Windows 8 and 8.1 Forums

Win 8.1 Asus Laptop Powers Off With No Notice

  1. #1

    Posts : 3
    Windows 8.1

    Win 8.1 Asus Laptop Powers Off With No Notice

    System appears to power off (sleep?) without notice.

    I found this same problem in many posts about Asus laptops running Windows 8/8.1 and was not able to identify a solution. It does not appear to be an overheating problem, as it sometimes happens shortly after power on or waking from sleep mode.

    It almost seems like an unplanned sleep mode because most of the time not much information is lost.

    Logs in ZIP file and memory dumps in ZIP file - both attached, per forum instructions.

    Thanks in advance for your assistance.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,480
    Windows 10 Pro x64

    Update drivers highlighted in red and your Atheros Wi-Fi driver since that is the most likely the cause of the crash.
    ASMMAP64.sys Thu Jul 2 11:13:26 2009  (4A4C7A36) 
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in  Asus systems) 
    atkwmiacpi64.sys Wed Sep 7 03:44:52 2011 (4E66CC94)  
    ATK WMIACPI Utility 
    AiCharger.sys Fri Sep 23 04:04:40 2011 (4E7BE938)  
    Asus Charger Driver [br] Likely BSOD cause - haven't  seen recently (15Jan2013) 
    excsd.sys Fri Mar 30 21:52:41  2012 (4F760F09) 
    Diskeeper/ExpressCache (OEM) driver 
    excfs.sys Fri Mar 30 21:53:05 2012  (4F760F21) 
    Diskeeper/ExpressCache (OEM) driver 
    HECIx64.sys Tue Jul 3 00:14:58 2012  (4FF21D62) 
    Intel Management Engine Interface 
    iaStorA.sys Mon Jul 9 22:42:33  2012 (4FFB4239) 
    Intel RST (Rapid Storage Technology) driver 
    dump_iaStorA.sys Mon Jul 9  22:42:33 2012 (4FFB4239) 
    driver created to provide disk access during crash  dump file generation 
    kbfiltr.sys Thu Aug 2  05:22:22 2012 (5019F26E) 
    kbfiltr.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    DptfManager.sys Fri Sep 7 03:16:19 2012 (50494AE3)  
    Intel(R) Dynamic Platform and Thermal Framework Manager Driver 
    DptfDevDram.sys Fri Sep 7  03:16:57 2012 (50494B09) 
    Intel(R) Dynamic Platform and Thermal Framework  Memory Participant Driver 
    DptfDevGen.sys Fri Sep 7  03:17:21 2012 (50494B21) 
    Intel(R) Dynamic Platform and Thermal Framework  Generic Participant Driver 
    DptfDevFan.sys Fri Sep 7  03:17:43 2012 (50494B37) 
    Intel Dynamic Platform & Thermal Framework Fan  Participant Driver 
    DptfDevPch.sys Fri Sep 7  03:18:23 2012 (50494B5F) 
    Intel(R) Dynamic Platform and Thermal Framework PCH  Participant Driver 
    DptfDevProc.sys Fri Sep 7  03:19:30 2012 (50494BA2) 
    Intel(R) Dynamic Platform & Thermal Framework  Processor Participant Driver 
    viahduaa.sys Mon Oct 22  10:11:15 2012 (5084FFA3) 
    VIA High Definition Audio Function Driver 
    btath_bus.sys Mon Jan 21 10:18:42  2013 (50FD07F2) 
    Atheros BlueTooth driver 
    SRTSPX64.SYS Fri Jan 25 22:30:05  2013 (5102F95D) 
    SRTSPX64.SYS - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    SYMDS64.SYS Fri Apr 26 01:19:47 2013 (5179BA13)  
    Symantec/ Norton NIS/ N360 driver 
    L1C63x64.sys Tue Jul 16 08:56:31  2013 (51E4EE9F) 
    Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller  (NDIS 6.30) 
    Teefer.sys Tue Jul 16 22:40:41  2013 (51E5AFC9) 
    Probably used by Norton Symantec 
    iwdbus.sys Thu Jul 25 03:06:12 2013  (51F07A04) 
    Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
    SYMEVENT64x86.SYS Sat Jul 27  04:26:58 2013 (51F32FF2) 
    Norton Internet Security 
    Ironx64.SYS Fri Aug 2  04:25:14 2013 (51FB188A) 
    Symantec/ Norton NIS/ N360 driver 
    ccSetx64.sys Thu Aug 15 05:20:37  2013 (520C4905) 
    Symantec/ Norton Common Client Settings Driver 
    athwbx.sys Fri Aug 16 05:13:28  2013 (520D98D8) 
    Qualcomm Atheros AR9485WB-EG Wireless Network Adapter  (Version: is the first one after the release of Win8.1) [br] [br]  Although I do not recommend drivers from places other than the manufacturer's  website - this is the exception to that rule. Please scan with an anti-virus  before opening any file that you download from the internet.[br][br]Also the  driver for Qualcomm Atheros AR9002WB-1NG Wireless Network Adapter & likely  others as well. 
    intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
    Intel Processor driver 
    SynTP.sys Fri Aug 23 12:24:51  2013 (52173873) 
    Synaptic Touch Pad Driver 
    Smb_driver_Intel.sys Fri Aug 23  12:27:07 2013 (521738FB) 
    Smb_driver_Intel.sys - this driver hasn't been added to the  DRT as of this run. Please search Google/Bing for the driver if additional  information is needed. 
    IntcDAud.sys Thu Aug 29 16:42:53 2013  (521F5DED) 
    Intel Graphics Media Accelerator HD Driver 
    SRTSP64.SYS Fri Aug 30 01:04:49  2013 (521FD391) 
    Symantec Real Time Storage Protection 
    SYMNETS.SYS Fri Aug 30 22:58:13  2013 (52210765) 
    Symantec/ Norton NIS/ N360 driver 
    SYMEFA64.SYS Sat Aug 31 06:02:36  2013 (52216ADC) 
    Symantec Extended File Attributes 
    igdkmd64.sys Tue Sep 17 02:08:54  2013 (52379D96) 
    Intel Graphics driver 
    AsHIDSwitch64.sys Tue Oct 8  03:45:17 2013 (525363AD) 
    HID driver for ASUS Wireless Radio Control 
    SysPlant.sys Mon Oct 21  03:14:37 2013 (52647FFD) 
    Symantec firewall 
    IDSvia64.sys Thu Mar 20 23:55:56  2014 (532B71FC) 
    Norton Internet Security 
    BHDrvx64.sys Tue May 6 09:04:20  2014 (53688974) 
    Symantec Heuristics Driver 
    EX64.SYS Mon Aug 11 12:19:41 2014  (53E898BD) 
    Norton Anti-Virus 
    ENG64.SYS Mon Aug 11 12:25:04 2014  (53E89A00) 
    Norton Anti-Virus 
    eeCtrl64.sys Tue Aug 26 20:21:20  2014 (53FCD020) 
    Symantec Eraser Control driver 
    EraserUtilRebootDrv.sys Tue Aug  26 20:21:21 2014 (53FCD021) 
    Symantec /Norton 
    Debug session  time: Sat Sep 13 20:40:53.916 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\091314-48343-01.dmp] 
    Built by:  9600.17085.amd64fre.winblue_gdr.140330-1035 
    System Uptime: 2 days  5:06:19.823 
    *** WARNING: Unable to verify timestamp for athwbx.sys 
    ***  ERROR: Module load completed but symbols could not be loaded for athwbx.sys  
    Probably caused by : athwbx.sys ( athwbx+9671f ) 
    BugCheck D1, {4, 2, 0,  fffff80076f4f71f} 
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL  (d1) 
    Bugcheck code 000000d1 
    Arg1: 0000000000000004,  memory referenced 
    Arg2: 0000000000000002, IRQL 
    Arg3: 0000000000000000,  value 0 = read operation, 1 = write operation 
    Arg4: fffff80076f4f71f,  address which referenced memory 
    PROCESS_NAME: System 
    FAILURE_BUCKET_ID:  AV_athwbx+9671f 
    MaxSpeed: 1700 
    CurrentSpeed: 1696 
    BiosVersion =  S400CA.206 
    BiosReleaseDate = 11/28/2012 
    SystemManufacturer = ASUSTeK  COMPUTER INC. 
    SystemProductName = S400CA  
    --- E O J --- 2014 Nov 17 17:20:22 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Nov 17 17:20:22 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Nov 17 17:20:22 PM  _88-dbug Copyright 2012 Sysnative Forums
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 8.1


    Thanks for the quick and detailed assessment.

    I updated the Atheros Wi-Fi driver.

    I updated the entire ATK package - which appears to resolve the two ATK outdated drivers.

    And, I uninstalled the Asus Charger utility - which appears to resolve the charger outdated driver.

    Hopefully, this will do it!

    I'll follow-up in several days with the final success story...

      My System SpecsSystem Spec

  4. #4

    Posts : 3
    Windows 8.1


    Completely resolved. Thank you very much!
      My System SpecsSystem Spec

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