Windows 8 and 8.1 Forums

Random BSOD and crash. No discernible pattern.

  1. #1

    Posts : 5
    Windows 8.1

    Random BSOD and crash. No discernible pattern.

    Hi and thank you for reading this.

    My PC started randomly crashing and BSODing with no discernible pattern. It was fine for about 4 months after I built it and had no issues at all. Without warning it rebooted itself while I was away and I returned to find it in the BIOS.

    Since then I have had a collection of BSODs which have turned up randomly as well as just plain PC deaths where the speakers buzz and the display goes strange before the PC shuts down.

    I have replaced the HDD and power supply. I have also formatted and started clean twice. Ultimately my PC settled down after the first format but would run into issues where after i closed an application I often couldn't open it again without restarting which prompted the second format and clean install. After the second format and clean install my PC ran perfectly for a week before a random BSOD and they have been occuring for the last two days now.

    I have run memtest, prime and furmark without any issues and I am reaching my wits' end with this PC. Any help or advice would be greatly appreciated.

    Attachment 53894

      My System SpecsSystem Spec

  2. #2

    Posts : 2,480
    Windows 10 Pro x64
      My System SpecsSystem Spec

  3. #3

    Posts : 5
    Windows 8.1

    Hi Softwaremaniac

    Thanks for taking the time to look at my thread.

    I ran sfc and it came back with no errors. (Windows Resource Protection did not find any integrity violations)

    I should point out that I ran sfc repeatedly after the issues initially started happening. I had not run it yet on this install until now as this install is less than a week old.

    Thank you again.
    Last edited by Grynne; 15 Nov 2014 at 18:17. Reason: Spelling
      My System SpecsSystem Spec

  4. #4

    Posts : 2,480
    Windows 10 Pro x64

    Is your CPU overclocked?
      My System SpecsSystem Spec

  5. #5

    Posts : 5
    Windows 8.1

    Hi Softwaremaniac

    My CPU is not overclocked.
      My System SpecsSystem Spec

  6. #6

    Posts : 2,480
    Windows 10 Pro x64

    Please remove Razer Overlay Driver and the Asus PC Probe because these utilities can often cause BSOD.
      My System SpecsSystem Spec

  7. #7

    Posts : 5
    Windows 8.1

    Hi again Softwaremaniac

    I will uninstall Razer Synapse but I haven't installed ASUS PC Probe and could not find it on my PC.

    Not having installed it and not being able to find it I am unsure as to how I can remove it. Should I remove any reference to it in the registry then?

    Drivers are an unfortunate gap in my PC knowledge, especially when it goes beyond updating them so I apologise for my lack of knowledge.

    All of Sunday my PC ran absolutely fine with nothing even close to a problem which is what has become so infuriating about this issue. It will run perfectly for days, weeks or even months and then at random become unstable.
      My System SpecsSystem Spec

  8. #8

    Posts : 2,480
    Windows 10 Pro x64

    I reanalysed your dump, remove or update the drivers highlighted in red
    LGBusEnum.sys Tue Nov 24 02:36:48 2009 (4B0B38B0)  
    Logitech Keyboard 
    LGVirHid.sys  Tue Nov 24 02:36:48 2009 (4B0B38B0) 
    Logitech Gamepanel Virtual  HID Device Driver 
    AsIO.sys Wed Aug 22 11:54:47 2012  (5034AC67) 
    Asus PCProbe Utility 
    amdkmafd.sys Sun Sep 23 03:04:42 2012  (505E602A) 
    AMD Audio Bus Lower Filter 
    Rt630x64.sys Fri May 10 11:59:08  2013 (518CC4EC) 
    Realtek PCI/PCIe Adapters 
    LGSHidFilt.Sys Thu May 30  17:16:33 2013 (51A76D51) 
    Logitech Gaming KMDF HID driver[br]KB or mouse 
    intelppm.sys Thu Aug 22  10:46:35 2013 (5215CFEB) 
    Intel Processor driver 
    dump_storahci.sys Thu Aug 22  13:40:39 2013 (5215F8B7) 
    driver created to provide disk access during crash  dump file generation 
    TeeDriverx64.sys Thu Sep 5  20:02:18 2013 (5228C72A) 
    Intel Management Engine Interface driver 
    rzpmgrk.sys Thu Apr 17  21:36:12 2014 (53502D2C) 
    rzpmgrk.sys - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed. 
    rzendpt.sys Fri Sep 5 05:22:07 2014 (54092C5F)  
    Razer RzEndPt driver 
    rzudd.sys Fri Sep 5 05:22:11 2014  (54092C63) 
    Razer Rzudd Engine Driver 
    atikmpag.sys Mon Sep 15 23:59:06  2014 (5417612A) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    atikmdag.sys Tue Sep 16 00:21:08  2014 (54176654) 
    ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver) 
    rzpnk.sys Fri Oct 17 21:38:10  2014 (54417022) 
    Razer Overlay Support 
    Debug session time: Sat Nov  15 16:24:26.928 2014 (UTC + 1:00) 
    Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\111514-32750-01.dmp] 
    Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
    System Uptime: 0 days 0:43:27.579  
    Probably caused by : win32k.sys ( win32k!ReferenceW32Thread+12 )  
    BugCheck 50, {ffffffffffffffd0, 1, fffff802786da700, 0} 
    BugCheck Info:  PAGE_FAULT_IN_NONPAGED_AREA  (50) 
    Bugcheck code 00000050 
    Arg1: ffffffffffffffd0,  memory referenced. 
    Arg2: 0000000000000001, value 0 = read operation, 1 =  write operation. 
    Arg3: fffff802786da700, If non-zero, the instruction  address which referenced the bad memory 
    Arg4: 0000000000000000,  (reserved) 
    PROCESS_NAME: WerFault.exe 
    FAILURE_BUCKET_ID:  AV_win32k!ReferenceW32Thread 
    MaxSpeed: 3400 
    CurrentSpeed: 3392  
    BiosVersion = 2004 
    BiosReleaseDate = 08/07/2014 
    SystemManufacturer =  ASUS 
    SystemProductName = All Series  
    --- E O J --- 2014 Nov 17 14:14:20 PM _88-dbug Copyright  2012 Sysnative Forums 
    --- E O J --- 2014 Nov 17 14:14:20 PM _88-dbug  Copyright 2012 Sysnative Forums 
    --- E O J --- 2014 Nov 17 14:14:20 PM  _88-dbug Copyright 2012 Sysnative Forums
    Ignore Asus. It's my bad. I am working on several cases at once, and a client of mine had an issue with that. Please remove or update Logitech Drivers. (I've highlighted them for you.)
      My System SpecsSystem Spec

  9. #9

    Posts : 5
    Windows 8.1

    Ok, I've deleted the Logitech drivers throught the device manager hidden devices string. Should I also delete those files from System32 or is it enough have uninstalled them in device manager.

    I should point out that the crashes started before my current mouse and keyboard. My previous keyboard was a no name brand PS/2 and my previous and current mouse is a Logitech, just different models.

    I'll see how it goes and hopefully the issue is fixed. The problem with random BSODs is that I may never know if the problem is solved or not but I just have to wait.
      My System SpecsSystem Spec

  10. #10

    Posts : 2,480
    Windows 10 Pro x64

    OK, if it happens again, post a dump, and I'll see what I can do.
    Kind regards, SM.
      My System SpecsSystem Spec

Random BSOD and crash. No discernible pattern.
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