Windows 8 and 8.1 Forums


BSOD playing the Sims 3 : DPC_WATCHDOG_VIOLATION

  1. #1


    Posts : 15
    Windows 8.1

    BSOD playing the Sims 3 : DPC_WATCHDOG_VIOLATION


    Hello everyone,

    My girlfriend recently bought a new Acer laptop. As she's more of a casual user I went through it beforehand to remove all of the usual crud.

    Specs :
    i5-4310U
    4GB RAM
    GeForce 840M + intel HD graphics
    64 bit Windows 8.1 all updates

    She's a fan of the Sims, so she downloaded and installed though origin as per usual. On launching the game all was fine until she got past the sim creation menu and into the game proper, where the game froze, the comuter hung, and eventually went to a Blue Screen DPC_WATCHDOG_VIOLATION (0x133).

    I had a look around, updated the nVidia drivers, etc. but it happened again. So I put all the setting to low and it seemed ok. The laptop has a GT 840M so I thought it could probably go higher, but after a short while playing on medium settings, it happened again. I checked, the Sims is being run on the NVidia card, not on the Intel one.

    Here are the dmp and log files for the 3 crashes. Everything else works fine on the PC, even other games from Origin, like Plants vs Zombies.

    Thanks in advance,

    Ben

    Attachment 54313

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi mFunebre & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis for informative purposes :-
    Code:
    **************************Sun Nov 23 18:57:10.978 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\112314-22109-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
     
    System Uptime: 0 days 13:54:37.734
     
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+1a4531 )
     
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
     
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
     DISPATCH_LEVEL or above. The offending component can usually be
     identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x133_ISR_nvlddmkm+1a4531
     
    CPUID:        "Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz"
     
    MaxSpeed:     1700
     
    CurrentSpeed: 2394
     
     
    Processor may be overclocked!
    Expected Frequency:   1700
    Actual Frequency:     2394
    Overclock Ratio:      1.40824
     
      BIOS Version                  V1.04
     
      BIOS Release Date             05/06/2014
     
      Manufacturer                  Acer
     
      Product Name                  Aspire E5-571PG
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov 12 15:51:31.636 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\111214-24406-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 0 days 0:14:46.391
     
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+1a1999 )
     
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
     
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
     DISPATCH_LEVEL or above. The offending component can usually be
     identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x133_ISR_nvlddmkm+1a1999
     
    CPUID:        "Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz"
     
    MaxSpeed:     1700
     
    CurrentSpeed: 2394
     
     
    Processor may be overclocked!
    Expected Frequency:   1700
    Actual Frequency:     2394
    Overclock Ratio:      1.40824
     
      BIOS Version                  V1.04
     
      BIOS Release Date             05/06/2014
     
      Manufacturer                  Acer
     
      Product Name                  Aspire E5-571PG
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov 12 15:36:24.348 2014 (UTC + 5:30)**************************
    Loading Dump File [C:\SysnativeBSODApps\111214-42640-01.dmp]
     
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
     
    Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
     
    System Uptime: 0 days 15:21:52.109
     
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     
    Probably caused by : nvlddmkm.sys ( nvlddmkm+1a1999 )
     
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
     
    Arguments: 
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
     DISPATCH_LEVEL or above. The offending component can usually be
     identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
     
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
    PROCESS_NAME:  System
     
    FAILURE_BUCKET_ID:  0x133_ISR_nvlddmkm+1a1999
     
    CPUID:        "Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz"
     
    MaxSpeed:     1700
     
    CurrentSpeed: 2394
     
     
    Processor may be overclocked!
    Expected Frequency:   1700
    Actual Frequency:     2394
    Overclock Ratio:      1.40824
     
      BIOS Version                  V1.04
     
      BIOS Release Date             05/06/2014
     
      Manufacturer                  Acer
     
      Product Name                  Aspire E5-571PG
     
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Below is a list of 3rd party drivers present on your system -
    Code:
    **************************Sun Nov 23 18:57:10.978 2014 (UTC + 5:30)**************************
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
    iaLPSS_I2C.sys              Tue Sep 24 20:09:11 2013 (5241A40F)
    TeeDriverx64.sys            Wed Nov 27 23:26:32 2013 (52963250)
    iwdbus.sys                  Wed Dec 18 04:17:38 2013 (52B0D48A)
    Rt630x64.sys                Wed Jan  8 14:46:51 2014 (52CD1783)
    RtsPer.sys                  Tue Jan 14 11:39:01 2014 (52D4D47D)
    btath_bus.sys               Mon Jan 20 19:50:21 2014 (52DD30A5)
    athwbx.sys                  Fri Feb 14 16:05:18 2014 (52FDF166)
    SynRMIHID.sys               Thu Feb 20 06:59:36 2014 (53055A80)
    btfilter.sys                Fri Feb 21 14:01:00 2014 (53070EC4)
    igdkmd64.sys                Fri Mar  7 21:38:56 2014 (5319EF18)
    RTKVHD64.sys                Wed Mar 19 13:31:43 2014 (53294EE7)
    nvvad64v.sys                Thu Sep 25 21:09:23 2014 (5424372B)
    NvStreamKms.sys             Sat Nov  1 04:34:56 2014 (54541598)
    nvlddmkm.sys                Tue Nov  4 02:10:19 2014 (5457E833)
    VBoxAswDrv.sys              Wed Nov  5 17:28:43 2014 (545A10F3)
    aswMonFlt.sys               Thu Nov  6 18:23:07 2014 (545B6F33)
    aswRvrt.sys                 Thu Nov  6 18:23:22 2014 (545B6F42)
    aswVmm.sys                  Thu Nov  6 18:23:31 2014 (545B6F4B)
    aswSnx.sys                  Thu Nov  6 18:23:55 2014 (545B6F63)
    aswRdr2.sys                 Thu Nov  6 18:24:02 2014 (545B6F6A)
    aswHwid.sys                 Thu Nov  6 18:25:01 2014 (545B6FA5)
    aswSP.sys                   Thu Nov  6 18:39:55 2014 (545B7323)
    aswStm.sys                  Thu Nov  6 18:41:00 2014 (545B7364)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov 12 15:51:31.636 2014 (UTC + 5:30)**************************
    LMDriver.sys                Wed Jul 17 00:28:57 2013 (51E597F1)
    RadioShim.sys               Wed Jul 17 00:28:57 2013 (51E597F1)
    nvlddmkm.sys                Wed Jan  8 02:50:23 2014 (52CC6F97)
    aswHwid.sys                 Thu Jun 26 17:01:26 2014 (53AC048E)
    aswMonFlt.sys               Thu Jun 26 17:02:51 2014 (53AC04E3)
    aswRdr2.sys                 Thu Jun 26 17:03:28 2014 (53AC0508)
    aswSnx.sys                  Thu Jun 26 17:04:44 2014 (53AC0554)
    aswVmm.sys                  Thu Jun 26 17:05:49 2014 (53AC0595)
    aswStm.sys                  Thu Jun 26 17:17:09 2014 (53AC083D)
    aswSP.sys                   Wed Jul  2 23:08:12 2014 (53B44384)
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Nov 12 15:36:24.348 2014 (UTC + 5:30)**************************
    agp440.sys                  Thu Aug 22 17:09:35 2013 (5215F877)
    nv_agp.sys                  Thu Aug 22 17:09:38 2013 (5215F87A)
    aswRvrt.sys                 Thu Jun 26 17:05:39 2014 (53AC058B)
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=iaLPSS_I2C.sys
    http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
    http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
    http://www.carrona.org/drivers/driver.php?id=athwbx.sys
    http://www.carrona.org/drivers/driver.php?id=SynRMIHID.sys
    http://www.carrona.org/drivers/driver.php?id=btfilter.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
    http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
    http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    VBoxAswDrv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=LMDriver.sys
    http://www.carrona.org/drivers/driver.php?id=RadioShim.sys
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys
    http://www.carrona.org/drivers/driver.php?id=agp440.sys
    http://www.carrona.org/drivers/driver.php?id=nv_agp.sys
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys

    Before we proceed further with the troubleshooting, kindly make sure that you have RESET the Overclock on the laptop. According to the dump files, your laptop is overclocked. Kindly RESET your BIOS settings to STOCK Settings. Once the system is stabilized, you are free to overclock.

    For laptops, it is advised to use only the drivers from the manufacturer. You are experiencing the DPC_Watchdog_Violation and the driver being blamed by the Dump files is the NVIDIA Driver.
    Kindly remove the currently installed NVIDIA Driver using this **TOOL**. Once it is done, kindly reboot the system.
    Now, download the latest VGA Driver for NVIDIA from the below support page for your laptop model -
    Download Drivers and Manuals | Acer Official Site

    Make sure you select the Operating System as Windows 8.1.

    Let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  3. #3


    Posts : 15
    Windows 8.1


    Pranav,

    Thanks for your time !

    I haven't overclocked the processor at all... Is it possible that this was done by the manufacturer or the vendor ? Other than that, all I can think of is the Turbo mode for Intel processors.

    I'll have a look in the BIOS ASAP and follow your guide for reinstalling the nVidia drivers. I'll get back soon.

    Thanks again !
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by mFunebre View Post
    Pranav,

    Thanks for your time !

    I haven't overclocked the processor at all... Is it possible that this was done by the manufacturer or the vendor ? Other than that, all I can think of is the Turbo mode for Intel processors.

    I'll have a look in the BIOS ASAP and follow your guide for reinstalling the nVidia drivers. I'll get back soon.

    Thanks again !
    It is possible, but I would suggest you to reset the BIOS settings in order to make sure that the system is not overclocked.

    Let me know how it goes ^_^

    Pranav
      My System SpecsSystem Spec

  5. #5


    Posts : 15
    Windows 8.1


    Hi again Pranav,

    What a week ! I didn't have the time to try anything out until today. At least I know that the OC is stable when not playing games, she hasen't had a single problem since not playing the sims.

    I went into the BIOS, but there were no settings for overclocking. I suspect this is because Acer have loaded their own proprietary ROM which disables these options. I am reluctant to flash a new ROM because this would void the warranty on her computer.
    So I then have uninstalled NVidia drivers using DDU, which worked fine, and have reinstalled the new Windows 8.1 drivers that I dowloaded from the Acer website.

    All went well.

    She'll try it out during the week. I'll get back to you before the weekend and update the situation, and hopefully be able to mark the thread as solved !

    Thanks for all your help.

    Ben
      My System SpecsSystem Spec

  6. #6


    Posts : 15
    Windows 8.1


    Hello again,

    Well, it happened again. Exactly the same error as before. I doubt the overclock is the problem, because the PC was perfectly cool when it happened (I was there). It's probably just Turbo Boost.

    Here are the new log files.

    Attachment 54613

    Thanks for your help. We'll probably go to the sales staff for a refund or replacement though, because it is still under warranty.
      My System SpecsSystem Spec

  7. #7


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Hi mfunebre ^_^,

    Are you sure that you downloaded the right NVIDIA Update? Just checked your dump files and they tell me that the NVIDIA Driver is dated in January 2014. I checked the website and for Windows 7 the NVIDIA Driver version is October 2014. The Windows 8.1 64bit tab is not working for me for some reason.

    I would also suggest you to update the Intel Graphics Driver using the same above link.

    Also, are you getting the Blue Screen only while playing Sims or is it crashing randomly?


    -Pranav
      My System SpecsSystem Spec

  8. #8


    Posts : 15
    Windows 8.1


    Pranav,

    You're right, the website does say October 2014. I will do it again and make sure, but I'm fairly certain. I'll also do the Intel Drivers. Stayed tuned for an update ASAP !

    The PC is stable all the time so far. She doesn't play many games so I can't tell if it is a Sims-related problem or something else. All I know is video, streaming, desktop stuff, simple games, and Dragon Age : Origins all work fine.

    Thanks !
      My System SpecsSystem Spec

  9. #9


    India
    Posts : 2,097
    Windows 8.1 Industry Pro B-)


    Quote Originally Posted by mFunebre View Post
    Pranav,

    You're right, the website does say October 2014. I will do it again and make sure, but I'm fairly certain. I'll also do the Intel Drivers. Stayed tuned for an update ASAP !

    The PC is stable all the time so far. She doesn't play many games so I can't tell if it is a Sims-related problem or something else. All I know is video, streaming, desktop stuff, simple games, and Dragon Age : Origins all work fine.

    Thanks !
    Sure thing.

    Keep me updated and let me know how it goes ^_^

    -Pranav
      My System SpecsSystem Spec

  10. #10


    Posts : 15
    Windows 8.1


    Pranav,

    It's the overclocking. I thought it was Turbo Boost, but I installed CPU-Z and it turns out the processor is always at 2.4GHz instead of 1.7. I've submitted a ticket to the Acer site.

    Thanks for all your help !
      My System SpecsSystem Spec

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