Windows 8 and 8.1 Forums


BSOD when using google chrome/internet, "Bad Pool Caller"

  1. #1


    Posts : 2
    Windows 8

    BSOD when using google chrome/internet, "Bad Pool Caller"


    So I'm not very experienced with computers, so my friend told me to post to this forum for help. I get consistent BSOD's when using the internet. I notice it more when I'm on youtube, but it's not limited to that. I've googled "Bad Pool Caller" like the error told me to but found no solutions.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Please look for updates for drivers highlighted in red and remove Avast as it's one of the causes of your BSOD.
    Use this tool: Avast Uninstall Utility | Download aswClear for Avast Removal
    Code:
    PxHlpa64.sys Tue Oct 20 20:08:42 2009  (4ADDFCAA) 
    Sonic CD/DVD driver (used by many different CD/DVD  programs) 
    http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys 
    
    CLVirtualDrive.sys Mon Dec 26 14:26:47 2011 (4EF87617)  
    CyberLink Virtual Device Driver 
    http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys 
    
    RTKVHD64.sys Tue Jun 19  10:50:56 2012 (4FE03D70) 
    Realtek High Definition Audio Function Driver  
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    IntcDAud.sys Tue Jun 19 16:40:51  2012 (4FE08F73) 
    Intel Graphics Media Accelerator HD Driver 
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys 
    
    HECIx64.sys Tue Jul 3 00:14:58  2012 (4FF21D62) 
    Intel Management Engine Interface 
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys 
    
    WirelessButtonDriver64.sys Fri Jul  27 22:22:12 2012 (5012F874) 
    HP wireless driver - 1st seen in Windows  8[br]Apparently related to various keyboard functions and FN key 
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys 
    
    iaStorA.sys Tue Jul  31 20:21:21 2012 (50182221) 
    Intel RST (Rapid Storage Technology) driver  
    http://www.carrona.org/drivers/driver.php?id=iaStorA.sys 
    
    dump_iaStorA.sys Tue Jul 31  20:21:21 2012 (50182221) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys 
    
    Smb_driver_Intel.sys Sat Aug  25 01:22:13 2012 (50380CA5) 
    
    Smb_driver_Intel.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    SynTP.sys Wed May 8 00:18:34 2013  (51897DBA) 
    Synaptic Touch Pad Driver 
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys 
    
    Rt630x64.sys Fri May 10 11:59:08  2013 (518CC4EC) 
    Realtek PCI/PCIe Adapters 
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    igdkmd64.sys Thu Oct 31 19:28:01  2013 (5272A131) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    netr28x.sys Tue Nov 26 09:32:08  2013 (52945C88) 
    Ralink RT2860 series Wireless LAN Card (you may have a  different manufacturer) 
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys 
    
    Hamdrv.sys Thu Sep 4 11:44:21 2014  (54083475) 
    LogMeIn Hamachi Virtual Miniport Driver 
    http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys 
    
    aswMonFlt.sys Thu Nov 6 13:53:07  2014 (545B6F33) 
    avast! File System Minifilter Driver 
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys 
    
    aswKbd.sys Thu Nov 6 13:53:07  2014 (545B6F33) 
    avast! Keyboard Filter Driver 
    http://www.carrona.org/drivers/driver.php?id=aswKbd.sys 
    
    aswRvrt.sys Thu Nov 6 13:53:22 2014  (545B6F42) 
    Avast! Revert driver[br](Likely a boot driver) 
    http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys 
    
    aswVmm.sys Thu Nov 6 13:53:31 2014  (545B6F4B) 
    avast! VM Monitor driver 
    http://www.carrona.org/drivers/driver.php?id=aswVmm.sys 
    
    aswSnx.sys Thu Nov 6 13:53:55 2014  (545B6F63) 
    avast! Virtualization Driver 
    http://www.carrona.org/drivers/driver.php?id=aswSnx.sys 
    
    aswRdr2.sys Thu Nov 6 13:54:02 2014  (545B6F6A) 
    avast! TDI Redirect Driver 
    http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys 
    
    aswHwid.sys Thu Nov 6 13:55:01  2014 (545B6FA5) 
    avast! HWID driver 
    http://www.carrona.org/drivers/driver.php?id=aswHwid.sys 
    
    aswNdisFlt.sys Thu Nov 6 13:55:50  2014 (545B6FD6) 
    Avast! Firewall Driver 
    http://www.carrona.org/drivers/driver.php?id=aswNdisFlt.sys 
    
    aswSP.sys Thu Nov 6 14:09:55  2014 (545B7323) 
    avast! Self Protection Driver 
    http://www.carrona.org/drivers/driver.php?id=aswSP.sys 
    
    aswStm.sys Thu Nov 6 14:11:00 2014  (545B7364) 
    avast! Antivirus Stream Filter driver 
    http://www.carrona.org/drivers/driver.php?id=aswStm.sys 
    
    
    
    Debug session time: Thu Nov  20 17:41:49.025 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\112014-25078-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days  20:35:03.321 
    *** WARNING: Unable to verify timestamp for aswStm.sys 
    ***  ERROR: Module load completed but symbols could not be loaded for aswStm.sys  
    Probably caused by : NETIO.SYS ( NETIO!NetioFreeMdl+20d7f ) 
    BugCheck C2,  {7, 1200, 0, ffffe0005ba33608} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 0000000000000007, Attempt to  free pool which was already freed 
    Arg2: 0000000000001200, (reserved)  
    Arg3: 0000000000000000, Memory contents of the pool block 
    Arg4:  ffffe0005ba33608, Address of the block of pool being deallocated  
    BUGCHECK_STR: 0xc2_7_Mdl 
    PROCESS_NAME: AvastSvc.exe  
    FAILURE_BUCKET_ID: 0xc2_7_Mdl__NETIO!NetioFreeMdl 
    MaxSpeed: 2400  
    CurrentSpeed: 2395 
    BiosVersion = F.22 
    BiosReleaseDate = 10/25/2012  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = HP 2000  Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Nov 19 21:06:19.464 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\111914-20484-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days 0:42:57.254  
    *** WARNING: Unable to verify timestamp for aswStm.sys 
    *** ERROR: Module  load completed but symbols could not be loaded for aswStm.sys 
    Probably  caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferList+c1 ) 
    BugCheck  D1, {0, 2, 0, fffff8004091fc95} 
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL  (d1) 
    Bugcheck code 000000d1 
    Arguments: 
    Arg1: 0000000000000000,  memory referenced 
    Arg2: 0000000000000002, IRQL 
    Arg3: 0000000000000000,  value 0 = read operation, 1 = write operation 
    Arg4: fffff8004091fc95,  address which referenced memory 
    BUGCHECK_STR: AV 
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT 
    PROCESS_NAME: AvastSvc.exe 
    FAILURE_BUCKET_ID:  AV_NETIO!NetioDereferenceNetBufferList 
    MaxSpeed: 2400 
    CurrentSpeed: 2395  
    BiosVersion = F.22 
    BiosReleaseDate = 10/25/2012 
    SystemManufacturer =  Hewlett-Packard 
    SystemProductName = HP 2000 Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    Debug session time: Wed Nov 19 20:22:54.808 2014 (UTC + 1:00) 
    Loading  Dump File [C:\Users\Mihael\SysnativeBSODApps\111914-21187-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days  17:51:53.663 
    *** WARNING: Unable to verify timestamp for aswStm.sys 
    ***  ERROR: Module load completed but symbols could not be loaded for aswStm.sys  
    Probably caused by : NETIO.SYS ( NETIO!NetioFreeMdl+20d7f ) 
    BugCheck C2,  {7, 1200, 0, ffffe000c36376b8} 
    BugCheck Info: BAD_POOL_CALLER (c2)  
    Bugcheck code 000000c2 
    Arguments: 
    Arg1: 0000000000000007, Attempt to  free pool which was already freed 
    Arg2: 0000000000001200, (reserved)  
    Arg3: 0000000000000000, Memory contents of the pool block 
    Arg4:  ffffe000c36376b8, Address of the block of pool being deallocated  
    BUGCHECK_STR: 0xc2_7_Mdl 
    PROCESS_NAME: AvastSvc.exe  
    FAILURE_BUCKET_ID: 0xc2_7_Mdl__NETIO!NetioFreeMdl 
    MaxSpeed: 2400  
    CurrentSpeed: 2395 
    BiosVersion = F.22 
    BiosReleaseDate = 10/25/2012  
    SystemManufacturer = Hewlett-Packard 
    SystemProductName = HP 2000  Notebook PC  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2014 Nov 20 23:03:04 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Nov 20 23:03:04 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Nov 20 23:03:04 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8


    Thank you
      My System SpecsSystem Spec

BSOD when using google chrome/internet, "Bad Pool Caller"
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