Windows 8 and 8.1 Forums


Fresh install, PC keeps crashing (RAM or temp. issue)

  1. #1


    Posts : 3
    Windows 8.1

    Fresh install, PC keeps crashing (RAM or temp. issue)


    I did a memory test using Microsoftís and it didnít show up any errors, which is a pity, because I thought my RAM would be the problem.

    Whenever my PC is doing more stuff, it crashes. I canít edit (long) videos, because in the rendering process, it crashes.

    The PC can be quite hot, so it might be a temperature problem. In any case, I canít let my PC sleep, because then it wonít wake up (but crash), but I thought that was a Windows 8.1 problem, anyway.

    The more unreliable this PC gets, the more I think I just need to buy a new one (the laptop is from 2010). Letís hope, thereís hope, though.

    ---
    Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz 1.60 GHz
    Installed memory (RAM): 12,0 GB
    System type: 64-bit Operating Systm, x64-based processor

      My System SpecsSystem Spec

  2. #2


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Hmm...download this zip file ? Best you fill in your system specs here, so we can get a better look at the system, better off supply us with Model and make of this system here.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Sorry, I wasn’t ready yet. I hope I’m clear enough, now.

    Sincerely,

    Mano
      My System SpecsSystem Spec

  4. #4


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    I did a memory test using Microsoft’s and it didn’t show up any errors, which is a pity, because I thought my RAM would be the problem.
    Unfortunately the MS Memory diagnostic does not do a good job detecting memory error, you need to download:
    Memtest86+ - Advanced Memory Diagnostic Tool
    and run it for at least 5 passes unless errors occur earlier.

    For Laptop, there's always problem with heat and yours is about 4 year-old. Have you ever cleaned the dust iside the Laptop ? Just use a vacumn cleaner and try to suck out the dust inside it or you might have to disassemble to clean it up.

    I am using Windows 10 TP and don't have the WinDebug installed so I won't be able to look at the crash dump but try what I suggested above first.
      My System SpecsSystem Spec

  5. #5


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by Manolito View Post
    Sorry, I wasn’t ready yet. I hope I’m clear enough, now.

    Sincerely,

    Mano
    O.k. your first post here,Welcome to Eight Forums. Little concerned downloading a zip file from anywhere, since was first post here.
      My System SpecsSystem Spec

  6. #6


    Posts : 3
    Windows 8.1


    It looks like it was a temperature thing all along. I cleaned up the fans, which seems to have reduced the temperature, but not enough.

    What can I do about it? I could try using a laptop fan, but I’m not sure if they are worth it.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Try using canned air to blow out the vents in the laptop. DO NOT USE an air compressor, it can damage the components!
    Using a laptop fan may help, but first be sure that you're using the laptop on a hard surface.
    Purchase a laptop fan from a place that takes returns - that way you can return it if it's not needed.

    Good luck!
      My System SpecsSystem Spec

Fresh install, PC keeps crashing (RAM or temp. issue)
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