Windows 8 and 8.1 Forums


BSOD playing many games. 0x000000fc.

  1. #11


    Posts : 5,139
    Win8.1Pro - Finally!!!


    It's my opinion that if you have to tweak your fans to get the system to run properly - then there's a problem with the cooling system. The system should be designed to run without any problems (within it's limitations) - so there shouldn't be a need to increase the cooling that way. The extra cooling could be masking a problem with the GPU (dxgkrnl.sys is related to your video)

    Try running Far Cry 4 on lower settings and see if it takes longer for problems to occur.
    If it does, then it's pretty sure it's a problem with the video (either heat/cooling or a problem with the card itself)

    That being said, there are numerous different things to check with the cooling:
    - the airflow to the cooler (is it free flowing and is it cooler outside air?)
    - flow through the cooler (is it clogged w/dirt, dust, hair, etc?)
    - is the cooler firmly attached to the CPU/GPU?
    - is there sufficient thermal compound between the cooler and the CPU/GPU?
    - is the fan for the cooler working properly?

    Then run Prime95 (this'll test the CPU cooling) and FurMark (this'll test the GPU cooling)
    The links for them are in this page of mine: Hardware Diagnostics
    These are stress tests, so keep a sharp eye on the system to see if it starts overheating. If it does, shut it off immediately!

    What Corsair programs are you running? There's no listing in the MSINFO32 report, and one of the Corsair drivers repeatedly shows up in the memory dumps.


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Mon Dec  1 03:19:48.847 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\120114-42812-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 0:45:08.510
    Probably caused by :memory_corruption
    BugCheck 3B, {c000001d, fffff800b78f838a, ffffd00020d1c7f0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c000001d, Exception code that caused the bugcheck
    Arg2: fffff800b78f838a, Address of the instruction which caused the bugcheck
    Arg3: ffffd00020d1c7f0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
    CPUID:        "Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3193
      BIOS Version                  F15
      BIOS Release Date             10/23/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Mon Dec  1 03:19:48.847 2014 (UTC - 5:00)**************************
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    IOMap64.sys                 Tue Jul  2 04:27:47 2013 (51D28F03)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    rzpmgrk.sys                 Thu Apr 17 15:36:12 2014 (53502D2C)
    nvhda64v.sys                Mon Jul 21 10:17:53 2014 (53CD2111)
    corsveng2kamd64.sys         Thu Aug 14 10:08:17 2014 (53ECC2D1)
    rzendpt.sys                 Thu Sep  4 23:22:07 2014 (54092C5F)
    rzudd.sys                   Thu Sep  4 23:22:11 2014 (54092C63)
    nvvad64v.sys                Thu Sep 25 11:39:23 2014 (5424372B)
    rzpnk.sys                   Fri Oct 17 15:38:10 2014 (54417022)
    NvStreamKms.sys             Fri Oct 31 19:04:56 2014 (54541598)
    nvlddmkm.sys                Wed Nov 12 15:51:31 2014 (5463C853)
    
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    rzpmgrk.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=corsveng2kamd64.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

      My System SpecsSystem Spec

  2. #12


    Posts : 16
    Windows 8.1 Pro


    Im using a Corsair headset, its a Corsair Vengeance 2100, theres a driver and a control panel for changing to 2.0 5.1 7.1, also adjusting the frequencys and such, there is no dust in the fans, I cleaned them all out about a week ago.

    Ive done a few stress tests before, they all tend to run fine, Ill try and run it again and post the results for you, I did uninstall geforce driver and reinstall it from the website itself after the dxgkrnl.sys bluescreen, ill try Far Cry 4 again in low settings after I do a stress test with prime95.

    Ill post back in 30~ minutes with the results of the benchmark.

    Thanks.
      My System SpecsSystem Spec

  3. #13


    Posts : 16
    Windows 8.1 Pro


    Here are the results from Furmark and Prime95 tests.

    http://i.imgur.com/XfO7Bug.png

    I didn't know how to get the results from Prime95, so I downloaded Speccy and got the CPU Temperature instead after running Prime95 for around 5 minutes.

    If that isnt long enough let me know and ill run another one for the time specified.

    Ill try Far Cry 4 in low now for an hour, and see how it goes.

    Thanks.
      My System SpecsSystem Spec

  4. #14


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Prime95 has a results.txt file that has the test results. But as with any stress test, you look for:
    - errors from the program (Prime95 will display errors in the box for each CPU instance)
    - distortion/artifacting of the program's display (more so in GPU problems, but can occur in CPU issues)
    - excessively high temps
    - video/system problems
    - programs crashing
    - system crashing
    - any other weird error/thing that doesn't occur normally

    Although the GPU is running at 70บC, the CPU is at 79บC. Although the CPU temp is high, it's not high enough to make a definite diagnosis - you'd have to run Prime95 long enough to see if the temp goes up into the high 80's (near to 90บC), or if it starts spitting out errors (the text of the error is something like "Fatal error....")
    I like this free temp monitor (it'll record max temps also): HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    I'd suspect that it's a problem with your CPU overheating - so I'd check all of the things that I said to check on the GPU - just do it on the CPU now:
    That being said, there are numerous different things to check with the cooling:
    - the airflow to the cooler (is it free flowing and is it cooler outside air?)
    - flow through the cooler (is it clogged w/dirt, dust, hair, etc?)
    - is the cooler firmly attached to the CPU/GPU?
    - is there sufficient thermal compound between the cooler and the CPU/GPU?
    - is the fan for the cooler working properly?
      My System SpecsSystem Spec

  5. #15


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Just FYI - stress tests just test certain parts of the hardware, not all of it. So it's possible to have a problem with hardware that still passes the stress tests.

    You may also want to run the Intel Processor Diagnostic Tool. Link is here: Hardware Diagnostics
    It'll test different things than Prime95.
      My System SpecsSystem Spec

  6. #16


    Posts : 16
    Windows 8.1 Pro


    Played Far Cry 4 for 20 minutes just now, got a bluescreen. but this time the bluescreen didnt appear, it just put both my monitors black. then restarted after a few seconds, here is the log.

    Average temperature for the CPU was 60-70c, GPU was 67-71c.

    Also the results from the Intel Processor Diagnostic test.
      My System SpecsSystem Spec

  7. #17


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Can you post a screen shot of the HWMonitor screen? It will also contain the Max Temp values.

    Most BSOD's are actually solved by the original poster. But sometimes the analyst (me) is too stupid to listen
    I was reading back over this topic and noted this:
    Also when it bluescreens I have noticed it ALWAYS deletes my corsair vengeance sound profiles, I don't know if thats any useful information though.
    Try removing the Corsair Vengeance headset from the system and then uninstalling it's software.
    Test it for a while to see if the BSOD problem goes away (the driver for this is present in all of the memory dumps)!

    This memory dump blames the file system on your hard drive.
    Try running these free diagnostics: Hardware Diagnostics
    Skip Furmark, Prime 95, and CPU tests as you've run them already - and start out with the hard drive diagnostics>

    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Dec  5 06:10:19.722 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\120514-24250-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 0:15:53.385
    Probably caused by :Ntfs.sys ( Ntfs!TxfSetupTransactionContextFromCcb+207 )
    BugCheck 24, {b500190637, ffffd00021a32f08, ffffd00021a32710, fffff801a0b7eff7}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Arguments: 
    Arg1: 000000b500190637
    Arg2: ffffd00021a32f08
    Arg3: ffffd00021a32710
    Arg4: fffff801a0b7eff7
    PROCESS_NAME:  svchost.exe
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    FAILURE_BUCKET_ID: 0x24_Ntfs!TxfSetupTransactionContextFromCcb
    CPUID:        "Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3193
      BIOS Version                  F15
      BIOS Release Date             10/23/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Dec  5 06:10:19.722 2014 (UTC - 5:00)**************************
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    IOMap64.sys                 Tue Jul  2 04:27:47 2013 (51D28F03)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    cpuz136_x64.sys             Wed Nov 27 05:33:59 2013 (5295CA97)
    iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
    rzpmgrk.sys                 Thu Apr 17 15:36:12 2014 (53502D2C)
    nvhda64v.sys                Mon Jul 21 10:17:53 2014 (53CD2111)
    corsveng2kamd64.sys         Thu Aug 14 10:08:17 2014 (53ECC2D1)
    rzendpt.sys                 Thu Sep  4 23:22:07 2014 (54092C5F)
    rzudd.sys                   Thu Sep  4 23:22:11 2014 (54092C63)
    nvvad64v.sys                Thu Sep 25 11:39:23 2014 (5424372B)
    rzpnk.sys                   Fri Oct 17 15:38:10 2014 (54417022)
    NvStreamKms.sys             Fri Oct 31 19:04:56 2014 (54541598)
    nvlddmkm.sys                Wed Nov 12 15:51:31 2014 (5463C853)
    
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz136_x64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    rzpmgrk.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=corsveng2kamd64.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  8. #18


    Posts : 16
    Windows 8.1 Pro


    I downloaded HWMonitor, I think this is what you were looking for.

    The first one is when my PC is idle, the 2nd is when I was on Far Cry 4 after 10~ minutes.

    Ill do the Hard drive and Memory tests now.


    http://i.imgur.com/23T83k6.png IDLE.

    http://i.imgur.com/pG0Gmj8.png Far Cry 4.


    I downloaded SeaTools for Windows, for my Seagate HD which is used for storage only, It passed the Long Generic test. S.M.A.R.T test and Short Drive Self Test.

    I couldn't find a tool for my SanDisk SSD which I use for windows, I even checked the website, couldn't seem to find any, So I ran a Short Generic test, S.M.A.R.T test and Short Drive Self Test with SeaTools, the SSD also passed all, I don't think this tool is meant for SSD's though, I may be getting a new SSD soon anyways.

    I don't think I can do the memtest as its not detecting my USB drive.
    Last edited by Synnx; 06 Dec 2014 at 12:02.
      My System SpecsSystem Spec

  9. #19


    Posts : 16
    Windows 8.1 Pro


    Ah, I didn't notice the post about checking my CPU, The air is fine, I have really good cable management, theres no wires blocking the air flow at all, The fan is working correctly, The only problem I can think of is thermal paste.

    Just cleaned the CPU and fan and reapplied paste, was playing Far Cry 4 for 35~ minutes, CPU was 62c, And I bluescreened again, this time it was SYSTEM_SERVICE_EXCEPTION win32k.sys
    Attachment 54942
    Last edited by Synnx; 06 Dec 2014 at 22:47.
      My System SpecsSystem Spec

  10. #20


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please make sure that you run Prime95 - as it will also help to test your memory.

    HotSpotShield showed up in this memory dump (taphss6.sys and hssdrv6.sys). Please uninstall it immediately as it's a known cause of BSOD's in some Windows systems.

    The Corsair Vengeance stuff is also in this memory dump. Did you uninstall it as I suggested?


    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Dec  6 22:41:22.013 2014 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\120714-22156-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
    System Uptime:0 days 0:44:20.112
    Probably caused by :win32k.sys ( win32k!EngMarkBandingSurface+56aa )
    BugCheck 3B, {c0000005, fffff9600022dade, ffffd000219b2dd0, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff9600022dade, Address of the instruction which caused the bugcheck
    Arg3: ffffd000219b2dd0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  csrss.exe
    FAILURE_BUCKET_ID: 0x3B_win32k!EngMarkBandingSurface
    CPUID:        "Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz"
    MaxSpeed:     3200
    CurrentSpeed: 3193
      BIOS Version                  F15
      BIOS Release Date             10/23/2013
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  To be filled by O.E.M.
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Dec  6 22:41:22.013 2014 (UTC - 5:00)**************************
    HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    IOMap64.sys                 Tue Jul  2 04:27:47 2013 (51D28F03)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    cpuz136_x64.sys             Wed Nov 27 05:33:59 2013 (5295CA97)
    iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
    rzpmgrk.sys                 Thu Apr 17 15:36:12 2014 (53502D2C)
    taphss6.sys                 Fri May 16 20:42:31 2014 (5376B077)
    hssdrv6.sys                 Fri May 16 22:34:57 2014 (5376CAD1)
    nvhda64v.sys                Mon Jul 21 10:17:53 2014 (53CD2111)
    corsveng2kamd64.sys         Thu Aug 14 10:08:17 2014 (53ECC2D1)
    rzendpt.sys                 Thu Sep  4 23:22:07 2014 (54092C5F)
    rzudd.sys                   Thu Sep  4 23:22:11 2014 (54092C63)
    nvvad64v.sys                Thu Sep 25 11:39:23 2014 (5424372B)
    rzpnk.sys                   Fri Oct 17 15:38:10 2014 (54417022)
    NvStreamKms.sys             Fri Oct 31 19:04:56 2014 (54541598)
    nvlddmkm.sys                Wed Nov 12 15:51:31 2014 (5463C853)
    
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=cpuz136_x64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    rzpmgrk.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=taphss6.sys
    http://www.carrona.org/drivers/driver.php?id=hssdrv6.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=corsveng2kamd64.sys
    http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
    http://www.carrona.org/drivers/driver.php?id=rzudd.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

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BSOD playing many games. 0x000000fc.
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