Windows 8 and 8.1 Forums


Surface Pro 1 BSOD with minidumps

  1. #1


    Posts : 1
    Windows 7-8.1

    Surface Pro 1 BSOD with minidumps


    Attachment 54009 Attachment 54010

    I have a machine that received 3 BSOD's within a few days. This is not my machine so I cannot necessarily say what the user was doing when the machine got the BSOD. Hoping someone can tell something from the minidumps and SFDebug upload that are attached.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Please update your Intel Graphics Driver and remove/update the driver highlighted in red.
    Code:
    radiamsi.sys Tue Sep 20 08:51:48 2011  (4E783804) 
    
    radiamsi.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    
    SRTSPX64.SYS Fri Jan 25 22:30:05 2013 (5102F95D)  
    
    SRTSPX64.SYS - this  driver hasn't been added to the DRT as of this run. Please search Google/Bing  for the driver if additional information is needed. 
    
    dsNcAdpt.sys  Sat Jan 26 02:11:02 2013 (51032D26) 
    Network Connect VPN software by Juniper  Networks 
    http://www.carrona.org/drivers/driver.php?id=dsNcAdpt.sys 
    
    mwlu97w8x64.sys Tue Mar 5  10:11:34 2013 (5135B6C6) 
    
    mwlu97w8x64.sys - this driver hasn't been added to the DRT  as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    RTKVHD64.sys Wed Apr 17 13:56:07 2013  (516E8DD7) 
    Realtek High Definition Audio Function Driver 
    http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys 
    
    SYMDS64.SYS Fri Apr 26 01:19:47  2013 (5179BA13) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS 
    
    SYMEVENT64x86.SYS Sat Jul 27  04:26:58 2013 (51F32FF2) 
    Norton Internet Security 
    http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS 
    
    Ironx64.SYS Fri Aug 2  04:25:14 2013 (51FB188A) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS 
    
    ccSetx64.sys Thu Aug 15 05:20:37  2013 (520C4905) 
    Symantec/ Norton Common Client Settings Driver 
    http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys 
    
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys 
    
    dump_storahci.sys Thu Aug 22  13:40:39 2013 (5215F8B7) 
    driver created to provide disk access during crash  dump file generation 
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys 
    
    SRTSP64.SYS Fri Aug 30  01:04:49 2013 (521FD391) 
    Symantec Real Time Storage Protection 
    http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS 
    
    SYMNETS.SYS Fri Aug 30 22:58:13  2013 (52210765) 
    Symantec/ Norton NIS/ N360 driver 
    http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS 
    
    SYMEFA64.SYS Sat Aug 31 06:02:36  2013 (52216ADC) 
    Symantec Extended File Attributes 
    http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS 
    
    ctxusbm.sys Mon Sep 9 18:02:22  2013 (522DF10E) 
    Citrix ICA Client USB Monitor Driver 
    http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys  
    
    DisplayLinkUsbIo_x64_7.6.57242.0.sys Fri Sep 27 15:11:12 2013 (524583F0)  
    
    DisplayLinkUsbIo_x64_7.6.57242.0.sys - this driver hasn't  been added to the DRT as of this run. Please search Google/Bing for the driver  if additional information is needed. 
    
    SysPlant.sys Mon Oct 21  03:14:37 2013 (52647FFD) 
    Symantec firewall 
    http://www.carrona.org/drivers/driver.php?id=SysPlant.sys 
    
    iwdbus.sys Tue Dec 17 23:47:38  2013 (52B0D48A) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys 
    
    igdkmd64.sys Fri Mar 7 17:08:56  2014 (5319EF18) 
    Intel Graphics driver 
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys 
    
    IDSvia64.sys Thu Mar 20 23:55:56  2014 (532B71FC) 
    Norton Internet Security 
    http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys 
    
    dlcdcncm62_x64.sys Fri Mar 21  16:26:45 2014 (532C5A35) 
    
    dlcdcncm62_x64.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    dlusbaudio_x64.sys Wed May 7 09:13:39 2014  (5369DD23) 
    
    dlusbaudio_x64.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    
    bcua-wfp.sys Wed Jul 23 20:46:59 2014  (53D00323) 
    
    bcua-wfp.sys -  this driver hasn't been added to the DRT as of this run. Please search  Google/Bing for the driver if additional information is needed.  
    
    EX64.SYS Mon Aug 11 12:19:41 2014 (53E898BD) 
    Norton Anti-Virus  
    http://www.carrona.org/drivers/driver.php?id=EX64.SYS 
    
    ENG64.SYS Mon Aug 11 12:25:04 2014  (53E89A00) 
    Norton Anti-Virus 
    http://www.carrona.org/drivers/driver.php?id=ENG64.SYS 
    
    eeCtrl64.sys Tue Aug 26 20:21:20  2014 (53FCD020) 
    Symantec Eraser Control driver 
    http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys 
    
    EraserUtilRebootDrv.sys Tue Aug  26 20:21:21 2014 (53FCD021) 
    Symantec /Norton 
    http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys 
    
    dlkmdldr.sys Wed Aug  27 12:12:38 2014 (53FDAF16) 
    WDDM KMD Loader - DisplayLink Core Software  
    http://www.carrona.org/drivers/driver.php?id=dlkmdldr.sys 
    
    dlkmd.sys Wed Aug 27 12:12:55  2014 (53FDAF27) 
    WDDM KMD Loader - DisplayLink Core Software 
    http://www.carrona.org/drivers/driver.php?id=dlkmd.sys 
    
    BHDrvx64.sys Wed Sep 10 23:51:01  2014 (5410C7C5) 
    Symantec Heuristics Driver 
    http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys 
    
    
    
    Debug session time: Wed  Nov 5 20:47:35.371 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\110514-7390-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days 0:06:21.445  
    *** WARNING: Unable to verify timestamp for igdkmd64.sys 
    *** ERROR:  Module load completed but symbols could not be loaded for igdkmd64.sys  
    Probably caused by : igdkmd64.sys ( igdkmd64+6096f ) 
    BugCheck 133, {0,  501, 500, 0} 
    BugCheck Info: DPC_WATCHDOG_VIOLATION  (133) 
    Bugcheck code 00000133 
    Arguments: 
    Arg1: 0000000000000000,  A single DPC or ISR exceeded its time allotment. The offending 
    component can  usually be identified with a stack trace. 
    Arg2: 0000000000000501, The DPC  time count (in ticks). 
    Arg3: 0000000000000500, The DPC time allotment (in  ticks). 
    Arg4: 0000000000000000 
    BUGCHECK_STR: 0x133  
    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT 
    PROCESS_NAME: System  
    FAILURE_BUCKET_ID: 0x133_DPC_igdkmd64+6096f 
    MaxSpeed: 1900  
    CurrentSpeed: 2494 
    
    Processor may be overclocked! 
    Expected  Frequency: 1900 
    Actual Frequency: 2494 
    Overclock Ratio: 1.31263 
    
    BiosVersion = 2.03.0250 
    BiosReleaseDate =  09/06/2013 
    SystemManufacturer = Microsoft Corporation 
    SystemProductName  = Surface Pro 2  
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``  
    
    
    
    
    --- E O J --- 2014 Nov 18 20:12:05 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Nov 18 20:12:05 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Nov 18 20:12:05 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

Surface Pro 1 BSOD with minidumps
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