Windows 8 and 8.1 Forums


Computer randomly blue screen and says to insert boot disk

  1. #1


    Posts : 4
    windows 8.1 64 bit

    Computer randomly blue screen and says to insert boot disk


    Brand new ibuypower pc randomly restarts and says to insert boot disk. Have checked hard drive to make sure all power cables are firmly connected but the problem still occurs. Attaching error logs.
    Faulting application name: CCC.exe, version: 4.5.0.0, time stamp: 0x53ad0dcc
    Faulting module name: amdmantle64.dll, version: 9.1.10.34, time stamp: 0x5417637b
    Exception code: 0xc0000005
    Fault offset: 0x000000000040cfa6
    Faulting process id: 0xde0
    Faulting application start time: 0x01d00c86f186ebda
    Faulting application path: C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    Faulting module path: C:\Windows\SYSTEM32\amdmantle64.dll
    Report Id: 35f2e873-787a-11e4-8262-74d435b4c367
    Faulting package full name:
    Faulting package-relative application ID:
    Last edited by amodi103; 30 Nov 2014 at 11:00.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Please upload a file according to postin instructions. There is no dump file included. Check your Minidump folder for them. If there are no minidumps, check if your system is configured correctly and if you are using software like CCleaner or Tuneup Utilities uninstall them for the time being. Check your Boot Device priority in BIOS. Update your GPU drivers. If they are already the latest version available, revert to an older release like 14.4. Post back the results.
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows 8.1 64 bit


    There is no minidump file, I installed the SF diagnostic tool and zipped the files it grabbed and edited it into the first post
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Please follow all of my instructions above.
      My System SpecsSystem Spec

Computer randomly blue screen and says to insert boot disk
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