BSOD system_thread_exception_not_handled

Tim86 · Nov 15, 2014

BSOD system_thread_exception_not_handled - Google Chrome?

I think this BSOD only happens when I am using Google Chrome, but I'm not 100% sure it hasn't happened other times. The issue started about a week ago. Since then I have tried updating the display drivers and the audio drivers, but the issue continues to happen. Windows 8.1 64-bit on a Toshiba laptop. Here is a link to my system specs: Detailed Spec for Satellite S855-S5378
The debug zip file is attached. I would love to get some help on this.

softwaremaniac · Nov 15, 2014

Code:

Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Mihael\Desktop\111514-34328-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17328.amd64fre.winblue_r3.140827-1500
Machine Name:
Kernel base = 0xfffff800`f8a75000 PsLoadedModuleList = 0xfffff800`f8d4b370
Debug session time: Sat Nov 15 18:11:36.177 2014 (UTC + 1:00)
System Uptime: 0 days 0:14:26.957
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
.....
*** WARNING: Unable to verify timestamp for bckd.sys
*** ERROR: Module load completed but symbols could not be loaded for bckd.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff800332bed7b, ffffd000217cb798, ffffd000217cafa0}

Probably caused by : bckd.sys ( bckd+1d7b )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800332bed7b, The address that the exception occurred at
Arg3: ffffd000217cb798, Exception Record Address
Arg4: ffffd000217cafa0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
bckd+1d7b
fffff800`332bed7b 448a09          mov     r9b,byte ptr [rcx]

EXCEPTION_RECORD:  ffffd000217cb798 -- (.exr 0xffffd000217cb798)
ExceptionAddress: fffff800332bed7b (bckd+0x0000000000001d7b)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

CONTEXT:  ffffd000217cafa0 -- (.cxr 0xffffd000217cafa0;r)
rax=0000000000000000 rbx=fffff800332d02a0 rcx=0000000000000000
rdx=ffffd000217cba58 rsi=0000000000000000 rdi=0000000000001000
rip=fffff800332bed7b rsp=ffffd000217cb9d8 rbp=ffffe001940910a8
 r8=ffffd000217cba60  r9=0000000000000000 r10=0000000000000000
r11=ffffd000217cb920 r12=ffffe0018845e3b0 r13=ffffe001940930d8
r14=ffffe00194093260 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
bckd+0x1d7b:
fffff800`332bed7b 448a09          mov     r9b,byte ptr [rcx] ds:002b:00000000`00000000=??
Last set context:
rax=0000000000000000 rbx=fffff800332d02a0 rcx=0000000000000000
rdx=ffffd000217cba58 rsi=0000000000000000 rdi=0000000000001000
rip=fffff800332bed7b rsp=ffffd000217cb9d8 rbp=ffffe001940910a8
 r8=ffffd000217cba60  r9=0000000000000000 r10=0000000000000000
r11=ffffd000217cb920 r12=ffffe0018845e3b0 r13=ffffe001940930d8
r14=ffffe00194093260 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
bckd+0x1d7b:
fffff800`332bed7b 448a09          mov     r9b,byte ptr [rcx] ds:002b:00000000`00000000=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  NULL_DEREFERENCE

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800f8dd5138
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
 0000000000000000 

FOLLOWUP_IP: 
bckd+1d7b
fffff800`332bed7b 448a09          mov     r9b,byte ptr [rcx]

BUGCHECK_STR:  AV

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffff800332c06db to fffff800332bed7b

STACK_TEXT:  
ffffd000`217cb9d8 fffff800`332c06db : ffffe001`8af9da00 fffff800`332d1090 00000000`00001000 ffffe001`940930d8 : bckd+0x1d7b
ffffd000`217cb9e0 ffffe001`8af9da00 : fffff800`332d1090 00000000`00001000 ffffe001`940930d8 fffff800`332d40e0 : bckd+0x36db
ffffd000`217cb9e8 fffff800`332d1090 : 00000000`00001000 ffffe001`940930d8 fffff800`332d40e0 ffffe001`94093260 : 0xffffe001`8af9da00
ffffd000`217cb9f0 00000000`00001000 : ffffe001`940930d8 fffff800`332d40e0 ffffe001`94093260 ffffe001`94091080 : bckd+0x14090
ffffd000`217cb9f8 ffffe001`940930d8 : fffff800`332d40e0 ffffe001`94093260 ffffe001`94091080 ffffe001`94093260 : 0x1000
ffffd000`217cba00 fffff800`332d40e0 : ffffe001`94093260 ffffe001`94091080 ffffe001`94093260 ffffe001`94091000 : 0xffffe001`940930d8
ffffd000`217cba08 ffffe001`94093260 : ffffe001`94091080 ffffe001`94093260 ffffe001`94091000 00000000`00000001 : bckd+0x170e0
ffffd000`217cba10 ffffe001`94091080 : ffffe001`94093260 ffffe001`94091000 00000000`00000001 00000000`00001000 : 0xffffe001`94093260
ffffd000`217cba18 ffffe001`94093260 : ffffe001`94091000 00000000`00000001 00000000`00001000 ffffe001`8845e3b0 : 0xffffe001`94091080
ffffd000`217cba20 ffffe001`94091000 : 00000000`00000001 00000000`00001000 ffffe001`8845e3b0 ffffe001`940910a8 : 0xffffe001`94093260
ffffd000`217cba28 00000000`00000001 : 00000000`00001000 ffffe001`8845e3b0 ffffe001`940910a8 fffff800`332be17b : 0xffffe001`94091000
ffffd000`217cba30 00000000`00001000 : ffffe001`8845e3b0 ffffe001`940910a8 fffff800`332be17b ffffe001`8b098468 : 0x1
ffffd000`217cba38 ffffe001`8845e3b0 : ffffe001`940910a8 fffff800`332be17b ffffe001`8b098468 ffffe001`940910b9 : 0x1000
ffffd000`217cba40 ffffe001`940910a8 : fffff800`332be17b ffffe001`8b098468 ffffe001`940910b9 00000000`00000fef : 0xffffe001`8845e3b0
ffffd000`217cba48 fffff800`332be17b : ffffe001`8b098468 ffffe001`940910b9 00000000`00000fef 00000000`00000001 : 0xffffe001`940910a8
ffffd000`217cba50 ffffe001`8b098468 : ffffe001`940910b9 00000000`00000fef 00000000`00000001 ffffe001`94091000 : bckd+0x117b
ffffd000`217cba58 ffffe001`940910b9 : 00000000`00000fef 00000000`00000001 ffffe001`94091000 ffffe001`8845e3b0 : 0xffffe001`8b098468
ffffd000`217cba60 00000000`00000fef : 00000000`00000001 ffffe001`94091000 ffffe001`8845e3b0 00000000`0000005c : 0xffffe001`940910b9
ffffd000`217cba68 00000000`00000001 : ffffe001`94091000 ffffe001`8845e3b0 00000000`0000005c ffffe001`8ae00000 : 0xfef
ffffd000`217cba70 ffffe001`94091000 : ffffe001`8845e3b0 00000000`0000005c ffffe001`8ae00000 fffff800`f8a75000 : 0x1
ffffd000`217cba78 ffffe001`8845e3b0 : 00000000`0000005c ffffe001`8ae00000 fffff800`f8a75000 00000000`00000001 : 0xffffe001`94091000
ffffd000`217cba80 00000000`0000005c : ffffe001`8ae00000 fffff800`f8a75000 00000000`00000001 ffffe001`8845e3b0 : 0xffffe001`8845e3b0
ffffd000`217cba88 ffffe001`8ae00000 : fffff800`f8a75000 00000000`00000001 ffffe001`8845e3b0 fffff800`332c7d7a : 0x5c
ffffd000`217cba90 fffff800`f8a75000 : 00000000`00000001 ffffe001`8845e3b0 fffff800`332c7d7a fffff800`332d40e0 : 0xffffe001`8ae00000
ffffd000`217cba98 00000000`00000001 : ffffe001`8845e3b0 fffff800`332c7d7a fffff800`332d40e0 ffffe001`8b098468 : nt!_guard_check_icall_fptr <PERF> (nt+0x0)
ffffd000`217cbaa0 ffffe001`8845e3b0 : fffff800`332c7d7a fffff800`332d40e0 ffffe001`8b098468 ffffe001`94093260 : 0x1
ffffd000`217cbaa8 fffff800`332c7d7a : fffff800`332d40e0 ffffe001`8b098468 ffffe001`94093260 ffffe001`94091000 : 0xffffe001`8845e3b0
ffffd000`217cbab0 fffff800`332d40e0 : ffffe001`8b098468 ffffe001`94093260 ffffe001`94091000 00000000`00000000 : bckd+0xad7a
ffffd000`217cbab8 ffffe001`8b098468 : ffffe001`94093260 ffffe001`94091000 00000000`00000000 fffff800`332c8cbd : bckd+0x170e0
ffffd000`217cbac0 ffffe001`94093260 : ffffe001`94091000 00000000`00000000 fffff800`332c8cbd 00000000`00000000 : 0xffffe001`8b098468
ffffd000`217cbac8 ffffe001`94091000 : 00000000`00000000 fffff800`332c8cbd 00000000`00000000 ffffe001`94091068 : 0xffffe001`94093260
ffffd000`217cbad0 00000000`00000000 : fffff800`332c8cbd 00000000`00000000 ffffe001`94091068 ffffe001`94091000 : 0xffffe001`94091000


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  bckd+1d7b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: bckd

IMAGE_NAME:  bckd.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52e29d52

STACK_COMMAND:  .cxr 0xffffd000217cafa0 ; kb

FAILURE_BUCKET_ID:  AV_bckd+1d7b

BUCKET_ID:  AV_bckd+1d7b

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:av_bckd+1d7b

FAILURE_ID_HASH:  {13efef7e-53ec-09a2-9826-d7a34dfc5b9e}

Followup: MachineOwner
---------

Please remove K9 as it seems to be the reason of your crash.

Tim86 · Nov 15, 2014

Which file did you look at and what part of the file, to know K9 is the problem? I've had K9 for over a year without any problems. Not saying you are wrong...just want to understand it better before I would remove it.

softwaremaniac · Nov 16, 2014

I have taken a look at your minidump files and I see that the issue is bckd.sys which is a file that belongs to K9. Look at the minidump I have posted in the previous post for more details.

Tim86 · Nov 16, 2014

How did you open the minidump file? I tried opening 111514-34328-01.dmp with a text editor, and it didn't look anything like yours, so I assume you have a utility to view the contents?

I uninstalled K9 last night, and I haven't had a BSOD yet since then. I'll mark this as solved if it continues to run clean for a couple more days.

softwaremaniac · Nov 17, 2014

With a debugger or a special BSOD Application.

BSOD system_thread_exception_not_handled

Tim86

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My Computer

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softwaremaniac

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My Computer

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Tim86

New Member

My Computer

System One

softwaremaniac

Well-Known Member

My Computer

System One

Tim86

New Member

My Computer

System One

softwaremaniac

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My Computer

System One