Windows 8 and 8.1 Forums

Lenovo Yoga 13 - BSOD

  1. #1


    Posts : 1
    Windows 8.1

    Lenovo Yoga 13 - BSOD


    I keep getting this at least once to twice a day.

    After trying to run PERFMON /REPORT several times in both local administrator and my account, I keep receiving the following error:
    An error occured while attempting to generate the report. The operator or administrator has refused the request.
    ท OS - Windows 8.1
    ท x64
    ท What was original installed OS on system? Windows 8
    ท Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail version I purchased
    ท 1 year
    ท Re-install OS 11/6/14

    ท CPU - Quad core i5-3337U CPU @ 1.80ghz
    Video Card - Intel HD Graphics 4000
    ท MotherBoard
    ท Power Supply - brand & wattage (if laptop, skip this one)

    ท Lenovo Yoga 13
    Laptop



    Event 10, EnhancedStorage-EhStorTcgDrv

    A TCG Command has returned an error.
    Desc: AuthenticateSession
    Param1: 0x1
    Param2: 0x60000001C
    Param3: 0x900000006
    Param4: 0x0
    Status: 0x1






    BSOD Event Log
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-HAL" Guid="{63D1E632-95CC-4443-9312-AF927761D52A}" />

    <EventID>13</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2014-12-02T03:07:38.077441100Z" />

    <EventRecordID>17200</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="8" />







    Last edited by Jamesavery; 01 Dec 2014 at 23:18. Reason: uploading bsod diag tool

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    You have a Realtek RTL8723AU Wireless LAN 802.11n USB 2.0 Network Adapter:
    I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
    These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have the latest Win8/8.1 drivers - DO NOT use older drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    Lot's of Windows Updates failures in the WER section of the MSINFO32 report. If the problems continue, please post over in the https://www.eightforums.com/windows-updates-activation/ for further expert assistance with this issue.

    Both of the memory dumps point to networking issues, one to the wireless and one to a USB device - so it's most likely an issue with the wireless USB adapter. Please remove the adapter and it's software -then test the system to see if that stops the BSOD's. (connect to the internet with a wire, or with a wireless PCI/PCIe card that plugs into a slot on the motherboard).

    Please uninstall the Magic Control program as it's driver dates from 2011 and it may not be compatible w/Win8.1

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    LhdX64.sys Mon Jan 11 10:06:58 2010 (4B4B3E92)
    Lenovo HD Disk Driver
    http://www.carrona.org/drivers/driver.php?id=LhdX64.sys

    mctkmdldr64.sys Fri Apr 8 04:35:33 2011 (4D9EC8D5)
    Kernel Mode Driver for Magic Control Technology
    mctkmdldr64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    The drivers that are struckout don't have updates available (AFAIK).
    DO NOT delete them, just leave them be.



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Nov 14 00:10:34.312 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\111314-7796-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 10:17:16.119
    *** ERROR: Module load completed but symbols could not be loaded for nwifi.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by :usbccgp.sys
    BugCheck 9F, {4, 12c, ffffe000c62e6040, fffff8026147c980}
    BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
    Arguments: 
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 000000000000012c, Timeout in seconds.
    Arg3: ffffe000c62e6040, The thread currently holding on to the Pnp lock.
    Arg4: fffff8026147c980, nt!TRIAGE_9F_PNP on Win7 and higher
    BUGCHECK_STR:  0x9F
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x9F_4_rtwlanu_IMAGE_usbccgp.sys
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  66CN55WW
      BIOS Release Date             02/28/2013
      Manufacturer                  LENOVO
      Product Name                  20175
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sun Nov  2 12:24:53.850 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\110214-7375-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 13:58:19.657
    *** WARNING: Unable to verify timestamp for rtwlanu.sys
    *** ERROR: Module load completed but symbols could not be loaded for rtwlanu.sys
    Probably caused by :rtwlanu.sys ( rtwlanu+25948 )
    BugCheck 7F, {8, ffffd001d2d88130, ffffd001d2da3ff0, fffff80079b30d87}
    BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
    Arguments: 
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: ffffd001d2d88130
    Arg3: ffffd001d2da3ff0
    Arg4: fffff80079b30d87
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x7f_8_rtwlanu+25948
    CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 1796
      BIOS Version                  66CN55WW
      BIOS Release Date             02/28/2013
      Manufacturer                  LENOVO
      Product Name                  20175
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Nov 14 00:10:34.312 2014 (UTC - 5:00)**************************
    LhdX64.sys                  Mon Jan 11 10:06:58 2010 (4B4B3E92)
    mctkmdldr64.sys             Fri Apr  8 04:35:33 2011 (4D9EC8D5)
    ctxusbm.sys                 Fri Feb  3 09:36:13 2012 (4F2BF0DD)
    AcpiVpc.sys                 Mon May 14 21:18:53 2012 (4FB1AEFD)
    IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    ALSysIO64.sys               Tue Mar  5 16:50:34 2013 (513668AA)
    RtkBtfilter.sys             Wed Jul  3 03:09:27 2013 (51D3CE27)
    CHDRT64.sys                 Wed Jul 10 04:32:27 2013 (51DD1C1B)
    SynTP.sys                   Tue Aug 20 14:57:12 2013 (5213BC08)
    Smb_driver_Intel.sys        Tue Aug 20 14:59:51 2013 (5213BCA7)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
    DptfDevPch.sys              Mon Oct 14 21:42:53 2013 (525C9D9D)
    DptfDevProc.sys             Mon Oct 14 21:42:56 2013 (525C9DA0)
    DptfManager.sys             Mon Oct 14 21:42:59 2013 (525C9DA3)
    
    .....Windows 8.1 was released at this point.....
    
    rtwlanu.sys                 Tue Nov 12 21:28:27 2013 (5282E3CB)
    RtsUVStor.sys               Thu Jan  2 22:12:15 2014 (52C62A8F)
    iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
    btmaux.sys                  Wed Mar 26 04:15:03 2014 (53328C87)
    mctkmd64.sys                Tue May 13 03:57:48 2014 (5371D07C)
    mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
    mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
    MBAMSwissArmy.sys           Fri Sep 19 18:14:07 2014 (541CAAAF)
    igdkmd64.sys                Fri Sep 26 09:42:04 2014 (54256D2C)
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sun Nov  2 12:24:53.850 2014 (UTC - 5:00)**************************
    agp440.sys                  Thu Aug 22 07:39:35 2013 (5215F877)
    nv_agp.sys                  Thu Aug 22 07:39:38 2013 (5215F87A)
    ax88179_178a.sys            Fri Jan 24 02:39:11 2014 (52E2189F)
    
    http://www.carrona.org/drivers/driver.php?id=LhdX64.sys
    http://www.carrona.org/drivers/driver.php?id=mctkmdldr64.sys
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
    http://www.carrona.org/drivers/driver.php?id=AcpiVpc.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=ALSysIO64.sys
    http://www.carrona.org/drivers/driver.php?id=RtkBtfilter.sys
    http://www.carrona.org/drivers/driver.php?id=CHDRT64.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevPch.sys
    http://www.carrona.org/drivers/driver.php?id=DptfDevProc.sys
    http://www.carrona.org/drivers/driver.php?id=DptfManager.sys
    http://www.carrona.org/drivers/driver.php?id=rtwlanu.sys
    http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=btmaux.sys
    http://www.carrona.org/drivers/driver.php?id=mctkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=mwac.sys
    http://www.carrona.org/drivers/driver.php?id=mbam.sys
    http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=agp440.sys
    http://www.carrona.org/drivers/driver.php?id=nv_agp.sys
    ax88179_178a.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

Lenovo Yoga 13 - BSOD
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