Windows 8 and 8.1 Forums

Driver_power_state_failure

  1. #1


    Posts : 10
    Windows 8.1

    Driver_power_state_failure


    Hope someone can help me on this one! I just started getting this BSOD when I try to put my computer to sleep after using it for awhile. But just after rebooting it works just fine. I can not put it to sleep and at times it will affect the complete shutdown also. Attached is the info zip file that was created. I have a ASUS Laptop with Windows 8.1 with the latest updates. Thanks

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi TJisRet & Welcome to the forums ^_^,

    I am extremely sorry for the delayed response
    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    0: kd> !irp ffffe001dd7fbb80
    Irp is active with 5 stacks 4 is current (= 0xffffe001dd7fbd28)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 ffffe001da9e1050 00000000 fffff800059f0b48-ffffe001de45c4f0 Success Error Cancel pending
           Unable to load image \SystemRoot\system32\DRIVERS\Rt630x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt630x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt630x64.sys
     \Driver\RTL8168 nt!PopSystemIrpCompletion
       Args: 00014400 00000000 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe001de45c4f0    
       Args: 00000000 00000000 00000000 00000000
    It seems that your Realtek RTL8168 Gigabit Ethernet controller's driver is causing the problem here. Let's check the driver's date -
    Code:
    0: kd> lmvm rt630x64
    start             end                 module name
    fffff801`ed452000 fffff801`ed520000   Rt630x64 T (no symbols)           
        Loaded symbol image file: Rt630x64.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt630x64.sys
        Image name: Rt630x64.sys
        Timestamp:        Mon Sep 09 12:17:07 2013 (522D6EEB)
        CheckSum:         000D2B4A
        ImageSize:        000CE000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    More than a year old. I would suggest you to update this driver ASAP. If no update is present at the manufacturer of the laptop, kindly check at Realtek's website

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    Windows 8.1

    Taken care of!!


    Thanks for the help. I updated the Realtek Driver straight from there webite and since I done so I have not had the problem.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by TJisRet View Post
    Thanks for the help. I updated the Realtek Driver straight from there webite and since I done so I have not had the problem.
    Glad to hear that the issue has been solved ^_^
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Windows 8.1

    It's Back


    Hope you get this but my troubles has come back the same thing all over again! It was good for one day or so but then it started again. I uploaded a new Info Zip file the crashes on the 10 and 11 of Dec was before I upgraded the Realtek Network Driver but the ones date on the 13th of Dec are after the Driver upgrade. Could you please look at this again and see if you can find something else out? This is getting madding!
      My System SpecsSystem Spec

  6. #6


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi TJisRet ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    Code:
    1: kd> !irp ffffe001a613a010
    Irp is active with 2 stacks 2 is current (= 0xffffe001a613a128)
     No Mdl: No System Buffer: Thread ffffe001a5f85040:  Irp stack trace.  
    Flags = 00000000
    ThreadListEntry.Flink = ffffe001a5f85698
    ThreadListEntry.Blink = ffffe001a5f85698
    IoStatus.Status = c00000bb
    IoStatus.Information = 00000000
    RequestorMode = 00000000
    Cancel = 00
    CancelIrql = 0
    ApcEnvironment = 00
    UserIosb = ffffd000224ab730
    UserEvent = ffffd000224ab740
    Overlay.AsynchronousParameters.UserApcRoutine = 00000000
    Overlay.AsynchronousParameters.UserApcContext = 00000000
    Overlay.AllocationSize = 00000000 - 00000000
    CancelRoutine = 00000000   
    UserBuffer = 00000000
    &Tail.Overlay.DeviceQueueEntry = ffffe001a613a088
    Tail.Overlay.Thread = ffffe001a5f85040
    Tail.Overlay.AuxiliaryBuffer = 00000000
    Tail.Overlay.ListEntry.Flink = 00000000
    Tail.Overlay.ListEntry.Blink = 00000000
    Tail.Overlay.CurrentStackLocation = ffffe001a613a128
    Tail.Overlay.OriginalFileObject = 00000000
    Tail.Apc = 00000000
    Tail.CompletionKey = 00000000
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
       Args: 00000000 00000000 00000000 00000000
    >[ 1b,17]   0  0 ffffe001a4bc9050 00000000 00000000-00000000    
            \Driver\tunnel
       Args: 00000000 00000000 00000000 00000000
    The Tunnel.sys driver is blamed here which is a part of Windows and hence chance of it being at fault is extremely less. Kindly follow the below instructions, one step at a time and then playing the waiting game -

    1. Kindly remove NetGroup Packet Filter by WinPcap since it's driver is extremely old.
    2. Kindly remove all of your ASUS Bloatware which is present on the system.
    3. Kindly remove your Netgear Genie software and see if it stops the BSOD or not.
    4. In case the problem is still not solved, kindly remove your Norton using this **TOOL**. Once you uninstall Norton, make sure that you turn on Windows Defender. Once the system has stabilised, you are free to install any Antivirus.



    Let me know how it goes ^_^
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    Windows 8.1


    I understand what you are saying but uninstalling that winpcap software I can not just figure out! The driver is in use and it is not listed in the installed program list. Tried looking in services and did not find Netgroup.
      My System SpecsSystem Spec

  8. #8


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by TJisRet View Post
    I understand what you are saying but uninstalling that winpcap software I can not just figure out! The driver is in use and it is not listed in the installed program list. Tried looking in services and did not find Netgroup.
    Hi TJisRet ^_^,

    Could you please see if there is any software which could tamper with the Networking of Windows like VPN Software, Bandwidth Monitor, Network Monitor etc? Could you see anything related to Internet/Network in Add/Remove?

    -Pranav
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    Windows 8.1


    Appreciate the help! I uninstalled Netgear Genie and that seems to taken of it and since I have uninstalled it about 4 Days ago I have not had one crash or any problems at all. I was surprised that took care of it because Genie has been pretty stable for me in the past. I still can not find the software that installed Winpcap on my system but that is for another day. Other then Netgear Genie I have no other network monitoring software. Have a good Christmas!
      My System SpecsSystem Spec

  10. #10


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by TJisRet View Post
    Appreciate the help! I uninstalled Netgear Genie and that seems to taken of it and since I have uninstalled it about 4 Days ago I have not had one crash or any problems at all. I was surprised that took care of it because Genie has been pretty stable for me in the past. I still can not find the software that installed Winpcap on my system but that is for another day. Other then Netgear Genie I have no other network monitoring software. Have a good Christmas!
    Glad to hear that the problem has been solved. By the way look who is associated with the WinPcap Library in your system -
    NETGEAR Forums - View Single Post - NetGenie on windows 8.1


    -Pranav
      My System SpecsSystem Spec

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