Windows 8 and 8.1 Forums

BSODs After reinstalling windows three times

  1. #11

    Posts : 8
    Windows 8.1

    Sorry if that was confusing.

    I'll attach the Diagnostic ZIP file here including the last 3 minidumps.

    The latest bluescreen from today was oddly enough pointing towards the Intel network card.

      My System SpecsSystem Spec

  2. #12

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Soft ^_^,

    What was the result of the Hardware Diagnostics suggested by me in my previous post?

      My System SpecsSystem Spec

  3. #13

    Posts : 8
    Windows 8.1


    I ran Prime95 for a couple of hours without any crashes, I had also ran memtest for 7 passes a couple of days ago and it showed no errors. I'm not a really big fan of furmark but I have recently run intensive games for long periods of time without any issues.

    Other than that, I've had only one bluescreen a day. Both of which pointed to the Intel Gigabit network adapter. The intel drivers are up to date but I still removed them and installed again and have had bluescreens since.

    Thank you for your help

      My System SpecsSystem Spec

  4. #14

    Solution for your BSOD


    Thanks for posting your query. I'm glad to help you regarding your Blue Screen of Death which appears even after you reinstalled the Windows for three times. I’ll appreciate if you could provide me details about your computer specifications- both hardware and software. That will be really helpful.

    In regards to your issue, I would like you to clean and reset the Windows Store cache. Corruption of the cache is one of the important causes.

    1. Press Windows Key + X simultaneously.
    2. Select Search option.
    3. Type “WSReset.exe” in the Search Box, click Apps icon.
    4. WSReset.exe will be displayed in the search results. Right click that, and then click the “Run as administrator” icon at the bottom of the Start Screen.

    Check for conflicting device drivers using Device Manager. Use the PCFresher tool to resolve problems with the ActiveX/ DLL file registration. Then follow the other steps discussed:

    1. Press Windows Key + X simultaneously.
    2. Select Device Manager.
    3. Click the View menu, and check-up the sub menu named “Show hidden devices”.
    4. Expand the root level entry, i.e. your computer’s name.
    5. Do you see any hardware devices with a yellow color exclamation mark? These are the malfunctioning devices that have to be either updated to the latest versions or uninstalled, as the case may be.
    6. To update a device driver, right click the device name and select “Update driver software”. To remove a device driver, right click the device name and select “Uninstall” option.
    7. When you’re done, please restart your computer for the changes to take effects.

    I hope this answer helps.

    Thanks & Regards,
    Alexander Thomas
      My System SpecsSystem Spec

  5. #15

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Soft ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-
    The First bugcheck is the 0x3B which means an exception was triggered when the system was doing it's work.
    3: kd> .cxr 0xffffd00067924740
    rax=0200000000000060 rbx=ffffe001a6cc0068 rcx=0200000000000000
    rdx=fffff80303ce8fe1 rsi=fffffa80045e7540 rdi=ffffc001abc48831
    rip=fffff80303ce8d18 rsp=ffffd00067925170 rbp=0000000000000000
     r8=0000000000174d1c  r9=02200000001bead2 r10=9b00ce0001460001
    r11=fffff80303c85000 r12=0000000000002e82 r13=ffffe001a6cbf008
    r14=ffffe001a80e3e38 r15=fdffe001a80e3dc0
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    fffff803`03ce8d18 f0410fba6f481f  lock bts dword ptr [r15+48h],1Fh ds:002b:fdffe001`a80e3e08=????????
    Let's check the PTE in RED -
    3: kd> !pte fdffe001`a80e3e08
                                               VA fdffe001a80e3e08
    PXE at FFFFF6FB7DBEDE00    PPE at FFFFF6FB7DBC0030    PDE at FFFFF6FB78006A00    PTE at FFFFF6F000D40718
    Unable to get PXE FFFFF6FB7DBEDE00
    WARNING: noncanonical VA, accesses will fault !
    So, something is trying to access memory locations which it is not allowed to.
    The next dump file of 0x109 did not save enough information
    The last dump file is the KMODE_EXCEPTION_NOT_HANDLED which means that there was an exception in the Kernel Mode which could not be handled/processed by the Exception Catcher. Let's take a look at the stack here -
    1: kd> k
    Child-SP          RetAddr           Call Site
    ffffd001`caf4b958 fffff803`61466bef nt!KeBugCheckEx
    ffffd001`caf4b960 fffff803`613e7016 nt!KiFatalFilter+0x1f
    ffffd001`caf4b9a0 fffff803`613c5296 nt! ?? ::FNODOBFM::`string'+0x966
    ffffd001`caf4b9e0 fffff803`613dd6ed nt!_C_specific_handler+0x86
    ffffd001`caf4ba50 fffff803`61351531 nt!RtlpExecuteHandlerForException+0xd
    ffffd001`caf4ba80 fffff803`613556ea nt!RtlDispatchException+0x1a5
    ffffd001`caf4c150 fffff803`613e1dc2 nt!KiDispatchException+0x646
    ffffd001`caf4c840 fffff803`613e02fe nt!KiExceptionDispatch+0xc2
    ffffd001`caf4ca20 fffff800`0c626bc6 nt!KiGeneralProtectionFault+0xfe
    ffffd001`caf4cbb0 ffffe001`00000000 e1c64x64+0x26bc6
    ffffd001`caf4cbb8 ffffe001`00000000 0xffffe001`00000000
    ffffd001`caf4cbc0 ffffd001`ffffffff 0xffffe001`00000000
    ffffd001`caf4cbc8 00000000`00000000 0xffffd001`ffffffff
    There we have the Intel Gigabit Adapter Driver in the Stack which caused a General Protection Fault. I would advise you to update this Driver ASAP since it dates to 2013.

    If you are still encountering problems, then kindly turn on Driver Verifier and make sure that you let it crash for few times before re-running the SF Diagnostic Tool to collect the dump files. Kindly follow the below guide -
    Driver Verifier - Enable and Disable - Windows 7 Help Forums

    Let me know how it goes ^_^

      My System SpecsSystem Spec

  6. #16

    Posts : 8
    Windows 8.1

    There hasn't been any bluescreens since updating the network driver

    Thank you blueelvis for helping me with the issue!
      My System SpecsSystem Spec

  7. #17

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Quote Originally Posted by Soft View Post
    There hasn't been any bluescreens since updating the network driver

    Thank you blueelvis for helping me with the issue!
    Glad to hear that the issue has been solved ^_^

      My System SpecsSystem Spec

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