Windows 8 and 8.1 Forums


Random freeze - tried different options

  1. #1


    Posts : 6
    Windows 8 Consumer Preview

    Random freeze - tried different options


    Hello!

    I have a huge problem for a few weeks now. I'm useing an Asus notebook, an X5DIE, and it freezes randomly. I have read the forum, if you found some solution, but is havent found any usable tricks.
    A have already tried to change the system preformance to maximum in advanced system options, i already tried disableing the drive optimization, i updated all the drivers for my laptop, but nothing works.
    At first i thought that might be the touchpad it is, so i disabled it in the bios, but it doesnt even worked.
    I even updated bios.

    You are the only hope for me. I run the test, that is needed, hope you find something, which solves my problem, and its not a hardware problem.
    Thanks in advance

    weinie4

      My System SpecsSystem Spec

  2. #2


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Hi,

    Same as almost all the others with freeze issues. All missing co-processor driver (power management). That means you haven't installed the chipset drivers for your MCP79 NVIDIA nForce motherboard yet.

    Code:
    Coprocessor    PCI\VEN_10DE&DEV_0AA3&SUBSYS_1FA71043&REV_B1\3&267A616A&1&1D
    Install the latest and use the device manager if necessary. It will be in the extracted SMBus folder. It wil also have a storage driver you should install.

    It's probably on ASUS' site for your model. Win 7 x64
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8 Consumer Preview


    Downloaded the new driver, hopfully it solves the problem. Thank you very much for the very quick answer
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    Windows 8 Consumer Preview

    Still not working


    The notebook still freezes. The cursor stops, and a few seconds later even disappear from the screen. Often make some freezed noise. The same symptoms as before :\
    Any new ideas?
      My System SpecsSystem Spec

  5. #5


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Quote Originally Posted by weinie4 View Post
    The notebook still freezes. The cursor stops, and a few seconds later even disappear from the screen. Often make some freezed noise. The same symptoms as before :\
    Any new ideas?
    Boot the machine to safe mode + networking. Use it to surf the web or just let it sit there. Leave it in this mode for as long as you are satisfied there are no more freezes. If it is all well and good here, you do not have a hardware problem.

    If that test is successful, look at your services and applications starting with Windows for one of them to be the culprit.

    I would uninstall all ASUS software. Also, I would set Optimized Defaults in the bios.
      My System SpecsSystem Spec

  6. #6


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    I also noticed you have an Elantech input device without the proprietary driver installed. I would check on this as well and install the driver:

    Code:
    Hardware Type    ELAN PS/2 Port Smart-Pad
    Number of Buttons    0
    Status    OK
    PNP Device ID    ACPI\ETD0001\4&2F22FCD4&0
    Power Management Supported    No
    Double Click Threshold    Not Available
    Handedness    Not Available
    IRQ Channel    IRQ 12
    Driver    c:\windows\system32\drivers\i8042prt.sys (6.2.8250.0, 108,50 KB (111 104 bytes), 2012.02.18. 5:35)
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8 Consumer Preview


    In safe mode it stable now for 4 hours - quite good.
    I searched the net for any good touchpad driver, but nothing yet - the problem was the same with the original driver. Now works with default microsoft, but multitouch doesnt.
    Does it help, if i run the setup as administrator?

    Also cleaned up the asus mess - all the asus programs.
      My System SpecsSystem Spec

  8. #8


    Solo.
    Posts : 2,159
    Windows 10 Pro 64-bit


    Hi Weinie
    I also have ASUS but other older type (K42F). Running WCP 64-bit. ASUS native driver for touchpad works fine with it.
    Btw, On installing any driver most likely you are prompted by UAC for elevated mode, by clicking yes then it runs under administrator privilege.
    My ASUS initially did have problem when forcing all factory drivers to install. Then I tried reinstall WCP and just pick few native driver from ASUS and leave the rest handled by microsoft driver included in WCP install DVD.
    I found it works better now.


    Kevin.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8 Consumer Preview


    Updated realtek driver, elantech touchpad, and ATK package, the system is stable for 7 hours now. Seems the problem is solved. Thank you for the assistance. Hopefully stays unfreezed for another 7 hours, and then i will be statisfied.
      My System SpecsSystem Spec

  10. #10


    Solo.
    Posts : 2,159
    Windows 10 Pro 64-bit


    Good to know it.
      My System SpecsSystem Spec

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