Sleep mode crash upon SSD installation

thrilos81 · Nov 17, 2014

Hello,
I have a Lenovo Y500 that I added an Intel SSD to. Everytime I put the laptop to sleep I get a hang and then a BSOD.
I have attached the minidump. I am confused as to what exactly is the solution as MS couldn't really help me on their forums.

View attachment 53972

usasma · Nov 18, 2014

Cisco AnyConnect is disabled. Is this deliberate? If so, why?
I'd suggest uninstalling the Cisco software. If you must keep it, then I'd suggest that you re-enable it and update it. Then feel free to disable it again.

Lot's of Windows Updates failures in the WER section of the MSINFO32 report. If the problems continue, please post over in the Windows Updates & Activation - Windows 8 Forums for further expert assistance with this issue.

Many, many errors in the WER section of MSINFO32 that are suggestive of a bad hard drive. Please run these free diagnostics: Hardware Diagnostics Start with the hard drive diagnostics. If you can't boot from a disk to run the hard drive diagnostics, then try the Seagate Seatools for Windows (link is in the webpage).

There's only 2 memory dumps. If this is a hardware problem, the memory dumps are trending that way (I usually like to see 4 or 5 memory dumps before supposing a hardware problem - but the errors in MSINFO32 make that unnecessary here)
Finish up the hardware diagnostics and post the results here - we'll move on from there.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Mon Nov 17 17:58:06.193 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111714-8734-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 0:03:58.899[/B]
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]EF, {ffffe001834dc900, 0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000EF]CRITICAL_PROCESS_DIED (ef)[/url]
Arguments: 
Arg1: ffffe001834dc900, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xEF_817be880
FAILURE_BUCKET_ID: [B]0xEF_817be880_IMAGE_csrss.exe[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  6BCN42WW(V2.02)
  BIOS Release Date             02/08/2013
  Manufacturer                  LENOVO
  Product Name                  20193
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 17 17:00:30.164 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111714-9421-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 0:23:57.870[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]dxgkrnl.sys ( dxgkrnl!MONITOR_MGR::_GetEmergencySimulatedMonitor+44c09 )[/B]
BugCheck [B]7A, {fffff6fc0031fc50, ffffffffc000000e, a88c7860, fffff80063f8a191}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000007A]KERNEL_DATA_INPAGE_ERROR (7a)[/url]
Arguments: 
Arg1: fffff6fc0031fc50, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 00000000a88c7860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff80063f8a191, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x7a_c000000e_dxgkrnl!MONITOR_MGR::_GetEmergencySimulatedMonitor[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  6BCN42WW(V2.02)
  BIOS Release Date             02/08/2013
  Manufacturer                  LENOVO
  Product Name                  20193
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Mon Nov 17 17:58:06.193 2014 (UTC - 5:00)**************************
AcpiVpc.sys            Mon May 14 21:18:53 2012 (4FB1AEFD)
jmcr.sys               Wed Jun 13 02:14:27 2012 (4FD82FC3)
HECIx64.sys            Mon Jul  2 18:14:58 2012 (4FF21D62)
dump_iaStorA.sys       Sat Sep  1 21:01:24 2012 (5042AFE4)
iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
SynTP.sys              Fri Nov 30 02:38:37 2012 (50B8627D)
Smb_driver_Intel.sys   Fri Nov 30 02:40:22 2012 (50B862E6)
RTKVHD64.sys           Wed Apr 17 07:56:07 2013 (516E8DD7)
iBtFltCoex.sys         Thu Apr 18 10:17:24 2013 (51700074)
L1C63x64.sys           Tue Jul 16 02:56:31 2013 (51E4EE9F)
btmaux.sys             Mon Jul 22 10:19:46 2013 (51ED3F82)
intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
NETwew00.sys           Thu Aug 22 17:20:34 2013 (521680A2)
btmhsf.sys             Thu Sep  5 08:12:49 2013 (52287541)
LHidEqd.Sys            Tue Mar 18 20:20:53 2014 (5328E2E5)
LEqdUsb.Sys            Tue Mar 18 20:20:55 2014 (5328E2E7)
LHidFilt.Sys           Tue Mar 18 20:21:03 2014 (5328E2EF)
LMouFilt.Sys           Tue Mar 18 20:21:03 2014 (5328E2EF)
nvhda64v.sys           Mon Jul 21 10:17:53 2014 (53CD2111)
nvvad64v.sys           Thu Sep 25 11:39:23 2014 (5424372B)
NvStreamKms.sys        Fri Oct 31 19:04:56 2014 (54541598)
nvlddmkm.sys           Mon Nov  3 15:40:19 2014 (5457E833)
[/font]

thrilos81 · Nov 19, 2014

I ran the HDD diagnostic through SeaTools (log included in zip).
I ran the long version on both SSD and HDD, both of which passed.
I also uninstalled the Cisco Client, but to no avail.
New dump files included.

usasma · Nov 20, 2014

Still looks like a hardware problem - and the hard drive/SSD's are the most likely culprits still (1 of the memory dump specifically blames disk hardware).
[DEL]Can you temporarily disconnect all but the boot hard drive/ssd and the also disconnect any CD/DVD devices?
Other things to check are the cabling and the motherboard connections.[/DEL]
If it's still under warranty, I'd suggest contacting Lenovo support and discussing your options with them. Make sure to cite that the BSOD's point at disk hardware.

Make sure that you update your Bluetooth drivers - as sometimes Win8 bluetooth drivers cause BSOD's in Win8.1 systems.

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.

Also, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Wed Nov 19 11:33:31.247 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111914-9078-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17415.amd64fre.winblue_r4.141028-1500
System Uptime:[B]0 days 6:57:52.958[/B]
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]EF, {ffffe0005ac854c0, 0, 0, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000EF"]CRITICAL_PROCESS_DIED (ef)[/URL]
Arguments: 
Arg1: ffffe0005ac854c0, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xEF_5da2d880
FAILURE_BUCKET_ID: [B]0xEF_5da2d880_IMAGE_csrss.exe[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  6BCN42WW(V2.02)
  BIOS Release Date             02/08/2013
  Manufacturer                  LENOVO
  Product Name                  20193
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 19 04:33:07.405 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111914-8734-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]1 days 9:31:48.111[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3177f )[/B]
BugCheck [B]7A, {fffff6e8001200a8, ffffffffc000000e, 14d8c5be0, ffffd00024015000}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000007A"]KERNEL_DATA_INPAGE_ERROR (7a)[/URL]
Arguments: 
Arg1: fffff6e8001200a8, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 000000014d8c5be0, current process (virtual address for lock type 3, or PTE)
Arg4: ffffd00024015000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x7a_c000000e_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  6BCN42WW(V2.02)
  BIOS Release Date             02/08/2013
  Manufacturer                  LENOVO
  Product Name                  20193
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Wed Nov 19 11:33:31.247 2014 (UTC - 5:00)**************************
AcpiVpc.sys            Mon May 14 21:18:53 2012 (4FB1AEFD)
jmcr.sys               Wed Jun 13 02:14:27 2012 (4FD82FC3)
HECIx64.sys            Mon Jul  2 18:14:58 2012 (4FF21D62)
[DEL]dump_iaStorA.sys       Sat Sep  1 21:01:24 2012 (5042AFE4)
[/DEL]iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
SynTP.sys              Fri Nov 30 02:38:37 2012 (50B8627D)
Smb_driver_Intel.sys   Fri Nov 30 02:40:22 2012 (50B862E6)
RTKVHD64.sys           Wed Apr 17 07:56:07 2013 (516E8DD7)
iBtFltCoex.sys         Thu Apr 18 10:17:24 2013 (51700074)
L1C63x64.sys           Tue Jul 16 02:56:31 2013 (51E4EE9F)
btmaux.sys             Mon Jul 22 10:19:46 2013 (51ED3F82)
[DEL]intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]NETwew00.sys           Thu Aug 22 17:20:34 2013 (521680A2)
btmhsf.sys             Thu Sep  5 08:12:49 2013 (52287541)
[B]
.....This is where Windows 8.1 was released.....[/B]

LHidEqd.Sys            Tue Mar 18 20:20:53 2014 (5328E2E5)
LEqdUsb.Sys            Tue Mar 18 20:20:55 2014 (5328E2E7)
LMouFilt.Sys           Tue Mar 18 20:21:03 2014 (5328E2EF)
LHidFilt.Sys           Tue Mar 18 20:21:03 2014 (5328E2EF)
nvhda64v.sys           Mon Jul 21 10:17:53 2014 (53CD2111)
nvvad64v.sys           Thu Sep 25 11:39:23 2014 (5424372B)
NvStreamKms.sys        Fri Oct 31 19:04:56 2014 (54541598)
nvlddmkm.sys           Mon Nov  3 15:40:19 2014 (5457E833)
[/FONT]

Sleep mode crash upon SSD installation

thrilos81

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

thrilos81

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One