windows 8.1


    Quote Originally Posted by softwaremaniac View Post
    It is indeed due to a driver. AVG's driver to be exact. Do you see the Probably caused by: avgvfpa.sys line? That's your proof. The driver in red is out dated and not supported by Windows 8(.1). I would recommend looking for an update.
    thank you. do i NEED to update the driver in red? is it anything critical to my laptop? i will install Avast antivirus.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    No, not for the time being. Please do, and do not hesitate to post back should you have any questions or should any problems arise.
      My System SpecsSystem Spec

  7. #7


    Posts : 17
    windows 8.1


    Quote Originally Posted by softwaremaniac View Post
    No, not for the time being. Please do, and do not hesitate to post back should you have any questions or should any problems arise.
    "not for the time being"? will i ever need to or just not worry? thanks
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    Well, if it isn't bugging you, you don't need to, but if you want to be sure, just look for an update and get it done.
      My System SpecsSystem Spec

  9. #9


    Posts : 17
    windows 8.1


    Quote Originally Posted by softwaremaniac View Post
    Well, if it isn't bugging you, you don't need to, but if you want to be sure, just look for an update and get it done.
    can i update it within the laptop, i.e. through control panel? if so, how? thanks a lot
      My System SpecsSystem Spec

  10. #10


    Posts : 2,480
    Windows 10 Pro x64


    I think that's part of Cyberlink Power2Go package. Look for an updated version of that on the Net.
      My System SpecsSystem Spec

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