Solved Yet another atikmdag.sys BSOD...

Neunzehn · Nov 13, 2014

Dear Support Team,

I am aware that there are a lot of topics around the WWW covering exactly this problem. And trust me, I already spent hours to lookup solutions. And I tried a lot. It's been a long time now that I need to create a case to get my problem fixed.So I was searching for the right board, and somehow I came up landing here - and hope you guys are able to help me out. I have chosen this board as I noticed you created nice tools to gather sysinfo automatically as you need.

Alright, lets come to the problem summary: When playing games, the notebook reboots within a hidden BSOD. I checked the dumps, its related to atikmdag.sys. What have I done so far?
- Fresh OS Install to Windows 8.1, including all Updates
- Install of latest/greatest ATI Driver, including the manual EXPAND of atikmdag.sy_ to atikmdag.sys
- BIOS Update

And I still do not think that this is related to a HW issue. Please help me out on this - you guys are my last chance to not lose my mind!

System Summary:
Computer: Acer AS7750G
CPU: Intel Core i7-2630QM (Sandy Bridge-MB SV, D2)
2000 MHz (20.00x100.0) @ 2793 MHz (28.00x99.8)
Motherboard: Acer JE70_HR
Chipset: Intel HM65 (Cougar Point) [B3]
Memory: 4096 MBytes @ 665 MHz, 9.0-9-9-24
- 2048 MB PC10600 DDR3 SDRAM - Elpida EBJ21UE8BFU0-DJ-F
- 2048 MB PC10600 DDR3 SDRAM - Elpida EBJ21UE8BFU0-DJ-F
Graphics: AMD Radeon HD 6850M [Acer]
ATI/AMD Radeon HD 6870M/6850M, 1024 MB DDR3 SDRAM
Drive: ST9500325AS, 488.4 GB, Serial ATA 3Gb/s
Drive: PIONEER BD-ROM BDCTD03RS, BD-ROM
Sound: Intel Cougar Point PCH - High Definition Audio Controller [B2]
Sound: ATI/AMD Juniper/Broadway/Granville - High Definition Audio Controller
Network: Qualcomm/Atheros AR8151 PCI-E Gigabit Ethernet Controller (L1c)
Network: Atheros AR5B97 Wireless Network Adapter
OS: Microsoft Windows 8.1 Professional (x64) Build 9600

Download MINIDUMPS: Download Minidump-2014-11-13-2pm.zip
Download MEMORY.DMP: Download MEMORY.zip

Also attached the zip containing logs generated by your tool.

Cheers,
Nineteen (comes out as Neunzehn in German

)

usasma · Nov 15, 2014

Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

Lot's of Windows Updates failures in the WER section of the MSINFO32 report. If the problems continue, please post over in the Windows Updates & Activation - Windows 8 Forums for further expert assistance with this issue.

Your UEFI/BIOS dates from 2012. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the UEFI/BIOS is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one) - that is much more forgiving than the traditional (floppy drive) flash method.

What were the temps on the video card just prior to the BSOD? I see that HWInfo was running when the system crashed.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

Also, uninstall the AMD Audio Bus driver as it dates from 2012

Please run Driver Verifier according to these instructions: Driver Verifier Settings

Beyond that, please run these free hardware diagnostics: Hardware Diagnostics Be sure to run all of the video diagnostics - as I suspect a video issue.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Nov 13 08:28:18.344 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111314-25843-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 0:43:08.107[/B]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+799a9 )[/B]
BugCheck [B]1000007E, {ffffffffc0000094, fffff8018131f9a9, ffffd00021972d58, ffffd00021972560}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff8018131f9a9, The address that the exception occurred at
Arg3: ffffd00021972d58, Exception Record Address
Arg4: ffffd00021972560, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_atikmdag+799a9[/B]
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]1995[/B]
  BIOS Version                  V1.21
  BIOS Release Date             08/09/2012
  Manufacturer                  Acer
  Product Name                  AS7750G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 13 07:44:40.955 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111314-24484-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 0:28:12.718[/B]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+799a9 )[/B]
BugCheck [B]1000007E, {ffffffffc0000094, fffff8014dabe9a9, ffffd000b0f72d58, ffffd000b0f72560}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff8014dabe9a9, The address that the exception occurred at
Arg3: ffffd000b0f72d58, Exception Record Address
Arg4: ffffd000b0f72560, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_atikmdag+799a9[/B]
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]1995[/B]
  BIOS Version                  V1.21
  BIOS Release Date             08/09/2012
  Manufacturer                  Acer
  Product Name                  AS7750G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 13 06:33:53.524 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111314-27921-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 0:09:30.288[/B]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+799a9 )[/B]
BugCheck [B]1000007E, {ffffffffc0000094, fffff800223639a9, ffffd001d1bd7c28, ffffd001d1bd7430}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff800223639a9, The address that the exception occurred at
Arg3: ffffd001d1bd7c28, Exception Record Address
Arg4: ffffd001d1bd7430, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_atikmdag+799a9[/B]
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]1995[/B]
  BIOS Version                  V1.21
  BIOS Release Date             08/09/2012
  Manufacturer                  Acer
  Product Name                  AS7750G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 13 04:05:05.277 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111314-22312-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 1:39:37.040[/B]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+7ba75 )[/B]
BugCheck [B]1000007E, {ffffffffc0000094, fffff801a26e5a75, ffffd0015e0bed58, ffffd0015e0be560}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff801a26e5a75, The address that the exception occurred at
Arg3: ffffd0015e0bed58, Exception Record Address
Arg4: ffffd0015e0be560, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_atikmdag+7ba75[/B]
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]1995[/B]
  BIOS Version                  V1.21
  BIOS Release Date             08/09/2012
  Manufacturer                  Acer
  Product Name                  AS7750G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 12 18:49:22.936 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111314-22921-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 0:15:07.699[/B]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+7ba75 )[/B]
BugCheck [B]1000007E, {ffffffffc0000094, fffff801d8d31a75, ffffd00047158c28, ffffd00047158430}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff801d8d31a75, The address that the exception occurred at
Arg3: ffffd00047158c28, Exception Record Address
Arg4: ffffd00047158430, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_atikmdag+7ba75[/B]
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]1995[/B]
  BIOS Version                  V1.21
  BIOS Release Date             08/09/2012
  Manufacturer                  Acer
  Product Name                  AS7750G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 12 18:33:46.677 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111314-22937-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 0:58:31.441[/B]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+7ba75 )[/B]
BugCheck [B]1000007E, {ffffffffc0000094, fffff801eb687a75, ffffd00187716c28, ffffd00187716430}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff801eb687a75, The address that the exception occurred at
Arg3: ffffd00187716c28, Exception Record Address
Arg4: ffffd00187716430, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_atikmdag+7ba75[/B]
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]1995[/B]
  BIOS Version                  V1.21
  BIOS Release Date             08/09/2012
  Manufacturer                  Acer
  Product Name                  AS7750G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 12 17:34:50.785 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111214-24406-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 0:14:43.549[/B]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+7ba75 )[/B]
BugCheck [B]1000007E, {ffffffffc0000094, fffff80004540a75, ffffd00153110d58, ffffd00153110560}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff80004540a75, The address that the exception occurred at
Arg3: ffffd00153110d58, Exception Record Address
Arg4: ffffd00153110560, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_atikmdag+7ba75[/B]
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]1995[/B]
  BIOS Version                  V1.21
  BIOS Release Date             08/09/2012
  Manufacturer                  Acer
  Product Name                  AS7750G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Nov 12 17:05:50.737 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111214-46968-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 23:10:44.596[/B]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+7ba75 )[/B]
BugCheck [B]1000007E, {ffffffffc0000094, fffff801b593da75, ffffd000299a0d58, ffffd000299a0560}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff801b593da75, The address that the exception occurred at
Arg3: ffffd000299a0d58, Exception Record Address
Arg4: ffffd000299a0560, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_atikmdag+7ba75[/B]
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]1995[/B]
  BIOS Version                  V1.21
  BIOS Release Date             08/09/2012
  Manufacturer                  Acer
  Product Name                  AS7750G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov 11 17:51:12.014 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111114-41359-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]0 days 1:21:50.778[/B]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+7ba75 )[/B]
BugCheck [B]1000007E, {ffffffffc0000094, fffff800ae697a75, ffffd00188d32d58, ffffd00188d32560}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff800ae697a75, The address that the exception occurred at
Arg3: ffffd00188d32d58, Exception Record Address
Arg4: ffffd00188d32560, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_atikmdag+7ba75[/B]
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]1995[/B]
  BIOS Version                  V1.21
  BIOS Release Date             08/09/2012
  Manufacturer                  Acer
  Product Name                  AS7750G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov 11 16:28:51.607 2014 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\111114-52265-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17328.amd64fre.winblue_r3.140827-1500
System Uptime:[B]6 days 1:55:01.369[/B]
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+7ba75 )[/B]
BugCheck [B]1000007E, {ffffffffc0000094, fffff8010b4dca75, ffffd0003feb5d58, ffffd0003feb5560}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff8010b4dca75, The address that the exception occurred at
Arg3: ffffd0003feb5d58, Exception Record Address
Arg4: ffffd0003feb5560, Context Record Address
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_atikmdag+7ba75[/B]
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: [B]1995[/B]
  BIOS Version                  V1.21
  BIOS Release Date             08/09/2012
  Manufacturer                  Acer
  Product Name                  AS7750G
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Nov 13 08:28:18.344 2014 (UTC - 5:00)**************************
[COLOR=RED][B]HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)[/B][/COLOR]
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
amdkmafd.sys                Sat Sep 22 21:04:42 2012 (505E602A)
L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
athwnx.sys                  Mon Apr  1 01:32:05 2013 (51591BD5)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
AMDACPKSL.SYS               Sat Jun 21 22:31:43 2014 (53A6400F)
AtihdWB6.sys                Sat Jun 21 22:32:00 2014 (53A64020)
atikmpag.sys                Mon Sep 15 17:59:06 2014 (5417612A)
atikmdag.sys                Mon Sep 15 18:21:08 2014 (54176654)
HWiNFO64A.SYS               Thu Oct  2 14:24:39 2014 (542D9867)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov 13 04:05:05.277 2014 (UTC - 5:00)**************************
atikmpag.sys                Fri Jul  4 21:26:52 2014 (53B7545C)
atikmdag.sys                Fri Jul  4 21:39:13 2014 (53B75741)
[/font]

Neunzehn · Nov 16, 2014

Hi John,

Thank you vor your response. Please note that I installed the latest available Intel Management Engine Driver. BIOS is up2date already. And I performed the driver verifier test according to the instructions you provided. I let the system crash multiple times (it was a lot easier with the verifier activated). I will perform the HW tests at another time, would you please check my DUMPs?

-> Download Sven-NB-16 11 14-dumps.zip

I have let FurMark run 10 Minutes, see the attached screenshot - no issues, no overheating.

Thanks,
Nineteen

usasma · Nov 17, 2014

Furmark results look OK.

There's no new memory dumps in the uploaded reports.
Please do the following to generate another report that may have info on the crashes:

- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Also, please generate this report again:

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

Neunzehn · Dec 1, 2014

Hi John,

Thanks for your help. I cleaned the driver using the driver cleaner from Guru3D and installed the latest / greatest from AMD/ATI. Since then it looks like the error is solved. I will come back to you if it crashes again.

Cheers,
Neunzehn

Solved Yet another atikmdag.sys BSOD...

Neunzehn

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

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Neunzehn

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One

Neunzehn

New Member

My Computer

System One