Windows 8 and 8.1 Forums


PC crashes when monitors go to sleep 0x8000000000000002

  1. #1


    Posts : 3
    Windows 8.1

    PC crashes when monitors go to sleep 0x8000000000000002


    So I have been having this issue for a while now, basically whenever windows puts the monitors to sleep, the pc crashes and will not wake, nor can I remote in/etc. I have previously researched this, and I suspect it is related to my 290x. Something about either the BIOS or drivers, when the card goes into its power saving state it crashes.

    My temporary solution to this was to just change the display sleep time to "never". However I windows keeps changing it back to the default 20min?? I am about ready to pull my hair out, I have no idea why it keeps changing back to 20min from this Screenshot by Lightshot

    I am basically just looking for confirmation at this point that this issue is 290x/AMD related. There is an alternate BIOS I can flash to the 290x that will basically keep it from downclocking when idle, and thus never entering the power saving state that causes it to crash although this is not ideal and somewhat of a headache to do.

    If these crashes are related to something else please let me know!

    Thanks,
    -Tyler

    Attachment 54398
    Attachment 54399

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    There is no dump file included. Please do include it. C:/ Windows/Minidumps. That's where it should be located.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    I went in and enabled it like was shown in the thread here Dump Files - Configure Windows to Create on BSOD - Windows 7 Help Forums in step 6 however nothing is created, there is no Minidump folder at all

    Is there something else I need to do? The pc is not specifically Blue screening, rather once the display goes to sleep, the screen just stays black and will not wake, and the pc becomes unresponsive
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Aha, that explains it, are you using AMD video card? If yes, which? What driver version are you running?
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    I am using an AMD 290x, catalyst drivers 14.9

    Screenshot by Lightshot

    Thanks
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    Please try another one and see if problems persist. Some people say that their system work best with 14.4 version of the driver. If you are unsure in any step, please stop and ask ASAP.
      My System SpecsSystem Spec

PC crashes when monitors go to sleep 0x8000000000000002
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